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Reviews of Courtyard by Marriott Bandung Dago

4.5 out of 5
Courtyard by Marriott Bandung Dago
Jln. IR. H. Juanda 31-33, Bandung, West Java

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 94 reviews" "
Rating 8 - Good. 23 out of 94 reviews" "
Rating 6 - Okay. 7 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern which meant the rooms were compact, particularly the bathrooms. It's starting to feel a little dated, but is okay. Staff were very friendly, but this is Indonesia so you'd expect nothing less
Stayed 3 nights in Jan 2024
Response from Courtyard by Marriott Bandung Dago on 3 Apr 2024
Dear Our Valuable Guest,Thank you for taking the time to let us know about your experience while staying with us.We are glad to know that you enjoyed our facilities and services during your stay. Your kind compliments are truly appreciated. Also, it's such a pleasure to receive your compliments over our located hotel.Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again whenever your travels bring you back to Bandung.

10/10 Excellent

Ping-Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Yee Siang

Stayed 1 night in May 2023
Response from Andi Bagistav Oddek on 14 Jul 2023
Dear Yee Siang,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral Manager

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Had a great stay in this hotel. The staff are very knowledgeable and helpful. The room was modern and spacious. My favourite part was breakfast where chefs, Pak Mulus and Pak Adhi made a number of custom made local dishes for me to try on top of the buffet which was available to all. The dishes were delicious.
Stayed 3 nights in Apr 2023
Response from Andi Bagistav Oddek on 12 May 2023
Dear Ms. Leslie,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral ManagerCourtyard by Marriott Bandung Dago

10/10 Excellent

Shella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights on business trip and I can easily said that they have fulfilled my needs during my stay - fast internet connection, fast in room dining service. Plenty of breakfast choices and good coffee make my morning great. I would recommend this hotel for those who wants to visit Bandung. I will definitely come back here for my next visit.
Stayed 3 nights in Feb 2023
Response from Andi Bagistav Oddek on 21 Feb 2023
Dear Ms. Shella,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral Manager

10/10 Excellent

Eman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean
Response from Andi Bagistav Oddek on 21 Feb 2023
Dear Mr. Eman,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city n convenient
Stayed 1 night in Dec 2022
Response from Andi Bagistav Oddek on 21 Feb 2023
Dear Ms. Maria,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral Manager

10/10 Excellent

Ronny, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at every level were fabulous! The Assistant Food and Beverage Manager and Rudy in the restaurant were excellent and made a difference to our stay there m! We will definitely recommend this hotel
Stayed 1 night in Sep 2022
Response from Andi Bagistav Oddek on 3 Oct 2022
Dear Mr. John,We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.Sincerely,Andi Bagistav OddekGeneral ManagerCourtyard by Marriott Bandung Dago

6/10 Okay

Christian

Stayed 2 nights in Apr 2022

6/10 Okay

EILEEN

Business traveller
Everything Average
Stayed 3 nights in Apr 2022

10/10 Excellent

Erwin

Stayed 2 nights in Mar 2022
Response from Nadia Zulfah on 7 Apr 2022
Dear Erwin, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.

10/10 Excellent

Nicky

Stayed 1 night in Nov 2021
Response from Nadia Zulfah on 7 Apr 2022
Dear Nicky, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Amazing
Stayed 1 night in Sep 2021
Response from Nadia Zulfah on 4 Nov 2021
Dear Guest, Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung.

6/10 Okay

Dolly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely terrible!
This is the worst experience ever stay at 4/5 stars hotel! We stayed here for 2 nights ( 2 room ) with my family. Feeling uncomfortable and not enjoyable! We were so tired and we wanted to take a good rest before shower. I found out that the tiles in the shower box were terribly disgusting. Also the drain looks terrible!!!! Both room are the same disgusting especially the bathroom! I don’t think the cleaner really do their job. Gosh! Even beside the sink were dirty from the previous tenant before me. I reported to the concierge and show them the pictures I took. They were surprised and offers me another room. I checked 2 room before I move in, I found out the cleanness of the bathroom were the same as before. I complained again to the Assistant Manager name xxx (forgot her name) and she then offered me another room and I think is ok until I moved in. I found out the floor was dusty, I wasn’t notice at the first place until my shirt felt on the floor! Beside the sink were dirty. The lamp were dusty! The bathroom wise were clean then the 4 rooms I have seen! For the service was excellent. The bathroom need to be renew if you still want to get it runs. And of course the cleanness of the entire room especially the bathroom! I also attach some pictures of the bathroom and other part of the room!
Stayed 2 nights in Dec 2020
Response from Andi Bagistav Oddek on 7 Apr 2022
Dear Dolly, Thank you for taking the time to share your recent experience with us in the Guest Satisfaction Survey. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Courtyard Bandung Dago. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival process. Thank you for being our valued customer and we hope to welcome you again whenever your travels bring you back to Bandung. Sincerely, Andi Bagistav Oddek General Manager Courtyard by Marriott Bandung Dago

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overrated Score Hotel
Score 9,2 is overrated. The room is small when consider the Courtyard Marriot name. But service by the staff is reflecting Courtyard Marriot class. When you visit this hotel, bring cabin size luggage. More than that, You have to take turn between opening the luggage or opening your bathroom door. Ironing board placement is odd and not fit the spot. The TV entertainment is not Smart TV nor HD quality, so unable to watch Netflix. The bathroom towel is aging and gray not balance with the luxury Kohler closet equipment.
Stayed 2 nights in Oct 2020
Response from Andita on 1 Nov 2020
Dear Mr. Paul, Thank your for taking time to review your experience during stay at Courtyard by Marriott Bandung Dago. I am Andita as Guest Relation Executive has been received your experiences. On behalf of hotel team, kindly accept my sincere apologies for the inconvenience during your stay. We understand, as our valued guest, you shall get our best services. Regarding your issues, all has been conveyed to all team for improvement. Once again, we do apologize for make you feel uncomfortable. We still hoping that we can give you best service on your next plan when you stay at our hotel. Thank you once again and wish you a great day ahead. Best regards, Andita

10/10 Excellent

Wulan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good location and excellent staff. My family love the hotel and had very pleasant stay. Thank you very much Mba Oni at Reservation’s , Pak Agus from front desk and the rest of the team.
Stayed 1 night in Sep 2020
Response from Oni on 11 Oct 2020
Dear Bu Wulan, Thank you for your kind reply. And we are glad to hear if your family enjoyed the stay with us. Once again thank you. Best regards,

10/10 Excellent

Wulan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much Mba Oni from reservation , Pak Agus from front desk and the rest of the team. My family love it very much and they enjoyed the stay at the courtyard Marriot Dago.
Stayed 1 night in Oct 2020
Response from Andi Bagistav Oddek on 24 Oct 2020
Dear Ms. Wulan, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Andi Bagistav Oddek General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

David

Stayed 1 night in Feb 2020
Response from Andi Bagistav Oddek on 24 Oct 2020
Dear Mr. David, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Andi Bagistav Oddek General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Yudhidya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott does not lie
Well, you can trust Marriott. I used to stay in this property when it has not been managed by Marriott. It was good but was not excellent. But now the building has been fully remodelled. This is arguably the best hotel you can stay in Dago area. One can be improved is the drop-off and parking area. It needs more space to avoid crowded.
Stayed 1 night in Feb 2020
Response from Kadek Suartana on 20 Feb 2020
Dear Mr. Yudhidya, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Kadek Suartana on 12 Feb 2020
Dear Mr.Ivan, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. And Andita was excellent and kept checking on us to make sure we were fine.
Stayed 2 nights in Jan 2020
Response from Kadek Suartana on 4 Feb 2020
We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely,

8/10 Good

juniawati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Kadek Suartana on 6 Jan 2020
Dear Ms. Juniawati, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Kadek Suartana on 2 Jan 2020
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

SUSI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ok. At the city center
Stayed 1 night in Dec 2019
Response from Kadek Suartana on 24 Dec 2019
Dear Ms. Susi, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff and great breakfast spread. Receptionists and concierge were all very efficient and prompt in their actions.
Stayed 3 nights in Nov 2019
Response from Kadek Suartana on 17 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Kadek Suartana on 17 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Suryo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious and great location
Stayed 2 nights in Sep 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Suryo, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Steve, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

