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Reviews of New Siam Palace Ville

3 out of 5
New Siam Palace Ville
56 Trok Rong Mai, Chao Fa Road, Chanasongkram, Phra Nakhon, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 149 out of 473 reviews" "
Rating 8 - Good. 219 out of 473 reviews" "
Rating 6 - Okay. 72 out of 473 reviews" "
Rating 4 - Poor. 17 out of 473 reviews" "
Rating 2 - Terrible. 16 out of 473 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jarunee

Disliked: Staff & service, property conditions & facilities
Old room and staff are not nice or friendly.
Stayed 1 night in Apr 2024
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

10/10 Excellent

Sirinya

Stayed 2 nights in Mar 2024

10/10 Excellent

Isabella

Stayed 2 nights in Mar 2024

6/10 Okay

Premah

Travelled with family
Overall was a good stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was in the center of everything we wanted to do! Easy to walk and quiet. Super safe and clean.
Stayed 3 nights in Feb 2024
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

8/10 Good

dariusz

Stayed 3 nights in Feb 2024

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
It is central enough to be convenient but not in the craziness of Khaosan Road.
Stayed 3 nights in Feb 2024
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

8/10 Good

MIKE

Liked: Staff & service
Good location
Stayed 3 nights in Jan 2024

6/10 Okay

Caroline

Stayed 3 nights in Jan 2024

8/10 Good

Ophelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

madeleine

Stayed 2 nights in Jan 2024

10/10 Excellent

Adriano

Stayed 1 night in Jan 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get your breakfast elsewhere
The New Siam offers, or just tags on, a breakfast when checking in. I thought this would be convenient and might be really good like Thai food is. I found the food to be mostly similar to a free hotel breakfast in the States and not nearly enough staff to manage the food prep, hosting, clean-up, etc. The bit of Thai food on offer was lame. Knowing there are a million places nearby, just plan accordinlgy.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anand Kumar

Stayed 4 nights in Dec 2023

10/10 Excellent

Monika, hampton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Albert W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the area. Great breakfast. Helpful staff. Did not like the irregular WiFi.
Stayed 3 nights in Nov 2023
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked the hotel because it was the closest to the Travel Mart company to take a bus to Cambodia. The hotel staff is great, the internet was good, very nice pool, very good breakfast. The room was basic, but still had a little fridge and water everyday. The area around, I don't care too much - very touristic.
Stayed 2 nights in Nov 2023

6/10 Okay

Marcin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, small and damp.
Small and damp room, would not stay there more than one night. Staff top class, very friendly.
Stayed 1 night in Oct 2023
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

10/10 Excellent

Joey

Stayed 3 nights in Oct 2023

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good, staff were excellent.
Stayed 2 nights in Jul 2023

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Philip

Stayed 2 nights in Jun 2023

8/10 Good

Leo

Stayed 2 nights in May 2023
Response from Pattanapong N. on 24 Jun 2023
Thank you for booking your stay with us and sharing your review to let us know of what we did right and wrong. Please rest assured that your comment will be shared to our staff concerned for our future development and hope to be of your services again soon. Regards,

8/10 Good

Juliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a really great location. Walking distance to khoa San road for restaurants or bars, and also walking distance to the royal palace, wat arun, and wat pho (30-40 min walk). The room was on the smaller side, very small bathroom, and the room was hard to keep cool. Amenities are very basic, but the hotel is relatively affordable and in good location. Just depends what you want to prioritize on your stay!
Stayed 4 nights in Apr 2023

10/10 Excellent

john

Stayed 3 nights in Mar 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2023

10/10 Excellent

Elin Hilde

Stayed 2 nights in Mar 2023

6/10 Okay

Richard

Disliked: Cleanliness, staff & service
Gone downhill
Bit of a let down after a previous visit (pre Covid). Location is excellent but cleanliness has slipped and the staff were unable to fulfill a couple of basic requests - like a fan for the room (not into a/c if I can avoid it). Will be looking for an alternative next time.
Stayed 3 nights in Feb 2023

