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Reviews of Rodeway Inn Baltimore - Inner Harbor South

2 out of 5
Rodeway Inn Baltimore - Inner Harbor South
1401 Bloomfield Ave, Halethorpe, MD

Reviews

4.8
Rating 10 - Excellent. 112 out of 1000 reviews" "
Rating 8 - Good. 135 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 163 out of 1000 reviews" "
Rating 2 - Terrible. 425 out of 1000 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with group
Disliked: Amenities, property conditions & facilities
Don’t. Go. Here. The pictures online are incredibly misleading. The condition of the rooms and bathroom were HORRIBLE. The bedding has stains, the bathrooms has missing lights, the locks on the doors were broken and just nails in the walls. We felt incredibly unsafe. Do NOT stay here under ANY circumstances.
Stayed 1 night in May 2024
Response from tm on 23 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Monique

Liked: Staff & service, amenities
I like the room it was claen and cozy
Stayed 1 night in May 2024
Response from tm on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Dominique

Run down even after renovations Door was questionable No remote on arrival Low toilet paper Toilet barely flushed Had to hold lever for tub water to go down .. If u need a place to just crash, its okay
Stayed 1 night in Apr 2024
Response from tm on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Mohamed

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wouldn’t recommend this place to anyone. The cigarette smile was all over. Even the bed sheet has cigarette burn. They have the cheapest hand towels in the market. The staff were nice and friendly.
Response from tm on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property to my worst enemy.
Stayed 2 nights in Mar 2024
Response from tm on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Gregory

Business traveller
Disliked: Amenities, property conditions & facilities
The bed in the room was old and used and had a dent on the side that sunk in And they have roaches i killed at least 7 roaches. Luckily I was leaving town and will never have to deal with that again
Stayed 2 nights in Mar 2024
Response from tm on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Matisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the pictures it wasn’t a good stay I woke up poppy in the tub
Stayed 2 nights in Feb 2024
Response from tm on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Laurren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting. There was mold on the ceiling blood on the wall no smoke detectors the TV didn't work. The bed sheet was dirty. There were roaches the size of my finger and the sink was stopped up. I didn't stay and am traumatized from this experience
Stayed 1 night in Feb 2024
Response from TM on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Caius

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TM on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Kenyatta, Baltimore

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Infested with roaches
Stayed 2 nights in Feb 2024
Response from T M on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs and roaches. Couldn’t even spend the whole night. The place was really dirty and the lock was broken on our door.
Stayed 1 night in Feb 2024
Response from TM on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Eriel

Business traveller
Liked: Amenities
Overall it was nice!!!
Stayed 1 night in Feb 2024
Response from TM on 16 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Kenyatta, Baltimore

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Karl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was advertised/represented on Hotels.com. HOWEVER, once I notified them of the reasons I cancelled the remaining reservation, they were professional about responding and refunding the remainder of the stay. Biggest issues were room maintenance (broken door, bath fan, floors torn up) and noise/comfort (lots of late night noise from rooms, parking).
Stayed 7 nights in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. They don’t repair anything
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Brithney

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like that they clean the room when you stay multiple nights. I don’t like the comfort of beds they gave me a room I complained anout before the roaches was gone But the toilet still needed to be fixed so I had a slow drain they need to do something about the multiple potholes in the parking lot
Stayed 2 nights in Jan 2024
Response from T M on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Brithney

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room looks how it was supposed too. I’m guessing someone had a party or something cause I was interrupted by loud music.Also seen multiple roaches I took photos but doesn’t look like I can post photos. Also sink head to faucet was loose
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Only if you’re desperate
Roaches, very cheap bedding, more roaches, cracked peeling paint, roaches, old laminant flooring, roaches, thin walls can hear all sound in the next room
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Garrett

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good
After reading some reviews I expected it to be run down and dirty. Maybe this was a long time ago for those people but when I stayed the rooms were very clean and the staff were above and beyond pleasant. It was quiet and accommodating and couldn't ask for anything more for the price. Highly recommended.
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 Good

Craig

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Brithney

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room looks nothing like photos went to close the curtains when I first got there was greeted by a roach. Toilet kept running all night no phones BS cable Mattess had a indent of someone’s body from Sitting there too long went to use the bathroom in the middle of the night and was greeted by more roaches
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Charlene

Stayed 1 night in Jan 2024
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Breonna

Liked: Staff & service
Disliked: Amenities
Bed was very hard and room looked run down in some areas
Stayed 1 night in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Adrian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT COME HERE
It was sooooooooo run-down and roaches were on the floor. The tub was filthy!!!!! The bed was small and didn't smell clean at all...i left and stayed somewhere else it was that bad. The front desk staff was awesome.
Stayed 2 nights in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Brian

Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Les Brown

Liked: Cleanliness, property conditions & facilities
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Aaron

Stayed 1 night in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Kristian

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Na and Cam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer, Johnson City

Travelled with partner
Disliked: Cleanliness, staff & service
No frills room, as expected. Not sure how often room was cleaned. There were a few cockroaches in the room...
Stayed 2 nights in Dec 2023

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mary

Stayed 1 night in Dec 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Kurt

Liked: Staff & service
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was terrible they gave us a ride with a lot of roaches and our shower was leaking
Stayed 1 night in Dec 2023
Response from TM on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Joy

Stayed 2 nights in Nov 2023
Response from TM on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe and needs parking lot repairs
Stayed 1 night in Nov 2023
Response from TM on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Awa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awful old and full of roaches. I've only spend one night but it was horrible. Dont recommend
Stayed 1 night in Nov 2023
Response from TM on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Greeat
Stayed 1 night in Nov 2023
Response from TM on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel Hell
The worst experience I have ever had. The hotel is ran down inside on out. The stairs were rusty and smelled of human urine and feces. The first room I was given had a hole where the smoke detector was suppose to be. Hair was in the dirty grimmy bathtub. Stained sheets and pillow cases. Mice wholes everywhere. Filthy floors. Second room looks a little better but it's worst, there are roaches every where. Tired to be moved to another hotel, but was told that a third room was offered so the customer service agent could not transfer my booking ends where or refund my money. Third room there was not a surface the roaches were not on. I stayed in my car.
Stayed 2 nights in Nov 2023
Response from TM on 21 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy
Unfortunately, this is a pretty sketchy place. When we arrived, the manager was on the phone arguing with the police about kicking someone off the property and didn't pause the conversation to help us check in. The room had suspicious stains. We got locked out of our room on the second day. I may have seen someone stealing a TV from another room. I did not feel comfortable or safe.
Stayed 2 nights in Nov 2023
Response from TM on 18 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Alfreda

Travelled with partner
Disliked: Amenities
The property isn’t well taken care of. The bed was falling apart. There were holes in the bathroom door and tub. Roaches in the room and bathroom. The set in the bed area was cut up. I took pictures to show
Stayed 1 night in Nov 2023
Response from TM on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Donsean

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TM on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TM on 18 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

MASSA

Stayed 1 night in Nov 2023
Response from TM on 30 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Riley

Stayed 3 nights in Nov 2023

8/10 Good

Lindsey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from TM on 7 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.