6/10 Okay

Mardiany, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Reception hotel staff are friendly and approachable but theee us a lobby lounge staff who is new and young fresh from senior high schooll or tertiary.. I wanted to use my credit card to pay but he keep saying that need pin number. I explained that it is not a debit card. I don't blame the new staff but I think he is not well trained. I ibserved that he has to keep walking to & fro from lobby lounge to the main cafe. So I followed him and asked the supervisor in-chargexat cafe cashier on the concern. The supervisor is a man in late 40s who seems not too friendly and quite slow in keying the bill into system. He said the credit card payment is not integrated with cafe cashier system..I should have paid Cash instead of using my Citibank Credit Card. First time staying in Courtyard Marriott by Dago of which I think the service in Four Points by Sheraton are overall mucy better, their staff are Competent and Knowledgeable.
Stayed 2 nights in Jul 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Ms. Mardiany, Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Receiving a warm welcome and speedy check-in process often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Courtyard Bandung Dago. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival process. Thank you for being our valued customer and we hope to welcome you again whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Endah

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Lipstick stain in a cup while breakfast
We expect the hotel are amazing coz under Marriott name but unfortunatelly not. Swimming pool area is not big and supposed to be non smoking area coz a lot of kids there but we found an old man was smoking while sitting with his maybe 4 yrs old boy and also after check-out waiting our taxi to come, we saw a group of man standing outside exactly in front of exit door, almost block the exit. We was hoping that they will be gone while our taxi come and good thing they move only 3m to the right. Well at least we can walk to our taxi even we still can smell the smoke. The worst is on breakfast, we asked for the tea for my husband and me, and later when my husband abt want to drink, he saw lipstick stain in the cup then i checked my cup, i saw coffee stain outside the glass and i wipe it out, it washed out so our conclusion that they didnt wash and clean the cup. We call them and complained. They give us new different cup but we already not in good mood. Others are just ok good. Worst hotel ever and dont think we ever come back again!
Stayed 2 nights in Jun 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Ms. Endah, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good place, excelent food, but the services below expectation for big name in hotel business, and also for zero tolerance for late check out even in friday where all men have to pray first
Stayed 3 nights in Jun 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Receiving a warm welcome and speedy check-in process often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Courtyard Bandung Dago. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival process. Thank you for being our valued customer and we hope to welcome you again whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Kris

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Security is tight which is good. The room (1417) I stayed is newly renovated, but unable to use the handheld shower head (no water flowing out), therefore only can use the rain shower head. Not able to access to my room on the last day before check out time, even after the reception hand over me a new card.
Stayed 3 nights in May 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Kris, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

6/10 Okay

Verified traveller

Disliked: Room comfort
Didn't has sharper
The quilt was bad, not warm enough
Stayed 3 nights in May 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Receiving a warm welcome and speedy check-in process often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Courtyard Bandung Dago. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival process. Thank you for being our valued customer and we hope to welcome you again whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Adzuhri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay good place
A good place in the middle of town. The service was so good overall. The reception also great. The building park is available and easily to access. Also near the public centre.
Stayed 4 nights in Apr 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Adzhuri, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

soetiono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Soetiono, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Adzuhri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in the middle of town
The hotel near the shopping & public centre in the city. Overall services was nice. Pool & fitness centre are available. I got an upgrade room type from premier to suite due to non smooking room availability for free. It such a very pleasure service to stay in that such room.
Stayed 1 night in Apr 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Adzuhri, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

CHIA MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and facilities
Hotel staff is friendly and service is very well. It looks like a building, facilities are quite new, love it.
Stayed 1 night in Mar 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Chia Ming, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Sheng Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel with very delicious meals.
Stayed 2 nights in Mar 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Sheng Chun, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay experience with Courtyard marriott. I will definitely come back to stay again. The staffs are friendly and hardworking. I stayed there for more than 1 week and they never missed a single day of do housekeeping for my room. The location is just perfect for business trip or travelling because it is located at the center of Bandung city.
Stayed 8 nights in Feb 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Maria Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Ms. Maria, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

LAURINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Overall it was a pleasant stay, good location helpful and friendly staff, good breakfast. Will stay here again next trip
Stayed 6 nights in Jan 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Ms. Laurine, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Andhika Annas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Andhika, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. James, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bandung. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Bandung Dago and we hope you choose to create more memories with us whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Kadek Suartana on 18 Dec 2019
Dear Guest, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to the friendly staff at Courtyard
Stay was made extra pleasant by the very friendly staff. Room was clean. Connecting to the internet was fuss free. Breakfast was tasty.
Stayed 3 nights in Nov 2018
Response from Kadek Suartana on 18 Dec 2019
Dear Mr. Eric, Thank you for taking the time to share your recent experience at the Courtyard Bandung Dago with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bandung. Sincerely, Kadek Suartana General Manager Courtyard by Marriott Bandung Dago