10/10 Excellent

phillip

Liked: Cleanliness
Stayed 1 night in Feb 2023

8/10 Good

Daniel

Stayed 1 night in Jan 2023

2/10 Terrible

Samuel, Hamilton

10/10 Excellent

khanittha, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location within walking distance to restaurants and shops. You can take tuk tuk to grand palace if you don't want to walk in this heat for 100 baht. You can take taxi to the closest BTS train station less than 100 baht to go into the big center of Bangkok. Ask the front desk. The ladies are very helpful and friendly.
Response from Somchok on 17 Apr 2024
Thank you for being our guest and sharing your experience during your stay. Your comment is valued to us and will be shared for our future development. My apology for any inconvenience which may have caused and hope to be of your services again soon. Sincerely MR. Somchok Channoi General Manager New siam Groups

6/10 Okay

wiebke

Travelled with group
Liked: Cleanliness
Stayed here pre Covid, and it’s a sweet little place to stay! Stayed here recently, under the test and go requirements, and it was obviously nothing like it’s former self. Though they were now open to guests staying longer than just the rest & go day, very little was done in the way of making guests feel welcome. Which is understandable given the circumstances, and I imagine it will be back to it’s sweet former self once tourism picks up again!
Stayed 13 nights in Apr 2022
Response from Pattanapong N. on 9 May 2022
Dear Wiebke, Thank you for being our returning guest and sharing your review to let us know of your experience. Please accept our sincere apology for any inconvenience which may have caused and we hope that the incident will not totally ruin your confidence in us and will give us an opportunity to be of your services again soon. Regards,

10/10 Excellent

Donald, charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with Covid protocols. Nice location also.
Stayed 1 night in Dec 2021
Response from Pattanapong on 11 Dec 2021
Dear Donald, Thank you for being our guest and sharing your nice review. We are looking forwards to being of your services again soon. Stay safe and healthy, Pattanapong N.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great location. Breakfast had nice choices. Could walk to many attractions. Staff friendly
Stayed 2 nights in Feb 2020
Response from Pattanapong N. on 3 Mar 2020
Thank you very much for your generous compliment and excellent rating. We are delighted to learn that you had thoroughly enjoyed our prime location, facilities, and high service standard. I will be sure to share your kind comment with my entire team and we all look forward to an opportunity of welcoming you to our Hotel again on your next visit to Bangkok.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
When room was cleaned bathroom was ignored, other than that it's the same as always. Quiet as long as the room beside doesn't watch tv or play music too loud
Stayed 7 nights in Jan 2020
Response from Pattanapong N. on 3 Mar 2020
Thank you very much for booking your stay and sharing your feedback with us. My apology for any inconvenience which may have caused and I will be sure to share your comment with my entire team for our future improvement and we all look forward to an opportunity of welcoming you to our Hotel again on your next visit to Bangkok.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location from Khao San Road
Short walk to Khao San Road without having to deal with the noise all night long. We also walked over the Grand Palace from here which was nice. There was a mixup with our reservation when we arrived so they had to put us in their sister resort on the river for the first night (not sure if this was the hotel's fault or the fault of hotels.com). This was highly inconvenient since we had to wake up the next day and check out instead of being able to just stay unpacked. Once we got back to the New Siam Palace Ville they let us check in right away (early) and let us check out late the next day as an attempt to make up for it so that was nice. Breakfast buffet at the restaurant was good and staff was very nice.
Stayed 2 nights in Dec 2019
Response from Manaschaya P on 6 Jan 2020
Dear Sir/Madame, Thank you for your reviews and if there is anything, we should improve then please feel free to recommend us. We are hope to welcome you next time. Regards, newsiam.net

4/10 Poor

ofer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Manaschaya P on 31 Dec 2019
Dear Sir/Madame, Thank you for your reviews and if there is anything, we should improve then please feel free to recommend us. We are hope to welcome you next time. Regards, newsiam.net

