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Reviews of Hotel Intourist Palace Batumi

5 out of 5
Hotel Intourist Palace Batumi
11 Ninoshvili Street, Batumi, Adjara

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 144 reviews" "
Rating 8 - Good. 44 out of 144 reviews" "
Rating 6 - Okay. 25 out of 144 reviews" "
Rating 4 - Poor. 10 out of 144 reviews" "
Rating 2 - Terrible. 24 out of 144 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Stayed 1 night in Dec 2023

8/10 Good

Jamil, Jounieh

Stayed 1 night in Oct 2023

2/10 Terrible

Ralph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very bad no access to the pool the hotel is terrible only the location was good
Stayed 3 nights in Jul 2023

4/10 Poor

onder

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

6/10 Okay

Karlo

Liked: Staff & service
Old hotel, not the cleanest bathrooms. Pools did't worked
Stayed 2 nights in Jun 2023

6/10 Okay

SAAD

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bed & Breakfast not a 5 stars hotel
I can't believe this is a five star hotel as stated in the hotels.com info. There is no restaurant, coffee shop, room service, or swimming pool. When I complained to him, the receptionist told me to tell the company from which I booked. The hotel has nothing but an excellent location and a good breakfast
Stayed 5 nights in May 2023

8/10 Good

Tanya

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Неплохая тихая гостиница. Старенькая. Первое это запах плесени . Но это можно решить хотябы повесив в вестибюле автоматические дезодоранты для воздуха. В комнатах не плохо. Белье чистое. Матрасы на кроватях не плохие Поменяют тебе если попросишь. В ванной комнате можно поменять принадлежности для туалета. Все ржавое:ершик для унитаза корзина для мусора. Скоро сезон туристов начинается. Надо подсуетиться. В общем на слабую четверочку потянет. Удачи вам. И примите к сведению. Вы только выиграете. Удачи!
Stayed 4 nights in May 2023

2/10 Terrible

ABDULLAH

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 4 nights and rooms, but regarding to low standers I spent one night, up to now they didn't refund my money even Expedia fail me to reposition my staying or refund the amount
Stayed 4 nights in Jul 2021

4/10 Poor

Branimir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batumi stay
Poor hotel, deserves proper renovation. It used to be 5* once upon a time. Poor breakfast offered (low quality food). Swimming pool OK, not very much clean. Restaurant near swimming pool had a nice food and good size portions.
Stayed 4 nights in Jul 2021

4/10 Poor

Branimir

Disliked: Property conditions & facilities
Batumi stay
Hotel is in a terrible condition. We learned upon check in that it was used during second wave of COVID-19 as government sponsored quarantine hotel for Georgian nationals returning to the country. It is still adverted as 5*, but it is actually 2/3*. We have also learned that hotel will be closed in September for general renovation. Breakfast offer was very poor, served by people who speak only Georgian (some of them Turkish language), no english, no russian. They would grab what you wish from self service table and give you on the plate (COVID19 measures) however nowhere was written what is on offer. There is a swimming pool in the hotel. Beach is far (more than 500 m walk). There is SPA in the hotel, however we didn't use it. There were no international TV channels offered (only Georgian and Turkish).
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel
Stayed 4 nights in Jul 2021

10/10 Excellent

Murtazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

shimshon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021

2/10 Terrible

Sami

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience
This was the worst experience I have ever had with a hotel, from the customer service, to false marketing about the pools being operational, to horrible maintenance to poor communication skills....the list goes on. I would avoid this place at all costs.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities
My first story.
I am a active online buyer but I probably had written only half a dozen reviews online but this hotel requires a speciak treatment. First of all as I learned from locals in Batumi this hotel had been used as quarantine hotel for covid patients. When I first arrive there there was only a receptionist and a couple of guys I don't know with what occupancy. I waited to be checked in since there was confusing times in the hotel. Then I arrived my room but my key card did not work then a guy with very low english skills came and open the door and said while smiling "Ok?" by the way I knew he was smiling because he wasn't also following Covid regulations just lile the most crew. The problem at that point was that I was unable to lock my door. When I connected recepcionist she said she cannot do anything because there is problem with the system. Anyway, we managed to lock my door but now I cannot open it everytime I want to go in to my room someone has to come with me and open the door. They called "technic service" a couple of time and the technicians only tried my card and after seeing it doesn't work just as I claimed they said "no work", opened the door and left. But I have to mention this is not the fault of crew since they are really friendly and respectful even the receptionist helped me handle some of my paper works. The are really just outnumbered.
Stayed 1 night in Feb 2021
Response from MARI on 14 Feb 2021
Dear guest ,Sorry for all inconveniences you have faced in our Hotel during your stay, our team will work hard to improve the quality. We look forward to hosting you again for a better experience. Thanks again, and have a lovely day!

