Restaurant

Reviews of Hilton Batumi

5 out of 5
Hilton Batumi
40, Rustaveli Avenue, Batumi

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 182 reviews" "
Rating 8 - Good. 56 out of 182 reviews" "
Rating 6 - Okay. 15 out of 182 reviews" "
Rating 4 - Poor. 7 out of 182 reviews" "
Rating 2 - Terrible. 15 out of 182 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Hilton. The staff was very friendly and helpful, and the room was very nice. Very comfortable beds.
Stayed 2 nights in Apr 2024

10/10 Excellent

PANOS

Stayed 1 night in Feb 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kind Regards, Patrick Naughter General Manager on 21 Dec 2023
Dear valued guest,Thanks for taking the time to write your review. I saw from your rating that you were not satisfied with your recent experience. All we want and look forward is satisfaction of our most valued guests. Please let me know exact reason of your disappointment and we will do our best to address them in most suitable way. Waiting for your kind reply and hope to see you again among the guests of Hilton Batumi!

2/10 Terrible

Zviad

Stayed 5 nights in Aug 2023
Response from Kind Regards, Patrick Naughter General Manager on 21 Dec 2023
Dear valued guest,Thanks for taking the time to write your review. I saw from your rating that you were not satisfied with your recent experience. All we want and look forward is satisfaction of our most valued guests. Please let me know exact reason of your disappointment and we will do our best to address them in most suitable way. Waiting for your kind reply and hope to see you again among the guests of Hilton Batumi!

10/10 Excellent

Ernesto, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Kind Regards, Patrick Naughter General Manager on 21 Dec 2023
Dear valued guest,Thank you for taking the time to complete a review of your recent stay at Hilton Batumi Your kind feedback is very valuable for us. It is great opportunity to hear all guest feedback as it affords us an opportunity to improve all aspects of our hotel and provide feedback to our team.I hope that we can welcome you back to Hilton Batumi very soon.

10/10 Excellent

kwok yiu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Batumi is infamous for its capricious weather. Nonetheless, in Hilton Batumi, even though it's raining heavily outside, you could enjoy your day staying inside the whole day long. There are gym, sauna room (X2) and steam room. All the facilities are in pristine clean condition. One more thing say continental breakfast is not shabby at all. Thumbs up.
Stayed 2 nights in Feb 2023
Response from Kind Regards, Patrick Naughter General Manager on 16 Feb 2023
Dear valued Guest,Thank you for your wonderful review of your recent stay at Hilton Batumi.I am delighted to hear that you had a lovely stay with us.It is very encouraging when our guests take the time to share these great experiences with us as our team and I greatly appreciate this feedback.We look forward to welcoming you back to the Hilton Batumi in the very near future. Thank you

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything nice people always clean very good service
Response from Kind Regards, Patrick Naughter General Manager on 5 Jan 2023
Dear valued guest, Thank you for your detailed review and for your kind words on our product and services. We are truly delighted to read that overall you liked the hotel and look forward to welcoming you back in the near future. Kind Regards,Patrick Naughter General Manager

10/10 Excellent

gavriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place like it
Great please
Stayed 5 nights in Nov 2022
Response from Kind Regards, Patrick Naughter General Manager on 13 Nov 2022
Dear valued guest:Thank you for taking a moment to share your experience. I am pleased to hear you found overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

rivka

Travelled with family
Liked: Cleanliness, staff & service
Service problem
We were 2 dayd out of 4 without a television at the recepion they confirmed that the problem is known but it is impossible to fix it they didnt fix the problem even when we left
Stayed 4 nights in Nov 2022
Response from Kind Regards, Patrick Naughter General Manager on 13 Nov 2022
Dear valued guest,Thank you for taking the time to complete a review of your experience at Hilton Batumi. We greatly appreciate your feedback as it affords us an opportunity to improve all aspects of our service and provide feedback to our team.We look forward to welcoming you back very soon.Kind Regards, Patrick Naughter General Manager

10/10 Excellent

anan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Kind Regards, Patrick Naughter General Manager on 13 Nov 2022
Dear valued guest:Thank you for taking a moment to share your experience. I am pleased to hear you found overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

