Living room

Reviews of Murmuri Residence Mercader

4 out of 5
Murmuri Residence Mercader
Passatge de Mercader 13-15, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 131 reviews" "
Rating 8 - Good. 30 out of 131 reviews" "
Rating 6 - Okay. 6 out of 131 reviews" "
Rating 4 - Poor. 2 out of 131 reviews" "
Rating 2 - Terrible. 6 out of 131 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent and very convenient for walking around and getting to know Barcelona. Would definitely recommend to stay with a group of people, great rooms and bathrooms.
Stayed 3 nights in Apr 2024
Response from Julià Mateu Hotel Manager on 18 Apr 2024
Dear Lisette , Thank you for sharing your impressions during your stay at Midmost Hotel. We are happy to have contributed to the success of your visit to Barcelona. We hope to have the pleasure of seeing you again. Kind regards,Julià Mateu Hotel Manager

8/10 Good

Fiona

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regina PAGES on 15 Apr 2024
Dear Fiona, Thank you for sharing your comments about your recent experience at our hotel. We apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Best regards, Regina Pagés / Hotel manager

10/10 Excellent

Bianca

Liked: Cleanliness, property conditions & facilities
Response from Regina Pages Hotel Manager on 27 Mar 2024
Dear Bianca, Thank you for sharing your experience at Murmuri Residence, during your visit to Barcelona. We are happy to have contributed to the success of your stay. Best regards, Regina, Murmuri Residence Manager.

10/10 Excellent

David, Chester-le-Street

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was amazing! Great location and the apartment was so modern and clean. While there was always someone at front desk, the door was locked and they kept in touch via WhatsApp. So friendly and couldn’t do enough for you. We can’t wait to come back!
Stayed 3 nights in Feb 2024
Response from Regina Pages - Hotel Manager on 27 Feb 2024
Dear David,Thank you so much for your fantastic review! We're thrilled to hear that you found our property amazing, with a great location and modern, clean apartments. It's wonderful to know that our team's friendly and attentive service, even through WhatsApp, contributed to your positive experience.We can't wait to welcome you back! If there's anything specific you'd like during your next stay, feel free to let us know. Safe travels until then!Best regards,Regina Pages - Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
FALSE ADVERTISEMENT, PROMISES ONE THING AND DELIVERS SOMETHING ELSE
Stayed 5 nights in Dec 2023
Response from Regina PAGES on 8 Jan 2024
Dear Anonymous,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our great location and found our staff friendly.We apologize for any inconvenience caused by the condition of the apartment, particularly the dirty and uncomfortable couch. Your comments are valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your understanding and hope that, despite these issues, you had an overall positive experience. If there's anything specific you would like us to address or if you have any further comments, please feel free to reach out to our management team.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,Regina Pages

