Beach views, open selected days

Reviews of Hotel Las Arenas, Affiliated by MeliĆ”

4 out of 5
Hotel Las Arenas, Affiliated by MeliĆ”
Avenida de Antonio Machado,122 7, BenalmƔdena, MƔlaga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 135 reviews" "
Rating 8 - Good. 36 out of 135 reviews" "
Rating 6 - Okay. 10 out of 135 reviews" "
Rating 4 - Poor. 3 out of 135 reviews" "
Rating 2 - Terrible. 1 out of 135 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Superb
Stayed 2 nights in May 2024
Response from Natalia Mas (Sales Manager) on 9 May 2024
Dear Mr. Gallagher,On behalf of the entire team at Las Arenas Affiliated by MeliĆ”, I extend our deepest gratitude to you for choosing to stay with us during your recent visit. Your decision to entrust us with your accommodation needs is truly appreciated.We understand that selecting the right hotel is an important decision, and we are honored that you chose to experience our hospitality. It was a pleasure serving you, and we hope that our facilities and services exceeded your expectations, making your stay comfortable and memorable.We sincerely appreciate the opportunity to accommodate you and look forward to welcoming you back on your future visits. Should you require any assistance or have any special requests, please do not hesitate to contact us. Your feedback is invaluable as we continuously strive to enhance our services and exceed the expectations of our esteemed guests.Warm regards,Natalia Mas

8/10 Good

david

Stayed 10 nights in Apr 2024
Response from Natalia Mas (Sales Manager) on 9 May 2024
Dear Mr. Coburn,On behalf of the entire team at Las Arenas Affiliated by MeliĆ”, I extend our deepest gratitude to you for choosing to stay with us during your recent visit. Your decision to entrust us with your accommodation needs is truly appreciated.We understand that selecting the right hotel is an important decision, and we are honored that you chose to experience our hospitality. It was a pleasure serving you, and we hope that our facilities and services exceeded your expectations, making your stay comfortable and memorable.We sincerely appreciate the opportunity to accommodate you and look forward to welcoming you back on your future visits. Should you require any assistance or have any special requests, please do not hesitate to contact us. Your feedback is invaluable as we continuously strive to enhance our services and exceed the expectations of our esteemed guests.Warm regards,Natalia Mas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Had a great holiday at Las Arenas hotel . Hotel was vey clean and staff were excellent and helpful. Entertainment was very good. Enjoyed everything. The only fault I had was that tea and coffee in the bedroom was not replaced daily even though there was a kettle in the room.
Stayed 7 nights in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really enjoyed our stay. Good breakfast, comfortable rooms and staff were excellent
Stayed 4 nights in Oct 2023
Response from Hotel Las Arenas Affiliated By MeliĆ” on 30 Oct 2023
Dear Mr Patterson,Thank you very much for the time you spent to share your positive and detailed opinion of your recent stay.It is great to hear that you had an enjoyable stay with us.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel will take some beating in Benalmadena. I have no complaints about anything here, it was all great. During our stay there was a happy hour every day from 5.00-6.00, drinks were two for the price of one. Would definitely say here again.
Stayed 7 nights in Oct 2023
Response from Hotel Las Arenas Affiliated By MeliĆ” on 30 Oct 2023
Dear Guest,I would like to thank you for taking part of your time to write and share your review of your experience.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We look forward to welcoming you back soon.Yours sincerely,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the cleanest hotel Iā€™ve stayed in, it was absolutely immaculate. The staff were so friendly and helpful the restaurant food was outstanding, we booked bed and breakfast but ended up eating in the evening to, so much choice, food always hot and the presentation was as good as any 5 star hotel. The sky bar on the roof was great not only to sunbathe during the day but to sit up there in the evening watching the sunset was a delight.
Stayed 4 nights in Oct 2023
Response from Hotel Las Arenas Affiliated By MeliĆ” on 24 Oct 2023
Dear Ms Beaumont,Thank you for having taken some of your valuable time to send us such a positive feedback after your stay.It makes us very happy to read comments like yours!We are happy to know that you thoroughly enjoyed your holidays and we are really grateful for your motivating feedback about our hotel and services.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bare bones amenities. But the place is clean and quiet. The staff is very nice and the ladies at reception are wonderful!!
Stayed 3 nights in Sep 2023
Response from Hotel Las Arenas Affiliated By MeliĆ” on 9 Oct 2023
Dear Ms Ferrer,First of all, we would like to thank you for chosing us for your holidays, as well as for taking a moment to share your experience with other users.We would like to thank you for your kind words towards our staff. Be sure that we will share them with all our team, which we are sure will motivate them to keep on working hard on doing what we do best, making our guests feel welcome and at home.We look forward to welcoming you again.Yours sincerely,

