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Reviews of Bel Azur Hotel & Resort

4 out of 5
Bel Azur Hotel & Resort
Jonieh Port Entrance, Jounieh

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 3 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located next to the beach. Next to many dining options. Good breakfast, basic as for low season now, clean and tasty ,the sweets are the chef's speciality so yummmy.
Stayed 1 night in Mar 2024

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blu Azur solo
Stayed 1 night in Dec 2023

8/10 Good

Nayer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at Bel Azur and it is a very friendly hotel and has a lovely swimming pool and area.
Stayed 15 nights in Sep 2023

10/10 Excellent

grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel
Very well located, parking near buy. Rooms are clean. The view from the pool is breathtaking overseeing the mountain and Harissa. Breakfast had varieties. The staff, Charbel, Michael, Michel are really informative and helpful. I will definitely come back.
Stayed 11 nights in Jul 2023

8/10 Good

Talin

Liked: Cleanliness, staff & service
The location and view is amazing, beds are comfortable and you have access to the pool anytime you like, staff are amazing and so friendly, just bathroom the shower area needs to be renovated. Over all excellent experience
Stayed 7 nights in Jun 2023

8/10 Good

Dikran

Liked: Cleanliness, staff & service
Stayed 11 nights in May 2023

8/10 Good

Stephen C

Liked: Staff & service, amenities, property conditions & facilities
Excellent pool and politeness of staff. Even though in general Lebanon has poor electricity supplies, Bel Azur tended to manage this with just a minute or two of outages.
Stayed 14 nights in Aug 2022

2/10 Terrible

Ohannes

Stayed 2 nights in Aug 2022

10/10 Excellent

Mirna

Stayed 14 nights in Jul 2022

4/10 Poor

fadya

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location of this hotel was amazing and the outdoor pool was great. However, the bed rooms were not clean, rug was very dirty and the tub- we kept our shoes on the whole time and the elevator didn’t have any sensors when you exit and enter and it almost caught my arm.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like bel azur so much and nothing is not good. The sea view is amazing and everything was very good.
Stayed 1 night in Feb 2020

4/10 Poor

Khaled

Disliked: Cleanliness, staff & service, room comfort
Not recommended
Truly the hotel does not deserve a four start status. At check in they tried to make us pay more for our 6yr old son when I clearly made the reservation as 2 adults and one child. The room were very old and not clean to the point I can’t walk bare foot on the room carpet, plus AC and TV remotes had to be changed. I asked for turn down service since the bed sheets were stained and was told we have no one to service your need. The pools were overly crowded since it’s a paid community pool as well as hotel guests access. Breakfast was of poor quality and the service has Seen better days. You can’t truly swim in the sea since the hotel is connected to a marina.
Stayed 2 nights in Jul 2019
Response from Shady El Haddad on 3 Aug 2019
Dear Mr Khaled, Thank you for your constructive comments. Bel Azur Hotel is a 4 stars Hotel- Resort as per the Lebanese ministry of Tourism. The hotel policy concerning children, (4 to 12 yrs old) is clear as sharing or extra bed. Your reservation was for 2 adults only, this issue was cleared with the reserving party within 15 minutes and you were never charged a dime in addition. Bel Azur hotel constantly upgrades, remodels & maintains the rooms; for instance this year all bathrooms were completely redesigned. Bel Azur hotel has a professional housekeeping team to attend to the guests needs, your room was cleaned prior to check in , and yet you asked for another housekeeping full service in the same day , few hours after check in , after 6 PM , this is not possible as per the hotel policy. For the remotes of the AC and TV, it is perfectly normal for them to malfunction or in case they need battery change, you requested and the reception promptly replied. Most of the guest command us for our generous breakfast and the excellent service of the F&B team, we are terribly sorry it did not suit your taste. The sand beach & the marina are dedicated for the sea-activities such us jet ski, fly jet, water skiing, rent a boat…; and 3 swimming pools are at your disposal as well. Bel Azur Hotel receives members from the local community in addition to the Hotel guests to offer them the chance to mix with the locals and connect with them; we are sorry this was to your unliking. We remain at your service should you visit us again. Best regards Shady EL Haddad

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
i liked the location. The room is nice and clean. Breakfast is great. I did not like the sea, it's polluted. I did not like the pool. high level of Chlore that harms eyes and skin. Pool borders are very slippery and tiles are broken in some areas. Staff are friendly but they lied to us about the parking. We ended up paying $15 for the parking
Stayed 2 nights in Jun 2019