10/10 Excellent

Carlin, Pompano Beach

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Regina - Murmuri Manager on 28 Nov 2023
Dear Mr. Carlin,I would like to thank you for choosing Murmuri Residence and for sharing your opinion about us online. Ratings like yours encourage us to keep improving and creating unique experiences for each guest. I am glad to know that your apartment has been lived up to your expectations. It would absolutely be my pleasure to welcome you back. Thank you once again for providing us your maximum rating and for recommending our hotel to other travelers. Best regards from the very heart of Barcelona,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I gave an overall rating of 4 because, all things considered, I am pleased with our stay. However, things did not begin well when, after reserving, I was told I would be staying at the ‘Concepcío’ property instead, though I believe no related info was presented during the reservation process. I consider this a ‘bait and switch’ approach, and I am sad to say that neither Expedia nor Murmuri would take ownership of this apparent deception. In fact, one of the two ‘live’ Murmuri employees with whom I spoke said, as I understand it, that there are only 2 rental apartments at Murmuri, the building advertised in the listing. But on-site, the biggest downside to the property is that, except for limited daytime hours, the ‘reception’ function is performed entirely remote; the human beings responsible are available only by phone (intermittent pickup; automated greeting in Spanish apparently) or by internal phone within the lobby. My wife and I arrived at 10PM on a dark street, unable at first to reach reception by phone, and with no entry code having been provided. When we did connect, audio quality was inadequate to get things taken care of without great frustration and fear that we would be left on the street. The apartment is okay, but the hassles are daunting.
Stayed 3 nights in Nov 2023
Response from Regina Pagès - Hotel Manager on 14 Nov 2023
Dear Daniel, Thank you for leaving your review. First of all, we would like to apologize that there were confusions around your reservation. We are sorry to hear that you think we apply as you put it bait and switch to our reservations. This is not the case at all, you get the room you book. There may be confusion on expedia because there you see the mercader building on the photos, but the room you choose and then book is in concepcion. Again we apologize that there has been confusion here. We do indeed work with a self check in service. You can always reach us by phone which we clearly indicate on our website and you can call us 24/7 and we would love to help you. If there is something we cannot solve over the phone we will always send someone to come and help you personally ( the day itself or the next day). We are very sorry that you experienced all these inconveniences, yet I hope to make it all a little more clear for you now. We hope that despite everything you had a nice stay and if you decide to visit us again we will do everything we can to meet your expectations. Best regards, Regina Pages Hotel Manager

10/10 Excellent

Ivy, Ho Chi Minh City

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is in fantastic location, just few minutes walk to metro station, coffee shop, dining and attractions (Casa Milla, Casa Batllo, Casa Vicents). We got an upgrade to 2 bedroom apartment which was much needed and appreciated after a long flight. The apartment is spacious and had everything that we look for. Highly recommended.
Response from Regina Pagès - Hotel Manager on 11 Nov 2023
Dear IVY, I would like to thank you for choosing Murmuri Residence and for sharing your opinion about us online. Comments like yours encourage us to keep improving and creating unique experiences for each guest. I am glad to know that your room has been lived up to your expectations. It is an honor to have you as a guest.Thank you once again for providing us your maximum rating and for recommending our hotel to other travelers. Kindest regards from the very heart of Barcelona,

10/10 Excellent

Crystal

Travelled with family
A great central location. Apartment is a good size for families. A few funky things in the bathrooms but a beautiful place to stay for a week or more.
Stayed 2 nights in Oct 2023
Response from Regina Pagès - Hotel Manager on 20 Oct 2023
Dear Crystal.Thank you for your feedback! We're delighted to hear that you found our apartment to be in a great central location and well-suited for families. We appreciate your comments, and we will certainly look into any "funky" aspects in the bathrooms to improve the overall experience. We hope you had an enjoyable week, and we look forward to welcoming you again in the future. Your satisfaction is important to us!

10/10 Excellent

William Walter

Liked: Cleanliness, property conditions & facilities
Great town
Stayed 2 nights in Oct 2023
Response from Regina Pagès - Hotel Manager on 17 Oct 2023
As a collective team, we work really hard to ensure that each guest has a comfortable night stay with us, we are happy to see that you would stay with us again and we look forward to welcoming you back, hopefully within the near future.

8/10 Good

Merle

Liked: Cleanliness, room comfort
Communication about check-in
Communication was confusing- information about the Mercader location differed from Concepcio one.I was told i might have early check-in but the computer check-in device had no record of that, so had to wait until 3 pm anyway.
Stayed 2 nights in Oct 2023
Response from Regina Pagès - Hotel Manager on 10 Oct 2023
dear Merle,thank you for sharing your impressions after staying at our residence.We regret that it was not very clear about automatic check-in. We are sorry for the confusion and the wait to have your apartment.Even so, we hope to have the pleasure of seeing you again at Murmuri Residence.Best regards,

