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Reviews of Shangri-La Bengaluru

5 out of 5
Shangri-La Bengaluru
No 56-6B Palace Road, Bengaluru, Karnataka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 195 out of 264 reviews" "
Rating 8 - Good. 43 out of 264 reviews" "
Rating 6 - Okay. 13 out of 264 reviews" "
Rating 4 - Poor. 6 out of 264 reviews" "
Rating 2 - Terrible. 7 out of 264 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Druvinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious. I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service! Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!
Stayed 2 nights in Feb 2024

10/10 Excellent

Vihung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern facility in Bangalore
Stayed 7 nights in Jan 2024

4/10 Poor

R

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Whilst I cannot fault the room and bathroom, which were marvellous, our stay left a lot to be desired. As it was New Year's Eve, there were only NYE package food and beverage options meaning no option to go to any restaurant venue for an early a la carte meal, which we had not been warned about. Also, it was incredibly loud until 2am with thumping music, which again would have been nice to know (and they knew we had to catch a 4:20am car to the airport so perhaps they could have offered to put us in a quieter part of the hotel, if there was such a place). I do appreciate that our disappointing experience may be largely attributable to the fact that it was NYE and the hotel guests seemed to cater exclusively to NYE revellers, but there seemed to be no consideration for guests who were not interested in partying into the wee hours and / or who had an early morning flight. Lastly, having stayed at other Shangri-La properties, I noticed a distinct attitudinal difference with the staff at this hotel who were, at best, perfunctory.
Stayed 1 night in Dec 2023

10/10 Excellent

Rittick, Piscataway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is possibly the best property I lived in India so far; its amazingly excellent. I stayed in a 11th floor room with panorama view which was beautiful with little-above-the-floor to ceiling glass walls in 2 sides of the room. Room services were prompt & efficient, as well as in-room dining; a special mention to Besuto. Fitness center is very well equipped with sufficient free weights, ropes, weight training machines for arms, lat, shoulder, chest, legs, squat bar & cardio options. Loved the section with complimentary jacuzzi, steam, sauna - really well maintained & spacious. The rooftop pool area leaves with a soothing ambiance. I tried the Japanese on-prem restaurant, Yataii, which was good. Otherwise the food price came across very expensive including the breakfast buffet. Only suggestion, they might want to add an option of oats & almond milk for in-room breakfast. In short, it was a wonderful stay & highly recommended.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kerri-ann

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 7 nights in Dec 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real 5 star experience, lovely room, charming helpful staff, beautiful ambience
Stayed 3 nights in Dec 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed recently for 17 nights rm 1125. Very clean and well maintained rooms. Modern design. Top notch service. Nice restaurants and amenities. Food is good. Manager kind enough to provide complimentary late check out. Breakfast room mentionable names Breakfast room mentionable names include: Sayni Hripik Kilo Rabin Raveen Ranjan Gym: Eshwar and Alisha Only negative which may not be important to others is lack of outdoor space. I personally like a garden of any size to unwind and buffer from the city traffic.
Stayed 17 nights in Nov 2023

10/10 Excellent

Chithra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Chithra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is well located and safe. The rooms are large and clean. The service, both in the rooms and in the lounge areas is too slow and unsatisfactory.
Stayed 4 nights in Nov 2023

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

samdan

Stayed 1 night in Oct 2023

8/10 Good

Kumari Padma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and clean but service at breakfast could have been better.
Stayed 6 nights in Sep 2023

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023

10/10 Excellent

Anindya, North Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on a crowded street. Airport transfers at INR 4000 is too expensive. Food in the cafe was very good but no a-la carte option (buffet only), which is disappointing. For a small eater like me you are forced to eat either buffet at the cafe or in the specialty restaurants upstairs which I don't prefer. In-room dining menu is very limited which is surprising.
Stayed 2 nights in Aug 2023
Response from Shangri-La Bengaluru on 10 Aug 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

