IHG prides itself in highest standards of cleanliness but Sindhorn Midtown turned out to be a disappointment. We initially booked a studio room and got assigned to one in building B. We found a pair of shoes left behind by a previous guest in the shoe cabinet, nose snot on the wallpaper, and later that night the water heater in our room broke down halfway through my shower. We were then transferred to a standard room in the main building. Much better but I still find a thick layer of dust collecting behind the bedside speaker and a temporary fix for hairdryer plug, disturbing. The staff were nice but we felt they fall short in terms of the training and the way they handle complaints. I also notice a contrast between the public area vs. the room. Things look nice and well kept at public areas. It’s a disappointing experience for a 5-star, we expected more than this.