10/10 Excellent

Laura

Liked: Property conditions & facilities
Very quiet but fun area. I love it!
Stayed 2 nights in Aug 2023
Response from Regina Pagès - Hotel Manager on 26 Aug 2023
Dear Laura,Thank you for taking your time on writting this review, which is very helpful for us.We are also grateful with the perfect punctuation that you gave us! It is a pleasure to know that you have enjoyed your experience on the Murmuri Residence, where all the team hopes to welcome you back in the near future.Best regards,Regina PagèsMurmuri Residence Manager

10/10 Excellent

tiffany

Travelled with family
Liked: Cleanliness
Fantastic apartment in an incredible location. Huge with everything you needed for a very comfortable stay. There were a few issues in the back deck area. Many slats of wood were broken and if you walked over them your foot would go through which was dangerous to say the least. The apartment was a little dated and could use a little freshening up but as I stated before it really was a well thought out massive space to enjoy Barcelona.
Stayed 3 nights in Jul 2023
Response from Regina PAGES on 15 Aug 2023
Dear Mrs. tiffany, Thank you for sharing your positive experience! We're thrilled that you enjoyed our excellent facilities, cleanliness, and convenient location. The balcony is indeed a great feature for our guests. We apologize for the oversight with the tea towels; we'll make sure to address this to ensure such amenities are available for all guests in the future. Regarding the parasol, we appreciate your feedback and will look into ensuring consistency across all our terraces. We're glad you had a good stay overall, and we hope to have the opportunity to host you again, with all the comforts you deserve. Best regards, Regina Pagés Hotel Manager

8/10 Good

PEDRO

Stayed 3 nights in Jul 2023
Response from Murmuri Residence on 17 Aug 2023
Estimado Pedro,Gracias por compartir su puntuación con nosotros. Agradecemos que nos haya dado un 4/5 y que haya tenido una fantástica estancia en Murmuri Residence.Deseamos verle de nuevo en un futuro.Saludos cordiales

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a really nice area
Stayed 2 nights in Jul 2023
Response from Regina Pagès - Hotel Manager on 22 Jul 2023
Dear mrs. Karen, We appreciate your feedback about Murmuri Residence online. We work every day hard to maintain our level of service and quality in excellence and ensure the satisfaction of our guests and achieve or exceed their expectations.Thank you once again for providing us your maximum rating and for recommending our hotel to other travelers. Regards,

8/10 Good

MARC

Stayed 1 night in Jul 2023
Response from Regina Pagès - Hotel Manager on 9 Aug 2023
thanks for your score

10/10 Excellent

Martyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Right in the middle of everything and an easy walk to everything you might want to see.
Stayed 9 nights in Jul 2023
Response from Regina PAGES on 15 Jul 2023
Dear Martyn, It is my pleasure to read your kind comments regarding your recent visit to Murmuri Residence. I am delighted to read how much you enjoyed the location and your apartment. I very much look forward to welcoming you back soon. Best regards Regina Pagés / Hotel manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Lovely property. Great location. Would come back again!
Response from Regina Pagès - Hotel Manager on 16 Jun 2023
Dear LisaI personally want to thank you for leaving such kind words for us. I am more than happy to read that you enjoy your stay with us.I would like to thank you for choosing us and for your positive review. Looking forward to welcoming you back soon.Yours sincerely, / ReginaHotel Manager

6/10 Okay

fabrice

Stayed 4 nights in Jun 2023
Response from Regina Pagès - Murmuri Residence Manager on 13 Jun 2023
Dear Fabrice,We would like to thank you for taking your time on completing this review.We are sorry to see that your stay did not met with your expectations looking at the punctuation that you gave us. We are always trying to improve our proucts and services, and all the team hopes to welcome you back in the near future.Kind regards,Regina PagèsMurmuri Residence Manager

10/10 Excellent

Oana

Stayed 7 nights in May 2023
Response from Regina Pagès - Hotel Manager on 8 Jun 2023
Dear Oana ,Thank you for taking your time on completing this little survey that we have sent you.We are also grateful with the amazing punctuation that you gave us! It is a pleasure to know that you have enjoyed your stay on the Hotel Midmost, where all the team hopes to welcome you back in the near future.Best regards,

