Exterior
Check availability

Reviews of Mama Shelter Belgrade

4.5 out of 5
Mama Shelter Belgrade
Kneza Mihaila 54A, Belgrade

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 361 reviews" "
Rating 8 - Good. 86 out of 361 reviews" "
Rating 6 - Okay. 18 out of 361 reviews" "
Rating 4 - Poor. 4 out of 361 reviews" "
Rating 2 - Terrible. 8 out of 361 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walkability
Stayed 1 night in May 2024

10/10 Excellent

anat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Valeria, san marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! I'll definitely come back. Best location, great breakfast, nice comfy bed and the staff is trully professional. There is everything you need in one building. Also, I enjoyed walking around the Kalemegdan area. Definitely, it was a great choice for me!
Stayed 9 nights in Mar 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice rooms with nice towels, sheets and pillows. Very good breakfast
Stayed 4 nights in Jan 2024

10/10 Excellent

Eszter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 1 night in Dec 2023

10/10 Excellent

mihailo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel. The location is great. The dining options as well as the breakfast buffet are excellent. The hotel is situated on top of a very modern shopping center with high end stores. It also includes a grocery store, pharmacy, and a Starbucks. Mama Shelter has a very hip and sexy vibe in its interior design and excellent soundtrack that plays throughout the common areas. The stylish rooms are perfectly clean and comfortable with showers that are like a spa experience. Lastly, the staff was beyond fantastic!! They were very friendly, helpful, and professional; especially Jovanka and Radica at the front desk. This was my third time at Mama Shelter. I honestly can’t think of any reasonable criticism. I very much look forward to my next stay at this hotel.
Stayed 7 nights in Nov 2023
Response from Mama Shelter Belgrade on 12 Dec 2023
Dear Mihailo, thank you for being Mama’s guest. We are glad you had enjoyed Mama’s amazing atmosphere, location and unique design, nice room and delicious breakfast. We are also thrilled to hear that our staff has made your stay as perfect as possible. Mama’s great concept is based on young and perspective people who are eager learn. They are always doing their best to ensure that every guest’s need is satisfied. Jovanka and Ranica are sending you regards. We are looking forward your next stay with us. Mama You

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurants and bars that were walkable
Stayed 4 nights in Sep 2023
Response from Mama Shelter Belgrade on 9 Oct 2023
Dear Mary thank you for choosing Mama! We are glad to hear that your stay with Mama was satisfying. Looking forward your next visit. Mama You

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very welcoming front desk staff and delicious breakfast. They made sure to accommodate my requests on a short notice. Thank you!
Stayed 3 nights in Sep 2023
Response from Mama Shelter Belgrade on 9 Oct 2023
Dear Anastasiia, thank you for being Mama’s guest! We are more than glad to hear that everything went perfect during your stay with Mama. Thank you for mentioning Mama’s amazing staff, they are her pride and joy Looking forward to having you with us again soon. Mama You

8/10 Good

Ms Nastasja

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Mama Shelter Belgrade on 26 Sept 2023
Draga Nastasja, hvala na ovako lepoj oceni. Mama se nada da će Vas ugostiti ponovo. Mama You

8/10 Good

Amreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama shelter is a great and centrally located place to stay. Great amenities including breakfast and gym. The rooftop bar was a vibe as well. Highly recommend!
Stayed 1 night in Aug 2023
Response from Mama Shelter Belgrade on 1 Sept 2023
Dear Amreen, thank you for being Mama’s guest. We are more than glad you enjoyed everything Mama has to offer and more. Hopefully we’ll have a chance to accommodate you again soon. Mama You

8/10 Good

Arianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely atmosphere. Room is missing a better closet as well as a better selection of bathroom supplies & toiletries. Other than that, had a great stay. Hotel staff is very friendly and helpful.
Stayed 3 nights in Aug 2023
Response from Mama Shelter Belgrade on 28 Aug 2023
Dear Arianne, thank you for being Mama’s guest. Mama is glad to hear that everything well during your stay. We are glad that our staff made your stay memorable. Looking forward to accommodating you again. Mama You

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mama Shelter Belgrade
Lovely hotel. Really friendly staff. Great bar and food. Room, clean comfy and quiet. My only small complaint would be that the bathroom towels supplied are a quite scratchy. Maybe they need updating or renewing. Other than that, all good!
Stayed 4 nights in Aug 2023
Response from Mama Shelter Belgrade on 28 Aug 2023
Dear Mark,thank you for being our guest. Mama is glad to hear that your stay was up to your standards. We are always prospering to be better Looking forward to your next visit. Mama You.

