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Reviews of ibis Bengaluru City Centre Hotel

4 out of 5
ibis Bengaluru City Centre Hotel
Opp. Kanteerava Stadium/Mallya Hospital, Raja Ram Mohan Roy Road, Bengaluru, Karnataka

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 205 reviews" "
Rating 8 - Good. 77 out of 205 reviews" "
Rating 6 - Okay. 26 out of 205 reviews" "
Rating 4 - Poor. 15 out of 205 reviews" "
Rating 2 - Terrible. 12 out of 205 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. Easy and convenient if you are travelling. The staff were courteous and polite.
Stayed 2 nights in Feb 2024
Response from Irfan KHATRY on 2 Mar 2024
Dear Naren, Thank you for sharing your positive review of your stay at ibis Bengaluru City Centre. We are glad to hear that you found our hotel easy and convenient for your travel needs. Our team takes pride in providing courteous and polite service to our guests. We look forward to welcoming you back in the future. Warm Regards,Irfan KHATRYGeneral Manager

2/10 Terrible

Mohammed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Irfan KHATRY on 30 Jan 2024
Dear Mr. Mohammed,Thank you for taking the time to share your feedback with us. We sincerely appreciate your input and are sorry to hear that your experience did not meet your expectations. We would love the opportunity to learn more about your specific concerns so we can address them promptly. You can email us at khushboo.sharma@accor.com.We value your patronage and hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

Dass

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again !
Excellent value for money hotel. Good Central location. At par with international Ibis hotel properties. Very well maintained. Reasonable layout of buffet for breakfast and dinner. Highly recommend !! However the bathrooms r very small though very neat and functional.
Stayed 2 nights in Jan 2024
Response from Irfan KHATRY on 22 Jan 2024
Dear Dass,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be excellent value for money, with a good central location and maintenance at par with international Ibis hotel properties. We appreciate your recommendation and are pleased that you enjoyed our buffet offerings.We have noted your concern and with regards to bathroom size, please note as per Ibis brand standard the size across the globe remains same.We look forward to welcoming you back to Ibis Bengaluru City Centre in the future and assure you of our commitment to providing a comfortable and enjoyable stay.Warm Regards,Irfan KHATRYGeneral Manager

8/10 Good

Siddhant Prakash

Business traveller
Liked: Cleanliness, property conditions & facilities
Just your regular boutique hotel in city
Reception - Wonderful support from the front office, my check in and check out was done smoothly and with no issues. Booking was found promptly. Food and Beverage - Price point- Too expensive for some dishes. Fish was served delicious and outstanding presentation by chefs. Housekeeping - Very helpful towards guests needs. Must improve on coming a bit faster than usual with requests. Overall guests requests were very slow. Pillows were only 2 for double occupancy. Amenities were also not put for double occupancy.
Stayed 3 nights in Jan 2024
Response from Irfan KHATRY on 17 Jan 2024
Dear Siddhant Prakash,Thank you for taking the time to share your detailed feedback. We're pleased to hear about the wonderful support from our front office team and that your check-in and check-out processes were smooth.Your comments about the pricing and the culinary experience have been noted, and we'll certainly review our offerings. We appreciate your compliments on the outstanding presentation by our chefs.We're glad to know that our housekeeping team was helpful, and we acknowledge your feedback on the response time. Rest assured, we will work on improving the efficiency of fulfilling guest requests promptly.Your insights are invaluable, and we hope to have the opportunity to welcome you back for an enhanced experience.Warm Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

SANTOSH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Dec 2023
Response from Irfan KHATRY on 8 Jan 2024
Dear Santosh,Thank you for your fantastic feedback! We're thrilled that our service met your expectations. Your support means a lot to us, and we hope to welcome you back for another excellent experience soon.Best Regards,Irfan KHATRYGeneral Manager

6/10 Okay

Arjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are little too small & bathroom as well. The bed was not comfortable
Stayed 1 night in Dec 2023
Response from Irfan KHATRY on 23 Dec 2023
Dear Arjun,Thank you for taking the time to share your feedback about your recent stay with us at ibis Bengaluru City Centre. We understand that the size of both the room and bathroom were not to your satisfaction, and we apologize for any discomfort caused due to this. At ibis Bengaluru City Centre, we strive to provide our guests with an enjoyable and comfortable experience during their stay with us. We sincerely hope that despite this experience, you would give us another chance to make it up to you on a future occasion. Warm Regards, Irfan KHATRYGeneral Manager

