Reception

Reviews of Embassy Suites by Hilton Berkeley Heights

3.5 out of 5
Embassy Suites by Hilton Berkeley Heights
250 Connell Drive, Berkeley Heights, NJ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 855 reviews" "
Rating 8 - Good. 122 out of 855 reviews" "
Rating 6 - Okay. 33 out of 855 reviews" "
Rating 4 - Poor. 19 out of 855 reviews" "
Rating 2 - Terrible. 31 out of 855 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norma Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our trip. Breakfast was the best experience we’ve had for a hotel stay. Restaurant food was incredible (service was underwhelming). Loved having a Starbucks in the lobby that opened early
Stayed 4 nights in May 2024

8/10 Good

Elieson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.A
Stayed 4 nights in May 2024

10/10 Excellent

Marcia

Travelled with family and small children
The staff can be a more welcoming customer service was lacking at front desk checking in and out Breakfast workers also had ton customer service skills. Another than that hotel was beautiful! Room was clean and just like pictures. Pool are was also clean and very nice. Room service when called for more towels was very fast. Love love the bathroom and separate bedroom from living area was so beautiful This is hotel would be at a 5 if customer service enjoy there job as serving and welcoming customers.
Stayed 3 nights in May 2024
Response from General Manager on 16 May 2024
Dear Marcia,It was a pleasure hosting you at Embassy Suites by Hilton Berkeley Heights! We are pleased to learn you enjoyed your stay and appreciate you highlighting our pristine accommodations and relaxing pool area. However, we apologize for any inconvenience from our team members. Rest assured, we will share your comments with them to ensure we are meeting our high standards of hospitality going forward. Should you return to the area, we would be delighted to welcome you back for another great experience.Sincerely,Hotel Management

8/10 Good

Iris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall good experience.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Iris,We are thrilled to have had the opportunity to host you at Embassy Suites by Hilton Berkeley Heights. If there is anything we could have done to have earned your five-star rating, please do not hesitate to reach out.Sincerely,Hotel Management

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have visited this property multiple times. The staff is always very helpful (this time they immediately changed our room when we complained the first one smelled like smoke) but the property is starting to feel run down. The sliding door between bathroom and bedroom would not close properly, bulbs were not replaced, etc. And there is extensive construction going on in the office park around them, which they can't control but is not ideal.
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Thank You for your review

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Would come back!
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Frank, Thank you for taking the time to share your comments with us! We are delighted to know that you thoroughly enjoyed your visit and will return in the future. It was a pleasure hosting you, and we look forward to your next visit! Sincerely,Hotel Management

8/10 Good

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is very small but otherwise convenient and clean.
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Apr 2024
Thank you again for staying with us. We look forward to welcoming you back.

8/10 Good

JOAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful but I was checked in by the most unfriendly person I ever met in the position of guest services. No greeting no smile no pleasantries. At almost $400 per night I was EXTREMELY SURPRISED AND DISAPPOINTED
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank You for your review.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property although a bit pricey. Got a ticket for a welcome drink when we arrived. The room with sitting area was nicely appointed although a better coffee maker would have been welcome (keurig or similar). There was a very good breakfast with an omelet station available. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Bonnie,Thank you for your review and for giving us a perfect rating! We're delighted our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. Receiving recognition for our well-appointed suites is always appreciated as well. Your feedback about the coffeemaker will be shared internally for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon.Sincerely,Hotel Management

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Kristin,Thank you for your perfect rating. We are happy to know you had a nice stay with us and look forward to the next time we are able to host you.Sincerely, Hotel Management

4/10 Poor

Ann

Travelled with family, Travelled with group
Liked: Amenities
Hotel seemed over-booked. We were given a room at first with fewer beds than I booked. Then put in another one, where another family barged in a few hours later! They were given a key to same room. No WiFi and the pool was insanely crowded. Strange.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Ann,Thank you for your review. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. We hope you will give us another chance in the future to change your lasting impression.Sincerely,Hotel Management

10/10 Excellent

Esther, Sykesville

Liked: Staff & service
st
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Esther,Thank you for choosing Embassy Suites by Hilton Berkeley Heights! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Sincerely,Hotel Management

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May 2024
Thank You for your Review

10/10 Excellent

Kelvin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent weekend stay, staff was friendly. Hotel in great condition the bathroom wasn’t dirty, but a little more attention to details in certain areas would be nice. But overall great stay would stay again!
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Kelvin,Thank you for choosing Embassy Suites by Hilton Berkeley Heights and for taking the time to provide your review. We are thrilled that you enjoyed your weekend with us and that our accommodations and helpful team met the mark for you. We hope to welcome you back again soon for another five-star experience!Sincerely, Hotel Management

10/10 Excellent

Susan, Roswell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location! Best hotel in the area.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you so much for your thoughtful review. We do our best to go above and beyond for our guests so we appreciate that you had such a good time at the Embassy Suites. We look forward to having you with us very soon.