8/10 Good

Poopy

Liked: Cleanliness, staff & service
A little run down and across from an abandoned building, a dark alley way separates this place from Khao San Road. The staff are attentive and friendly. Location was just OK. Koi are a nice touch but the outside deck had holes in it and a dirty towel separated the deck from the hotel.
Stayed 6 nights in Dec 2019
Response from dotty on 27 Dec 2019
Dear Value Customer, Thank you very much for your feedback, we are appreciated of that and we will try to improve our service to be better. Regards, New Siam Guesthouse

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in a great location
Great location. No issues. Standard hotel for a decent price. Breakfast was good.
Stayed 3 nights in Dec 2019
Response from Manaschaya P on 25 Dec 2019
Dear Mr Richard, Thank you for your reviews and if there is anything, we should improve then please feel free to recommend us. We are hope to welcome you next time. :) Regards, newsiam.net

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Manaschaya P on 22 Dec 2019
Dear Valued customer, Thank you for your reviews and if there is anything, we should improve then please feel free to recommend us. We are hope to welcome you next time. Regards, newsiam.net

8/10 Good

Ligia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The staff was friendly and the location of the hotel is great! The hotel energy was off for couple hours and was a bit hard to sleep in the hot weather without AC. The rest was good.
Stayed 1 night in Dec 2019
Response from Manaschaya P on 6 Dec 2019
Dear Valued customer, Thank you so much for your feedback, we appreciated of that and if there is anything, we should please feel free to contact us. Regards, New Siam Palace Ville

8/10 Good

Traian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Manaschaya P on 5 Dec 2019
Dear Valued customer, Thank you so much for your feedback, we appreciated of that and if there is anything, we should please feel free to contact us. Regards, New Siam Palace Ville

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Manaschaya P on 29 Nov 2019
Dear Sir/Madame, Thank you for your reviews and if there is anything, we should improve then please feel free to recommend us. We are hope to welcome you next time. Regards, New Siam Palace Ville

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Manaschaya P on 27 Nov 2019
Dear Valued customer, Thank you so much for your feedback, we appreciated of that and if there is anything, we should please feel free to let us. We hope to welcoming you again. Regards, RSVN team New Siam Riverside

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Good breakfast, friendly attentive staff, good location for walking to sights of interest. Bathrooms in lobby didn’t have toilet paper. Bedroom didn’t have enough either
Stayed 1 night in Nov 2019
Response from Manaschaya P on 24 Nov 2019
Dear Valued customer, Thank you for staying with us, we will fix the issue you experienced. We hope to welcoming you again. Regards, RSVN team New Siam Palace Ville

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet! Convenient! We’ll come back here again!
Very quiet street with parking, perfect location for staying in the Khao Sarn Road area. Everything was good. Breakfast excellent. Short hop from the river and restaurants on the river.
Stayed 1 night in Nov 2019
Response from Manaschaya P on 24 Nov 2019
Dear Valued customer, Thank you so much for your feedback, we appreciated of that and if there is anything, we should please feel free to contact us. We hope to welcoming you again. Regards, RSVN team New Siam Palace Ville

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5 stars!
Wonderful staff, great location, clean and comfortable...why more do you want! This is a perfect place for an incredible price. It checks all the boxes and the personal attention and assistance is second to none. Would recommend without hesitation
Stayed 3 nights in Nov 2019
Response from Manaschaya P on 15 Nov 2019
Dear Valued customer, Thank you so much for your feedback, we appreciate of that, and if there is anything we should improve please feel free to contact us. We look forward to welcoming you again. Regards, RSNV team New Siam Palace Ville

10/10 Excellent

Nicolas

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
2nd stay here. Would stay here again. Just be careful when you close door as it tends to slam. Close to Khao San, the river, and the temples, but tucked away from the crowds and noise. Yummy banana muffins!
Stayed 3 nights in Oct 2019
Response from Manaschaya P on 12 Nov 2019
Dear Hidden, Thank you so much for your feedback, we appreciate of that and if there is anything we should improve then please feel free to contact us. We hope to welcoming you next time. Regards, New Siam Palace Ville