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Irfan KHATRY on 12 Dec 2023
Dear Rajiv,Thank you for your kind words and positive review! We're thrilled to know that you had a great experience at our hotel. Should you plan another visit, we'd love to welcome you back for another wonderful stay.Best Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel across from a beautiful park
Everything was excellent about the hotel although the room was a little cramped (personal preference). Also, getting a second key issued would make things much more convenient for guests.
Stayed 3 nights in Dec 2023
Response from Irfan KHATRY on 6 Dec 2023
Dear Alexander,Thank you for sharing your experience with us. We're thrilled you enjoyed our hotel and the surrounding park. We have noted your concern and with regards to room size, please note as per Ibis brand standard the size across the globe remains same. We'll also explore options for streamlining key issuance to enhance convenience for our guests.We appreciate your valuable input and hope to welcome you back soon for an even better stay.Warm Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

Anand, Eastvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Irfan KHATRY on 4 Dec 2023
Dear Anand,Thank you for taking the time to share your positive feedback! We're thrilled to hear that your experience was good during your stay at our hotel.We hope to have the pleasure of welcoming you back soon for another great stay.Best Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

Dipti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2023
Response from Irfan KHATRY on 28 Oct 2023
Dear Dipti,Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel. Our team works hard to provide exceptional service, and we're thrilled to know that it made your stay special.We look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

BANGHYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Irfan KHATRY on 25 Sept 2023
Dear Banghyun,Thank you so much for rating us and sharing your valuable feedback.We are glad that you were taken care well by staff who shall be very happy reading this review.We thank you for your support and patronage and look forward to having more opportunities to be of service.Best Regards,Irfan KHATRY,General Manager

8/10 Good

Vasudeva Rao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff particularly receptionist Ms Rajasree are excellent. So are receptionists Nidhi and Susmitha. Improve telephonic contact between customers from outside and reception. Only one phone works that too noisily. Nobody is reachable through phone at all. Indian filter coffee not avilable. We want it very often. A little more space for lobby to meet guests needed.
Stayed 4 nights in Jun 2023
Response from Irfan KHATRY on 20 Jun 2023
Dear Vasudeva Rao,Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. We are glad that you were taken care well by Heartists especially Ms. Rajasree, Nidhi and Susmitha who shall be very happy reading this review. On the other hand, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 Excellent

kiritkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend anybody
We were very happy with friendly staff and food was excellent
Stayed 7 nights in Apr 2023
Response from Irfan KHATRY on 18 Apr 2023
Dear Kiritkumar,We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards.Irfan KHATRYGeneral Manager

6/10 Okay

Omesh, Jersey City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are small. No swimming pool
Stayed 4 nights in Mar 2023
Response from Irfan KHATRY on 24 Mar 2023
Hi Omesh,Thank you so much for rating us and sharing your valuable feedback.We totally understand your concern on the size of the room and the absence of a swimming pool, but please be rest assured that ibis globally comes across in similar dimensions.We thank you for your support and patronage and look forward for having more opportunities to be of service.Warm Regards,Irfan KHATRYGeneral Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stinky room, ugly bathroom, horrible bed & pillows
Stinks, bathrooms like in a trailer, annoying room service. We stayed 5 nights because the location is central and was very convenient for our interests. However, the rooms have a muggy stink due to lack of bathroom ventilation and windows in the room didnt open so couldnt cross ventilate. The room smelled damp and of soap all day and night! Each day room cleaning would take away 2 towels and leave behind 1!! I had to chase them in the hall each day to ask for another set since we were 2 people staying in the room. One evening when i found them after coming back to find a single towel, they said they were out of towels!! Unbelievable!! Ordering food from restaurant was another affair - food is incredibly over priced for India!! Every dish is Rs499 when it is sold outside for Rs149!! And they would deliver food consistently without silverware. I had to call them back each time for silverware. Ordered food is not delivered until minimum 1hour after order is placed. Bed is horribly bouncy and uncomfortable when 2 people sleep in it. They do not have choice for pillows. Their breakfast buffet is Rs550 for 2 but IDC that is 2min walk outside you can feast for Rs300!! Our door entry card had to be constantly rekeyed since even having it sitting on the nightstand with no exposure to anything made it deactivated!
Stayed 1 night in Feb 2023
Response from Irfan KHATRY on 20 Feb 2023
Dear Guest,Greetings from the Ibis Bengaluru City Centre!!! We are truly disappointed to hear that your stay did not meet your expectations at Ibis Bengaluru City Centre during your stay we strive to ensure each guest is given a seamless experience and feels the touch of our very personal service. Please accept my sincere Regret! For the inconvenience caused to you in terms of hotel facilities during your recent stay at our Hotel. At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We have taken your points of criticism very serious, as constructive feedback is the only way for us to improve the level of service offered to our guests. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards, Irfan Khatry General Manager

