Down duvets, Select Comfort beds, minibar, in-room safe
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Reviews of JRW Welmond Hotel & Casino Batumi

5 out of 5
JRW Welmond Hotel & Casino Batumi
Shavsheti Street 2/4, Batumi

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 67 reviews" "
Rating 8 - Good. 15 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 10 out of 67 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
AC was not working well, staff could not fix it, pillows, sheets not up to the standards of 5 star hotel, staff not helpful
Stayed 2 nights in Jul 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

Aziz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay there again
I recently reserved a suite, but unfortunately, my experience there was rather disappointing. The lighting in the room was constantly flickering throughout my stay, creating a bothersome environment. I also encountered persistent issues with the Wi-Fi connectivity. Upon reporting this problem, the technical team advised me to alternate between their two Wi-Fi networks. Regrettably, this solution was ineffective and did not resolve the connectivity issues. Furthermore, the cleanliness of the bathroom was unsatisfactory. It appeared to have been neglected for a while and was in dire need of a thorough deep cleaning. Overall, the condition of the suite fell short of my expectations and the standards one would anticipate for such accommodation
Stayed 2 nights in May 2023
Response from Esma Abashidze on 25 May 2023
Dear Aziz, thank you for sharing feedback on your visit. We are extremely sorry and greatly disappointed to know that our rooms, electricity, or Wi-Fi did not work well for you and to hear that your stay at our hotel could not satisfy you. We are sorry to hear that you felt our resources were unworthy of the price you paid. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of all aspects and maintenance mentioned from you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was perfect beautiful the service was 5 star everything was awesome.
Stayed 3 nights in Jul 2022

10/10 Excellent

Mohamad

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good
Stayed 2 nights in Jul 2022

10/10 Excellent

Miroslav

Stayed 3 nights in Apr 2022

10/10 Excellent

Artin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

avi

Stayed 4 nights in Mar 2022

10/10 Excellent

Dr. Louis

Liked: Staff & service, amenities, property conditions & facilities
Excellent facility, room had bugs
Stayed 11 nights in Jan 2022

8/10 Good

Victor Hugo

Liked: Cleanliness, staff & service, room comfort
Good place to stay with great service.
Overall we are quite satisfied with our stay at JRW Welmond Hotel. We did receive an upgrade from mountain to sea view (actually it is a port view,you can see the pic from 10th floor) and a bottle of Georgian wine. The staff was friendly and helpful. Special thanks for the cleaning lady, she was always so smiling and nice! The room was spacious, everything you needed was there. The buffet breakfast was tasty, you have a vast variety of ingredients/fruits/sweets etc, but we missed salsichas/bacon/meat. Also we tried the restaurant menu at night, it was ok but nothing special in my opinion. During our stay the swimming pool/sauna was almost empty everyday, so we could really enjoy it. It is worth mentioning the Casino in the hotel- in our book the best in Batumi. I will not put 5 stars because: - During the night sometimes it was too noisy, literally you could hear the others talking - There are NO towels in the pool/sauna, you have to bring your own. Big minus for 5 stars hotel - Overall the hotel was clean, although we found cockroaches in the bathroom during the night
Pool
Sea (port) view
Sea (port) view at night
Welcome
Stayed 6 nights in Dec 2021

8/10 Good

Hanit

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Esma Abashidze on 27 Sept 2021
thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor reception, room was not clean, AC was not working in the room, i asked for an iron but they tried to convince me to use their laundry service instead! When i insisted, they brought me one. Location and view is poor
Stayed 2 nights in Jul 2021

8/10 Good

AVRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Esma on 6 Mar 2020
Thank you for your review. we hope to see you again Mr. Avraham.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
amazing and staff very friendly and helpful
Stayed 4 nights in Jan 2020
Response from Esma on 7 Feb 2020
Dear Guest, thank you very much!

10/10 Excellent

eti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Esma on 24 Jan 2020
Thank you so much for positive review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities including use of spa and swimming pool.
Stayed 4 nights in Jan 2020
Response from Esma on 24 Jan 2020
Thank you very much. your opinion is very important for us.

2/10 Terrible

Dov

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not good filings
I don't resiv the room i ordered
Stayed 3 nights in Dec 2019
Response from Esma Abashidze on 19 Dec 2019
Dear Guest, Thank you for choosing to stay with us and we are delighted to hear that you had a very pleasant experience. We sincerely appreciate your kind and positive feedback and we would like to apologize for this kind of situation . Your feedback has been conveyed to our team and we are now looking forward to welcome you back to provide you with a service which will exceed your expectations .

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Esma Abashidze on 30 Nov 2019
Dear Valuable guest, thank you for your feedback. hope you had amazing stay in JRW Welmond Hotel Batumi.

10/10 Excellent

Sigal ayelet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Esma Abashidze on 4 Nov 2019
Dear guest, we are happy that you liked our hotel. it's pleasure to host you.

