Teres/patio

Ulasan tentang Grand Mercure Bangkok Atrium

5 out of 5
Grand Mercure Bangkok Atrium
1880 New Petchburi Road, Bangkok, Bangkok

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 431 daripada 1000 ulasan" "
Penilaian 8 - Baik. 375 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 116 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 49 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 29 daripada 1000 ulasan" "

8.8/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Alex

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good hotel and price per quality, but old and inconveniently located! I got bad room and they quickly changed it for me with upgrade
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Michael, Ann Arbor

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The entire hotel staff was outstanding. Reception, bell services (including wheel chair assistance), room service delivery. I travelled extensively before retirement and stayed in probably 1,000 hotels and do not recall a more pleasurable hotel staff.
Menginap 3 malam pada Mei 2024
Respons daripada Guest Experience Manager,GrandMercureBangkok Atium pada 15 Mei 2024
Dear Michael,Thank you for taking time to share your thoughts on the review about your stay at the Grand Mercure Bangkok Atrium. It's very heart-warming to hear our team member’s hospitality especially reception, bell services and room-service staff all contributed to make your stay extra memorable. We are excited to welcome come you back the next time when your travel brings you back again to BangkokWarm Regards,Patcharaporn Crutmuang

10/10 Cemerlang

Florence

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great
Menginap 1 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 6 Mei 2024
Dear Florence,Thank you for sharing your positive experience! Our team is committed to going the extra mile for our guests, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation to continue delivering the excellence professional service.We will look forward to your next trip soon when your travels bring you back again to Bangkok!Best RegardsGrand Mercure Bangkok Atrium

10/10 Cemerlang

ZAW

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff are very welcome
Menginap 2 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 6 Mei 2024
Dear ZAW,Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you have great experience staying with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards

10/10 Cemerlang

Timothy

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location, excellent facilities and friendly, professional staff
Menginap 13 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 23 Apr 2024
Dear Timothy,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations, and your feedback is very invaluable to us, and we're thrilled to have contributed to your memorable experience. We really appreciate for your kind support, and We look forward to welcoming you back for another exceptional stay.Best Regards,

10/10 Cemerlang

Elizabeth

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved the location! Amazing hospitality!
Menginap 2 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 22 Apr 2024
Dear Elizabeth,We are thrilled that you had a wonderful stay with us and giving us perfect 5/5-star rating. Your satisfaction is our ultimate goal and that our staff were able to make your experience a memorable one. Your feedback motivates us to continue delivering exceptional service. Thank you again for sharing your great experience with us. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Warm Regards, Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

10/10 Cemerlang

masaki

Menginap 3 malam pada Apr 2024
Respons daripada Guest ExperienceManager,Grand MercureBangkok Atium pada 15 Mei 2024
Dear Masaki, Thank you for your delightful feedback about your experience at The Grand Mercure Bangkok Atrium. It's fantastic to know that our team's effort ensuring your comfort and satisfaction made you feel warm welcome and valued. We hope to welcome you back for another enjoyable experience in the near future! Best Regards, Patcharaporn Crutmuang

10/10 Cemerlang

Florence

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was perfect
Menginap 1 malam pada Apr 2024
Respons daripada Artitaya Ponsin pada 13 Apr 2024
Dear Florence, Thank you for taking time to share your experience on this site. It is a great pleasure to know that your stay was a perfect one. We look forward to welcoming you back in not too long future. Happy Songkran !Best regards,

10/10 Cemerlang

Kerisha

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice property. I would stay here again.
Menginap 1 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 10 Apr 2024
Dear Kerisha,We appreciate your feedback and are delighted to know you enjoyed your stay at the Grand Mercure Bangkok Atrium. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Best Regards,

6/10 Boleh diterima

Kiera

Sukakan: Kebersihan
Menginap 1 malam pada Apr 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 30 Apr 2024
Dear Kiera,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

8/10 Baik

Pui Ying

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
職員服務態度好,大堂香味很像香港K11 Musea的味道!房間寬敞,但廁所沒有抽風系統比較焗。距離MRT站10分鐘路程,酒店右邊有一間7-11!
Menginap 5 malam pada Mac 2024
Respons daripada Guest Experience Manager,GrandMercureBangkok Atium pada 5 Apr 2024
尊敬的 Pui Ying:感谢惠赐有关下榻 The Grand Mercure Bangkok Atrium. 的宝贵意见。听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Patcharaporn Crutmuang

10/10 Cemerlang

Shannon

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Enjoyable stay. Basic clean rooms. Staff and service absolutely fantastic.
Menginap 8 malam pada Mac 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 22 Mac 2024
Dear Shannon, We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Baik

Qingping

Menginap 4 malam pada Mac 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 1 Apr 2024
Dear Qingping,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Sincerely,Patcharaporn CrutmuangGuest Experience ManagerGrand Mercure Bangkok Atrium.