2/10 Terrible

Tamaz

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Mari Blagidze on 9 Dec 2019
thank yuo for staying at hotel Intourist Palace

4/10 Poor

Maya

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We asked twin beds got one double bed. The air conditioner didn’t work, was very hot. The location of the hotel is great, and the hotel very clean. Breakfast was wonderful.
Stayed 5 nights in Oct 2019
Response from MAri on 9 Dec 2019
Dear Maya, thank yuo for staying at Intourist Palace, sorry for inconvenience, we will take in consideration and try to make your next visit unforgottable...best regards

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

4/10 Poor

Nino

Disliked: Staff & service, property conditions & facilities
For a 5 Star Hotel not up to standard. Breakfast asked for ketchup. Told me it is finished. Finished food in hot trays not replenished. Rooms not to 5 Star standard. Placing of the hotel is excellent
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is unique location at the heart of Boulevard, quite and peaceful place for family vacations. Outdoor and indoor swimming pool, spa and other activities gives additional possibility to make holiday comfortable maximally
Stayed 4 nights in Aug 2019

6/10 Okay

William Aled

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Poor quality
This hotel is tired and rough around the edges, and and the staff need to improve customer service and their appearance. The outdoor pool staff showed no interest. The bedrooms were large and comfortable. The skirting board came off the wall whilst I was changing an electricity plug. The gym was old and worn with the equipment in the CV broken. I didn’t use the indoor pool because it was so rowdy in there, with no staff monitoring. Shorena of Adjara tours have fantastic service in organising tours.
Stayed 3 nights in Aug 2019

6/10 Okay

Stanislav

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is deefenetly far a way to be 5 star. Poor breakfast, rooms are old. Room service is very poor.
Stayed 7 nights in Aug 2019

8/10 Good

Igrar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Hagit

Disliked: Cleanliness, staff & service
זה לא מלון חמישה כוכבים!!! הוא ממוקם מעולה והמיטה נוחה אך מעבר לזה...המלון לא נקי, הבריכה מופרטת מהמלון, אין כיסאות, אין מגבות. חלק מהצוות מקסים וחלק מהצוות מתחת לכל ביקורת, אדיש ופסיבי. החדרים ממש לא דומים לתמונות. מלון בדרגה 3 כוכבים. הדבר הכי שווה בו זה המיקום.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is not a real five-star hotel the hotel is a little rundown no towels at the poolBut the hotels in a great location
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Good use an update. Feels tired in some areas. Check in staff ignorant and not engaging.
Stayed 3 nights in Jun 2019
Response from irina on 7 Jul 2019
Dear Guest, thank you so much for sharing you feedback with us. Please make sure that we will do all necessary actions to avoid similar situations in the future. Best regards, With best regards, Reservation

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from irina on 7 Jul 2019
Dear Guest, thank you so much for sharing you feedback with us. Please make sure that we will do all necessary actions to avoid similar situations in the future. Best regards, With best regards, Reservation

6/10 Okay

B.B.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very friendly staff. Clean rooms. Don't take pool view rooms. Outdoor swimming pool is managed by other company. It is so noisy there 24h, it is impossible to take a rest. One of the elevators closes door quickly and get in/ get out becomes very dangerous. Location is fantastic. Breakfast could be better.
Stayed 1 night in Jun 2019
Response from irina on 8 Jul 2019
Dear Guest, thank you so much for sharing you feedback with us. Please make sure that we will do all necessary actions to avoid similar situations in the future. Best regards, With best regards, Reservation

8/10 Good

Marina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from irina on 7 Jul 2019
Dear Guest, thank you so much for sharing you feedback with us. Please make sure that we will do all necessary actions to avoid similar situations in the future. Best regards, With best regards, Reservation

10/10 Excellent

AVINOAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2019
Response from ya on 22 Feb 2019
Thank you for rating! We appraciate your feedback! You are always welcome!

8/10 Good

Abosaleh, VA, USA

Liked: Cleanliness, staff & service
Disliked: Amenities
The location, the room size and comfort bed. The staffs were helpfull.
Stayed 5 nights in Dec 2018
Response from ya on 30 Dec 2018
You are always welcome! Your opinion is very important for us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, walking distance, good location and good facilities
Stayed 5 nights in Oct 2018
Response from Ia on 25 Oct 2018
Thank you for rating! It is important for us! You are always welcome!

