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Reviews of Zoukotel Hotel

4 out of 5
Zoukotel Hotel
Zouk Highway, Kaslik Area, Jounieh

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 76 reviews" "
Rating 8 - Good. 16 out of 76 reviews" "
Rating 6 - Okay. 14 out of 76 reviews" "
Rating 4 - Poor. 7 out of 76 reviews" "
Rating 2 - Terrible. 14 out of 76 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laudie

Liked: Cleanliness, property conditions & facilities
Lovely service and great value. Highly recommend
Stayed 14 nights in Apr 2024
Response from George on 6 May 2024
Thank you a lot for your kind review. We hope to see you again the soonest.

6/10 Okay

elias

Stayed 6 nights in Feb 2024

10/10 Excellent

Rania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy Staff are professional Rooms are very very clean and hygienic
Stayed 1 night in Feb 2023
Response from George on 28 Feb 2023
Thank you Ms Rania for your positive feedback...we hope to welcome you again at Zoukotel...

10/10 Excellent

Mirvana

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2021
Response from George on 4 Jan 2022
Thanks a lot for your positive feedback...we hope to see you the soonest :)

4/10 Poor

Fady

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shocking in every aspect. The walls full of mould. The furniture is so old and in a very bad condition as if they were picked up from a tip. No cups, no kettle and no power socket. Wifi didn't work. The place was dirty except for the bed sheets and towels. Disgusting and very poor customer service.
Stayed 1 night in Oct 2021
Response from G. on 17 Oct 2021
It is very surprising from someone who wanted to renew for 1 more night to post such a rude review. As we told you we cannot give u a rate cheapest than the one you took on Expedia. As for the water and cups they were in the minibar. I guess you didn't open it. As for the kettle you should have requested it from our room service. Have a nice say Sir

10/10 Excellent

Rawad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and does well the job. Helpful and nice staff.
Stayed 1 night in Jan 2020
Response from George on 2 Mar 2020
thank you Sir for staying with us and for your time to write this kind review. We hope to welcome you again for your next stay in Lebanon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from George on 11 Dec 2019
you are most welcome !!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from George on 15 Oct 2019
Dear guest, Thank you for choosing Zoukotel for your stay in Lebanon. We all hope to see you again.

4/10 Poor

Paul, Montreal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a 4 star hotel but a 2 star. Lobby is nice but the rooms need renovation
Stayed 1 night in Sep 2019
Response from George on 3 Oct 2019
Dear Sir Paul We are really sorry that your stay didn't meet with your expectations. Can you please send us an email stating what went wrong maybe we can fix things. Regards G.M

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from George on 15 Aug 2019
thank you for your review..

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and private in a convenient location with friendly staff
Stayed 1 night in Aug 2019
Response from George on 15 Aug 2019
thank you for your review..

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from George on 13 Apr 2019
thank you Sir. We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff :) the view from my room was nice! I felt very comfortable and it is such a great price!
Stayed 3 nights in Nov 2018
Response from George on 20 Nov 2018
you are most welcome Sir. We hope to see you again in our "Friendly Hotel"

10/10 Excellent

Wissam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice hotel. Kind staff and clean room.
Stayed 1 night in Oct 2018
Response from George on 7 Nov 2018
thank you Sir Wissam. we hope to see you very soon in our Hotel.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Its location nice But the room very old and dirty Staff very nice Food alright
Stayed 1 night in Oct 2018
Response from George on 24 Oct 2018
Dear Sir thank you for your review. however we always make sure that all rooms are well maintained and very clean. you mentioned that our staff was nice. Did you complain that your room was not clean?

8/10 Good

Safaaa, Syria

Liked: Cleanliness, staff & service, room comfort
Clean and good service .. More I liked that smile painted faces of all the staff of the hotel
Stayed 3 nights in Aug 2018
Response from George on 5 Sept 2018
thank you for your kind review...we hope to see you again at Zoukotel !

8/10 Good

charbel, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to relax
Great pool, quiet place, lovely neighborhood of zook mekayel, nice view to the north side, goid breakfast buffet, free parking, comfortable bed, perfect clean..
Stayed 1 night in Aug 2018
Response from George on 15 Aug 2018
thank you Mr Charbel for your kind review. We hope to see you again at Zoukotel.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
Fabulous and Fun stay at Zoukotel
I came to Lebanon with 2 girlfriends for a friend's wedding. We stayed at Zoukotel and had a very enjoyable stay. Check in was 24 hours, which was very convenient as we arrived around 1am. We were in a room with a balcony, double bed and single bed which suited our needs. The view from outside was nice as we could see Mount Lebanon and also the coastal skyline. The AC in the rooms worked well. The room was clean but slightly outdated. This didn't bother us as we prefer the rustic vibe and really, you get what you pay for. If you want a super modern hotel then maybe Zoukotel isn't for you! The breakfast was simple but effective - a choice of juices, vegetables, fouls medammes, many types of bread, zaatar, labnah and jams. My only recommendation here would be that they serve fresh coffee, rather than Nescafe. Even though the hotel has 24 hour room service, we opted to order a takeaway from elsewhere. The staff were very helpful with this the both times we did order out. They gave us a vast folder full of options, called the restaurant for us, brought the food and change etc. All the staff were very helpful too from checking in to ordering taxis. We really had no idea where we wanted to go sometimes and their recommendation to go to The Old Souq in Byblos was an excellent idea that led to us all having a fantastic last day/eveing in Lebanon! The hotel has a pool which unfortunately we didn't have time to utilize BUT it looked great and was popular with locals and families.
Stayed 3 nights in Jun 2018
Response from George on 20 Jul 2018
Thank you for your kind review and we hope to see you soon.

10/10 Excellent

Dr. Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This ia a very peaceful hotel
Nice staff and very good service
Stayed 1 night in Jan 2018

8/10 Good

Siva, Chennai, India

Liked: Cleanliness, staff & service, room comfort
Good Simple hotel
Rooms were clean, food was good and Staff were great

2/10 Terrible

Dina, Boston, MA

Disliked: Staff & service, room comfort
Avoid this hotel
I stayed at Zoukotel Hotel for two weeks & my visit was ruined by Mrs. Janine the assistant manager. She was very rude, obnoxious and arrogant. She talks down to people as if they are staying for free. She ignored our questions related to the room, the internet among other things on many occasions. She cuts you down while talking in a rude way and leave without even addressing your concerns. I travel a lot and never witnessed such poor customer service. I have read other travelers similar review and experience with her on Expedia My friends & I visit Lebanon every year. Worst experience of my life with a hotel staff. Other staff are friendly but unfortunately her obnoxiousness has ruined everything.

10/10 Excellent

eng. Akram, cairo egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax and quite

10/10 Excellent

fadi

Liked: Cleanliness, staff & service, room comfort
close by the kaslik .and the beach.
new building going up next door .woke me up early every day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with pool and confortable room.
Excellent pool, clean, not crowded. Clean and spacious room, hot water in shower, big balcony. Naja is an awsome receptionnist. Room service lady is helpful and smiley. Excellent location in zouk. Nearby delivery restaurants.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get better hotels with some extra dollars
The building is too old the furniture were rusty and smily they dont clean well the rooms you can find better hotels with some extra dollars

4/10 Poor

Gabriel, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is nothing as advertised
This hotel was very close to the highway. It has adequate free parking and does have internet when it works. They change the password daily so it sucks having to call and asking for new code daily and hoping the internet actually worked. The room had a fridge and had water and sodas stocked only on the first day. When they say that they provide free amenities, well, that was not 100% true. The bathroom was falling apart. Walls were patched up. The ac leaked, and there were bugs in the bed. The blankets did not look clean and I asked for new blankets on day one. The shower has very very low pressure and honestly it sucked but at least there was hot water. The hotel offered free breakfast but the hours were not good for me so I did not get a chance to try it. The elevators are very small and do not expect to be able to roll a stroller inside it. Tv channels were decent but when I checked in, I had to rescan the tv for channels. The balcony doors and windows did not have locks on them. The room stated that it came with 1 bed and one twin bed but the twin bed was a chair that opened up which was a foot off the floor. The walls in the room were all patched up and I guess painting it was a hard thing for the hotel to do and many tiles were missing or miscolored. Honestly, it was more like a motel and not a hotel. I will not revisit the location as the only good things about the location were the internet that sometimes worked and was free, and it had a tv.

8/10 Good

Suheil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good stay, friendly stuff, clean rooms.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hani

4/10 Poor

Marwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel
Zoukotel always making a good deals and that is what make me book it but the actual hotel is totally different than the way it looks on the website. it is a building with no view, very regular rooms.