10/10 Excellent

Christopher

Stayed 1 night in Jun 2023
Response from Regina Pagès - Hotel Manager on 8 Jun 2023
Dear Mr. Christopher,Thank you for choosing Hotel Midmost for your stay. We are very happy to read that you enjoyed your room and specially the hotel. We are looking forward to welcome you back in a near future. Best regards, Regina Pagés Hotel Manager

10/10 Excellent

MOIRA

Travelled with group
Liked: Cleanliness, room comfort
Clean, spacious and extremely well-equipped.
From check-in to check-out, our experience was wonderful. The lady in reception very kindly upgraded us, which was a nice surprise. The apartment had everything we needed and was clean, bright and spacious. Will definitely return when we visit Barcelona again.
Stayed 4 nights in May 2023
Response from Regina Pagès - Hotel Manager on 8 Jun 2023
Dear MOIRA ,Thank you for taking your time on completing this little survey that we have sent you.We are also grateful with the amazing punctuation that you gave us! It is a pleasure to know that you have enjoyed your stay on the Murmuri Residence, where all the team hopes to welcome you back in the near future.Best regards,

2/10 Terrible

Graham

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked Murmuri Residence Mercader where we had stayed before and were put in a separate property called GREC. This place was filthy dirty, tired and not as it should be or advertised. All members of our family staying were bitten by insects and mites in the property. We should be given a full refund having complained at the location together with compensation for the bites and distress caused. I do have photos to demonstrate and verify the comments above. Never again!!!!
Response from Regina Pagès Hotel Manager on 29 May 2023
Dear Graham,Thank you for taking your time on completing this review, which is very useful for us.We are sorry to see that your experience was not good, and we want to apologyse for the inconvenience that you comment. We will investigate this because it never happened before.Kind regards,Regina PagèsMurmuri Residence Manager

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment! Very spacious. Staff was very kind and very helpful
Stayed 2 nights in Feb 2023
Response from Regina Pagès - Hotel Manager on 27 Feb 2023
Dear JAMIE, We genuinely appreciate your kind remarks about our services and facilities. I am glad to know that your room has been up to your expectations. It is always nice to read that the service of our team members made a real differenceand we will certainly share your praise with all of them.Thank you once again for providing us your maximum rating and for recommending our hotel to other travelers

2/10 Terrible

Karl

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2022
Response from Regina Pagès - Hotel Manager on 11 Jan 2023
Thank you very much for having taken the time to leave a stars of your recent visit to Mercader Residence. We always appreciate hearing comments directly from our customers to keep improving our main installations and services.We look forward to welcoming you back soon.

8/10 Good

Yasaman

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice experience.
Response from Regina Pagès - Hotel Manager on 30 Dec 2022
Dear Yasaman,We genuinely appreciate your kind remarks about our services and facilities.Thank you for staying with us and for recommending Murmuri Residence to other travelers.We are delighted to read that all your wishes were met and that you had an unforgettable experience with us. It would absolutely be my pleasure to welcome you back.Kindest regards from the very heart of Barcelona downtown,Regina Pagès

10/10 Excellent

Clay

Travelled with family
Liked: Cleanliness, room comfort
Great location, super quiet, great for families
This is the ideal place to stay in central Barcelona for a family of 4 or more. The location is perfect -- near Passeig de Gracia and a modest walk to all of the central Barcelona sights like Las Ramblas, Gothic Quarter, El Born, etc. -- but it is on a quiet and quaint side street that is silent at night. Good value and much better for families because it's like a nicely appointed air b n b style apartment but inside a full building of hotel/apartment style rental units. We will definitely stay here again.
Stayed 2 nights in Nov 2022
Response from Regina on 29 Nov 2022
Dear Clay,Thanks million for sharing your impressions in regards to your recent visit to our stunning Apartments. We are more than glad to hear that we fully met your expectations during your stay with us and you really took advantge of our unbeatable & quiet position in the very heart of Eixample Neighborhood.We are very much looking forward to welcoming you back someday hopefully in the near future at our awesome spot.Yours Faithfully,Regina Pages