10/10 Excellent

Ogunnoiki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Esma Abashidze on 26 Oct 2019
Dear guest, thank you for your review. hope to see you again Kind Regards, Esma Abashidze Sales Representative

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Sarkis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2019

8/10 Good

ahmed

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ia Kunchulia on 16 Jul 2019
Dear Mr. Ahmed, We are thankful for your positive feedback. We hope ,we made your stay even more comfortable.On behalf off the team,we look forward to welcoming you back in the nearest future. Kind Regards, Welmond Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good vecation!
upgrad us for suite for free! great location and good breakfast.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Aug 2018

10/10 Excellent

Mutlu Tolga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welmond Konaklama
Otel odaları büyük ve konforlu, temizlik çok iyi, personeller ilgili, Restorantı kahvaltıda çok başarılıydı. Casino su düşünenler için gayet büyük. Sahil hattında olduğu için, teleferiğe yakın, piazza, Avrupa Meydanı, Alfabe Kule, Dönme Dolap, Ali Nino hepsi yürüme mesafesinde.
Deniz Manzaralı Odadan
Stayed 1 night in Dec 2023

2/10 Terrible

Cem

Stayed 2 nights in Oct 2023

8/10 Good

Anna

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

SULE NUR

Stayed 2 nights in Aug 2023

8/10 Good

Gönül

Liked: Staff & service, property conditions & facilities, room comfort
Temiz ,, konforlu bir yer ..ozellikle konumu çok iyi , her yere yakın
Stayed 2 nights in Jul 2023

2/10 Terrible

Ibrahim

Stayed 1 night in Jul 2023

6/10 Okay

Aykan

Stayed 1 night in Jun 2023

2/10 Terrible

EMRE

Stayed 1 night in Apr 2023

4/10 Poor

Marthe

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Gökhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Esma Abashidze on 12 Apr 2023
Dear guest, thank you for taking time to evaluate our hotel and service. Hope to host you again!

10/10 Excellent

Adiel

Stayed 3 nights in Aug 2022

10/10 Excellent

NUH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beklentilerin çok üstünde
Gönül rahatlığıyla kalabileceğiniz harika bir otel . Konumu , temizliği otelin kalitesi , çalışanları kısacası her şeyi ile mükemmel . Deniz manzaralı junior süit odada kaldık . Manzarası inanılmaz derecede güzel odanın genişliği tavan yüksekliği mükemmel . Kısacası kötü yorumlara aldanmayın. 5 yıldızı fazlasıyla hak ediyor .
Stayed 1 night in Jul 2022

8/10 Good

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Check out saatine dikkat
Otel limana yakin merkezi bir konumda, odalari gayet büyük ve konforlu. Odalarda klima kontrolu musteriye birakilmadigi icin asiri sicak bir odada pencereleri acarak kalmak zorunda kaldik, bu durum olumsuzdu. Ayrica saat 12 de check out yapmamiz gerekiyordu 10 dak. Gec kaldik diye oda kapimizi bloklamislardi, ilk kez karsilastim asiri memnuniyetsizlik yaratti.
Stayed 3 nights in Nov 2021

10/10 Excellent

FERIDE SEVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Oleg

Travelled with group
Not a 5 star level
hotel charges $ 25 for visitors after 6 pm. This is not a 5 star level
Stayed 7 nights in Sep 2021
Response from Esma Abashidze on 27 Sept 2021
Dar guest, Reception did charged you 25$ for extra person, because your reservation was for Single category. children up to 6 y/o is free of charge, from 6 to 12 y/o is 15$ and after 12 y/o is 25$ sorry for your bad experience. hope this answers all of your questions.

8/10 Good

Khater

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Esma Abashidze on 27 Sept 2021
thank you for your feedback!

8/10 Good

ABDULRAHMAN

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Aug 2021
Response from Esma Abashidze on 27 Sept 2021
thank you for your feedback!

6/10 Okay

Aleksandr

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2020
Response from Esma Abashidze on 17 May 2020
Dear guest, Thank you for your stay with us and for sharing your experience with other travelers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Ottima struttura. Casino piccolo, piscina acqua fredda. Spa piuttosto dispersiva. Camere comode e calde. Ben arredate. Peccato per la policy dell hotel che richiede supplemento per gli ospiti in camera. Pessimi i modi del manager on duty notturno e del personale della reception notturna che pretendevano il pagamento immediato in cash anziche aggiungere il costo al conto della camera! Policy non adatta a 5 stelle
Stayed 1 night in Jan 2020
Response from Esma on 3 Feb 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of night staff that needs improvement. It is a pleasure to announce that we will be implementing customer service courses for staff within the next couple of months. our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Esma A. | Sales Representative

8/10 Good

i.levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoş bir otel
Otel güzel sıcak,personel gayet iyi karşıladı.Kahvaltı çeşit az fakat kötü değil.Güzel bir konaklamaydı.
Stayed 3 nights in Dec 2019
Response from Esma Abashidze on 23 Jan 2020
Dear Guest, Thank you for your kind review. hope to see you again Kind Regards, Esma Abashidze Sales Representative

6/10 Okay

burak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel konum olarak güzel yürüyerek görülebilecek tüm yerleri rahatlıkla gezebiliyorsunuz. Ancak 16. Kat daki odamız tuvalet kokuyordu ve son derece rahatsız edici bir durum aynı zamanda tuvalet musluğu bozuktu. Kahvaltı yeterli ve lezzetliydi. Otel çalışanları son derece kibar ve güleryüzlüydü.
Stayed 2 nights in Dec 2019
Response from Esma Abashidze on 24 Dec 2019
Dear. Mr.Burak Thank you for taking the time to share your review which is very valuable to us .The experience you described does not represent the quality of service our colleagues strive to provide. We are extremely sorry to hear this experience . Your feedback has been conveyed to our team and we are now looking forward to the welcome you back to provide you with a service which will exceed your expectations Kind Regards, Welmond Hotel

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ystävällinen henkilökunta. Kaunis näköala sataman suuntaan. Näkymä lisämaksun arvoinen. Rauhallinen.
Stayed 2 nights in Sep 2019
Response from ESMA on 26 Oct 2019
DEAR GUEST, THANK YOU FOR YOUR FEEDBACK. KIND REGARDS, SALES TEAM

10/10 Excellent

Stamatis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Esma Abashidze on 26 Oct 2019
Dear guest, thank you for your feedback. is it really important for us to hear from you. Kind Regards, Esma Abashidze Sales Representative