6/10 Okay

Dima

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is high rated and indded the facility is in good condition and excellent location, however, the service is not at high standard : 2 out of 4 nights we needed to remind the reception to clean the room, on the second day, the room was not cleaned till 18:30, till we reminded. No water was on the arrival day. On the last night there was an alarm at 2:30 at night and all the people were required to go down for 40 minutes till it was confirmed as a false alarm. This can happen, of course, safety first, however, no appologies and compensation was proposed, as if it is OK for us to pay for premium hotel but not OK for hotel to provide a good service and compensate or even appologize in case the service is not good.
Stayed 4 nights in Oct 2022
Response from Kind Regards, Patrick Naughter General Manager on 13 Nov 2022
Dear valued guest,Thank you for taking the time to complete a review of your experience at Hilton Batumi. We greatly appreciate your feedback as it affords us an opportunity to improve all aspects of our service and provide feedback to our team.We look forward to welcoming you back very soon.Kind Regards, Patrick Naughter General Manager

10/10 Excellent

WALEED

Liked: Room comfort
Disliked: Staff & service
The price is too high
The price is too high And the room cleaning service in particular is very bad, the air conditioning is hot and bad, and the TV channels service is bad The reception staff are excellent and wonderful.
Stayed 12 nights in Aug 2022
Response from Kind Regards, Patrick Naughter General Manager on 13 Nov 2022
Dear valued guest,Thank you for taking the time to complete a review of your experience at Hilton Batumi.I am delighted to hear that you had a wonderful time. We greatly appreciate your feedback as it affords us an opportunity to improve all aspects of our service and provide feedback to our team.We look forward to welcoming you back very soon.Kind Regards, Patrick Naughter General Manager

2/10 Terrible

Konstantin, Brooklyn

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Kindest Regards, Patrick Naughter General Manage on 25 Aug 2022
Dear valued guest:Thank you for bringing your important feedback to our attention. I am sorry to hear you were not satisfied with the service level received during your stay. I would highly appreciate if you can tell us in details exactly what was the reason of your disappointment. Rest assured all your comments will be addressed to relevant staff and management for improvement purposes. Looking forward to get your reply soon. Should you choose to stay with us again in the future, we hope to showcase all the best parts of Hilton Batumi!Kindest Regards,Patrick Naughter General Manager

8/10 Good

pavel pesah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel. good service. big suite. air conditioner work may be improved. the room had a little bit of stale odor/ smell when we entered it.
Stayed 5 nights in Jun 2022
Response from Hilton Batumi on 8 Jul 2022
Dear Valued Guest, We appreciate you taking the time to time to share your feedback with us. We're very disappointed to learn your stay with us fell short of your expectations. We are sorry that you didn’t find the value you should expect from us. All your comments were addressed to relevant staff and management for improvement purposes. We'd love to make your next stay at Hilton Batumi the remarkable time you deserve. I do hope you will consider staying with us again in the future! Kind regards, Patrick Naughter General Manager

8/10 Good

bernard

Stayed 3 nights in May 2022
Response from Kind Regards, Patrick Naughter General Manager on 8 Jul 2022
Dear valued guest, Thank you for taking the time to rate us. Your kind feedback is very valuable for us. It is great opportunity to hear all guest feedback as it affords us an opportunity to improve all aspects of our hotel and provide feedback to our team. I hope that we can welcome you back to Hilton Batumi very soon.

8/10 Good

Olga

Stayed 4 nights in Feb 2022
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

gavriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel at all area of batumi
Great place Always willcome
Stayed 1 night in Jan 2022
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

FUAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2021
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

ILLYA M

Stayed 1 night in Nov 2021
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A handicap room
They gave me a room for a handicapped person. So inconvenient : the shower with all these metal bars + some special alarm buttons for the handicapped person I kept on pushing because they were near the light buttons. And what if a handicap person arrives, would they ask me to change the room ?
Stayed 3 nights in Sep 2021

10/10 Excellent

Lali

Stayed 7 nights in Aug 2021
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

2/10 Terrible

Fehaid

Stayed 2 nights in Jul 2021
Response from Torsten Weller, General Manager on 27 Jul 2021
Dear Fehaid, Thank you for bringing your important feedback to our attention. I am sorry to hear you were not satisfied with the service level received during your stay. I would highly appreciate if you can tell us in detail exactly what was the reason of your disappointment to work on improvements and provide you with a much-improved stay in the future. THANK YOU once again and we appreciate you taking the time to write about your experience. Kindest Regards, Torsten Weller General Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
The hotel is not up to 5 star service; the facility needs maintenance ( tv not working only a couple if channels that are useless/ no remote control that works / curtain no black out/ bath tub not draining) for 7 days never changed bed sheets; towels only few and old; no tissue refill etc…) barely 4 stars .. room service and restaurant ( sky view) terrible food and service ; even bed not so clean and some insects ..!!
Stayed 7 nights in Jul 2021
Response from Torsten Weller, General Manager on 27 Jul 2021
Dear Valued Guest, First of all thank you for taking the time to provide us with your valuable feedback. I am sorry to hear that your experience left you disappointed. Your feedback is essential in our effort to correct and improve our service standards and rest assured we will take all your comments into consideration with relevant department heads to make sure they are corrected for the future. We are grateful for your patience and hope to have an opportunity to provide you with a much-improved stay in the future. Kindest regards, General Manager Torsten Weller

