Exterior

Reviews of Quality Hotel Lakeside

3.5 out of 5
Quality Hotel Lakeside
286 Napier Street, Bendigo, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 320 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the lovely stay. We were very comfortable and impressed by the friendly staff. Thank you
Stayed 1 night in Apr 2024
Response from Reception Team on 8 Apr 2024
Hi Jessica,Thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us. We always strive to provide the best experience for our guests. We look forward to your next travel with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 23 Mar 2024
Hi Paul,Thank you for taking the time to provide us with some feedback, we are happy to hear you enjoyed your stay with us.Please let us know what we can do in the future to make your next stay even more enjoyable.We look forward to your next stay with us.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provided a good, quiet place to stay
Stayed 3 nights in Mar 2024
Response from Reception Team on 23 Mar 2024
Hi Thomas,Thank you for taking the time to provide us with some feedback, we are happy to hear you enjoyed your stay with us.Please let us know what we can do in the future to make your next stay even more enjoyable.We look forward to having you back with us again soon.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 14 Mar 2024
Hi Joel,We are happy to hear you enjoyed your time with us and we look forward to your next stay with us.Thank you for taking the time to provide us with some feedback.

8/10 Good

Jac

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new, quiet.
Stayed 1 night in Jan 2024
Response from Reception Team on 14 Mar 2024
Hi Jac,Thank you for taking the time to provide us with some feedback.We are happy to hear you enjoyed your stay, please let us know if there is anyway to improve your next stay!We look forward to your next trip with us

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception Team on 14 Mar 2024
Hi Anton,We are happy to hear you enjoyed your time with us and we look forward to your next stay with us.Thank you for taking the time to provide us with some feedback.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and convenient place for an overnight stay in Bendigo.
Stayed 1 night in Jan 2024
Response from Reception Team on 14 Mar 2024
Hi Kevin,We are happy to hear you enjoyed your stay! Please let us know if there is anything we can do to improve your next trip, Thank you for taking the time to provide us with some feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception Team on 14 Mar 2024
Hi Michael,We are happy to hear you enjoyed your time with us and we look forward to your next stay with us.Thank you for taking the time to provide us with some feedback.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
As above
Stayed 6 nights in Dec 2023
Response from Reception Team on 14 Mar 2024
Hi Donna,Thank you for taking the time to provide us with some feedback, we are glad you enjoyed your trip!Please let us know if there is anything we can do to improve your next stay. We look forward to your next travel with us.

8/10 Good

Robert

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Reception Team on 14 Mar 2024
Hi Nicole,We are happy to hear you enjoyed your time with us and we look forward to your next stay with us.Thank you for taking the time to provide us with some feedback.

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 31 Dec 2023
Hi Zac,Thank you so much for taking the time to provide some feedback with your stay. We are very happy to hear you enjoyed your time with us and we look forward to having you back soon

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Reception Team on 7 Jan 2024
Hi Debbie,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay even more enjoyable

10/10 Excellent

Mahesh

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Reception Team on 31 Dec 2023
Hi Mahesh,Thank you so much for taking the time to provide some feedback with your stay. We are very happy to hear you enjoyed your time with us and we look forward to having you back soon

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Toula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 7 Jan 2024
Hi Toula,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay just as enjoyable

10/10 Excellent

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception Team on 31 Dec 2023
Hi Catharina,Thank you so much for taking the time to provide some feedback with your stay. We are very happy to hear you enjoyed your time with us and we look forward to having you back soon

8/10 Good

Aileen

Stayed 1 night in Dec 2023

8/10 Good

Jason

Stayed 1 night in Dec 2023
Response from Reception Team on 7 Jan 2024
Hi Jason,Thank you for providing us with some feedback with your stay, we hope you enjoyed your time with us and we look forward to having you back with us again. Please let us know if there is anything we can do to make your next stay even more enjoyable

10/10 Excellent

Toula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reception Team on 14 Mar 2024
Hi Toula,We are happy to hear you enjoyed your time with us and we look forward to your next stay with us.Thank you for taking the time to provide us with some feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well appointed and close to shops and lake.
Stayed 1 night in Dec 2023
Response from Reception Team on 31 Dec 2023
Hi Daniel,Thank you so much for taking the time to provide some feedback with your stay. We are very happy to hear you enjoyed your time with us and we look forward to having you back soon

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by this hotel. The hotel receptionist is verry pleasant and welcoming. The room was absolutely beautiful and the hotel is located close to the cbd. I especially loved its proximity to the lake. I would definitely recommend this hotel to my family and friends.
Stayed 2 nights in Nov 2023
Response from Reception Team on 7 Jan 2024
Hi Gladys,Thank you for taking the time to provide us with some feedback and we are happy to hear you enjoyed your time with us.Our team here strives to provide execellent customer service and we are happy to hear you enjoyed your experience with us. We look forward to your next stay with us and please let us know if there is anything we can do to make your next trip even more enjoyable!

