Travel to Bethlehem

Bird dropping on steps and door entry way. The pull out bed was broken. Telephone call placed on hold for more than twenty minutes by front desk staff. After twenty minutes the call would disconnect or staff will ask to call back "we are helping customers."

We thoroughly enjoyed our stay from the many pools to choose from to the tidying up of our room. That was a very nice surprise just the detail that they put into everything, blew me away.

It's a very nice resort.

Love this place. So clean and so spacious. I like how easy it is to check in and get to the rooms from the parking lot. That’s a big plus for me. I also like the safety of having to use your key to get to the room elevators. So many places to eat as well. I enjoy staying here and will continue to stay here when I’m in town.

Check in was great - they accommodated our early arrival and gave us an extra hour at check out (very appreciated). Room was nice; however, we found some housekeeping issues and although they sent someone quickly to address, the person didn't thoroughly address which left us feeling like they don't have great attention to details and we had to complain again. Loved the location - walkable to everything and we used the attached mall to cut through to the Blvd. Pool was just ok. We rented a cabana one day and they ended up putting the steel drum entertainer immediately next to our cabana that had open walls. There was no way to enjoy the cabana or hold any type of conversation. I think that should have been told to us upfront about this arrangement or we should be discounted the hours he was playing. We also rented a day bed another day. Poolside service was lacking both of these days - we had to go the bar multiple times to order drinks/food as a server couldn't be located. The pool seemed dirty - was surprised they don't clean nightly. Liked the Starbucks in the lobby. Staff was very friendly. No sales pressure whatsoever. Would consider the Elara again but not dying to go back.