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in Jul 2021
Response from Kindest Regards, Torsten Weller General Manager on 14 Jul 2021
Dear Valued Guest, Thank you for taking the time to relay your experience to us! We’re happy that you enjoyed your stay with us.. It’s also delightful that you took advantage of the hotel location. From everyone here at the hotel, thank you for choosing us! We hope you choose our hotel once again in the future to make many more lovely memories with us.

10/10 Excellent

Nissim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Torsten Weller, General Manager on 22 Jun 2021
Dear Nissim, Many thanks for your wonderful rating. Great to see you loved the experience provided and enjoyed your stay with us. Looking forward to your arrival.

10/10 Excellent

Shmaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Torsten Weller, General Manager on 16 Jun 2021
Dear Shmaya, It was a great pleasure to see you staying in our hotel. Appreciate you taking the time to reflect your experience with us. Love to see that you are extremely satisfied and looking forward to welcome you very soon.

10/10 Excellent

itamar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Torsten Weller, General Manager on 6 Jun 2021
Dear Itamar, Thank you very much for your feedback! I am thrilled to see you had an outstanding experience with us. Many thanks for your wonderful rating. That made our day. THANK YOU once again and anytime you need my personal assistance, please feel free to contact me directly to make sure you have a great stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the size of the room,and the bathroom was great.beds .staff was helpful.
Stayed 3 nights in May 2021
Response from Torsten Weller, General Manager on 6 Jun 2021
Dear Valued Guest, Thank you for choosing to stay at Hilton Batumi. It is a great pleasure to see that you enjoyed your experience. Pleasure to read your words about our facilities and team members. THANK YOU once again! Looking very much forward to meet you very soon!

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный персонал
Первая линия моря. Большой отель международного класса со стандартным набором услуг. Очень доброжелательный персонал
Stayed 2 nights in May 2021
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

ITZHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מדהים שרות מעולה
Stayed 5 nights in Mar 2021
Response from Lana on 13 Apr 2021
Dear ITZHAK, Thanks for your great feedback and highest rating. We do appreciate your words and are very happy to see that your stay met all your expectations. Hope to see and great you personally. Thanks, Lana

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Lana Chkhaidze on 13 Mar 2021
Dear Ivan, Many thanks for your excellent score and I am happy to hear your stay at Hilton Batumi met your expectations. I would be very glad yo meet you personally again. Looking forward to your next gateaway! Kinds Regards, Lana

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2020
Response from Torsten Weller on 25 Jun 2020
Dear Valued Guest, Thank you for bringing your important feedback to our attention. I am sorry to hear you were not satisfied with the service level received during your stay. I would highly appreciate if you can tell us in detail exactly what was the reason of your disappointment to work on improvements and provide you with a much-improved stay in the future. THANK YOU once again and we appreciate you taking the time to write about your experience. Kindest Regards, Torsten Weller General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight forward luxury hotel at great price
Everything just worked (except the wifi login, but that's pretty normal! and the front desk was able to help)
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to hotels in our lives We were also in Hilton elsewhere in the world Hilton in the Best Tommy in the World! amazing experience! A caring team of good people who help with everything. Spacious rooms, the best room service we met. Very very tasty food in the dining room. Even the chef made us a special dish because my wife is vegan. Highly recommend
Stayed 5 nights in Nov 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

6/10 Okay

Constantinos

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

2/10 Terrible

Hofit

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
I came to this hotel with my baby and my little children, i asked a conection door or room close to each other and they wanted more money, the rate of the dolar is too expensive in this hotel like the euro. The bathroom is not clean at all!!!!
Stayed 4 nights in Oct 2019

10/10 Excellent

KASSEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel. Very kind staff.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Noy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, vert good room. All the staff are very professional
Stayed 5 nights in Sep 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing to stay in Hilton
it was a pleasure and amazing to stay in Hilton
Stayed 3 nights in Sep 2019

8/10 Good

aviel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

6/10 Okay

Denis

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

nurit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 4 nights in Aug 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Kind Regards, Patrick Naughter General Manager on 25 Aug 2022
Dear valued guest,Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. Please let us know if there is anything we should consider to make your future stay at Hilton Batumi the fabulous time you deserve. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards,Patrick Naughter General Manager