6/10 Okay

Linda

Not the right choice for me for this trip
The hotel mainly caters for Russian guests I think. Little English spoken. Facilities are good - pool, bar, restaurant. Location good but noisy at night. Check in quite surly, check out very good, pleasant and efficient (Daviti I think). A non-smoking hotel with rooms that smell of smoke. Probably would not go again.
Stayed 2 nights in Sep 2018
Response from ya on 16 Sept 2018
Thank you for rating! Your opinion is very important for us. You are always welcome!

6/10 Okay

Hilal Salim

Intourist Batumi experience
The Hotel is in good location, but it’s old hotel and definitely not a 5 Stars , would say a 3stars. The staff were friendly,but overloaded receptionist. Only 1 receptionist on duty , lots of gusts were waiting to check in and it took 1 hour to get 1 Room. Buffet Breakfast was just acceptable.
Stayed 1 night in Aug 2018
Response from Ya on 6 Sept 2018
Thank you for your rating! Your opinion is very important for us! We will do our best to get you good service for the next time! You are always welcome!

8/10 Good

Verified traveller

Good hotel, the pool was a bit disappointing. No towels to take at the pool
Stayed 2 nights in Aug 2018
Response from Ya on 6 Sept 2018
Thank you for your the rating. We will do our best to get you the best service for the next time!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018
Response from Ya on 6 Sept 2018
Thank you for the rating! You are always welcome!

8/10 Good

Roberto, Doha ,Qatar

Liked: Cleanliness
Clean and quiet , but Room facilities not satidfactory
Stayed 3 nights in Aug 2018
Response from A.tekcan on 29 Aug 2018
Welcome Always...

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
A great place to stay with an interesting history!
Stayed 2 nights in Aug 2018
Response from mari on 23 Aug 2018
thank for you comment, your opinion is very important for us. hope you will visit us again...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good quality but nothing exceptiona
Was there for one night, staff were helpful, pleasant stay
Stayed 1 night in Aug 2018
Response from A.tekcan on 20 Aug 2018
Always Welcome...

8/10 Good

Sara

Liked: Cleanliness
Good hotel with nice pools.not very friendly staff but ok.
Stayed 1 night in Jul 2018
Response from Ia on 6 Aug 2018
You are always welcome! Thank you for coming and rating.

2/10 Terrible

AlexeyV

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad choice, no AC
Stayed 3 nights in Jun 2018
Response from A.Tekcan on 7 Jul 2018
Thank you for your feedback after your recent-stay at Intourist Palace. We sincerely regret that we failed to meet your expectations and that youleft disappointed due to a techical issue. We look forward to welcome you back to show you that we can do better and have the opportunity to create a memorable stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness
There is a smell of cigarette in the room. The carpets are dirty and moist. In the reception people are changing without informing each other. there a small blanket and it must fit for 2people. I called the reception, they told me they will bring, but unfortunately they didn't bring.
Stayed 1 night in Jun 2018
Response from ya on 3 Jul 2018
We appreciate your opinion and notes. We will take it in consideration and do our best to give good service to our guests!

8/10 Good

Yousri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Ia on 26 Jun 2018
Thank you for your rating! you are always welcome!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful 3 nights
Very friendly stuff, very clean, central location
Stayed 3 nights in Jun 2018
Response from ia on 18 Jun 2018
We are happy that you liked out hotel!appraciate you opinion! You are always welcome!

8/10 Good

heli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good hotel in general. great location and great service (in the dining room they heard that my husband has a birthday and the surprised him with a cake).
Stayed 4 nights in May 2018
Response from Ia on 13 Jun 2018
Dear Heli, Thak you for rating. Your opinion is very important for us! you are always welcome!

10/10 Excellent

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batumi, Georgia
It is old but nice hotel very close to downtown and the beach. The hotel has outdoor and indoor swimming pool, sauna, spa and the gym. The gym needs improvement. It was dark and hot in the gym and some equipment was broken. The water in the room was for free but nothing else was in the fridge, but it does not bother me because usually I do not take anything in the hotels from the fridge because they are charging too much. Breakfast was good a lot of choices. WI-FI was good in the room.
Stayed 2 nights in Jun 2018
Response from A.Tekcan on 14 Jun 2018
Always Welcome...

10/10 Excellent

Denis, Latvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the beach, in the city center.
Stayed 5 nights in Jun 2018
Response from ia on 19 Jul 2018
You are always welcome mr.Denis!