8/10 Good

Ameet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Las Arenas Affiliated By Melia on 2 Oct 2023
Dear Ms Gadhoke,Thank you very much for sharing your feedback with us.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed here for 7 day nice and chilled always a sun bed available at any time of day.food was lovely met some lovely people staff are really friendly.good location definitely stay there again.
Stayed 7 nights in Jul 2023
Response from Hotel Las Arenas Affiliated By Melia on 2 Oct 2023
Dear Guest,Thank you very much for your review!We always strive to deliver the best experience for our guests and I am pleased that you enjoyed every aspect of your stay - from arrival to departure.I will be glad to welcome you back for another seamless experience!Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Comfortable hotel, huge comfy beds. Well located. Skybar nice for sitting out on in the evenings.
Stayed 7 nights in Jul 2023
Response from Hotel Las Arenas Affiliated By Melia on 3 Aug 2023
Dear Guest,Thank you for having taken some of your valuable time to send us such a positive feedback after your stay.It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services.We will be delighted to welcome you back and give our best to make of your stay an amazing experience again.Kind regards,

6/10 Okay

Antonia

Travelled with family and small children
Liked: Cleanliness, staff & service
Location was good, especially when travelling with a baby you can walk everywhere, to the shops, restaurants and most importantly the beach. Very clean and staff absolutely amazing. Rooms are small but clean and comfortable, maybe a little updating is needed in the bathrooms. The pool area was nice but unfortunately the food menu and quality was very poor. We had to go out for lunch. Finally a small but important detail the hotel lifts took forever. All in all an ok place to stay!
Stayed 5 nights in Jul 2023
Response from Hotel Las Arenas Affiliated By Melia on 25 Jul 2023
Dear Guest,Thank you very much for the time you spent to share your opinion of your recent stay.We are happy to know that you thoroughly enjoyed your holidays and we are really grateful for your motivating feedback about our hotel and services.We take good note of your comments for their improvements.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2023
Response from Hotel Las Arenas Affiliated By Melia on 20 Jul 2023
Dear guest,Thank you very much for leaving a score about your stay with us.Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Hotel Las Arenas Affiliated By Melia on 12 Jul 2023
Dear Guest,Thank you very much for the time you spent to share your feedback of your recent stay.Kind regards,Hotel Las Arenas Affiliated By MeliĆ”

8/10 Good

Nicky

Liked: Cleanliness
Stayed 5 nights in Jun 2023
Response from Hotel Las Arenas Affiliated By Melia on 7 Jul 2023
Dear Guest,Thank you very much for sharing your feedback with us.Kind regards,Hotel Las Arenas Affiliated By MeliĆ”

10/10 Excellent

Carl

Stayed 4 nights in Jun 2023
Response from Hotel Las Arenas Affiliated By Melia on 7 Jul 2023
Dear guest,Thank you very much for leaving a score about your stay with us and for giving us the highest score.Kind regards,Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Georgi, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location right across from the beach, wide variety of restaurants and local attractions within walking distance. The staff is awesome. Great food at the buffet .
Stayed 2 nights in Jun 2023
Response from Hotel Las Arenas Affiliated By Melia on 7 Jul 2023
Dear Guest,We appreciate your kind words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us.Kind Regards,Hotel Las Arenas Affiliated By Melia

10/10 Excellent

John

Stayed 7 nights in Mar 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest,Thank you very much for sharing your feedback with us.We hope to see you back in the near future.Warm regards

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay here, and staff cant do enough for you.
Stayed 4 nights in May 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest, Thank you for booking our hotel and for your loyalty.It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. Kind regards