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 2 nights in Nov 2023
Response from Reception Team on 7 Jan 2024
Hi Natalie,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay even more enjoyable

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good value for money
Stayed 1 night in Nov 2023
Response from Reception Team on 7 Jan 2024
Hi Michael,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay even more enjoyable

10/10 Excellent

Georgina

Stayed 1 night in Sep 2023
Response from Reception Team on 7 Jan 2024
Hi Georgina,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay just as enjoyable

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night at this property, but I thoroughly enjoyed it. The hotel is directly across the street from the beautiful lake which was a great spot to watch the sun setting. The room was spacious and clean, and we had a car spot directly outside the room. There is a restaurant there which serves breakfast and dinner but we did not try it. The lady working at Reception in the evening when we checked in was really lovely, and was the same lady first thing in the morning when we checked out, so props to that lady! Great hotel!
Response from Reception Team on 7 Jan 2024
Hi Alexandra,We thank you for taking the time to provide us with some feedback and we very delighted to hear you enjoyed your time with us and we look forward to your next trip with us!Very happy to hear our team here provided you with such excellent service as that is what we strive to achieve each and everyday!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , clean , quiet and easy accessy
Stayed 1 night in Nov 2023
Response from Reception Team on 7 Nov 2023
Hi Maria,We thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us! We would love to have you back with us soon.

8/10 Good

ALLAN

Liked: Staff & service, property conditions & facilities
Great Location, great food, great staff: it was just noisy with people going 2 their rooms through the night
Stayed 1 night in Nov 2023

8/10 Good

Marcus

Stayed 1 night in Oct 2023
Response from Reception Team on 7 Jan 2024
Hi Marcus,We are happy to hear you enjoyed your time with us and thank you for providing us with feedback about your stay. Please let us know if there is anything we can do to help make your next stay even more enjoyable

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Reception Team on 7 Nov 2023
Hi Michelle,We thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us! We would love to have you back with us soon.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, central and friendly staff.
Stayed 1 night in Oct 2023
Response from Reception Team on 7 Nov 2023
Hi Danielle,We thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us! We would love to have you back with us soon.

4/10 Poor

Anthea

Business traveller
Reception did not show interest and slow to respond to my presence without greeting me. The room was very old with no room light. Only bedside lights. The kitchen area had no light and no toaster. The aircon has a bearing noise. The door was very hard to secure needing a hard shove.
Stayed 1 night in Oct 2023
Response from Lakeside Team on 25 Oct 2023
Dear Anthea, we would like to apologise for failing to exceed your expectations in some areas of your stay.All our courtyard rooms do have ceiling lights in both rooms, and toasters can be requested on booking or on arrival. We can add this onto your profile for future stays. We are in the process of updating our courtyard rooms which is very exciting. We will be using the feedback you provided to make improvements to ensure we offer exceptional experiences for our guests; your feedback has been passed onto relevant departments for review and actioning. Thank you.

6/10 Okay

Gwenda

Bathroom needs an update, as it is called a family room, perhaps a hip bath with shower, to make it easier access for older guests, also basin is used as sink/basin could be rethought, basin in bathroom & sink for kitchen area, TV placed on wall… too low on sideboard. Plus a mirror in bathroom. Room was clean, we were in the older part of the hotel, not what was pictured on the web site. Clean towels were changed each day.
Stayed 2 nights in Oct 2023
Response from Lakeside Team on 25 Oct 2023
Dear Gwenda, thank you for taking the time to provide feedback from your stay with us recently. We will use the feedback you provided to make improvements to ensure we offer exceptional experiences for our guests.All of our courtyard family rooms do have baths. A room in our Hotel, the Executive King or Apartments may suit you better with walk in showers. Thank you.

2/10 Terrible

Ian

Stayed 1 night in Sep 2023

8/10 Good

Andy and Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good area and accomodation
We chose exec king bed room 2nd floor overlooking lake, can say, very good accomodation, large room, modern bathroom ect, all clean and tidy and very good price. Rooms not serviced on sundays, so if you need any extra’s go to reception and ask. Probably should be serviced on sundays which most other hotels we have stayed at do. Staff were really nice and friendly, easy going and easy to check in. Had the breakfast one morning, $25 for buffet, not a great choice for the cost and no choice if you only want continental, still $25, but that was our choice to do the breakfast thing which can be hit and miss at some places. The accommodation part was great and in a good position for us with the lake over the road to walk around. Have stayed in this area a number of times in the past and also sometimes at this hotel, we would stay here again and would recommend the hotel We were very happy with our accommodation.
Stayed 2 nights in Sep 2023
Response from Lakeside Team on 25 Oct 2023
Dear Andy and Toni, thank you for taking the time to provide feedback of your stay with us earlier this month. We are so glad to you both enjoyed your stay with us. We will be using the feedback you provided to make improvements in our Restaurant to ensure we offer exceptional experiences for our guests. We hope to see you next time you're travelling to Bendigo.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy. Washing facilities onsite. Lake Weeroona just outside the front door. Restaurant great for meals.
Stayed 1 night in Sep 2023
Response from Reception Team on 9 Sept 2023
Hi Kate,Thanks for taking the time to provide us with some feedback we are very happy to hear you enjoyed your stay with us and can't wait to have you back with us again!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Aug 2023
Response from Reception Team on 3 Sept 2023
Hi John,Thanks for taking the time to provide some feedback with us. We are glad you enjoyed your time with us and please let us know if there is anything we can do to make your next stay even more enjoyable!

