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Reviews of True Siam Phayathai Hotel

3 out of 5
True Siam Phayathai Hotel
45 Soi Sriayuttaya 12 Patumwan, Bangkok, Bangkok

Reviews

8.2

Very good

Rating 10 - Excellent. 116 out of 342 reviews" "
Rating 8 - Good. 154 out of 342 reviews" "
Rating 6 - Okay. 54 out of 342 reviews" "
Rating 4 - Poor. 11 out of 342 reviews" "
Rating 2 - Terrible. 7 out of 342 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love True Siam.
Stayed 1 night in Apr 2024

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when in Bangkok. My home away from home
Stayed 2 nights in Apr 2024

10/10 Excellent

EILEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Spacious room, good pressure hot water shower, always clean. Great staff. Delicious breakfast buffet. Happy to stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The service was awesome. Rooms clean and nice. Room rate an absolute bargain. Highly recommended.
Stayed 8 nights in Dec 2023

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service, property conditions & facilities
Very nice environment
No room services are provided the bathroom are smelly Call for room service around 10pm but they’re claim no staff are on duty
Stayed 1 night in Sep 2023
Response from Julie (Manager) on 22 Sept 2023
Thank you for your comment but the pictures on your reviews or above are not the True Siam Phayathai hotel we located in Bangkok and we do not have a swimming pool. Anyway, if the time you stay has a problem we have staff to help to check the room at that time.

10/10 Excellent

Jan Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is walkable from the Phayathai BTS station. The room was spacious and clean. Make sure to bring your own toothbrush because they do not provide it. The staff are prompt in attending to your requests or concerns. Breakfast is okay, but they do not serve hot water or perhaps they just had difficulty communicating in English language. Overall, we had a pleasant stay. We were supposed to extend. Initially, we were charged 1200Baht but when I was about to finalize, they suddenly told us that it's 1300Baht. Thus, we did not opt to extend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, especially for the rating/price. Friendly staff. More modern/stylish interior than expected! Location is convenient- close to BTS and local mall including a cinema, with great street food stalls every night. Really easy to travel to main shopping areas in the center of the city and pretty much anywhere else via train, but the party area requires wrangling a bus (a fun adventure!) as it isn’t serviced by the BTS.
Stayed 5 nights in Aug 2023
Response from Julie (Manager) on 24 Aug 2023
Thanks for your comment, this support our staff to do the best service to the customer.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from Julie (Manager) on 13 Jun 2023
Thanks for your rating.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transport, for airport connections Phaya Thai, otherwise I was using Victory Monument. Have breakfast few times at Oasis Coffee, good place and 24hours open! Hotel looks good, nothing to complain, my room was on the 4th floor with little view of the skytrain from my small balcony. Looked everything new. On my last day in Bangkok I was bit overwhelmed from the city and I found the room very relaxing!
Stayed 4 nights in Feb 2023
Response from Julie on 23 Mar 2023
Thanks for your comment and we wish to serve you and your family in the next trip.

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with staff emergency response
Location is just 5-7 mins walk to Phaya Thai BTS station and around 15-20 mins walk to Pratunam. If you are taking a taxi or Grab you have to advise them the actual street name and that street is just one way. Room is spacious but the closet is very small and open. One thing I didn’t like during my stay is their service. I had an ankle injury one evening and needed cold compress. I asked for an ice pack or ice at least but was told to buy it from the nearest 7-11 which is about 3-5 mins away as they don’t have any. I was disappointed with how the staff response to their guest emergency situation.
Stayed 2 nights in Feb 2023
Response from Julie on 14 Mar 2023
Thanks for your comment and sorry for the ice supply. If guest need any help, please kindly explain problem to staff so we can know the reason and can help you immediately. If ask the ice for drink only, we don't supply in hotel. Sorry for the communication might be mis-understand.

10/10 Excellent

ron, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for transportation from the airport and to other locations around the city. The front staff are extremely kind and helpful. I would stay here again.

10/10 Excellent

Bethan

Stayed 2 nights in Dec 2022
Response from Julie (Manager) on 4 Jan 2023
Thank you for your reviews.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent base to explore Bangkok! The room was spacious and exceptionally clean. We needed help with a few things (taxi bookings, weighing luggage, printing visas) and the staff were very helpful. The hotel was also only a short walk from two BTS stations, so travel to other parts of the city were easy.
Response from Julie (Manager) on 4 Jan 2023
Thank you so much for your review. This is support us. to do the best to our value guest. We do hope to serve you again in future.