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel so clean at all times , staff pleasant and helpful ,food very good ,
Stayed 14 nights in Apr 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest,Thank you very much for the time you spent to share your positive opinion of your recent stay.We are happy to know that you thoroughly enjoyed your holidays and we are really grateful for your motivating feedback about our hotel and services.Kind regards,

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest,Thank you very much for rating your stay with us with such a high score.Looking forward to welcoming you soon.Kind regards

6/10 Okay

Pierre Yves, Sherbrooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
le confort des matelas est en fonction des catĆ©gories rĆ©servĆ©es. comme il y a un espace d environ 4 a 5 cm entre la porte d entrĆ©e et le plancher, c est bruyant et laisse passer la lumiĆØre des corridors.
Stayed 2 nights in Apr 2023
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2023
Cher Client,Nous aimerions vous remercier pour le temps que vous avez passĆ© Ć  publier votre opinion sur nos services.TrĆØs reconnaissant,

10/10 Excellent

charles

Stayed 2 nights in Apr 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest,Thanks for spending part of your time to share your lovely score about your last experience.Kind regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in an ideal location for exploring the area.
Stayed 4 nights in Apr 2023
Response from Hotel Las Arenas Affiliated By Melia on 15 Jun 2023
Dear Guest,Thank you very much for sharing your feedback with us.Best regards

10/10 Excellent

Mayda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and the breakfast buffet was good
Stayed 2 nights in Mar 2023
Response from Hotel Las Arenas Affiliated By Melia on 7 Apr 2023
Dear Client,Thank you very much for leaving a score about your stay with us and for giving us the highest score.We really hope to have the opportunity to welcome you soon.Kind regards,Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, who helped us book a hire car gave advice on restaurants and always happy to book us taxis which only took a few minutes to arrive. Breakfast was nice plenty of choice again friendly staff always made to feel welcome in every part of the hotel. upon arrival we were early so had the use of the baggage room changed by the pool then took off to the beach. We had a call to say our room was ready and then were upgraded to a beautiful corner top floor over looking the sea which wwas perfect for watching the sunrise.
Stayed 5 nights in Mar 2023
Response from Hotel Las Arenas Affiliated By Melia on 7 Apr 2023
Dear Guest,First of all, we would like to thank you for chosing us for your time in town, as well as for taking a moment to share your experience with other users on Google.It is an absolute honor to hear how wonderful your stay with us was, and that you enjoyed as a real holiday should feel like. Also, we would like to thank you for your kind words towards our staff. Be sure that we will share them with all our team, which we are sure will motivate them to keep on working hard on doing what we do best, making our guests feel welcome and at home.We look forward to welcoming you again soon on your next trip to the city.Best wishes,Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless and spacious
We stayed for 3 nights in March. Our first impression was of a bright, spacious and spotlessly clean foyer. Upstairs was no exception and we really enjoyed our stay. We were in room 625 which had a sideway view of the sea. Huge, comfortable bed, decent size wardrobe with a safe, big bathroom with a large shower. Fridge in room too. Service was good with everyone we interacted with being really helpful and friendly. We were able to pay a bit extra for late checkout which was appreciated too. We only ate breakfast in the hotel but it was a really good selection: continental, cereals, breads, pastries, hot UK breakfast, and lots of fruit. The hotel is right across the road from the sea and about a 20min walk from the marina. Really happy with our choice and would highly recommend.
View from our balcony
Stayed 3 nights in Feb 2023
Response from Hotel Las Arenas Affiliated By Melia on 17 Mar 2023
Dear Guest,Thank you very much for trusting us for your stay in Malaga.It makes us very happy to read comments like yours!Once again, thank you for taking a few minutes to share your stay with us.We are glad to know that you enjoyed your stay and that everything in the hotel exceeded your expectations.Best regards,Hotel Las Arenas Affiliated By Melia.