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception Team on 29 Aug 2023
Hi Janice,Thanks for taking the time to provide us with some feedback about your stay and happy to see you enjoyed your time. Please feel free to let us know about what we can do to make your next stay even better!

8/10 Good

Christine

Travelled with group
Liked: Amenities
Great place to stay but a pity the coffee machine down stairs wasn’t working. Fabulous shower.
Stayed 3 nights in Aug 2023
Response from Reception Team on 29 Aug 2023
Hi Christine,We are happy you enjoyed your stay, We apologise for the inconvenience about the coffee machine not working we were all devastated as well! Happy to announce we are fully operational again for coffees

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good quality cheap motel
Stayed 1 night in Aug 2023
Response from Reception Team on 25 Aug 2023
Hi Gary,Thanks for taking the time to provide us with some feedback! We are happy you enjoyed your stay with us and please let us know if there is anything we can do to make your next stay even better :)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed in the old section of the hotel near the pool which was ok for the price but needs renovating and the split heating/cooling system did not work great at all. It kept turning off, need to upgrade the split system or have electric blankets during winter as it was so cold at night in the room. Apart from the room it's got a lot of parking as it was quiet on the weekend we stayed.
Stayed 3 nights in Aug 2023
Response from Reception Team on 9 Sept 2023
Hi Steven,Thanks for taking the time to provide us with some feedback,We apologise for the problems with the split system we will be looking into this issue, and we will pass on the feedback in regards to the electric blankets

10/10 Excellent

marnee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ground floor rooms that were easily accessible
Stayed 1 night in Aug 2023
Response from Reception Team on 12 Aug 2023
Hi Marnee,Thanks for taking the time to provide feedback to us and we are happy to hear you enjoyed your time with us and look foward to having you back

8/10 Good

Ian

Liked: Cleanliness
Stayed in the back units, unaware that train line was so close, literally over the back fence. Bathroom dated, but very clean.
Stayed 1 night in Jul 2023
Response from Reception Team on 12 Aug 2023
Hi Ian,We are sorry to hear the trains caused some disturbance to you. We do have our recently built rooms in our main building if you were looking for more modern styled rooms.Thank you for taking the time to give us some feed back and we are working on updating our ground floor units

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Quality Hotel Lakeside Bendigo. The staff were friendly on arrival, we had a 3 bedroom apartment that was very comfortable, all 3 room BR's with King size beds and a large balcony with lake view. All rooms were clean and fresh. The Hotel has it's own restaurant in site and is just a short 5 minute drive into town for restaurants, shopping and more.
Stayed 1 night in Jul 2023
Response from Zac on 29 Jul 2023
Hi Sharon,Thank you for taking the time to fill out our survey and we are happy to hear you enjoyed your stay with us and look forward to having you with us again

6/10 Okay

Murphy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not the best
Nice room but bed way too soft. Restaurant was a disaster waitress had no knowledge of the drinks menu, main course arrived while we were still eating our entree and food was basic staff couldn't be bothered to bring our bill to our table we were told to go to the bar
Stayed 2 nights in Jul 2023
Response from Lakeside Team on 29 Jul 2023
Hi Murphy, thank you for taking the time to fill out our survey, we are sorry to hear your experience was not what you hoped. We will pass your feedback onto the staff and we hope to see you next time for a more enjoyable experience.

10/10 Excellent

Grant, Swan Hill

Liked: Cleanliness, staff & service
Good value for money, pretty good area. Room was spacious, clean, great bed. Will stay there again.
Stayed 1 night in Jul 2023
Response from Lakeside hotel Team on 23 Jul 2023
Hi Grant, we are glad you enjoyed your stay with us and hope to see you next time

8/10 Good

BOB

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the motel section and it was good value
Stayed 1 night in Jul 2023
Response from Lakeside Team on 23 Jul 2023
Hi Bob, we are glad you enjoyed your stay with us and hope to see you next time.We do also offer rooms in our main building, please let us know if we can do anything else for you next time with us

8/10 Good

Shane

Business traveller
Liked: Cleanliness, staff & service
Great location with good dining.
Stayed 2 nights in Jul 2023
Response from Lakeside Team on 29 Jul 2023
Hi Shane,Thank you for taking the time to provide us with some feedback. We are glad to hear you enjoyed your time with us and had a good dining experience. We hope to see you again!

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023
Response from Lakeside Team on 29 Jul 2023
Hi Suzanne,Thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean large room and friendly staff
Stayed 1 night in Jul 2023
Response from Lakeside Team on 29 Jul 2023
Hi Alicia,Thank you for taking the time to provide us with some feedback and we are very happy to hear you enjoyed your stay with us.We pride our selves on our customer service and are happy to hear you enjoyed it aswell