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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and fitness centre

Choose dates to view prices

A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Air conditioning
The current price is RM645
RM717 total
includes taxes & fees
17 Nov - 18 Nov

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(27 reviews)

Highlights

Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
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About the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Upscale hotel near Upper Hot Springs
A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self-parking
  • An electric car charging station, a lift and smoke-free property
  • Multilingual staff, a 24-hour front desk and luggage storage
Room features
All 174 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and hairdryers
  • 50-inch TVs with cable channels
  • Fridges, electric kettles and heating

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9.6 out of 10, Exceptional, 1,864 reviews
The price is RM793
RM881 total
includes taxes & fees
17 Nov - 18 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 17 Nov 2025 start from RM 645.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Otter Hotel?

Self-parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Otter Hotel?

Checkout is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within a 15-minute walk of Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 1 mile (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 863 out of 1094 reviews
Rating 8 - Good. 150 out of 1094 reviews
Rating 6 - Okay. 56 out of 1094 reviews
Rating 4 - Poor. 13 out of 1094 reviews
Rating 2 - Terrible. 12 out of 1094 reviews

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay !!
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Rooms were great, hot pools were amazing with great views, and the restaurant food was top notch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Room was clean, staff were welcoming and helpful!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere, the hot tubs were so nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Suvneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very perfect stay
Stayed 1 night in Oct 2025

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Otter hotel in Banff. Exceptional service, great food, and beautiful views.
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Beautiful hotel, very clean,Coffee was delicious!
Stayed 3 nights in Oct 2025

10/10 Excellent

Rylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place!! Will be my go to place to stay in Banff now
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle Christine Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great restaurant
Stayed 4 nights in Oct 2025

8/10 Good

Haseen E

Liked: Cleanliness, amenities, property conditions & facilities
Room was cozy and staff was very nice and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, amazing views from the hot tub.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jade

Great views and beautiful hotel space
Stayed 2 nights in Oct 2025

8/10 Good

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great hot pools, comfortable rooms, lovely staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean rooms and we love the hot tubs with the Mountain Views.
Stayed 1 night in Oct 2025

10/10 Excellent

Brock

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, friendly staff. Great pools. Room view was amazing!
Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hot tubs with the mountain view. The staff were very friendly and accommodating
Stayed 1 night in Nov 2025

8/10 Good

Mircea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the staying, and catching the northern lights made it a fantastic experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, the service from checkin to check out and the staff was amazing. Highly recommend
Stayed 1 night in Nov 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Otter. Lovely staff, clean and comfortable room and incredible hot pools!
Stayed 2 nights in Oct 2025

8/10 Good

Intaek

Liked: Cleanliness, amenities, property conditions & facilities
Little expensive but here is banff
Stayed 1 night in Aug 2025

10/10 Excellent

danmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very impressive hotel. Quiet and clean. We enjoyed the spring water and good service.
Stayed 3 nights in Nov 2025

10/10 Excellent

Reema

Liked: Cleanliness, amenities
The front desk staff were very friendly, helpful and nice. The room was great and we loved the nice touch of a birthday card for my son
Stayed 1 night in Nov 2025