Free daily self-service breakfast

Reviews of West Bethel Motel

2.5 out of 5
West Bethel Motel
764 W Bethel Rd, Bethel, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 158 out of 278 reviews" "
Rating 8 - Good. 85 out of 278 reviews" "
Rating 6 - Okay. 16 out of 278 reviews" "
Rating 4 - Poor. 10 out of 278 reviews" "
Rating 2 - Terrible. 9 out of 278 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Quality over quantity
Stayed 1 night in Apr 2024
Response from WeBeMo Reservation Success Team on 11 Apr 2024
Thank you for your feedback! We truly appreciate your perspective. At our motel, we strive to provide a high-quality experience for our guests. Your satisfaction is our top priority, and we’re glad to hear that you value the quality we offer. We look forward to welcoming you back!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from WeBeMo Reservation Success Team on 22 Mar 2024
We appreciate you taking the time to rate us. We’re thrilled to hear that you had a positive experience. Thank you and hope to see you soon again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how the check-in system was easy and seamless. I was just about skeptical about having my room unlocked and key waiting for me, but it was such a pleasant surprise after a 4 hour drive and feeling hangry. My room was clean, quiet, and perfect for a quick stay.
Stayed 1 night in Mar 2024
Response from Aaron - Owner on 20 Mar 2024
Thank you Sarah for the great review! I'm pleased to share we've completed the installation of new keyless entry door locks to all of our rooms, so you were the last reservation to have a key into that room! Going forward, we will be texting your unique code to your phone so you can land and figure out food without distractions.

10/10 Excellent

MARYIA

Stayed 2 nights in Feb 2024
Response from WeBeMo Reservation Success Team on 24 Feb 2024
We’re so grateful for your review. It was a pleasure to have you as our guest and we hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in. Room was clean.
Stayed 1 night in Feb 2024
Response from WeBeMo Reservation Success Team on 21 Feb 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our clean room and easy check-in process. We strive to provide our guests with the best possible service and comfort. We hope to see you again soon.

8/10 Good

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet with apparent recent upgrades, linens were all new and fresh, comfortable pillows, and nice shower. The warm chocolate chip cookies delivered in the evening was a welcome treat. We found it convenient to get to the mountains and we will stay again!
Stayed 1 night in Feb 2024
Response from WeBeMo Reservation Success Team on 21 Feb 2024
Thank you for providing feedback on your recent experience at West Bethel Motel. We take pridein providing a clean and comfortable space for all of our guests, so our team appreciates yournotice. The cookie was a small token of our gratitude for your visit. I hope to see you again soon.

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from Aaron - Owner on 20 Mar 2024
Thank you for the great review! We hope you had an enjoyable stay and we will see in the future.

8/10 Good

Keely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from WeBeMo Reservation Success Team on 21 Feb 2024
We are thrilled to receive your positive rating! Thank you for staying at our motel!

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aaron - Owner on 12 Dec 2023
So glad you enjoyed your stay! I hope you all had a great day at Sunday River!

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from WeBeMo Reservation Success Team on 16 Dec 2023
We appreciate you informing us about the broken item in your room. We are sorry if you were inconvenienced in any way by this. We appreciate your honesty and cooperation in this matter. We hope you enjoyed your stay with us, and we look forward to seeing you again soon!

6/10 Okay

Matthew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The owner was nice and helpful. The place was clean and quiet. Everything was exactly as advertised
Stayed 1 night in Nov 2023
Response from WeBeMo Reservation Success Team on 24 Nov 2023
Thank you for sharing your experience! It’s great to hear that the owner was friendly and accommodating. It’s also wonderful that the place was clean and peaceful, which made your stay comfortable. Finally, it's comforting to know that the property's advertisement was genuine. We hope to see you again soon!

8/10 Good

Robert M

Liked: Cleanliness, staff & service
Only disappointment was lingering odor of common cooking kitchen in our corridor. Should be vented better.
Stayed 3 nights in Oct 2023
Response from Aaron - Owner on 12 Dec 2023
Hi, this is not normally an issue. We had some guests with some ethnic flavor and that flavor stuck around for a while. We will look at ways to improve the ventilation of that area in case more flavor comes to stay with us.

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Okay place to stay. The bed frame was loose and squeaky. The sheets were old and worn and torn. The motel wasnt worth what we paid for the night.
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 12 Dec 2023
With all rustic motels, there is an endless list to update. I'm happy to share we've replaced those old bed frames with new platform beds with new Nectar mattresses.Thanks for staying with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Friendly staff, great place to stop
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 12 Dec 2023
Many thanks! This is the aim!

