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Reviews of Mercure Belo Horizonte Lourdes Hotel

3.5 out of 5
Mercure Belo Horizonte Lourdes Hotel
Avenida do Contorno, 7315 - Lourdes, Belo Horizonte, MG

Reviews

8.4

Very good

Rating 10 - Excellent. 432 out of 958 reviews" "
Rating 8 - Good. 356 out of 958 reviews" "
Rating 6 - Okay. 101 out of 958 reviews" "
Rating 4 - Poor. 42 out of 958 reviews" "
Rating 2 - Terrible. 27 out of 958 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fred, Klamath Falls

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was like 30 minutes to get to the counter. Bed was the worst out of 7 hotels I stayed at. They also didn’t have my reservation through Expedia and tried to bill me again.
Stayed 3 nights in Apr 2024

8/10 Good

Camila

Stayed 1 night in Mar 2024

8/10 Good

carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
only the food .i don’t like no tasty and very simple.
Stayed 5 nights in Jan 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great breakfast!! Bed and shower is amazing!! Loved it.
Stayed 2 nights in Nov 2023

2/10 Terrible

Struan

Disliked: Cleanliness, staff & service, property conditions & facilities
This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the Expedia app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gemy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

2/10 Terrible

Eduardo

Business traveller, Travelled with partner
Disliked: Cleanliness
Hotel restaurant does not serve the hotel guests for dine in, they make you order your food only through room service, which has a very limited and EXPENSIVE menu options. Poor. Will not stay there again, there are better options nearby
Stayed 3 nights in Mar 2023

10/10 Excellent

Luiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

10/10 Excellent

Luiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

10/10 Excellent

Luiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

2/10 Terrible

dariela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The air conditioning of out room didnt work, só it was hot. we payed pet fee and they didnt gave us the dogs kit. I want a refund for this terrible stay.
Stayed 1 night in Mar 2023

8/10 Good

Mirys

Stayed 6 nights in Oct 2022

8/10 Good

Dudley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel. My only complaint is that the bottled water wasn't free for the guests. I've been in less nicer hotels and they had complimentary bottled water. Still, I would go there again.
Stayed 5 nights in Sep 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr Dudley,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

2/10 Terrible

William

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Staff is rude and the hotel is always packed
The front desk staff is very rude and not helpful at all. They actually tried to charge us for breakfast in a day we were not in Belo Horizonte. I had to show our boarding passes to prove that it was their mistake. The hotel is always packed because they have the largest convention center in the city. Elevators take forever and often come packed. The location is not the most desirable and you can hear the traffic from the 14th floor because the hotel is old and not equipped with soundproof windows. We will not be back.
Stayed 9 nights in Aug 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr William,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

6/10 Okay

Ana Paula

Stayed 2 nights in Aug 2022
Response from Guilherme Sanson on 28 Nov 2022
Prezada Senhora Ana,Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas.No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certa de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências.Agradecemos novamente por nos informar sobre sua experiência.Sinceramente,Guilherme SansonGerente Geral

8/10 Good

graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel, especially for Brazil, where the hotels are several notches below almost everywhere else in my experience. My only complaint with it is that the coffee they serve at breakfast is unbelievably bad - all of it. There are 3 options - The machine that makes cappuccino and the like (very very bad - it's all pre-sweetened and WAY too hot); Brew coffee - undrinkable brown water; and a nespresso type machine - the best of the 3 but seriously mediocre for a hotel of this caliber. This is fairly endemic in most Brazilian hotels...
Stayed 1 night in Aug 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

6/10 Okay

Edmilson

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They information about the rooms was inaccurate. I blocked a better room that I get.
Stayed 1 night in Jun 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr Edmilson,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

10/10 Excellent

manoel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located , staff very friendly.
Stayed 2 nights in Jun 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr Manoel,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, they a have a nice restaurant and it is conveniently close to the places I wanted to go.
Stayed 1 night in May 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mrs Maria,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Belo Horizonte
The Mercure is a great place to stay in Belo Horizonte - very clean, comfortable and modern. The staff was very friendly. The breakfast buffet was very good. There is a Japanese restaurant on the lobby level which was also good for dinner.
Stayed 4 nights in May 2022

10/10 Excellent

Vladimir

Stayed 4 nights in May 2022
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. VladmirAgradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

10/10 Excellent

Rene

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. Rene,Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Justo
Justo, os quartos sao um pouco antigos(cama ja estava velha porem com colchao novo). Staff atencioso e café da manha bom.
Stayed 4 nights in Jan 2022
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. AlexandreAgradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

10/10 Excellent

Obed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. Service was quick and front-desk personnel was very courteous and professional. Additionally, the hotel is very clean. On the downside, the wifi is very weak and the pool is rather small for a hotel this size. Still, I believe a five-star rating is in order.
Stayed 5 nights in Jan 2022
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr Obed,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. DavidAgradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

6/10 Okay

Jonathan

Travelled with family
It’s a bit outdated and run down.
Stayed 9 nights in Dec 2021
Response from Guilherme Sanson on 28 Nov 2022
Dear Mr Jonathan,Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guilherme SansonGerente Geral