4/10 Poor

Rangarajan

Stayed 4 nights in Feb 2023
Response from Irfan KHATRY on 20 Feb 2023
Dear Mr. Rangarajan,I am sorry to know that we did not live up to your expectations. Would request you to kindly share your detailed feedback with me at h6454-fo@accor.com. so that I can reach out to you for further know the reason of your disappointment.We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. I look forward to hear from you soon.Best Regards,Irfan KHATRY,General Manager

8/10 Good

Sideshwar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 4 nights in Dec 2022
Response from Irfan KHATRY on 26 Dec 2022
Dear Mr. Sideshwar,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.Regards,Irfan Khatry General Manager

10/10 Excellent

Gursharn

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I had requested for a smoking room but I didn’t get it, after I checked in they told me all the smoking rooms were booked. The pictures are quite different from the rooms. It looks big in the pictures but it’s really small. It felt like an OYO room.
Stayed 1 night in May 2022
Response from Syed Yakoob Kaleem on 13 Jun 2022
Hi, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. We totally understand your concern on the size, but please be rest assured that ibis globally comes across in similar dimensions. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Nanjundayy

Travelled with family
Disliked: Staff & service
When we are in confused state regarding the location and you want to speak to front desk, trust me you will realize it’s very bad decision for booking there. And the price per night is very high for the luxury you get inside and room condition is very poor.
Stayed 1 night in Apr 2022
Response from Syed Yakoob Kaleem on 5 May 2022
Dear Mr. Nanjundayy, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet yo000ur expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Gaurav

Stayed 3 nights in Apr 2022
Response from Syed Yakoob Kaleem on 19 Apr 2022
Dear Gaurav, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Srishti

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Syed Yakoob Kaleem on 14 Apr 2022
Dear Srishti, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

ravendra

Stayed 1 night in Mar 2022

10/10 Excellent

Sowrirajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre, correct location for our desired activities.
Stayed 2 nights in Feb 2022
Response from Syed Yakoob Kaleem on 7 Mar 2022
Dear Sowrirajan, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

JIJU

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very poor and very bad service of staffs
Stayed 1 night in Jan 2022
Response from Syed Yakoob Kaleem on 3 Feb 2022
Dear Mr. Jiju, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

VAIBHAV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Syed Yakoob Kaleem on 22 Nov 2021
Dear Mr. Vaibhav, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Syed Yakoob Kaleem on 8 Nov 2021
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

6/10 Okay

Kiran

Travelled with group
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2021
Response from Syed Yakoob Kaleem on 7 Sept 2021
Dear Mr. Kiran, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is a pleasure to receive your feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

vicky ethan

Travelled with family
Disliked: Staff & service
Well it wasn't a great hotel.. it was ok to stay for one night. The reception stuff didnt have any courtesy.. they told if we order food from zomato we have to come down from our room to collect the plates and cutlerys,guess thats the first time im hearing this kind of a rule,as i stayed in many hotels during covid 19. So surely i wont stay in ibis agian.
Stayed 1 night in Jun 2021
Response from Syed Yakoob Kaleem on 1 Jul 2021
Hi Vicky, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. We regret and lament the fact that your overall experience was not up to your expectations, request you kindly accept our sincere apologies. Please be informed that due to the unfortunate pandemic that has all of us on the edge and also as per the Heath and Safety standards, the guests are requested to pickup their food from the reception without any 3rd party contact. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

MANISH

Liked: Room comfort
Stayed 1 night in Dec 2020
Response from Syed Yakoob Kaleem on 31 Dec 2020
Hi Manish, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Revanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Syed Yakoob Kaleem on 27 Oct 2020
Hi Revanna, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 Excellent

Revanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Syed Yakoob Kaleem on 14 Oct 2020
Hi Revanna, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 Excellent

Lan, Sacramento, CA USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Employees were great help, especially the Reception.
Stayed 2 nights in Jan 2020
Response from Syed Yakoob Kaleem on 8 Jul 2020
Hi, Thank you very much for rating us and sharing your valuable feedback. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

8/10 Good

Vineet, Bangalore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms are too small and that’s my perspective. Could have done better planning during design phase
Stayed 3 nights in Jun 2020
Response from Syed Yakoob Kaleem on 8 Jul 2020
Hi, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive feedback from our guests. We totally understand your concern on the Room size but please be rest assured that ibis globally comes across in similar dimensions. It was a great to have you stay with us and look forward to welcoming you back soon.