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment, spacious, clean and with an amazing terrace.
Response from Regina Pagés / Hotel manager on 8 Nov 2022
Dear Cathy, It is my pleasure to read your kind comments regarding your recent visit to Murmuri Barcelona. I am delighted to read how much you enjoyed the facilities. I very much look forward to welcome you back soon Regina Pagés / Hotel manager

8/10 Good

Henrik

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2022
Response from Regina PAGES on 2 Nov 2022
Dear Mr, Henrik,Thank you very much for taking the time to leave such a wonderfull review about your recent stay at Murmuri Residence Mercader. We really appreciate your kind words. Its our pleasure to hear you especially enjoyed the location and the cleanliness en installations of the apartment.The entire team of Murmuri Residence Mercader is very much looking forward to welcoming you back again soon.Kind regards,Regina Pages/Residence Manager

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location at passage de gracia where you could walk to many areas, take the tour bus, and metro!
Stayed 3 nights in Sep 2022
Response from REGINA on 14 Oct 2022
Estimado Jesus, Muchas gracias por su tiempo destinado en hacernos llegar su opinion tras su visita en nuestros apartamentos. Es un placer saber que su reciente visita ha sido excelente. Trabajamos día a día para mantener nuestro nivel de servicio y calidad en la excelencia y asegurar la satisfacción de nuestros húespedes. Espero tener la oportunidad de poder recibirle de nuevo en un futuro muy cercano. Saludos Cordiales, Regina Pages Director General

10/10 Excellent

Eveleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay in the penthouse apartment at Murmuri Residence Concepció on Passatge de la Concepció- As others have noted check in is at another location, however it’s only a 4min walk away and the porter kindly took my suitcase and walked to the location and showed us up to the apartment, which was beautifully presented and clean. I had concerns having read other reviews about the condition of accommodation, but I needn’t have worried, it was just as photographs, pretty and clean, plenty of towels and slippers complimentary, located on a leafy street, the perfect location for exploring the surroundings. If you are thinking about a few days here, try get the penthouse apartment and enjoy :)
Stayed 2 nights in Sep 2022
Response from Regina PAGES on 16 Sept 2022
Dear mrs Eveleen,Thank you very much for taking the time to share your comments with us. We are very glad to hear that you had a excellent stay with us and that your experience was even better than you expected. It is my pleasure to read how much you enjoyed the location and the condition of the apartment. We are very much looking forward to welcoming you back again soon.Kind regards,Regina Pages/Ressidence Manager

2/10 Terrible

Nazim

Travelled with family
Disliked: Room comfort
Go somewhere else
Molds, fridge not working, freezer leaking, curtains ripped, bathroom with no amenities (shampoo, gel shower, conditioner) hairdryer old and accessories broken, patio door doesn’t lock. No human for checkin (done via a machine). No escort for transfer between buildings.
Stayed 2 nights in Sep 2022
Response from Front Desk on 9 Sept 2022
Dear NazimWe are deeply concerned to read your feedback; you clearly did not enjoy very much of our offering. Be assured we will share your feedbackwith our team. As a team, we strive to exceed guests’ expectations but from reading your review, it is very obvious that nothing was to yoursatisfaction. We are very proud of our offering, and we will continue to drive standards and deliver to our many guests. Thank you.