2/10 Terrible

nadir, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell
Hotel is in a very poor state Staff have no understanding of service or privacy This hotel should not be rated more than 1.5 star

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
close to everything, cheapspent 7 days and had no problem

2/10 Terrible

Dr. Kahtan , dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Very bad hotel I don't know how you hays raring it as 4 starts hotel Air condition was very bad Customer service was desaster Room furniture was desaster Bathroom is very bad condition Sower is broken in both rooms I really regret doing business with you guys I lost trust in you guys Regard

10/10 Excellent

Chafic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable save read noble I recommend it great pool clean as mineral spring

6/10 Okay

Verified traveller

Liked: Staff & service
friendly staff & nice pool, but deteriorated rooms
friendly & welcoming staff. very nice pool, great for kids. price relatively very good. rooms & overall premises is a bit deteriorated though not my 1st visit & will be surely come again

8/10 Good

Suheil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Naheda, Madaba, jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noooooooo
they worst hotel ive seen... The roof il full of insects the rooms were very dirty and there is no water in the room.. We kept asking the reception for water, we need to shower we need to wash our hands they kept telling us ok ok and we didnt get water .. Also there swimming pool was empty in the wnd of may.. Serious dont recommend this hotel

6/10 Okay

Allan, Banff, Canada

Liked: Staff & service
Nice hotel, friendly staff.
It was not clear to me in the description that the hotel was out in the suburbs. It is a fine place, nice breakfast, lovely helpful staff.

6/10 Okay

mhd hussam, new york

Liked: Staff & service
Zoukotel
Location is good , parking is comfortable, no Internet service in the rooms

8/10 Good

Mohamad, Sacramento, Cajifornia

Liked: Staff & service
Very good deal for the money. A good location. free parking, free breakfast, easy access to the highway.

8/10 Good

antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Len, Florida, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Experience
This hotel is VERY worn out. Just about everything is in need of updating or repairs. The room was average, and again in need of updating. The bed was comfortable but squeaked. The walls were thin so you can hear everything going on in the next room. There were cracks (holes) around the bathtub edges, the curtains were torn and stained, and the faucet in the bathroom sink was loose. The balcony was nice with a view of the sea, but no chairs to sit on. None of the room amenities that are normally provided at most hotels existed, such as a coffee maker, iron, sufficient closet hangers, etc. The breakfast was limited to a just a few Lebanese food items with no variety or change during the six days we were there. All of the staff was friendly and helpful except one front desk girl (with glasses). She was brutally rude and determined to dominate with her voice over whatever question I had with the internet system. She simply would not allow me to explain any concerns. The Internet is not free and time had to be purchased ($10 for 5 hours). Additionally, it was very slow at times and often had glitches in the system, not allowing you to log in. The location of the hotel was quite a distance from the center of Kaslik, but walkable. This hotel is rated a deceiving 4-stars but realistically, it should be rated at best no more than one 1-star backpacker budget hotel.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Generally good hotel
Old but good hotel, service was adequate.

8/10 Good

aram, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
My son an I stayed at zoukhotel for 10 days the, location was outstanding with stunning views of he beach and he mountains. Being away for long time the hotel staff was more than happy to spend time with you to guide you, from getting best way to get around to where to eat. The staff will make you feel great and welcomed. The room was comfortable and well kept. The breakfast, which was included, was fresh and restaurant staff were ready to help. Special thanks goes to Jenien who wel out of her way to help set us up with local cell phone and set up our Internet with great pleasure and smile on her face. Thanks for your hospitality and making us feel at home.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

RAIJAZ, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great Value
Excellent and very pleasurable

10/10 Excellent

ousama, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
It is a good hotel, very clean, good location since you can go on foot to kaslik street, service and breakfast are good also.i advise you to stay at this hotel.

2/10 Terrible

Haider, Iraq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
When we got there everything was wrong, it's not just about the fake rating & photos they put but even the poor service ... They were so rude to us.. When I was complaining the manager answer me " it's only one night, you're not gonna buy it" he means the hotel!!! I left the hotel after $40 minutes and they didn't offer me nothing even a refund...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs full renovation . specially the bathroom
it is very dirty but i had no choice to stay due to the traffic around the surrounding area .

6/10 Okay

Verified traveller

not recommended.
The location is bad, far from the city, far from anywhere valuable!