4/10 Poor

Devananda, Glendale

Stayed 2 nights in Aug 2023

4/10 Poor

Varun

Stayed 2 nights in Aug 2023

4/10 Poor

Erez

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointed
Disappointing. Poor value for money.
Stayed 1 night in Jul 2023
Response from Shangri-La Bengaluru on 8 Jul 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the views from the rooftop patios.
Stayed 5 nights in Jun 2023
Response from Shangri-La Bengaluru on 19 Jun 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, good food etc.
Stayed 4 nights in Jun 2023
Response from Shangri-La Bengaluru on 19 Jun 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Maxim, Miloslavov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frankly a world of its own especially if you have executive lounge accesss. Hotel was super clean, super maintained and staff super efficient.
Stayed 4 nights in Jun 2023
Response from Shangri-La Bengaluru on 19 Jun 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Good

Kiume

Stayed 2 nights in Jun 2023
Response from Shangri-La Bengaluru on 19 Jun 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Shangri-La Bengaluru on 26 May 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Good

Lynne

Stayed 1 night in May 2023
Response from Shangri-La Bengaluru on 23 May 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Eros New Delhi

10/10 Excellent

Reuben

Stayed 5 nights in May 2023
Response from Shangri-La Bengaluru on 21 May 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

2/10 Terrible

Namita, Des Moines

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Shangri-La Bengaluru on 5 Jun 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised.We look forward to hear back from you.Warm RegardsShangri-La Bengaluru

10/10 Excellent

SILVY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really clean and well maintained. The staff is very friendly and helpful. All the services like pool, gym, lounge and restaurant were great too. The location is also nice and has a lot of good places in the vicinity.
Stayed 5 nights in Apr 2023
Response from Shangri-La Bengaluru on 2 May 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Okay

Anant

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Since there can be guests who are travelling alone, even after requesting specifically for single portion food items, the service didn’t serve it. Anything which isn’t single portion in this case is difficult to consume and seems like a waste food and money. Providing fruits in room is a nice touch and appreciated.
Response from Shangri-La Bengaluru on 1 May 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Must stay!
The hotel was excellent! From check in to check out. The hotel is spotless. The room was great, spacious and relaxing. The in room dining was great too. The breakfast spread was quite elaborate and had many cuisines. Definitely a must experience hotel! Even for a staycation.
Stayed 1 night in Apr 2023
Response from Shangri-La Bengaluru on 10 Apr 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Saurabh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding 5 Star property !!
An outstanding 5 start hotel in Bengaluru city. The hotel is ultra modern and chic. Loved the spacious room, bathroom, lobby, view, pool, gym. Staff is most welcoming and attentive. Their breakfast spread is just wow !! Was here for 6 nights. Thank you team Shangrila for your superior hospitality and truly memorable experience. Will be back for sure!
Lobby during Christmas
Room
Room
View of Bengaluru palace from room
Stayed 6 nights in Dec 2022
Response from Shangri-La Bengaluru on 13 Mar 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Okay

DAVID A

Business traveller
Disliked: Staff & service, room comfort
An expensive stay with very poor service
this stay was rather bad as there service was poor at the club lounge and I had to move rooms because it was too noisy due to wedding band on 19th floor. very disappointed with this stay. I had to wait a long time to get any service at the club lounge which shows the hotel to be operating poorly and I was charged at a very high price. totally unprofessional.
Stayed 1 night in Feb 2023
Response from Shangri-La Bengaluru on 26 Feb 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

anil, kingstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here two times in the past 2 years and I absolutely love this property! Friendly folks beautiful rooms and dining options. Only issue I had was the vault had a mind of its own, made 3 attempts to get it sorted with the engineers finally had to replace it but everything else trumped this issue. Beds were very comfortable and rooms were large and well laid out. Will return on my next visit later this year! Wonderful week spent!
Stayed 5 nights in Jan 2023
Response from Shangri-La Bengaluru on 6 Feb 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Kaushik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Shangri-La Bengaluru on 28 Dec 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La, Bengaluru, India
Had absolutely nothing bad to say about my 5 days stay. Exceptional service and the most friendly and accommodating staff I have ever come across on my many travels and stays! Excellent choice to stay if in Bengaluru, India!
Stayed 3 nights in Dec 2022
Response from Shangri-La Bengaluru on 24 Dec 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Okay

