Property grounds

Reviews of Hacienda Tropical Guest House

2.5 out of 5
Hacienda Tropical Guest House
1 St. Paul Street, Cor. San Martin Ave, Cayo District, Belmopan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff, i forgot his name, was a wonderful host. The place itself smelled like mold, it was tiny and definitely not worth the price point. I would avoid it if it is possible
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Thank you for staying with us. Your comments will be shared with our staff.

10/10 Excellent

Micah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in Nov 2023
Response from Chriss on 5 Dec 2023
Thank you. We appreciate your staying with us, and the time taken to provide a review. Take care till next time.

10/10 Excellent

Mckinley

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it so much that I stayed another night. Best thing is the price and location and the staff: Marta and chris were excellent. I'll stay there again when I return.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you.

8/10 Good

Nyasha

Liked: Cleanliness, staff & service, property conditions & facilities
Good, simple, affordable accommodations managed by caring caretakers.
Stayed 1 night in Sep 2023
Response from Marta on 12 Oct 2023
Your review is much appreciated. Thank you for choosing to stay at Hacienda Tropical Guest House. Warm Regards.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing Chris was very helpful showing us around. Would definitely recommend.
Response from Marta on 7 Oct 2023
Much obliged, Thank you for your review...will certainly be shared with Cris. Best regards.

8/10 Good

Lex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff: Chris is an open person, with whom it is nice to have a good conversation. The original room had no aironditioning although I had selected that option on Expedia. I had to pay a small fee to be upgraded to a room with AC. Apparently the expedia-selection options cannot distinguish rooms with or withour AC, I was told. Room was nice and clean, good and stable Wifi!
Stayed 3 nights in Sep 2023
Response from Marta on 7 Oct 2023
Thank you for your review and for choosing to stay with us Lex. We will try to rectify the information to avoid any other unclear information. Best regards.

10/10 Excellent

John, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I liked this place. I never felt unsafe in this area. Bus stops just outside front gate. Lots of good inexpensive prepared foods available. The hosts were very friendly,helpful and they respected my privacy. Nice and quiet at night...
Stayed 1 night in Sep 2023
Response from Marta on 16 Sept 2023
Your choosing to stay with us is much appreciated John and we look forward to seeing you again in the future. May you have a great time during the rest of your stay in Belize. Warm regards, Marta

8/10 Good

John, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marta on 15 Sept 2023
Thank you for choosing th stay with us!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 4 nights from check in to check out my experience was very good. The area is safe and walkable.
Stayed 3 nights in Jul 2023
Response from Cris on 6 Aug 2023
Thank you for staying with us and for your review. Indeed, due to our central LOCATION in the City and in Belize, accessibility is one of the nice things of staying with us. Also the neighborhood is secure and friendly, and walking to various offices and or businesses is easy. We look forward to welcoming you back!

10/10 Excellent

Delsie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, great location and great check in
Stayed 1 night in May 2023
Response from Marta on 6 May 2023
Thank you for choosing to stay with us and for your review. We wish you a restful night.

10/10 Excellent

Michael

Stayed 1 night in Apr 2023
Response from Customer Service on 7 Jun 2023
Thank you for your kind review and for choosing to stay with us. We hope you come again soon!

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018
Response from Marta on 17 Jan 2019
Excellent that you take the time to provide a review. We are pleased that you stayed with us and hope you will do so again. Belmopan has a few restaurants but they are spread out, in various areas around the Ring Road...ask us and we are happy to point out the choices with your preferred type of food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Jow and Marta treated me to a wonderful evening of conversation with them and other guests. A superb evening. Will visit there next time I'm in Belmopan.
Stayed 1 night in Dec 2018
Response from Marta on 19 Dec 2018
We are most pleased that you enjoyed the evening, conversation and your stay. It was a pleasure chatting with and learning from you and your world of experience. We certainly hope you visit again.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Hacienda Customer Service on 7 Dec 2018
Your choice of Hacienda Tropical Guest House and your kind review are very much appreciated. We sincerely hope we have the opportunity to serve you again. Safe journey!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, staff very friendly and helpful. Room was clean and AC worked great. Bed and breakfast feeling, better than the commercialised setting at a chain motel. Safe and secure and centrally located.
Stayed 3 nights in Sep 2018
Response from Manager on 26 Sept 2018
Your time in doing a review is vastly appreciated. Yes, we do try to make our visitors' stay comfortable ... traveling to foreign lands is often stressful. Guests also appreciate being able to have a nice coffee or tea in our communal kitchen, instead of going hunting early in the morning. Thank you.

8/10 Good

Verified traveller

Ms. Marta was a friendly host who went out of her way to make sure I would be comfortable and happy with my stay in Belmopan. I would return if I'm back in the city!
Stayed 7 nights in Aug 2018
Response from Manager on 4 Sept 2018
We really appreciate your patronage, time and review. This helps for other travelers to know we are the guesthouse of choice in Belmopan (smile). We are very near public transport and shops for the various shopping needs, which is often found very convenient. Thank you.