10/10 Excellent

Zsofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four really enjoyed breakfast at this hotel, which is rare for us as ee typically don’t like hotel buffet breakfast. At this property a chef makes fresh omelette to order, had a wide selection of pastries, cereals and yoghurt, and fresh bacon, sausage, potatoes and scrambled eggs. The lobby also has a huge Starbacks. The rooms were spacious to accommodate our famiy. There’s a walking path around the complex the hotel is located in and the area seems safe - with a Lifetime Fitness also walking distance from the hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you so much for your thoughtful review. We do our best to go above and beyond for our guests so we appreciate that you had such a good time at the Embassy Suite. We look forward to having you with us very soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is a great value in an area without a lot of hotels. Only 25 min. from Newark airport. Great free breakfast, friendly staff, very nice restaurant. Lovely rooms.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Laurie,Thank you for taking the time to share your positive experience at Embassy Suites by Hilton Berkeley Heights. It's wonderful that our free breakfast, friendly staff, lovely rooms, and on-site restaurant contributed to a satisfying stay. We look forward to welcoming you back again soon!Sincerely,Hotel Management

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk Supervisor is the best!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for staying at the Embassy suites Berkeley Heights. We appreciate your wonderful review.

8/10 Good

Gnanawathy

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean and safe environment
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for staying at the Embassy suites Berkeley Heights. We appreciate your wonderful review.

10/10 Excellent

Ken, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new (*) property with a built-in Starbucks and a wonderful restaurant. If you are staying in a hotel just for sleeping, this place is VERY comfortable. There isn’t much else to do nearby but you’re likely to be spending time outside of the hotel anyway. (* so new to the point where not even the highway offramp hasn’t been completed yet!)
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Mar 2024
It was an absolute pleasure having you with us. We forward to the new ones we will share. Please visit again for even longer next time.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your thorough and honest feedback on your stay. We push to be a welcoming and exciting experience on all fronts so it's great that you could have so many examples of great service to speak of. Please revisit us soon.

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to bring your family and friends
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Derrick,Now there's a review that's going to make the day of every team member at Embassy Suites by Hilton Berkeley Heights. It was a pleasure to have you as our guest, and we are delighted you enjoyed your stay. We look forward to welcoming you back for another lovely five-star experience.Sincerely,Hotel Management

8/10 Good

desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean rooms, desk staff not very friendly or helpful
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Desiree,Thank you for taking the time to share your thoughts with our team. We are thrilled that our accommodations and their high standards of cleanliness made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. Please know that we strive to provide the best experience possible for our guests, and will be sure to discuss your feedback with our team for improvement. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar 2024
Thank you so much for your kind words and feedback. We take what our guests say seriously, and this is no different. Thank you for seeing and experiencing our standard.

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with an accommodative staff. Will stay again.
Response from General Manager on 27 Feb 2024
Dear Ivy, We're thrilled to hear that you enjoyed your stay with us and found our staff accommodating. Your satisfaction is our top priority, and we're delighted that you're considering staying with us again in the future. We can't wait to welcome you back for another wonderful experience.Sincerely,Hotel Management

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service
Response from Hotel Management on 25 Mar 2024
Thank you so much for your kind words and feedback. We take what our guests say seriously, and this is no different. Thank you for seeing and experiencing our standard.

2/10 Terrible

Maria

Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar 2024
I thank you for your thorough and honest feedback of your experience albeit not the best. We believe in appraisal of value based on the service we provide so as much as this review is disappointing, it points us in the direction of where we can improve. I'd like to speak to you on hopefully giving us another chance to be the great hotel that you valued us at initially. We hope to have you back with us soon.Best Regards,

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Mar 2024
Thank you so much for your kind words and feedback. We take what our guests say seriously, and this is no different. Thank you for seeing and experiencing our standard.

10/10 Excellent

Abigail

Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your thorough and honest feedback on your stay. We push to be a welcoming and exciting experience on all fronts so it's great that you could have so many examples of great service to speak of. Please revisit us soon.

10/10 Excellent

DANAISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel..!!!!
Response from General Manager on 14 Feb 2024
Dear Danaisa,Thank you for your enthusiastic feedback! We're thrilled you had a great experience at Embassy Suites by Hilton Berkeley Heights. Your satisfaction is our priority, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Management

2/10 Terrible

Terrance, Irvington

Disliked: Amenities
I did not stay. I switched to one that was closer to me by Newark airport.
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Terrance,It's unfortunate to receive such a low rating and to hear that you didn't end up staying with us. Please do not hesitate to let us know if there's anything we can improve upon, as we are always looking to make changes for the future. We hope you will consider staying with us in the future. Sincerely,Hotel Management

2/10 Terrible

Maureen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for taking a moment to leave a review. We sincerely regret to learn of your recent experience. Please accept our apologies for any disappointment regarding how your concerns were handled

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 31 Jan 2024
It was a pleasure to welcome you to Embassy Suites by Hilton Berkeley Heights, and we are delighted you had such a wonderful, extended stay. Our team prides itself on being in the top ten within our brand for service and experience, so we are thrilled you were impressed with team members like Marie and Lisa. We will be sure to share your lovely review and look forward to welcoming you back for another memorable visit.