8/10 Good

Raouf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it
Good location. Friendly staff. Nice room and breakfast. Wi fi weak.
Stayed 4 nights in Nov 2018

10/10 Excellent

Christine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay. Very clean hotel with breathtaking views of jounieh and the mountain. The pool and outdoor area is wonderful. The free breakfast buffet was delicious. They also have a sandy beach which is nice and clean as well. The staff is friendly and inviting. I could not have chosen a better location. I will definitely be back
Stayed 9 nights in Jun 2018

6/10 Okay

ctbeachbm

Liked: Cleanliness
Okay Hotel Close to Sights in Jounieh
The hotel room was nicely appointed with plenty of space, a desk, and a refrigerator. The breakfast is nice and the service staff were very helpful and kind. My disappointment was with the lack of hot water. I tried to draw a bath on my arrival only to find there was no hot water. After running the tap for 10-15 minutes, the bath finally achieved a warm enough temperature. This remained a problem throughout my stay. When I reported this to the front desk they only made excuses that it was winter, no apology. I'm sorry, but a four star hotel should not have ANY problems with hot water. I won't be back.
Stayed 2 nights in Nov 2017

8/10 Good

tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was amazing experience,very good stuff.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
with family at bel azure hotel
A good family hotel. Very clean and the rooms have large windows and good view of the beach and pool.
Stayed 1 night in Jun 2017

8/10 Good

Saad, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
After long lines in the airport in Beirut to enter into the country and the horrible traffic Jam into Jounieh, you are greeted from the door by great staff at the hotel right from the entrance, to the reception desk!! Luggage was taken cared off immediately at the hotel door, at the reception you are greeted my Marie with a great smile with great help and suggestions. What ever we needed was immediately granted with a smile. As the days went by, the front desk helped us from swapping rooms, to getting directions, to reserving taxi's at good prices. Anything and every accommodation possible was granted upon request. I cant thank enough the front desk managers Mr. Shadi and Ms. Darreen for all the great hospitality experience, great suggestions and everything that they did to make us feel at home. Thank you very much.

10/10 Excellent

Saad, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Nice Hotel in Jounieh
After long lines in the airport in Beirut to enter into the country and the horrible traffic Jam into Jounieh, you are greeted from the door by great staff at the hotel right from the entrance, to the reception desk!! Luggage was taken cared off immediately at the hotel door, at the reception you are greeted my Marie with a great smile with great help and suggestions. What ever we needed was immediately granted with a smile. As the days went by, the front desk helped us from swapping rooms, to getting directions, to reserving taxi's at good prices. Anything and every accommodation possible was granted upon request. I cant thank enough the front desk managers Mr. Shadi and Ms. Darreen for all the great hospitality experience, great suggestions and everything that they did to make us feel at home. Thank you very much.

8/10 Good

Gabriel

Stayed 10 nights in Sep 2023

8/10 Good

Nour

Stayed 7 nights in Sep 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

8/10 Good

Frédéric

Stayed 4 nights in Jul 2023

8/10 Good

Bäck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig och hjälpsam personal . Säsongen hade inte börjat så underhåll pågick av poolerna . Frukosten var så där . Läget var bra små restauranger och affärer runt omkring.Är säkert ett kanonställe under säsong.
Stayed 3 nights in Apr 2023

10/10 Excellent

Atheer

Stayed 5 nights in Oct 2022

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Luis Rashid

Mala experiencia
El servicio del desayuno excelente Pero la habitación la alfombra muy vieja y sucia el foco del vestidor fundido las baterías de la caja de seguridad no servían lo reporte 2 veces y no se le dio solución
Stayed 9 nights in May 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Un lugar agradable y el personal del staff muy amable. Céntrico y cerca de muchos atractivos
Stayed 10 nights in May 2018

10/10 Excellent

GLADYS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JC ONFLY

10/10 Excellent

Jean Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEL AZUR MARS 17
À chaque étape c'est un plaisir. Merci à toute l'équipe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Den var nära till stan och shopping
Det var bra men rummet behövde lite renovering för det var som den andra delen som fanns i hotellet men annars var det bra för mig

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nöjd
Ett bra och mysigt hotell

10/10 Excellent

Jean Claude, PTP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JC ONFLY
2ème séjour et toujours un plaisir. Je vous conseille vivement cette établissement. Emplacement idéal, PDJ copieux avec un large choix de saveur libanaise. Il est rare à notre époque de trouver un personnel aussi dévoué. À très bientôt.