8/10 Good

Clifton, Tarrytown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed with at least 5 other properties over the last two weeks priced at a similar pricepoint: I prefered this one the most. The staff was friendly and I felt understood when just chatting with them. They seemed overprotective policy-wise, requiring a 1000baht deposit for the room but it was ultimately fine. The areas that I'd improve which detracted from what would have been a perfect rating: the breakfast buffet seemed kinda lackluster for the price. It needed more selection. Second, like several other properties I have stayed at, the shower does not drain properly, so after about 30 seconds, I'm standing in a puddle, which I don't like. I would stay here again despite these issues.

8/10 Good

yifan, Any city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside about this property: it is located in a dark and sticky alley with some dirty water that street food vendors dumped. And it's a busy alley with a lot of traffic at shooting speed. Very scary when you walk.
Stayed 2 nights in Nov 2022
Response from Julie (Manager) on 25 Dec 2022
Thanks for your comment, this alley is near the shopping area and also in the city so that it quite busy way.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of Bangkok's best kept secrets. Literally! While located within walking distance of Victory Monument (easy bus to Don Meuang airport) as well as the train to the other, main airport, it is hidden on a tiny back street with no signs or indications. I had a terrible time finding it. Otherwise, I had agreat stay -- quite, comfortable, near shops and restaurants. A great place. Other than its hidden location, it is a very fine place to stay.
Stayed 2 nights in Jun 2022
Response from Julie (Manager) on 6 Jul 2022
Thanks for your comment and be happy you have a great stay with True Siam Phayathai Hotel. We do hope to serve you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk manager was great' he was very concerned about my personal welfare.
Stayed 1 night in Mar 2022
Response from Julie on 14 Mar 2022
So appreciate for your comment, it is so support us to do the best service to our guest.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and services are good. Unfortunately the bed is a bit too firm for our liking. And the buffet breakfast need more varieties from day to day .
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been recently renovated and was very comfortable. It is good value for the cost. The hotel requires a 1000 baht deposit, even if you prepay for the room. The deposit was returned promptly upon check out, after room inspection. I would stay here again. It is within walking distance to the Airport Rail Link and to the BTS, Phayathai stop.
Stayed 2 nights in Jan 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good hotel with friendly and helpful staff. Close to SkyTrain stations. Lots of street food available locally.
Stayed 2 nights in Jan 2020
Response from Julie (Manager) on 15 Jan 2020
Thanks for your comment, we are so appreciated your comment and we do hope to serve your family and friends in future trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Not far from BTS skyrail. Large spacious rooms. Would definitely stay there again and recommend to friends.
Stayed 4 nights in Nov 2019
Response from Cherry on 20 Nov 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Julie on 6 Nov 2019
Thanks for your comment, we will try the best to improve our service to serve our value guest.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to the skytrain, right in the centre of town and close to malls and decent eateries, this is a hotel I'll gladly return to in my next visit to Bangkok. The buffet breakfast in the restaurant is a bit expensive but worth every dime spent on it Happily, there are cheaper alternatives just across the street.
Stayed 2 nights in Jul 2019
Response from Julie on 13 Aug 2019
Thanks for your comment and we are so happy that you enjoy your stay and will come back for next trip.

10/10 Excellent

Jonathan N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Surachai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Surachai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room is nice but the breakfast and service isn't that great. Was kinda expecting a little more especially after reading the reviews. Kinda disappointed.
Stayed 2 nights in Apr 2019
Response from Cherry on 19 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

CHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consider ok, but a bit fast from platina fashion mall.
Stayed 4 nights in Apr 2019
Response from Cherry on 19 Apr 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room accessible by BTS
The room is big. We stayed in the deluxe room with balcony. Bed is comfortable. Staff members are nice, especially John, who's also a Filipino. Their USD exchange rates are really good, so we got our Baht from them all the time. Location is between Phaya Thai BTS and Airport Link and Victory Monument BTS Stations so really convenient.
Stayed 4 nights in Apr 2019
Response from Cherry on 11 May 2019
Thank you very much for your time to provide us a good review. I will pass your comments to all staffs here to keep our great services and facilities. All of us here look forward to welcoming you back soon.

10/10 Excellent

Virachai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff extremely friendly, room is big and very clean, nothing to complain
Stayed 1 night in Apr 2019
Response from Cherry on 10 Apr 2019
Thank you very much for your time to provide us a good review. I will pass your comments to all staffs here to keep our great services and facilities. All of us here look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed, friendly reception staff, reliable Internet connection.
Stayed 3 nights in Mar 2019
Response from Cherry on 1 Apr 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

4/10 Poor

Kia Heng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Value
Poor Value for money
Stayed 3 nights in Jan 2019
Response from Cherry on 6 Feb 2019
Thank you very much for staying with us and for giving us a feedback. And we are so sorry to know that our hotel didn't meet your expectations. We will take your comments to improve the service. I look forward to another chance to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was great for a nights stay in bangkok
Stayed 1 night in Jan 2019
Response from Cherry on 30 Jan 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed on three separate nights and had breakfast at the Hotel, excellent food.
Stayed 1 night in Jan 2019
Response from Julie (Manager) on 14 Jan 2019
Thanks for your comment. It is so support us to do the best service to our value customer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Cherry on 14 Dec 2018
Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Huge Room!
Hotel is nicely decorated, clean and neat. Room was huge! Location is near BTS and local eateries. Highly recommended!
Stayed 3 nights in Nov 2018
Response from Cherry on 22 Nov 2018
Thank you very much for your time to provide us a good review. I will pass your comments to all staffs here to keep our great services and facilities. All of us here look forward to welcoming you back soon.