10/10 Excellent

Shambhavi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome stay at this well-managed property! The place was super clean, and the host had thought of everything to make our stay comfy. The kitchen and common areas were stocked with all the essentials. We will be looking forward eagerly to returning. Thank you!!
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 12 Dec 2023
Many thanks! I look forward to hosting you both again!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Clean Comfort
This was a great motel! It was clean and comfortabke and super cute! The owner was lovely and helped us start a fire in the fire pits out back. There is coffee and tea and a full kirchen. Check-in was seamless. Really good value and location!
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 12 Dec 2023
Many thanks and I enjoyed talking with you and your daughter! Those new propane fire pits are here and going to be deployed soon!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was knowledgeable and provided suggestions for the area. West Bethel Motel offers guests opportunities to relax and feel at home.
Stayed 1 night in Oct 2023

2/10 Terrible

Carol

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 7 Oct 2023
Hi, I'm sorry you didn't like your time here. I wonder what was wrong? You never mentioned an issue.

10/10 Excellent

ALLISON

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Check in was easy. The room we got was very clean and updated. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Aaron - Owner on 7 Oct 2023
Thank you for the nice review. It was a pleasure!

8/10 Good

Cynthia

Stayed 2 nights in Sep 2023
Response from Aaron - Owner on 12 Dec 2023
I am glad you enjoyed your stay and thanks for the great review!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For an older motel it was in great shape, and the people were fantastic. They did not have breakfast but provided a room with several tables for you to bring something in. He did provide donuts. Great place will stay again.
Stayed 1 night in Sep 2023
Response from Aaron - Owner on 7 Oct 2023
Thank you for the great review!

10/10 Excellent

Ann

Stayed 2 nights in Sep 2023

10/10 Excellent

Bill and Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a budget motel with minimal resources, if you want breakfast you have to bring your own food and pots and pans to cook on their kitchen stove, good place to stay at, made for hikers.
Stayed 2 nights in Sep 2023
Response from Aaron - Owner on 7 Oct 2023
Thank you for the nice review of our rooms!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We be fine
Great place to stay in the Bethel area.
Stayed 1 night in Aug 2023
Response from Aaron on 7 Sept 2023
Thanks for the good review.

10/10 Excellent

Benjamin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice shared spaces including communal kitchen, fire pits, grills, and outdoor seating areas. Staff were very friendly and helpful. Easy check in and out. Clean room. Obvious they are willing to help and care about their hotel and your stay!
Stayed 1 night in Jul 2023
Response from Aaron on 7 Sept 2023
Thank you for the great review! We care deeply that you have a great experience with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West Bethel motel is an older " mom &pop"type motel but it is clean, functional and pleasant. Would recommend.
Stayed 1 night in Jul 2023
Response from Aaron on 7 Sept 2023
Thank you for the kind review. We are working to improve it daily!

10/10 Excellent

Eran

Stayed 1 night in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic time, owner was professional and kind
Stayed 2 nights in Jul 2023
Response from Aaron on 7 Sept 2023
Thank you sir! We aim to help you have the best experience you can!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy, staff was very kind. Our room was spotless and the beds were honestly very comfortable. We were out and about for most of our stay, so I didn't check out the coffee bar/laundry facilities, but I was very impressed and would recommend the place to anyone passing through Bethel.
Stayed 4 nights in Jul 2023
Response from Aaron on 7 Sept 2023
Thank you so much for the excellent and candid review!

10/10 Excellent

Jessica

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hosts
Stayed a few nights with pur large puppy and we felt so welcome. Host was very friendly room was good size and very clean.
Stayed 2 nights in Jun 2023
Response from Aaron - Owner on 6 Jul 2023
Thank you for the great review. It was a pleasure to host you and your pup. We look forward to hosting you again!

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lady in Annex is helpful but way too chatty. Some of us just want a cup Of coffee and not a lengthy conversation. She was very nice and obviously loves her job. Love the new fire pits.
Stayed 2 nights in May 2023
Response from Aaron - Owner on 10 Jun 2023
Thank you for taking the time to share your experience. I’m happy to hear you enjoyed our new fire pits, they seem to be a hit. My aim for customer service is to be welcoming and helpful while also being unobtrusive. I assure you that you’ll find a better balance of the two on your next visit.