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was everything really good . Good AC nice apartament
Stayed 2 nights in Aug 2022
Response from Arnau on 30 Aug 2022
Dear Wendy,Thank you for taking the time to leave us a review based on your most recent stay with us at the Midmost Hotel. As a collective team, we work really hard to ensure that each guest has a comfortable night stay with us, we are happy to see that you would stay with us again and we look forward to welcoming you back, hopefully within the near future.Kind RegardsArnau Front Desk

10/10 Excellent

Deepa

Stayed 2 nights in Aug 2022

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, actually best location. Comfy bed. Hot shower. Spacious. Clean. Go for it. Lucky if you get a spot in peak season.
Stayed 2 nights in Jul 2022
Response from Regina Pagès - Hotel Manager on 14 Jul 2022
Dear Ali MOHAMMED, Thank you very much for choosing Murmuri Apartments for your recent stay in Barcelona and also for sharing your opinions here on Expedia. We are happy to know you enjoyed the centric and calm location where the apartments are. As well, we are glad to know you found the bed comfortable, and the apartment spacious and cleanup was up to your expectations. We are looking forward to welcome you and your loved ones very soon in Residence Mercader. Kindest regards from Barcelona Downtown,

8/10 Good

Ali

Stayed 4 nights in May 2022

10/10 Excellent

AYME

Liked: Property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful
Stayed 3 nights in May 2022
Response from Murmuri Residence on 26 May 2022
Dear John, Thank you so much for your nice words to our staff and for giving us a 5 star punctuation. Hope you will be back soon and visit us again Best regards

8/10 Good

Madalina

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2022
Response from Murmuri Residence on 6 May 2022
Dear Madalina, Thank you for giving us such a nice punctuation. We hope you will visit us soon! Best regards,

10/10 Excellent

Smitha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and best to places of visit , dine. Welcoming aura of orange trees was fantastic.
Stayed 2 nights in Apr 2022
Response from Roberto GAROFANO/ Hotel midmost on 16 Apr 2022
Dear Smitha, I really appreciate your positive comments regarding our property. I am proud to know they exceed your expectation. Hope see you soon. Best regards,

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place near everything, spacious, well equipped, helpful staff.
Stayed 3 nights in Mar 2022
Response from Murmuri Residence on 23 Mar 2022
Dear Rachael, Thank you so much for taking your time writting us. It was a pleasure to welcome you and we are so happy that you had enjoyed your stay with us as well as our location and city. Hope you will be back soon! Best regards,

10/10 Excellent

Carlos, Philadelphia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location, cleanliness, attentiveness, communication
Stayed 4 nights in Dec 2021
Response from Murmuri on 4 Jan 2022
Dear Carlos, Thank you so much for your nice words to us and your punctuation about your last stay in Mumruri Residence. We hope you will come back soon. Best regards,

6/10 Okay

Christopher

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Once Regina is gone this place will do well. What a mess.
Stayed 4 nights in Nov 2021
Response from Regina PAGES on 3 Dec 2021
Dear Christopher, Thank you for taking the time to share your opinion about your stay with us. In regards to your constructive comments, I apologize in advance for any inconvenience caused. Concerning your comments I believe that upon check in we solved your stay changeing the appartment as you expected. Otherwise we hope that you enjoyed your stay. Please accept our most sincere apologies for any inconvenience experienced regarding your stay. We look forward to welcoming you back, in order to give you the excellent experience you expected. Yours sincerely, /, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
disapointing
the property is virtually without personnel. A chinese woman at the gate that does not speak Spanish or English. More over: we got stuck inside on our way out: the electric door was blocked and NO PERSONNEL on site. We had to climb the gate with our luggage in order to not miss a flight
Stayed 1 night in Nov 2021
Response from patricia/ front desk on 26 Nov 2021
Dear Guest, First of all, we would like to kindly thank you to having taken your time to send us your feedback. Our guest's opinion is very important for us to improvide in our services and facilities. We deeply regret that your recent visit did not live up to your expectations. Regaring the problems on your departure, we apologized that the electric door was blocked due the torrential rains. This fact is not usually happen, so we hope to have the chance to welcoming you again in a near future to get your expectations as you wish, Best Regards from the very heart of Barcelona, Regina, Hotel Manager

10/10 Excellent

Suveer

Business traveller
Liked: Cleanliness, room comfort
Apartment hotel in the best neighbourhood
Hotel is perfect for a long/short stay in the best part of Barcelona with spacious and well designed apartments.
Stayed 2 nights in Nov 2021
Response from Maribel Ponce on 21 Nov 2021
Dear Suveer, On behalf of the entire team we would like to thank you for sharing your wonderful review about your recent stay with us. We are delighted to read how much you have appreciated your stay in our apartments, making reference of the design and the size of the apartments. We will be more than happy if you decide to come back and make the same choice for your stay in Barcelona. Best regards,

8/10 Good

Eva

Travelled with family
Liked: Amenities, property conditions & facilities
Lovely big modern apartment in a pretty side street. Close to restaurants, bars, shops… all at your door step. Communication bit difficult if you can’t speak Spanish (luckily we got some basic..) I don’t believe in daily housekeeping but we stayed for 8nights and our apartment was cleaned only 1x and I had to ask for it at the reception. But otherwise lovely place to stay in Barcelona.
Stayed 8 nights in Oct 2021
Response from Maribel Ponce on 28 Oct 2021
Dear Mrs. Eva, We would like to thank you for taken the time to share your opinion. Your comments help us to evaluate and improve the experiences of our guests. We are really sorry that find some failed standards from our service, please accept our sincerest apologies. We take note of your negative comment and we will like to inform you that the daily cleaning service is upon request. Once again we apologize for the inconveniences and the entire team would like to welcome you back again in order to bring you the excellent service you deserve. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Pol Vidal on 16 Oct 2019
Dear guest, Thank you for choosing Hotel Murmuri for your stay in Barcelona. We would like to appreciate as well that you time to write this review. We are glad to know that you had good stay in our propery. We hope to welcome you back soon. Kind regards,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
When we returned, the bathroom had some hair in the shower stall and the shower drain was not draining properly. Also the floor in the kitchen has some loose runners coming off and the tablecloth was not perfectly clean
Stayed 2 nights in Oct 2019
Response from Pol Vidal on 13 Oct 2019
Dear Guest, Thank you very much for having taken your time to send us your feedback, following your recent visit, We regret that your stay at Murmuri was not entirely perfect. We will transfer your feedback to our clenning service in order to improve our services and facilitates. If your travels bring you back to Barcelona, we sincerely hope to have the chance to welcome you back again in order to get everything as you expect. Best Regards from the very heart of Barcelona, Front Desk

4/10 Poor

Ella

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We arrived at the property by taxi for easy access but we had to walk 5 minutes to another property for checking in. Hotel would not keep our luggage after check out, because they are afraid that the customer would not come back to get it. I travel frequently and I never thought i would face to this type of problems. They don't clean room daily. Nespresso coffee machine was there without a coffee so we asked if we can purchase from the hotel, the answer was 'No , we have to go to supermarket to buy them.' Staff is not friendly, we didn't feel welcomed at all.
Stayed 3 nights in Sep 2019
Response from Pol Vidal on 13 Oct 2019
Dear Ella, First of all, we would like to kindly thank you to having taken your time to send us your feedback. Our guest's opinion is very important for us to improvide in our services and facilities. We deeply regret that your recent visit did not live up to your expectations. Regaring the capsules of coffee we kindly inform that in our all the aparments we provide the home appliances but not the capsules. We hope to have the chance to welcoming you again in a near future to get your expectations as you wish, Best Regards from the very heart of Barcelona, Front Desk

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We enjoyed the stay at the apartment. It had many of the great conveniences and excellent location with nearby shops, markets and restaurants. The only hiccup was trying to figure out appliances as there were no manuals or instructions but thanks to Google search I located copies. The staff was outstanding. Thanks Roberto!
Stayed 4 nights in Sep 2019
Response from Pol Vidal - Front Desk Manager on 5 Oct 2019
Dear Tim, Thank you for choosing Hotel Murmuri for your stay in Barcelona. We are glad to know that you enjoy our outstanding location in the city and the staff meet all your expectations. We hope to welcome you again very soon. Thank you very much. Kind regards,