6/10 Okay

Mike

Liked: Cleanliness, staff & service
The hotel is located in a quiet area about 5 blocks from the sky train. The two issues we had were: The smell in the room, and the construction during the day within the hotel. When I booked the hotel there was no mention of the construction.
Stayed 3 nights in Oct 2018
Response from Cherry on 14 Nov 2018
Thanks for your comments, your satisfaction is our highest priority. And we are so sorry for any inconvenience cause under some room maintenance.

8/10 Good

Edward

This was our second booking at this really nice small hotel and I have just booked it again for next week when my wife and her son will be travelling to Bangkok again. The location is great, easy walk to the BTS, Airport link, shopping and restaurants.Our room had a balcony and a very nice shower, quiet and very clean. Staff were friendly and very helpful.
Stayed 1 night in Aug 2018
Response from Cherry on 5 Sept 2018
We are delight to know that you enjoyed during stay with us. Please come to visit us again when you come to Bangkok next time.

8/10 Good

Edward

Great Place, Great location.
The hotel is very nice, lots of authentic teak in the lobby and restaurant areas. The location is a "10", short walk to shopping, eating, and BTS. The staff was very friendly, front desk staff spoke good english (Filipino gentleman) and the room was large with a nice small balcony, Spotlessly clean. I didn't try the restaurant because you have to walkup a flight of stairs and I use a walker, otherwise I would give everything a "10"
Stayed 2 nights in Aug 2018
Response from Cherry on 5 Sept 2018
Thank you for your very positive comment. We will keep up our standard as you mentioned to serve our guest well. Look forward to welcoming your next visit.

10/10 Excellent

Sole, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sole
Comfortable Close to skytrain and food Stay several times when in Bangkok
Stayed 1 night in Aug 2018
Response from Cherry on 22 Aug 2018
Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick stay
Extremely close to the airport rail and sky train. Clean large room and friendly service. For the price it was perfect.
Stayed 1 night in Aug 2018
Response from Cherry on 16 Aug 2018
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Looking forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel，comfort stay。restaurant and seven-eleven are nearby.
Stayed 1 night in Jul 2018
Response from Cherry on 16 Aug 2018
We are delight to know that you enjoyed during stay with us. Please come to visit us again when you come to Bangkok next time.

8/10 Good

Arthur, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in quiet area and very close to subway hub.
It was a pleasure staying at True Siam hotel. It was on a quiet street off the main road but still very close to subway line. Room was very clean and got great currency conversion rate at front desk.
Stayed 2 nights in Jan 2018

8/10 Good

sole traveler, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,safe and close to foods and skytrain.
Second time stay here. Last time was May 2017, Because clean, safe , close to foods and skytrain. Big room
Stayed 2 nights in Jul 2017
Response from Julie on 22 Jul 2017
So appreciated for your comment.

8/10 Good

Lim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, close to food stalls
Comfortable, safe and clean, Near many food stalls In between two train station

6/10 Okay

Jim, Adelaide

Basic
I was looking for a cheap hotel for one night close to where I needed to be. This is a basic hotel with basic facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel that is located on a small soi. The hotel staff is very friendly and helpful. There are plenty of eateries along soi Rangnam. It is conveniently located near the BTS. King power is near the hotel.

6/10 Okay

charmiq, Australia

Disliked: Property conditions & facilities, room comfort
True Siam Review
I Stayed in the hotel for 5 nights, i think it's ok overall for that price, but i wouldn't stay there again in the future, the room is not very clean and smells bad. Wifi is also slow. The fridge is super noisy, i had to unplug the power cord at night.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, conveniently located for travellers
when travelling through, or staying in Bangkok this is an excellent hotel for ease of access to both airports, and most parts of the city. Very comfy, spacious, immaculate at a reasonable rate, the only downside is the rarely used restaurant and no pool. My 4th stay, and will return

8/10 Good

Will, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Good hotel, friendly staff, would stay again.
Response from General Manager on 21 Sept 2016
Thank you so much for your staying with True Siam Phayathai Hotel. We are happy you have a great experioence during your stay with us. We strive to provide day by day an exclusive service that's why your feedback is important for us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.