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Reviews of Master Bear Resort

3 out of 5
Master Bear Resort
Inaba Road Richwood Village, Beinan, Taitung County

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 12 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Pi-Han Christine, Taipei

Liked: Cleanliness, staff & service, room comfort
clean but the facility is quite old
We booked the Deluxe RV Car, but the lock is broken. They rearrange us to the chalet. There is no internet in the chalet. The facility is quite old, but clean. The breakfast is good.

2/10 Terrible

I Ching

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

kaili

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
工作人員很用心在經營
Stayed 1 night in Aug 2023
Response from Cheng on 21 Aug 2023
非常感謝您的入住及好評,小熊會更用心服務客人,期待您下次再蒞臨小熊渡假村 感謝您

8/10 Good

MAO SHENG

Stayed 1 night in Aug 2023
Response from 小熊渡假村客服部 on 22 Aug 2023
感謝您的評論，如有需要改進的地方，還是請您不吝指教。謝謝您。

10/10 Excellent

PING WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
地方很棒，會推薦朋友一起來玩
Stayed 1 night in Jan 2023
Response from 小熊渡假村客服部 on 20 Jan 2023
非常感謝您的認同，這著實鼓舞了現場所以同仁，真心謝謝您，也祝願您新的一年，心想事成，萬事如意。

6/10 Okay

CHENG PAN

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2021
Response from 旅遊管家 on 7 May 2021
感謝您的評論，服務不週之處，尚請見諒。

6/10 Okay

Kuang Liang

Travelled with family
Stayed 2 nights in Jul 2020
Response from 旅遊管家 on 23 Dec 2020
感謝您的給分，小熊會更努力以爭取您的認同。 謝謝您

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 旅遊管家 on 29 Oct 2020
感謝您的入住與評論。

4/10 Poor

SHANG CHUAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有隱私權
住宿的地方浴室共用沒有隱私權，連棟式透天別墅隔了許多房間，卻只有一間衞浴非常不方便。隔音也不好。
Stayed 1 night in Aug 2020
Response from 櫃台經理 on 1 Sept 2020
謝謝您的指教。 在木屋配房的機制中，我們會以組別為基準，同一組客人會在同一棟木屋中，不同組客人必會分到其他棟。 一棟木屋有上下兩層樓，共有三房依客廳兩衛浴，共用衛浴會在二樓房行中，所以二樓房型全開時，房價也較便宜喔。 配房問題我們會再加強注意，也特別留意隔音問題。 謝謝您的建議。

10/10 Excellent

Shang Wen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整理感覺很好
除了隔音需再加強, 整體服務及房間環境造景非常棒 !!!
Stayed 1 night in Aug 2020
Response from 小熊服務員 on 19 Aug 2020
感謝您的認同。 我們需要更努力。

10/10 Excellent

kwan Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 小熊服務員 on 19 Aug 2020
感謝您的評論。 我們會更努力

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
浴廁一堆問題，冷氣及設備老舊，真的要大大改進了⋯⋯
Stayed 1 night in Aug 2020
Response from 小熊服務員 on 19 Aug 2020
感謝您的提醒。 我們會大大的改進的。

8/10 Good

Chun-Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
小孩的天堂
白天抵達比較合適，晚上路比較不清。典型的中式早餐。環境舒適，適合小孩玩樂！
Stayed 1 night in Aug 2020

6/10 Okay

JUCHUNG

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
有免費洗衣精很方便 路有點小
Stayed 2 nights in Jul 2020

8/10 Good

JuJung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
適合多人同住，但晚餐要吃飽才進去
是個離主要公路很遠，偏僻的地方，房間整理很乾淨，浴室馬桶太窄小…應該可以再舒適一點
Stayed 1 night in Aug 2020

6/10 Okay

CHI SHUNG

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020

10/10 Excellent

MIN TZU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次再去
乾淨舒服，服務人員親切
房間外觀
泳池晚上到九點
Stayed 2 nights in Jul 2020
Response from BB on 17 Jul 2020
感謝您的支持與好評~歡迎下次再來