6/10 Boleh diterima

Ma del Consuelo

Mengembara bersama keluarga
Kind of old building, in need of some maintenance in rooms. Building sorrounded by empty lots. Imposible to retrieve any reliable information from concierge .
Menginap 1 malam pada Mac 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 21 Mac 2024
Dear Ma del Consuelo,We really appreciate you taking the time to share your rating and comments about your stay at the Grand Mercure Bangkok Atrium. We humbly received your feedback about our room condition that need updating. But for all that, our main priority is to be able to offer the well maintained and comfortable atmosphere for our guest. As your satisfaction is very important for us; we regret to hear that you have slightly discomfort using our concierge service. However, we will make sure that we deliver your feedback to the team to enhance more our guest experience. Thank you again for sharing your experience with us and hope we will have an opportunity to welcome you back again for your next visit.

8/10 Baik

NAOKI

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
概ね満足だが、シャワー室から水が漏れるのは嫌だった.
Menginap 3 malam pada Feb 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear NAOKI, We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We humbly received your value feedback and have reviewed it with our team to foster the improvement. We care always looking for ways to improve our customer experience. Your satisfaction is very important to us.Thank you for your review and hope you will consider staying with us again.Sincerely,

10/10 Cemerlang

Nicholas, mesa

Menginap 9 malam pada Feb 2024
Respons daripada PATCHARAPORN CRUTMUANG pada 20 Mac 2024
Dear Nicholas,Thank you for your recent stay and awarding us an outstanding rating. We are delighted that your stay exceeds your expectations.Thank you again for sharing your feedback and we are looking forward to welcoming you back for another exceptional stay.Sincerely,Patcharaporn Crutmuang,Guest Experience ManagerGRAND MERCURE BANGKOK ATRIUM

10/10 Cemerlang

Jordan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I flew at early and arrived at the property at 9:30am. They offered to hold my luggage and allow me to use showers and the pool area while I waited for my room, to which they were able to have ready even earlier than anticipated. Everyone is incredibly friendly. The view from the corner room was amazing. The breakfast is A . So much variety. Would absolutely stay here again.
Menginap 1 malam pada Feb 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear Jordan,We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and we hope to enhance this experience even further in the future.Thank you again for sharing your experience, and we look forward to having you back with us again soon.Sincerely,

6/10 Boleh diterima

Brian

Mengembara bersama pasangan
Tidak sukakan: Keadaan hartanah & kemudahan
Our room was a corner suite, definitely showing signs of old age. Should have been renovated 5 years ago. Expensive restaurant so maybe just go somewhere else. None of the staff spoke English, so it was a bit hard to order food and organize taxi's etc. don't order a margarita from the pool bar, you'll be disappointed.
Menginap 2 malam pada Feb 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 29 Mac 2024
Dear Brian,We very much appreciate your feedback regarding your recent stay at the Grand Mercure Bangkok Atrium.We are deeply sorry to hear about your unpleasant experience. We humbly received your comment in regard our hotel needs upgrading. on the other hand, our main priority is to be able to offer the well maintained and comfortable atmosphere. We truly know that our guest satisfaction is our priority concern, and you have our assurance that we are currently looking into issue that you mentioned in order to enhance better stay experience for our guest.Furthermore, we completely understand that our hotels always welcome tourists from many nationalities and the English communication for staff plays very essential, as the result in this matter; We strongly take your feedback very seriously and we'll review our training process and take steps to ensure that our representative staff are knowledgeable and courteous. Thank you again for sharing your experience with us. We hope to have an opportunity to welcome you back and make your stay more enjoyable.Sincerely,Patcharaporn Crutmuang,Grand Mercure Bangkok Atrium.

