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Ulasan tentang Monteverde Hotel

4 out of 5
Monteverde Hotel
Lebanon, Beit Mery, Mount Lebanon Governorate

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 6 daripada 13 ulasan" "
Penilaian 8 - Baik. 3 daripada 13 ulasan" "
Penilaian 6 - Boleh diterima. 2 daripada 13 ulasan" "
Penilaian 4 - Lemah. 1 daripada 13 ulasan" "
Penilaian 2 - Teruk. 1 daripada 13 ulasan" "

8.8/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

7.0/10

Kemudahan

7.4/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Nicole

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I really enjoyed my stay here. The hotel staff was extremely friendly and accommodating. They even made sure I get breakfast when I almost missed the time and waited for me. The location is very quite and scenic. I will be coming back
Menginap 3 malam pada Jul 2023

8/10 Baik

rafel, bay village

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
It sits in a very nice area of the mountains of Lebanon, very quite, the view is unbelievably gorgeous. We happened to have a very hot humid front during our stay, but I expect it to be great in good weather. The staff are very nice, cooperative and friendly . The morning breakfast was about average. The pool was great. The Wi-Fi is bad, I could not depend on it through out the duration of my stay. The facility needs a face lift. We were upgraded to a nice wide clean comfortable spacious room with a great view. Air conditioner was good, electricity was available 24/24. You do need a car, although taxis were very friendly , available and not expensive . I would definitely go back… Very family oriented, although not much is available in a walking distance .
Menginap 5 malam pada Ogo 2022
Respons daripada Georges Jreidini pada 9 Sep 2022
Dear Mr. Rafel,Thank you for choosing Monteverde Hotel. We would like to thank you for your kind review.Best Regards Georges Jreidini Reservations / Operations Manager

10/10 Cemerlang

Christine

Menginap 10 malam pada Jun 2022

2/10 Teruk

Bassem, Dix hills

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The view was the only good thing about our stay.. The hotel is not even worth 3 stars.. The location is deserted and nothing is close to the hotel.. Breakfast is horrible and no choices at all. AC in public areas rarely opened and electricity goes on an off so many times during the day. The room we had in the beginning was so dirty and outdated and then they offered us a renovated room but they charged us 30$ extra per night.. but we had no option but to accept as the old rooms were stinky and so dirty. Finally, since you have to deal with cash in Lebanin, we had to exchange some dollars to Lebense pounds. The owner (Her name is AIDA) convinced us that one US Dollar is worth 25000 Lebenese pound so we changed some cash with her to discover that everywhere the correct exchange value was 29000 Lebenese pound per dollar. Won't ever go there again and don't recommend it to anyone.
Menginap 3 malam pada Jul 2022
Respons daripada Georges pada 12 Jul 2022
Dear Mr. Bassem, Thank you for taking the time to tell us about your experience at Montevede Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are trying to provide best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our rooms: We are surprise when you mentioned that our rooms are dirty. With all respect we don’t agree with you at all because we are well known for our rooms cleanness Regarding our exchange rate: As a hotel (we usually don’t exchange money) Regarding what happened with Mrs. Aida exchanging money from USD to Lebanese pound we exchange the money on Lebanes sayrafa rate(25000)( Bank Rate) we don’t follow other rates . Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours Georges Jreidini

10/10 Cemerlang

Elias

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Experience
Friendly Staff, specially the manager "Georges" he was nice to offer me upgrade on the Room and was flexible with check-in and check out. The breakfast was exquisite. The view is great and the area is calm
Menginap 1 malam pada Okt 2021
Respons daripada Georges pada 2 Nov 2021
Dear Elias, Thank you for your positive feedback. We are so glad to hear that you enjoyed your stay with us. It was certainly a pleasure to learn that our team here provided genuine warm hospitality and excellent service, We look forward to welcoming you back to enjoy this enrichment of our hotel and hope that you return soon, and often. Best Regards. Georges Jreidini. Operations Manager.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
I like the location, rooms in general are good. But if you are looking for generosity you wont find it. Especially in breakfast and room stuff. The worth think is that you feel that you are not welcomed (from the management not the staff).
Menginap 3 malam pada Ogo 2021

4/10 Lemah

Rita

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2020

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Ogo 2019
Respons daripada Monteverde Hotel pada 14 Ogo 2019
Thank you for giving us a 5 star rating. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

10/10 Cemerlang

Ahmed

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Amazing hotel and staff
Amazing hotel surrounded by green trees along with amazing view . Calming area ,very good & clean swimming pool along with active music, Friendly and very kind staff with immediate response including taher ,rita , imad, chief Rabee, naji and others Reasonable and logical prices with good services, families atmosphere. Actually, me and my family enjoyed staying 9 days in monteverde hotel I’m strongly recommending
Menginap 9 malam pada Jul 2019
Respons daripada Monteverde Hotel pada 24 Jul 2019
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Grande gentillesse et prevenance du personnel.Situation ds un lieu calme et vert.Piscine magnifique
Menginap 2 malam pada Jul 2019
Respons daripada Monteverde Hotel pada 13 Jul 2019
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 1 malam pada Okt 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Okt 2018

8/10 Baik

Arthur, Australia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Away from chaotic city centre with mountain views
Overlooking Beirut with excellent pool and gardens. Not like your major chains, so don't expect the usual stamped-out hotel experience. Rooms clean and comfortable, staff courtaeous and helpful. No problem with late checkout lounging poolside.0
Menginap 1 malam pada Sep 2018
Respons daripada Monteverde Hotel pada 21 Sep 2018
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department