10/10 Excellent

Adrian

Stayed 1 night in May 2023
Response from Aaron - Owner on 22 Jun 2023
Thank you for taking the time to share your experience and I hope to see you again in the future!

8/10 Good

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Aaron - Owner on 16 May 2023
Thank you for taking the time to share your experience. We appreciate your business and wish you well in the future!

10/10 Excellent

Doris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The community kitchen was well stocked, welcoming and a great addition to the property
Stayed 2 nights in Feb 2023
Response from Aaron - Owner on 23 Feb 2023
Doris, thank you for taking the time to share a 5 star review! We appreciate the feedback and look forward to serving you in the future!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Feb 2023
Response from Aaron - Owner on 23 Feb 2023
Anne, Thank for the recognition and the great review! We look forward to serving you in the future!

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The new owner was very friendly and made me feel very welcome. Rooms were clean and as advertised. Good location for and early start to a day at Sunday River.
Stayed 1 night in Feb 2023
Response from Aaron - Owner on 23 Feb 2023
Frank, thank you so much! We work hard everyday to exceed our customers expectations and look forward to seeing you in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a reservation for two nights for a family gathering at Sunday River. The hotel was clean, close to what we needed and the room was perfect for our needs. We would stay here again and will recommend to others. Good price as well.
Stayed 2 nights in Jan 2023
Response from Aaron - Owner on 31 Jan 2023
Thank you for taking the time to leave such a great review! We strive to provide a clean and comfortable room in the heart of the Western Maine. We look forward to you staying with us again!

10/10 Excellent

Christine

10/10 Excellent

Maxim

Stayed 1 night in Dec 2022

2/10 Terrible

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great. My experience with Expedia was not great at all. I booked online with Expedia but when arriving I had to pay because Expedia never finished the transaction. Why use Expedia if they dont do anything?
Stayed 1 night in Dec 2022
Response from Aaron - Owner on 31 Jan 2023
I'm sorry for the confusion. We always charge the guest upon arrival and only take a 3 deposit to validate your credit card.

10/10 Excellent

James, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a surprising place to stay. We picked this place for a inexpensive place to stay before skiing the day. I expected it to be typical rundown place. The beds were great and very comfortable. The room was clean and look recently refurbished. There was a annex with a kitchen coffee bar tables to sit down. Made coffee and prepared to own breakfast from stuff we bought at the grocery store. Just a great experience all together. I could easily see staying there for a week of skiing
Response from Aaron - Owner on 20 Dec 2022
We are so happy you had such an enjoyable time with us! We look forward to you coming back! The new management will be rolling out some updates to the lounge to improve the experience for our guests.

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was small and very basic. We couldn't get the TV to work Bed was comfortable. Everything was clean and well maintained
Response from Aaron - Owner on 20 Dec 2022
We are truly sorry for the issue with the TV. Please feel free to reach out to our front desk in the case you encounter any issues. I'm glad to hear the bed was to your liking and the room met our standards for cleanliness and quality.

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice place reasonably priced
Stayed 1 night in Nov 2022

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office staff was refreshingly pleasant and made me happy and comfortable after a long drive! Conveniently located about 15 minutes from Sunday River and a few restaurants, this was the most perfect spot I could have asked for!
Stayed 1 night in Nov 2022
Response from Mark - Owner on 20 Nov 2022
We are so grateful to have such awesome guests. Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here several times over the years and it's easy, no nonsense and always spotless. Microwave and mini fridge in the room. It's great for winter sport access. I hear it's changing hands end of November so hopefully, the new owners will keep up the cleanliness.
Stayed 1 night in Nov 2022
Response from Mark - Owner on 19 Nov 2022
Thank you for your kind review. We love our guests!! Yes, I am starting the retirement process and as part of that, we will be selling the motel to a very excited couple from Maine. They are avid skiers who have the same customer service philosophy as we have had, and they look forward to hosting guests this winter and far beyond. Thank you for staying with us. Safe travels!

8/10 Good

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice clean comfortable motel, reasonably
Stayed 1 night in Nov 2022
Response from Mark - Owner on 14 Nov 2022
Thank you, Joseph. It was a pleasure having you as our guest. Safe travels!

10/10 Excellent

Jeff

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was clean and ready. Nothing was amiss. Good price.
Stayed 1 night in Oct 2022
Response from Mark - Owner on 30 Oct 2022
Many thanks Jeff. We are glad you enjoyed your stay and look forward to hopefully seeing you again.