10/10 Cemerlang

Donald

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Feb 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear Donald,We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. Thank you for your recent stay and awarding us an outstanding rating. We hope to have you back with us again in the near future.Sincerely,

6/10 Boleh diterima

Asil

Sukakan: Keadaan hartanah & kemudahan
Menginap 3 malam pada Feb 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear Asil,Thank you for choosing to stay with us and we very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We appreciate your value feedback which we always strive to provide quality service and satisfaction to our guests in order to enhance exceptional guest's experience even further.Thank you again for sharing your experience and we hope to have an opportunity to welcome you back again in the future.Sincerely

8/10 Baik

Per

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear Per,We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. Thank you for your recent stay awarding us positive rating. Your feedback is really appreciated. In the near future we hope to welcome you back again soon.Sincerely

10/10 Cemerlang

Johan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very friendly and helpful staff in general! Clean room, food perfect. A place to be! CONGRATULATIONS 👏
Menginap 4 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear Johan, We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is such a wonderful that you found our rooms comfortable and our associates friendly. We are really delighted that your stay exceeded your expectation. Your glowing feedback made our day!Thank you again for sharing us your experience. We eagerly await your next visit and the chance to exceed your expectation once more.Sincerely,

8/10 Baik

MICHIAKI

Menginap 2 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 22 Mac 2024
Dear MICHIAKI,Thank you for your recent stay and awarding us a positive rating!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review and value feedback are appreciated. Thank you for staying with us and hope to have an opportunity to welcome you back and turn your experience to be your outstanding stay.Sincerely,

4/10 Lemah

Sam

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Two single beds but together for the king room. No exhaust in the bathroom, bath tub and the tap dirty.
Menginap 1 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 2 Mei 2024
Dear Sam,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made and well taken care of. In the future we hope you consider giving us another chance to serve you better.Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

10/10 Cemerlang

RYAN

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
great location
Menginap 3 malam pada Dis 2023
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 20 Mac 2024
Dear RYAN. We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium.Thank you for choosing us and giving us a perfect 5/5 rating. We are thrilled that you had a wonderful stay with us. Thank again for taking your time to rate our hotel. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Lemah

Jeremy J

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Supposedly upgraded. Room didnt have a tub as stated in reservation, room was not very clean, and I left for another hotel within hours of arrival. Would not recommend.
Menginap 2 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 2 Mei 2024
Dear Jeremy, We are sorry to hear that the condition of the room was less than ideal. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

8/10 Baik

Homboé

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Not very comfortable. The furniture was very outdated. The toilets were clogged and they ne ver fixed it .
Menginap 3 malam pada Jan 2024
Respons daripada Patcharaporn Crutmuang, Guest Experience Manager pada 22 Apr 2024
Thank you for reaching out to our team with feedback about your stay at the Grand Mercure Bangkok Atrium. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of the room condition that needs upgrading. Our main priority is to be able to offer the well maintained and comfortable atmosphere. Our guest satisfaction is our priority concern. We will deliver your feedback to our team as we strive to meet our guest's need to enhance better stay. Thank you again for sharing your experience. We really hope you will consider staying with us again. Sincerely, Patcharaporn Crutmuang, GRAND MERCURE BANGKOK ATRIUM

10/10 Cemerlang

Alice Bridgette, Mississuga

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Courteous and professional Staff. Awesome ambience, convenient location and scrumptious breakfast buffet selection. Will recommend and visit again. 👌
Menginap 4 malam pada Jan 2024
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Alice ,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

4/10 Lemah

Sabine

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Ein Hotel das völlig in die Jahre gekommen ist. Im Badezimmer in der Dusche war überall Schimmel , es fehlte Toilettenpapier und Kosmetiktücher. Die Lage ist praktisch zum Airport, aber nicht um in die Innenstadt zu kommen. Kein gutes Preis -Leistungsverhältnis. Auch der Pool ist nicht so, dass man länger verweilen möchte. Das Personal war sehr freundlich und zuvorkommend.
Menginap 2 malam pada Jan 2024
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Sabine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

2/10 Teruk

Motoki

Mengembara bersama keluarga
Tidak sukakan: Kemudahan
Menginap 4 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Motoki,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Cemerlang

Tracy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Duangkamol KongsuwanFront Office Manager (Ms.) pada 14 Jan 2024
Dear Tracy,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Baik

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Soweit alles okay. Das Hotel selbst könnte nun gerne an diversen Stellen eine Renovierung vertragen, aber das ist jammern auf hohem Niveau.
Menginap 2 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Anonymous,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Cemerlang

Olivia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Olivia,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Cemerlang

Maribel

Menginap 1 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Maribel,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Baik

Michel

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
GRANDE CHAMBRE BIEN EQUIPEE PETIT DEJEUNER COPIEUX
Menginap 5 malam pada Dis 2023