10/10 Excellent

jakeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly as advertised. It was clean and tje staff was very hospitable and kind, they treated us like old friends and made us feel welcomed. If you're satying in Belmopan this is the hotel for you.
Stayed 1 night in Jul 2018
Response from Marta on 18 Jul 2018
Truly, we appreciate your time, review, and choice of us. We do strive to keep up our standards for our guests' comfort. If you are happy so are we, and more motivated. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Marta was an amazing host. The place is quaint, clean, friendly, in a nice location and at a very reasonable cost. All stars!
Stayed 2 nights in May 2018
Response from Marta on 29 May 2018
Thank you for choosing to stay with us and for your kind review. You motivate us to keep up and improve on our standards and facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place! Clean, cool, simple and within walking distance from stores and restaurants.
Stayed 2 nights in Mar 2018
Response from Marta on 14 Mar 2018
Thank you for the time taken to provide a review. We keep working at maintaining high standards, so we appreciate your having chosen to stay with us and your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and simple
Clean and simple place to stay in the city close to dining options
Response from Our World Welcomes Your World on 28 May 2018
Yes, we are centrally located, also with bakery, laundromat, and fruit and vegetable market nearby. We are appreciative of your review. Thank you for staying with us.

8/10 Good

MariLynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good. Only one problem that was reported to Marta, the owner. Marta wants people to report any potential problem to her so she can get it fixed right away. Way to go Marta! Enjoyed our stay!
Response from General Manager on 1 Mar 2017
Thank you MariLynne for your review, which I just now saw. I really appreciate the time you have taken to do a review. I hope to see you soon again. Best of luck with your projects.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are complete and confortable, bathroom is big and have a kind environment
Stayed 1 night in Jan 2024
Response from Marta on 4 Feb 2024
Your choice of our place and your review are most appreciated. Although we are a small guesthouse we do try to anticipate the comforts of our guests. Thank you.

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is very well equipped, there's a nice shared kitchen with all the utensils needed and some basic food, in the room you have some dishes, coffe maker, water and a small electric oven, and the bathroom was big and clean. The best thing about the apartment are the hosts, they were really nice to us, explaining everything and helping us with all we needed. Thank you very much.
Stayed 1 night in Nov 2023
Response from Marta on 8 Nov 2023
A lovely overview. We appreciate your staying with us. Do enjoy your stay in Belize. Thank you.

8/10 Good

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien
Stayed 2 nights in Aug 2023
Response from Cris on 10 Aug 2023
Gracias. Agradecemos la visita por su grupo, y su comentario. Gracias

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Super accueil, plein d'informations sur les commerces alentours, juste à côté il y a un supermarché, un restaurant très recommandé, au bout de la rue il y a un ATM et une boulangerie pour le petit déjeuner. Que demander de plus ? La chambre est parfaite.
Stayed 1 night in Apr 2023
Response from Marta on 24 Apr 2023
Merci beaucoup! Il y a aussi un marche de fruits et legumes a proximite. Bon voyage!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto todooo y Marta super atenta!!! Mil gracias Pura vida!!! 🇧🇿🇨🇷
Stayed 1 night in Jul 2019

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Unterkunft, leider etwas weit vom Busbahnhof aber für uns wars auch mit Gepäck zu Fuß machbar. Marta hat uns ein paar tolle Tips gegeben was wir auch ohne Mietwagen unternehmen können. Vielen Dank dafür! Sonst alles sauber, Trinkwasser zum auffüllen, keine Beschwerden :-)
Stayed 2 nights in Feb 2019
Response from Customer Service on 6 Mar 2019
We thank you for your review and your choice of our guesthouse. Conveniently, near our location are the vegetable market, bakery, supermarket etc. Also the city bus and taxis pass almost in front of the guesthouse, making travel within the city a bit easier if a guest does not mind public transport.

4/10 Poor

Jean Michel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Vous avez dit "Hacienda" ?
La maison n'a rien d'une "Hacienda" mais plutôt d'un motel de banlieue américaine avec des portes grillagées et le "School bus" en ruine dans le jardin. Propriétaire conviviale mais l'établissement est trop cher.
Stayed 1 night in Feb 2019
Response from Marta on 15 Feb 2019
Merci beaucoup pour choisir notre etablissement. Hacienda Tropical Guest House cest le nom du guesthouse. Bon voyage. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux et personnalisé
Hôte très attentionnée! Prend le temps de nous faire des recommandations de visites et de restaurants
Stayed 2 nights in Mar 2018
Response from Marta on 19 Mar 2018
Merci beaucoup. We are grateful for the time you have taken to provide a review, and for your very kind words. We hope you loved Belize and will return. A bien tot.