8/10 Good

Wuttiwat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and nice service.
Stayed 11 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2020
Response from Syed Yakoob Kaleem on 8 Jul 2020
Hi, Thank you for taking time out and rating us on your stay experience at the ibis Bengaluru City Centre. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Syed Yakoob on 2 Mar 2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Syed Yakoob Kaleem on 19 Feb 2020
Hi, Thank you very much for rating us and sharing your valuable feedback. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

8/10 Good

N, Pune

Liked: Cleanliness, staff & service, amenities
Friendly approach of staff. Location. General maintenance and cleanliness. Only negative point from my point of view was in the name of IBIS - Formula 1 room structure existed.
Stayed 1 night in Feb 2020
Response from Syed Yakoob Kaleem on 19 Feb 2020
Hi Thank you very much for rating us and sharing your valuable feedback. We totally understand your concern on the size but please be rest assured that ibis globally comes across in similar dimensions globally. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

4/10 Poor

Dee, Toronto

Travelled with family, Business traveller
Disliked: Amenities
I would not recommend this hotel. Period. The wifi is impossible to connect to from the room. Brought it up and front desk tells me the server is rebooting and could take upto an hour. The staff is very nice and helpful but that does little to make up for the atrocious rooms n amenities.
Stayed 1 night in Feb 2020
Response from Syed Yakoob Kaleem on 10 Feb 2020
Hi, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your Wifi and room experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the Wi-Fi, please be informed that the entire vicinity was facing the same issue due to multiple Fibre cuts and we were trying our best to restore services in coordination with our vendor. Also in regards to the room size, ibis comes across in similar specifications globally. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Syed Yakoob Kaleem on 11 Feb 2020
Hi, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Syed Yakoob Kaleem on 22 Jan 2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Syed Yakoob Kaleem on 20 Jan 2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good hotel with given price and star rating . I stayed third time and will continue to stay in future
Stayed 3 nights in Jan 2020
Response from Syed Yakoob Kaleem on 20 Jan 2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Good location.
Great staff make all the difference in a hotel experience. Staffers Mani, Mohen, and Zeba were especially friendly and kind in helping answer all of our questions about the tourist sites we visited and helping us arrange transportation. Hotel is located near Cubon Park, which is a nice green space to walk - the park is closed to traffic between 6:00-8:00 in the morning and is a nice place to walk and to see the local residents walking, doing yoga, and relaxing. Historic and cultural sites are a short car ride away. Great restaurant on the lower floor is an easy way to try a lot of South Indian foods.
Stayed 3 nights in Dec 2019
Response from Syed Yakoob Kaleem on 20 Jan 2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff especially Mani, Mohan and Zeba who are exceptional in what they do. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is great. The shower does not work - water pressure is low and hot and cold water alternates!
Stayed 2 nights in Oct 2019
Response from Syed Yakoob Kaleem on 12 Nov 2019
Hi, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your Shower experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Syed Yakoob - Front Office Manager on 30 Sept 2019
Hi, Thank you for rating us and sharing your feedback. Looking forward to see you back to the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Syed Yakoob - Front Office Manager on 13 Sept 2019
Hi, Thank you so much for rating us and sharing your valuable feedback. We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 Excellent

Raghu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was fabulous!! Charging plugs are not in good functioning condition
Stayed 3 nights in Aug 2019
Response from Syed Yakoob - Front Office Manager on 30 Aug 2019
Hi Raghu, Thank you sharing this fantastic review on your Hotel experience and Staff. I am pleased to know that you were taken care well by my Staff members. In regards to the charging plugs please be rest assured that the same is been looked into. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

8/10 Good

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 3 nights in Aug 2019
Response from Syed Yakoob - Front Office Manager on 16 Aug 2019
Hi Marlin, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.