10/10 Excellent

alejandra

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Fabulous!
This is a beautiful hotel in a very convenient location. A short ā‚¬6 taxi ride from Benalmadena railway station. The standard of cleanliness in the hotel is superb. There is entertainment from 9pm every evening. The food is excellent quality with a very good variety of choices. The rooms are very clean and comfortable. Very comfortable beds and pillows. All the staff are amazing, always smiling and helpful. The dining room staff work incredibly hard to make mealtimes a really pleasant experience. We will definitely be returning for another holiday.
Stayed 4 nights in Oct 2022
Response from Hotel Las Arenas Affiliated By Melia on 24 Oct 2022
Dear Guest, Thank you very much for the time you spent to share your positive and detailed opinion of your stay..We are happy to know that you thoroughly enjoyed your holidays and we are really grateful for your motivating feedback about our hotel and services, especially your kind comments regarding the food offer, the staff and the facilities.We will all be sincerely happy to welcome you again in 2023.Kind regards,Hotel Las Arenas Affiliated By Melia

8/10 Good

Ivy

Liked: Staff & service
Spotlessly clean. Only disappointment was there was no kettle, tea or coffee making facility. A carton of water as a substitute.
Stayed 1 night in Oct 2022

10/10 Excellent

Alexander P

Travelled with family
My brother had a nasty fall while staying at the hotel,thank you to some other guests and hotel staff they took care of him until emergency service arrived,unfortunately i did not get there names,if they read this review i would like to thank them for there outstanding comfort.
Stayed 7 nights in Sep 2022

10/10 Excellent

Elisabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Safe and 24/7 service,
Stayed 1 night in Aug 2022
Response from Hotel Las Arenas Affiliated By Melia on 5 Sept 2022
Dear Elisabeth,Thank you very much for sharing your feedback with us.Looking forward to welcoming you soon.Warm regards,Hotel Las Arenas Affiliated By Melia

6/10 Okay

Gary

Travelled with family
A bit unfriendly, nice enough room but overall not set up for family
Stayed 5 nights in Mar 2022
Response from Hotel Las Arenas Affiliated By Melia on 15 Aug 2022
Dear Gary, Thank you very much for sharing your feedback with us. We hope to see you back in the near future. Warm regards, Hotel Las Arenas Affiliated By Melia

8/10 Good

Dylan

Stayed 5 nights in Jun 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Dylan, Thank you so much for your positive rating for your recent visit to our hotel. It would be a great pleasure to welcome you again in a future holiday. Kind Regards, Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Room was clean and had a gorgeous balcony overlooking both the pool and the ocean. Breakfast was excellent. Staff were great. Rooftop bar is a must. Entertainment in the lobby bar is fun.
Stayed 3 nights in Jun 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Jay, Thank you very much for choosing Las Arenas for your stay in Malaga. We are very happy that you enjoyed your stay and that the breakfast,entertainment and the SkyBar met your expectations. We are looking forward to welcoming you back soon!! Warm regards, Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Mrs Lisa

Stayed 7 nights in May 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Lisa, Thank you so much for taking the time to leave an excellent rating. We really appreciate it and and look forward to welcome you back soon. Warm regards, Hotel Las Arenas Affiliated By Melia

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bedroom was inadequate too small wardrobe door hanging off mirror in bedroom in a obscure place not near the dressing unit difficult to apply make up and do hair no fridge no tea making facilities disappointed with the bedroom for a four star hotel
Stayed 4 nights in May 2022

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Excellent staff
Stayed 1 night in May 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Leanne, Thank you for your kind comments. We will pass on your kind words to all the staff. Look forward to welcome you back in the near future. Kind regards, Hotel Las Arenas Affiliated By Melia

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Stayed 10 nights in Apr 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Catherine, Thank you for your visit to our hotel and for your feedback. We hope you will visit us again soon. Kind regards, Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly decorated and clean rooms we had a sea view which was great the only negative I can give is the road is very busy so if you get a sea view room expect road noise. I would stay again though.
Stayed 3 nights in Apr 2022
Response from Hotel Las Arenas Affiliated By Melia. on 18 Jul 2022
Dear Nick, Thank you for giving us 10/10 point to rate your experience in Las Arenas. We are very happy because that's telling us that you have enjoyed your visit. Hopefully we will see you back soon. Warm regards, Hotel Las Arenas Affiliated By Melia.

