We requested a quiet room but ended up in a room near the elevator. I went down to Reception but they said all other rooms had been checked in. (It was only 4-5pm). I questioned if they had received my request, they retorted that a request is always just a request. There was no choice unless I paid to upgrade. It was a bit like falling into the trap so I refused. I doubted if they had ever looked into my request long before I arrived. Obviously, this is not the practice of this un-professional Reception. Your guest can just tell upon arrival but certainly the chance to fulfil request is not likely.
Since this is a Student Accommodation, extra noise all day and night. There is a notice on the wall of the corridor saying the quiet time is from 11pm. Therefore, do not expect you can complain or sleep without noise before 11pm! In our case, we were so tired after an early flight. However, it is really disappointed about the inconsideration for different types of guests.
I also want to mention our room is a room for handicapped people. ( I did not request that. ) Toilet is higher and it is not a comfortable facility to me as I am just 5'2".
Moreover, they do not provide kettle in room. You can get hot water from Dining Room when it is opened during their meal times (dinner serves from 8pm only) but you are not allowed to take their cups out of the Dining Room. This is very impractical and inflexible for matured paying guests.