8/10 Good

PEI JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from BB on 17 Jul 2020
感謝您的支持與好評~歡迎下次再來

8/10 Good

HUI TZU

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 旅遊管家 on 21 Jul 2020
感謝您對小熊的支持，旅遊期間有任何的意見，敬請不吝指教， 小熊旅遊秘書及管家們竭誠祝福您，平安喜樂。 下次再見囉。

8/10 Good

Chia Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然設備稍微舊了一些, 但三人房能使用到客廳很棒
Stayed 1 night in Jun 2020
Response from 旅遊管家 on 21 Jul 2020
感謝您對小熊的支持，旅遊期間有任何的意見，敬請不吝指教， 小熊旅遊秘書及管家們竭誠祝福您，平安喜樂。 下次再見囉。

8/10 Good

YiHsuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合扶老攜幼
疫情後、連假前的旅程，度假村人很少，但感覺管理者是會安排活動的，只是人口不足，晚上還有放天燈，挺不錯。
Stayed 1 night in Jun 2020
Response from chang on 29 Jun 2020
感謝您對小熊的支持，住宿期間有任何的意見，敬請不吝指教，小熊旅遊秘書及管家們竭誠祝福您，平安喜樂。 下次再見囉

8/10 Good

Yaowen

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Feb 2019

6/10 Okay

Chaio

Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得來
很棒的友善環境！服務人員很認真！
Stayed 1 night in Nov 2017

8/10 Good

Szu-Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
地點不是很好找,但環境接近大字然,價格還算合理,是全家旅遊不錯的選擇 !
感謝您的回應。 對於地點位置，我們會做出引導及指示標誌讓來客更容易找到我們。 再次謝謝您。

8/10 Good

KAI TING

Liked: Staff & service, room comfort
在森林裡住宿的感覺
開了二十年，設備雖然比較舊了，但服務人員很親切，餐點也好吃
Response from General Manager on 7 Oct 2016
感謝貴賓的支持，環境設備我們會加強維護及增設，軟體的服務及餐食的用心是小熊的本份。 小熊會加油的，謝謝您。

6/10 Okay

chia hua

Disliked: Staff & service, property conditions & facilities
Response from General Manager on 7 Oct 2016
謝謝您的蒞臨。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以不理，照價打6折都不考慮
這酒店設備老舊，所有設備包括泳池、餐廳、小木屋裏面的洗手間全部實在都需要更換，早餐也沒什麼可以吃的，只有粥和炒米粉，如無必要不要住這個酒店，我也不會再次住這家
Response from General Manager on 7 Oct 2016
對於您的批評，小熊虛心接受。 所有設備及環境維護，均會提報上級給予協助。 再次感謝您的建言，小熊會改善。

8/10 Good

常為孩子跑的爸爸, Wen

Liked: Cleanliness, property conditions & facilities, room comfort
是個有活力的度假勝地
最棒的是晚上的互動活動 孩子和大人都開心 除了可以運動 之外 也多了很多驚奇的部分 可能是因為元旦假期的關係 所以渡假村的員工都特別安排 也為我們的台東之旅 留下美好的回憶

6/10 Okay

Chih hung

Liked: Cleanliness, room comfort

6/10 Okay

Yen-Jui, 花蓮市

體驗露營車住宿
這次住的是RV露營車，雖然是難得的經驗，但是露營車的衛浴設備可以好好改善一下，再好好加油~~

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poor hotel
The original design for house should be very great but for poor management, the service quality is very poor and toliet is dirty. Service people is sufficient but no one is really take care about the table cleaning and breakfast has a lot to improve. The owner should review all service detail and it is impossible to overcome people to visit again based on the existing service and rate they charged.

8/10 Good

yao jen, Taichung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
小而美的渡假村
雖然整個渡假村小了點, 滿房也不過16戶, 夜間還有帶團康活動, 泳池也蠻乾淨, 感覺得出來工作人員仍然很用心。 木屋門前花園景致很漂亮, 算是一個小而美的渡假村。

8/10 Good

Te Chuan

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities