2/10 Terrible
danielle
Travelled with family
3 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled up to a scene out of the hotel in breaking bad. Unsavory looking people staring at us as we pulled up.. The check in desk was behind plexiglass like the check cashing place by my old house in the projects.
The rooms were dirty, the rugs were filthy, the blankets,sheets, and pillows all had stains on them.
The door to the bathrooms had a hole kicked in it...like, what? The air conditioner didn't work, oh, and the comforter was somehow rough like sandpaper and sticky. We walked right out, went to a clean hotel, we all took our outfits off, tossed them in the laundry and showered because, i may not have seen any but if any hotel has bed bugs, its this nasty hole in the wall.
I told the front staff about my issues and they asked if i wanted another room. I asked "woukd it be the same as the one i was just in?" And i was immediately told yes.
Seeing we didn't stay there for a whole 60 seconds, i asked if i could get a refund and was told "the manager isn't here, we will contact you when he is." They never called, i left a message, no response. The pictures i attatched should tell a pretty clear story as well.
danielle
Stayed 1 night in Jun 2024