10/10 Excellent

Jelena

Stayed 3 nights in Aug 2023
Response from Mama Shelter Belgrade on 28 Aug 2023
Dear Jelena thank you for staying at Mama. We love to hear that your stay was satisfying. Looking forward your next visit. Mama You

8/10 Good

Azra

Stayed 1 night in Aug 2023
Response from Mama Shelter Belgrade on 28 Aug 2023
Dear Azra thank you for staying at Mama. We love to hear that your stay was satisfying. Looking forward your next visit. Mama You

8/10 Good

Melanie T

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel inside a mall
The hotel was situated inside a mall which was just great as it was close to dining and shopping options. The rooms were comfortable but the daily cleaning was not topnotch especially in the bathroom and I noticed that they were quite frugal with bathroom amenities. Other than that, I would recommend this hotel in Belgrade.
Stayed 4 nights in Apr 2023
Response from Mama Shelter Belgrade on 25 May 2023
Dear Melanie, thank you for being Mama’s guest. We are glad you enjoyed our unique location. We will pass your remarks to the housekeeping team, and hopefully, you’ll find your next stay more satisfying. Mama You!

10/10 Excellent

Mirza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama Shelter Belgrade is a place you simply can't go wrong with. Prime location in the heart of the city, amazing staff, great rooms and everything you could wich for while staying in Belgrade. Simply perfect!
Stayed 1 night in May 2023
Response from Mama Shelter Belgrade on 25 May 2023
Dear Mirza, thank you for choosing Mama for your stay in Belgrade! We are more than happy to hear that your stay with us was perfect. Thank you for mentioning Mama’s amazing stuff, they are what makes Mama what she is We are looking forward to your next faboulous stay with us. Mama You!

10/10 Excellent

Andor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Andor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service
The hotel is located at the top floors of the shopping center. It has ambitions of a design hotel, but in general it is quite basic, the rooms excess is through a little maze with stairs and elevators. The promised 14 euro food/beverage perks were replaced by few citruses and cookies. No food was available at 10.45 pm when I checked in. Location is very central.
Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location can't be beat
Terrific location providing easy access to all that Belgrade has to offer. The room was extremely comfortable, and having a terrace overlooking the park was an added perk given the beautiful weather. Highly recommend for a great location, convenient access to restaurant and bar in the lobby, and a well equipped room.
Stayed 4 nights in Mar 2023
Response from Mama Shelter Belgrade on 1 Apr 2023
Dear Nicholas, you made Mama’s day with your wonderful and detailed review :)Mama is so happy that she had opportunity to welcome you and also Mama is so proud that you recognized how amazing she is :)We are all looking forward to your next visit! Thank you and Mama Belgrade team You!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and trendy hotel in the middle of everywhere you want to be! The service was nice, the wifi was amazing and fast.
Stayed 3 nights in Aug 2022

10/10 Excellent

Yuri

Stayed 3 nights in Aug 2022

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, modern room; great staff; tasty breakfast; and convenient location. Highly recommend!
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and comfortable stay
I was here for the second time for my Birthday now this time and I love staying at this hotel. Thank you for everything. The feedback I have is: please inform customers there is another elevator if they are queuing to the three busy elevators and please have a look at the air condition it was not really optimal, more people in the reception and keep it up with all the nice art and decorate the rooms more with that, that's why I keep on coming to you guys.
Stayed 3 nights in Jun 2022

8/10 Good

James

Stayed 1 night in Jun 2022

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Jeff

Stayed 1 night in May 2022

10/10 Excellent

Bradley Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Miroslav, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Christoph Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location, the services and especially the staff at this hotel is amazing. Highly recommend when in BG.
Stayed 2 nights in Nov 2021

8/10 Good

Mirza

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
location is super, the check-in female staff was very nice and friendly, also another male staff who speaks perfect english with very clear american accent was very very friendly and helpful ( apology i forget names)! the staff in the resturant 80% were great and nice, 20% were hesitant to provide service and were ignorant ( my husband requested for coffee and salt but the male waiter never came back with anything and he said to my husband you can pick your coffee from the bar yourself without waiting for me!). room carpet needs deep cleaning there are lots of spots! bathroom sink needs cleaning as well it wasn't really cleaned well. which i hated most was the sharable lifts with the shopping mall visitiors! it was very uncomfortable and very disgusting for our luggage to be taken through such lifts with all different types of people there specially with Covid 19 at the corner! parking is a bit expensive compared to the cost of living in general in Serbia! but i have noticed this around serbia no free parkings most you have to pay for it!
Stayed 3 nights in Oct 2021

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Mama Shelter Belgrade exceeded our expectations! It’s a fantastic location in Belgrade - walking distance to many tourist sites. The rooms are large and comfortable. If we came back to Belgrade, we would absolutely stay here again.
Stayed 3 nights in Sep 2021

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very trendy hotel in the heart of Belgrade
A very trendy hotel in the heart of Belgrade, the best location to explore the wonderful city and escape from the bustling centre. All the staff are effervescent and very friendly, with a great vibe and energy. The hotel has an awesome design, it's quirky and fun and sparkling clean throughout It is very family-friendly, with free arcade games, table tennis, loads of books, and soccer tables for the kids to entertain themselves. Our room 'Large Mama' was very spacious, with a massive balcony overlooking the beautiful Kalemegan Park from level 1, and we were spoilt with sunset views. A restaurant is located on the top floor with a fabulous rooftop bar and dining to enjoy the magical sunsets of Belgrade, the best we have found in the centre. Great value and quality cocktails, incredible food, pizzas were divine and live music regularly to soak up the city energy. Other benefits for hotel stays: located inside a shopping mall, onsite parking, surprise treats on check-in of biscuits and juice for your stay, a great range of guests from tourists, travellers and locals, mixed-aged groups, and laptop friendly.
Restaurant (indoors)
Sunset from rooftop bar
Pizza
Restaurant (outdoors)
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t use
Stayed 3 nights in Aug 2021

10/10 Excellent

Branka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in BG
Great hotel and very friendly helpful staff
Stayed 2 nights in Aug 2021

6/10 Okay

Yoram

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, nicely decorated hotel with a great rooftop/restaurant facilities and centrally located. The room was OK - modern, minimally decorated, with the average view on the back of another street
Stayed 2 nights in Jul 2021

10/10 Excellent

Borislava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place!
Clean hotel, comfortable, excellent location, kind staff and great food with vegan options!
Stayed 4 nights in Jul 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location.
Mama Shelter excel in service and attitude. It's a great location and a really warm welcome and constant attention to the guest in the restaurant and bar. Nice food, too! Only comment that would be a slight negative, would be the disposable plastic toiletries - in 2021, this is not really what we should expect! Otherwise, definitely worth a visit!
Stayed 2 nights in Jul 2021

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serbia So Stunning
really great value for money and great stay
Stayed 11 nights in Jun 2021

8/10 Good

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, very nice roof top terrace. Room is ok, minimalistic amenities though.
Stayed 1 night in May 2021
Response from Mama Shelter Belgrade on 11 Jun 2021
Dear Suzana, thank you for choosing Mama for you stay in Belgrade. We are happy that you loved our location, service and terrace 🙂 We are sorry to hear that amenities in the room were insufficient for you. Please be informed that we have more room amenities upon guest request, next time contact the reception desk, they will be more than happy to assist you with any request you might have. We hope you will have the chance to visit Belgrade soon and stay in Mama ❤️ Mama ❤️ You!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere and location is perfect, hotel and staff were 10/10, restaurant had great food but not the best service.
Stayed 2 nights in Feb 2021
Response from Mama Shelter Belgrade on 12 Feb 2021
Dear Anonymous, thank you for being our guest and for your feedback. Mama is happy that you enjoyed our atmosphere, amazing food and friendliness of our staff. She is sorry to hear that the service was not at its best but we all hope you will visit us again so we can enjoy together in the unique experience that only Mama can provide! Mama ❤️ You!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great location, parking in site( you have to pay a fee)
Stayed 1 night in Jan 2021
Response from Mama Shelter Belgrade on 2 Feb 2021
Dear, thank you for being our guest and for this excellent mark and feedback. Mama is happy that you enjoyed your stay, our staff and central location  We are looking forward seeing you again! Mama ❤️ You!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Oct 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020