4/10 Lemah

NICOLAS, ST AUGUSTIN

Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
3 chambres de réservées, pas une journée sans un soucis. Problème de parodie de douche, nettoyage de la chambre pas correct, pas de papier toilette, souvent oublié, pas de savon ou de shampooing. Évier bouché…
Menginap 13 malam pada Nov 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Nicolas,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Cemerlang

John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Decent selection at breakfast (the buffet area isn't closed, despite what the confirmation said). Helpful staff. Only minor niggle was the lights wouldn't turn off - an engineer had to be summoned to fix it when it happened around midnight. He attended within a few minutes and all was good once more. Handy(ish) for the MRT and rail link to Suvarnabhumi airport - 10 minutes walk, but that's a lot on a very hot day! Get a cab to the station for 40baht instead. Eco friendliness not so great, single glazed windows in that heat, must use a lot of energy for aircon. Didn't try the gym, pool etc.
Menginap 2 malam pada Dis 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear John,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Boleh diterima

Fiona

Menginap 3 malam pada Nov 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Fiona,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

6/10 Boleh diterima

Dominique

Sukakan: Kakitangan & perkhidmatan
Les chambres auraient besoin d etre refaites Traces sur les murs. Pas de shampoing anotre arrivée etc... Pas digne d un hotel de cette catégorie Impossible d avoir la clef de la chambre communicante
Menginap 2 malam pada Nov 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Dominique,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

2/10 Teruk

Katrine

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Toilettet ved receptionen var fint nok. Resten af hotellet var meget slidt og beskidt. Vi var i tvivl om der var skimmelsvamp på badeværelset, eller om det bare var ekstremt snavset. Derudover var der også en virkelig grim lugt både på værelserne og gangene. Vi var en større gruppe afsted, og havde derfor flere værelser, og det var det samme på alle værelserne. Udsigten var tilgengæld på når man havde valgt et hjørneværelse
Menginap 3 malam pada Nov 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Katrine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Cemerlang

Peter

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very helpful and patient with me
Menginap 9 malam pada Nov 2023

8/10 Baik

Malimone

Menginap 1 malam pada Okt 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Malimone,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Lemah

JEAN-MICHEL

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
20' for check in and at 8.15pm, the room was still not ready !! there was a terrible sewage smell in my room during my whole stay. Hotel very old. Would need to be renovated.
Menginap 2 malam pada Nov 2023
Respons daripada Duangkamol Kongsuwan (Ms.) Front Office Manager pada 14 Jan 2024
Dear Jean-Michel,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Cemerlang

Rohab

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
lovely staff, great room
Menginap 5 malam pada Okt 2023
Respons daripada Ms.Duangkamol Kongsuwan (Front Office Manager) pada 7 Nov 2023
Dear Rohab,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

10/10 Cemerlang

Lee

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We only stopped one night here but it was nice and clean well maintained and safe. We wanted no hassle as we had quite a schedule and it was exactly what we wanted
Menginap 1 malam pada Okt 2023
Respons daripada Ms.Duangkamol Kongsuwan (Front Office Manager) pada 7 Nov 2023
Dear Lee,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

10/10 Cemerlang

Rune Helge

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Okt 2023

10/10 Cemerlang

SUNG YOUN

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
오래되어서 조금 낡았지만 관리상태는 좋습니다. 조식은 다양한 음식에 정말 맛있었습니다.
Menginap 1 malam pada Okt 2023
Respons daripada Ms.Duangkamol Kongsuwan (Front Office Manager) pada 7 Nov 2023
Dear Sung Youn,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

8/10 Baik

Habibur, Dhaka

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Sep 2023
Respons daripada Ms.Duangkamol Kongsuwan (Front Office Manager) pada 6 Okt 2023
Dear Hanibur,Thank you for sharing your fantastic experience at Grand Mercure Bangkok Atrium. We are thrilled to hear that you had an exceptional stay! We are especially delighted to know that our staffs, attentive service and went above and beyond to ensure your stay was comfortable and special. We will definitely pass on your kind comments to our team. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visit. We will strive to provide you with another wonderful stay. Best Regards,

10/10 Cemerlang

MENG AIK

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall excellent
Menginap 2 malam pada Sep 2023
Respons daripada Ms.Duangkamol Kongsuwan (Front Office Manager) pada 4 Okt 2023
Dear Meng Aik,Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Grand Mercure Bangkok Atrium in Bangkok . Kind regards,