10/10 Excellent

Yulkis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit to Brazil- final hotel on trip
The Mercure is wonderful. After visiting tow previous hotels during our stay, Mercure was a breath of fresh air. Easy check-in, English speaking personnel, friendly and helpful. The rooms were clean and the beds were comfortable. Nice gym and pool. When we visit Brazil again we will be staying here for sure! Amazing stay and felt very safe!
Stayed 2 nights in Dec 2021

10/10 Excellent

André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great view of Belo Horizonte. Ask a room on higher floors.
Stayed 1 night in Nov 2021

8/10 Good

Lahyre

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business
Good business choice
Stayed 1 night in Nov 2021

8/10 Good

Patrícia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Guilherme Sanson on 12 Dec 2022
Prezada Sra. Patricia,Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel.
Stayed 2 nights in Nov 2021

8/10 Good

Carolina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Quarto com vista da cidade
Vista do quarto foi uma grata surpresa
Stayed 1 night in Nov 2021

10/10 Excellent

Matheus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. Matheus,Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean hotel in a great location
Stayed 3 nights in Oct 2021
Response from Guilherme Sanson on 12 Dec 2022
Prezado Sr. Jesus,Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme SansonGerente Geral

6/10 Okay

Paulo Cesar

Business traveller
Stayed 2 nights in Jul 2021
Response from Nicole Costa on 20 Aug 2021
Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

10/10 Excellent

Claudia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Tumbs up
Friendly staff, comfortable, affordable.
Stayed 4 nights in Oct 2020
Response from Nicole Costa on 3 Nov 2020
Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

10/10 Excellent

Amanda, Charleston SC

Travelled with family
Liked: Cleanliness, staff & service, amenities
All of the staff was very helpful. The hotel was very nice and clean.
Stayed 4 nights in Mar 2020
Response from qualidade on 25 Mar 2020
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Qualidade on 15 Oct 2019
Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

8/10 Good

Junio

Liked: Staff & service, room comfort
Great location, bedroom, shower/water pressure, restaurant options... ok-ish wi-fi, hotel is in the middle of a renovations that is a little inconvenient.
Stayed 2 nights in Aug 2019
Response from Qualidade on 10 Sept 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

8/10 Good

Junio

Liked: Staff & service, room comfort
In the process of a big internal renovation. It does add some inconveniences to check-in and move around. Good food options at the breakfast/restaurant/room service.
Stayed 1 night in Sep 2019
Response from Qualidade on 10 Sept 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

4/10 Poor

Ronaldo, Miami, FL

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property was centrally located but not necessarily a walkable area since I was there for fun and not business. The lobby was under construction and had I known it or been notified about it at the time of the reservation, I would have never there to start with. The hotel needs to be upgraded a little.
Stayed 3 nights in Aug 2019
Response from Qualidade on 10 Sept 2019
Thank you for your return regarding your accommodation at Mercure BH Lourdes. Confirmations for reservations include information on the hotel renovation. We are available! Sincerely, Nicole Costa Quality Coordinator

6/10 Okay

Doug

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice, but carpets in hallways were stained and facilities seemed old. They are starting a renovation, so perhaps that will be remedied soon.
Stayed 1 night in Aug 2019
Response from Qualidade on 10 Sept 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Qualidade on 10 Sept 2019
Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Qualidade on 10 May 2019
Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

10/10 Excellent

Gabriela, Brampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and the property is in great condition. The room was big and had a large washroom. The pool was disappointing, tiny and inside the gym in an awkward location. The bed was very comfortable.
Stayed 1 night in Mar 2019
Response from Qualidade on 10 Apr 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

8/10 Good

Keeley

Liked: Cleanliness, staff & service, room comfort
Friendly staff, hotel is a bit dated but fine!
This is a nice hotel but could do with some modernisation, especially in the bathrooms. Apart from that I had a nice stay here, I had one issue where there was a drainage smell in my room but they changed it for me immediately with no problems.
Stayed 2 nights in Mar 2019
Response from Qualidade on 10 Apr 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

8/10 Good

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice business atmosphere
Stayed 1 night in Mar 2019
Response from Qualidade on 25 Mar 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unmemorable and uninspiring
The Mercure Belo Horizonte is located next to 2 great neighborhoods of Lourdes and Savassi. The hotel itself was fine, but completely unmemorable. I found the breakfast basic and uninspiring. In particular the scrambled eggs and croissants, which tasted cheap and nasty. Whilst I appreciated a complimentary bottle of water in my room, I thought that just 1x 250ml bottle was a little stingy! Every other hotel I've visited gives at least 2. And there always seemed to be a queue at front desk. This is understandable for busy hotels, but it was a shame that staff weren't more enthusiastic, guest focused and efficient to balance this. They seemed to waste time taking to each other, rather than guests.
Stayed 3 nights in Jan 2019
Response from Qualidade on 7 Feb 2019
We appreciate your comments regarding your stay with us. We will share your impressions with our operational teams and analyze each item in order to promote the necessary improvements. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Regards, Nicole Costa Quality Coordinator

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from RODRIGO MANGEROTTI on 2 Jan 2019
Prezado Cliente, agradecemos pela avaliação ao Mercure BH Lourdes. Receba nossos melhores cumprimentos, feliz 2019! Rodrigo Mangerotti Gerente Geral