4/10 Lemah
Nicholas
Mengembara bersama keluarga
22 Jul 2025
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Banff is beautiful. I stated this lodge a few months prior to July and it was incredible. Everything was amazing. I loved it so much. I booked it for a night in July and drove 600 km for the experience of the lodge as well as the area. I’ve already spoken to the staff about my concerns. There was no indication on the website or on Expedia that the upper hot tubs were being renovated and that there was construction going on. To be fair I know their busy season is in the winter and it’s important to have everything ready for them, but I would’ve loved to have known just to how much things would be affected
We had a small pet and unfortunately the room was not cleaned. Well as we found other pet hair and some existing damage to the room itself that was not repaired. I did share my concerns with front desk staff, as well as sharing some photos with them and they were very sympathetic and understanding. The general manager got in touch with me and I did share my concerns and I believe I was heard. My main complaint is really letting the hotel know that if there are renovations happening to please inform people while they’re looking for a place to book. I have no idea when I may be back in Banff, but would try this place again once all the renovations and repairs are done
Nicholas
Menginap 1 malam pada Jul 2025