Philippe

The hotel is ok. For some reason, they charge 10 to 15 times more than the street-level price (eg uber) for transportation…the hôtel is in the middle of nowhere so you need to be ready to be driven around. The food is the highlight of the place…and the only attraction of the city if you ask me.
Stayed 7 nights in Dec 2022
Response from Shangri-La Bengaluru on 22 Dec 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lounge
Great stay. Extraordinary service especially the lounge staff
Stayed 5 nights in Dec 2022
Response from Shangri-La Bengaluru on 10 Dec 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Deipak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Awesome stay as always. You can’t go wrong when staying at shangri la. Keep it up.
Stayed 3 nights in Nov 2022
Response from Shangri-La Bengaluru on 10 Dec 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Good

Nrusinhajeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Poornima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 3 nights in Aug 2022
Response from Shangri-La Bengaluru on 26 Aug 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really excellent place with amazing views if Bengaluru! The staff & Service was great as well. Room was modern, amenities were really nice. Really liked it. Food was a bit expensive but everything else was wonderful!
Stayed 3 nights in Aug 2022
Response from Shangri-La Bengaluru on 14 Aug 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Beautifully appointed rooms with exceptional service!
Stayed 3 nights in Jul 2022
Response from Shangri-La Bengaluru on 31 Jul 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

2/10 Terrible

Joonyoung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property got older and has never been renovated. Foods are bad for visitors. Carpets should be replaced since they are dirty.
Stayed 16 nights in Jun 2022
Response from Shangri-La Bengaluru on 5 Jul 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We have noted your concern and the same has been forwarded to the management for corrective action. We look forward to welcome you back at the hotel. Warm Regards Shangri-La Bengaluru

10/10 Excellent

JAGDEESH KAUR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ambience and caring staff
The staff were very good and caring, looked after us when we were not feeling well. Its a beautiful hotel with great staff and good ambience. Overall we have a lovely time there
Stayed 3 nights in May 2022
Response from Shangri-La Bengaluru on 24 Jun 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

2/10 Terrible

Vijay, Scottsdale

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Worst service
Terrible service will never return back to this hotel for everything you have follow and post that also u will not be addressed by team. Wait time for every request is 1 hour
Stayed 2 nights in May 2022
Response from Shangri-La Bengaluru on 9 Jun 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised. We look forward to hear back from you. Warm Regards Shangri-La Bengaluru

10/10 Excellent

Saurabh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It is an amazing property. Stayed for 2 nights and enjoyed every bit of it. Stayed in a horizon panorama room on 16th floor. It has amazing views, big size room, staff was polite and very helpful, room service and housekeeping was excellent..Restaurants on top floor have amazing views and food, breakast at b cafe had a large spread..overall amazing hospitality..one of the best places to stay in Bangalore...
Stayed 2 nights in May 2022
Response from Shangri-La Bengaluru on 7 May 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

10/10 Excellent

Gurmehak

Stayed 1 night in Mar 2022
Response from Shangri-La Bengaluru on 31 Mar 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

10/10 Excellent

Sushanth, Houston

Stayed 1 night in Mar 2022

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional here and every attention to detail was above and beyond our expectations. We will definitely be returning to this hotel next time we are here and i highly recommend it to others!
Stayed 3 nights in Jan 2022
Response from Shangri-La Bengaluru on 18 Jan 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru

10/10 Excellent

Abrar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Shangri-La Bengaluru on 9 Jan 2022
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru