This is our 3rd stay at an Under Canvas property and we are big fans! In fact, we already booked UC Yellowestone for May 2025 which is what makes this review a little dissappointing.
The biggest takeaway, we stayed at UC Arcadia a week before the camp was closing for the season and the staff reflected that in their attitudes. While everyone was courteous and nice, it was apparent (through them even talking about how short-staffed they were and how some of them would not be returning after this season) that they had already moved on mentally. For example, when we stayed at UC Zion (best experience so far of all 3 properties) the staff advises on hiking routes for the kids, places to eat in town, how to be prepared for the day. At Aracadia, I inquired about a couple of hiking routes that I was considering and was tolde to Google how to get there. Also, you have to text them if you want your tent cleaned (that wasn't the case at Zion or Lake Powell) so our tent was dirty when we got back from a long day of hiking (mind you it's $579/night). We will stay in UC again but I think the main resolve is not to stay when they are a week from shuttting down as the staff is checked out mentally.
BTW: Be ware of the kids tent option when it rains, the kids tent got completely soaked and we had to roll cots into the suite to make room for them.