4/10 Poor

Renee

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you for taking a moment to leave a review. We sincerely regret to learn of your recent experience. Please accept our apologies for any disappointment regarding how your concerns were handled.

6/10 Okay

Dimitrios, Lake Success

Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you for taking a moment to leave a review. We sincerely regret to learn of your recent experience. Please accept our apologies for any disappointment regarding how your concerns were handled.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
It was a pleasure to welcome you to Embassy Suites by Hilton Berkeley Heights, and we are delighted you had such a wonderful, extended stay. Our team prides itself on being in the top ten within our brand for service and experience, so we are thrilled you were impressed with team members like Marie and Lisa. We will be sure to share your lovely review and look forward to welcoming you back for another memorable visit.

10/10 Excellent

Taleisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a nice quiet area. Not too much around.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Taleisha,It was a pleasure hosting you at Embassy Suites by Hilton Berkeley Heights! We're glad you appreciated our quiet location, and we look forward to seeing you again soon.Sincerely,Hotel Management

10/10 Excellent

Jeongnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a good happy new year
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Jeongnam,Thanks for staying with us at Embassy Suites by Hilton Berkeley Heights and for your wonderful review! We are pleased you had an excellent visit and look forward to seeing you again soon.Sincerely,Hotel Management

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
It was a pleasure to welcome you to Embassy Suites by Hilton Berkeley Heights, and we are delighted you had such a wonderful, extended stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The room was very hot with the air not working, had no hangers and had to ask a few times for towels and pillows were brought and then linens for the pull out bed. Pool was nice and having the restaurant and a really nice Starbucks attached. Free drink coupon for the bar for happy hour was nice.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed our lovely pool area, several excellent choices for dining, and drink credit for happy hour. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and service. Please allow us to host you again should you return to Berkeley Heights. Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
It was a pleasure to welcome you to Embassy Suites by Hilton Berkeley Heights, and we are delighted you had such a wonderful, extended stay. Our team prides itself on being in the top ten within our brand for service and experience.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Sheets and bed covers were wrinkled. Clean but not ironed or presses. Looked used but to tired to complain.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Paul,Thank you for sharing your thoughts. We appreciated the opportunity to host you at our hotel. Although it's unfortunate you were disappointed our sheets were not ironed, we assure you that fresh and clean bedding is used for every guest. Our team is always happy to speak with you if you ever have concerns. We trust you had a comfortable night's sleep, and we hope you return. Sincerely,Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a one night stay fine. But booked a room with king bed and gota confirmation but their records did not reflect that. Gave use 2 queen. Showed cofirmation of a king room but had no more available.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Valued Guest,Thank you for taking the time to leave us a review. Please know that when booking through a third-party site, room preferences and specifications are subject to change based on availability, though we do our best to honor all requests. It was our pleasure to host you, and we hope you will consider returning for an even better experience. Sincerely, Hotel Management

6/10 Okay

YA-TSUN

Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for taking a moment to leave a review. We sincerely regret to learn of your recent experience. Please accept our apologies for any disappointment regarding how your concerns were handled.

10/10 Excellent

DANAISA

Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for taking the time to share such a delightful experience from your recent stay. We pride ourselves on our team's dedication to hospitality.

2/10 Terrible

Mohammed

Disliked: Cleanliness, property conditions & facilities
Our stay did not go well! Arrived around midnight after 14 hours of driving so just wanted to rest. Room #1 - Lights did not work. Moved us to... Room #2 - We needed and booked 2 queens. Only had 1 bed. Moved us to... Room #3 - Had been used! Lights were on. Pillows were in disarray. Moved us to... Room #4 - Sleep. Finally!
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Mohammed,Thank you for your review. We sincerely regret to learn of your disappointment. Please accept our apologies for the inconvenience that you encountered during your stay. Your report will be shared with our internal team to ensure an instance such as this does not occur in the future. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. Sincerely,Hotel Management

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - modern, clean and with a really good restaurant/tavern. The rooms are also spacious and the bed was very comfy. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Peta on 17 Dec 2023
Thank you for staying with us. I am glad that you found everything to your liking. we look forward to your next visit.

10/10 Excellent

Rikkii

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for taking the time to share such a delightful experience from your recent stay. We pride ourselves on our team's dedication to hospitality.

10/10 Excellent

Anthony, Clear Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Anthony,Thanks for choosing Embassy Suites by Hilton Berkeley Heights. We take pride in delivering exceptional service, so we're delighted you noticed our focus on friendly hospitality. Come back soon!Sincerely,Hotel Management

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, friendly staff. Breakfasts were orderly and delicious.
Stayed 3 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Kevin,Thank you for your positive feedback! We're delighted to hear that you found Embassy Suites by Hilton Berkeley Heights convenient, clean, and with a friendly staff. We appreciate your kind words and look forward to welcoming you back for another great stay.Sincerely,Hotel Management