8/10 Good

Lisa

Stayed 6 nights in Mar 2022
Response from Hotel Las Arenas Affiliated By Melia on 18 Jul 2022
Dear Lisa, Thanks for staying with us. We appreciate your feedback! Best regards, Hotel Las Arenas Affiliated By Melia

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
A lovely hotel, service, cleanliness, facilities, friendliness, breakfast and location fantastic. Could not have chosen a better hotel.
Stayed 7 nights in Oct 2021

8/10 Good

Stuart J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in excellent position.
This is a lovely hotel in an excellent position. First impressions are excellent- rooms are clean & modern. The pool area is well maintained- only downside is that in October when we were there, the pool is mostly in shade & therefore quite chilly! We were room only, & were disappointed that there was no access to a cup of tea or coffee in the mornings, the bars didnā€™t open until 11am. But all in all we had no complaints & the female receptionist Belen, was so helpful when completing & printing the PLF for home travel. The Sky bar is very pleasant & attractive. The evening entertainment was very good too
Stayed 4 nights in Oct 2021

10/10 Excellent

Marek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Hotel Symbol Las Arenas on 6 Oct 2021
Dear Marek, Thank you so much for taking the time to leave an excellent rating. We really appreciate it and and look forward to welcome you back in the near future. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
Couldn't have been better. Lovely clean and well maintained hotel. All the staff were very friendly and helpful and delivered a very high standard of efficiency. The facilities were great especially the rooftop Sky bar and also the pool .
Stayed 5 nights in Sep 2021
Response from Hotel Symbol Las Arenas on 6 Oct 2021
Dear client, Thank you for taking the time to post a review of our property. We are thrilled to know that you thoroughly enjoyed your stay with us and It's a great satisfaction to know that our facilities and services met your expectations. We look forward to seeing you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great hotel on the seafront in Benalmadena. The place was spotlessly clean and staff were very friendly and helpful. The Sky Bar on the top of the hotel was a real highlight for us. The beds are on the form side, which may not suit everyone.
Stayed 5 nights in Sep 2021
Response from Hotel Symbol Las Arenas on 6 Oct 2021
Dear David, Thank you for your great review. At Las Arenas, we work hard to offer high-quality service to every guest. The entire team is incredibly grateful for your kind review. We look forward to welcoming you back soon. Kind regards

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good stay after a disappointing start
Had initially booked for 2 people in a superior front facing sea view room. However, due to change of plans, emailed in advance to add a 3rd person (son) to the room. Hotel corresponded well via email confirming a 3rd bed would be added, and the additional cost. Arrived at hotel at 23:30 and after 4 visits to reception, eventually the 3rd bed was added at 3:30am - and with a terrible attitude. No apology, and disappointed they expected us and our 6ft tall 14 year old son to share 2 single beds until reception could resolve the next day. With the great comms before arriving I did not expect the issue - everyone makes mistakes, but itā€™s how you deal with them that determines good service. Hopefully this wonā€™t happen to anyone else. Once this was resolved, our stay was good. Hotel spotlessly clean, great pool area, views from sea view balconies are amazing and good breakfast. Personally I donā€™t feel the rooms are suitable for families as the shower and sink are open to the sleeping area, with no privacy. Not the best with a teenage boy! Would recommend for a couple / individual. Great location, facing the beach and with bars, shops and restaurants a stoneā€™s throw away.
Stayed 4 nights in Sep 2021
Response from Hotel Symbol Las Arenas on 24 Sept 2021
Dear Lorraine, Thank you for taking the time to share your review with us. We are saddened to hear your comments about the inconveniences you encountered during the check in. We are ussually known for our attentive and friendly staff. We are truly sorry for any dissatisfaction you experienced, and therefore like to apologize. Thank you for your positive feedback regarding the hotel location and facilities. We hope you will be giving us another chance and returning to our hotel in the future. Kind Regards

10/10 Excellent

Maria

Stayed 6 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in every department, nicely placed for all ameaneties
Stayed 6 nights in Feb 2020
Response from Hotel Las Arenas on 20 Feb 2020
Dear guest, We are pleased that all the facilities we have to offer were to your liking. We hope to welcoming you back to Las Arenas**** in BenalmƔdena Costa in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and accommodation. Maybe update your towels.
Stayed 7 nights in Feb 2020