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Reviews of La Quinta Inn & Suites by Wyndham Baltimore Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham Baltimore Downtown
200 West Saratoga Street, Baltimore, MD

Reviews

6.2
Rating 10 - Excellent. 201 out of 813 reviews" "
Rating 8 - Good. 164 out of 813 reviews" "
Rating 6 - Okay. 142 out of 813 reviews" "
Rating 4 - Poor. 87 out of 813 reviews" "
Rating 2 - Terrible. 219 out of 813 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Marcus

Stayed 2 nights in Apr 2024

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Ellen, West Haverstraw

Liked: Cleanliness
Room was small but clean
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you

2/10 Terrible

Liliana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains in the wall, overpriced
Stayed 1 night in May 2024

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel Inspite Of Its Surrondings But IsbIs Baltimore. Dirty Outside And Felt A Litlle Unsafe And Parkes At The Horseshoe Caaino For Better Security For My Car. The Hotel Room Waa Quit Cozzy Tho And The Staff Was Very Friendly. For The Price In The City, It Waa A Great Deal.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
We appreciate your feedback. Thank you

8/10 Good

Yusen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is clean and has everything needed. A little bit small though.
Stayed 3 nights in May 2024
Response from GM on 20 May 2024
Thank you

2/10 Terrible

Dymond

Travelled with family and small children
Disliked: Staff & service, amenities
Jus triflin at its best
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Thanks for your feedback.

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is traumatizing full of homeless and junk people. The smell in the street is awful. There is not housekeeping in this hotel. The noise is serious. The bathroom does not have an extractor and as result there was a huge accumulation of mold in it. I didn't have toilet paper in my room. The staff barely spoke to me and they were not approachable. Awful place!
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
we appreciate your feedback.

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roach motel! This property is disgusting & located in the ‘hood! Everything is filthy, has a terrible odor & no customer service. We had to move rooms because our original room had no air conditioner and the tv didn’t work (when we arrived the first room had both windows up on an 85 degree day, assuming to attempt to air out the funky smell that permeated the entire building). Both rooms were terribly dirty (hadn’t even been vacuumed)- even the lampshades had stains on them! Then the second room we had to call for service 10 times (no one answering phone at desk) because our bathroom door was jammed shut upon our arrival! We only received one washcloth & hand towel for two guests. When we asked for more they were “out”. We had to park in a very sketchy lot up the street. The neighborhood is not safe at all- walking back from Camden Yards one evening we were taunted and leered at- we felt like sitting ducks as we were very obviously “tourists” in a neighborhood that was NOT “tour worthy”. We reached out to Wyndham customer service and they said that it was not their problem because this property was an “independently owned” franchise. Filthy, unsafe, staff did not care whatsoever about our experience. 0/10- by far the worst hotel experience of our lives!!
Stayed 3 nights in Apr 2024
Response from GM on 10 May 2024
Than you for your feedback.

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 6 May 2024
Thank you

6/10 Okay

Ray

Disliked: Property conditions & facilities
The property had 18x18 pillows in the room. The windows were not insulated so we heard all conversations of people outside.
Stayed 4 nights in Apr 2024
Response from GM on 6 May 2024
we appreciate your feedback

6/10 Okay

David, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but old. The shower tap was lose and the screws were stripped and they couldn't tighten it so basically it was a lesson in frustration to just get the shower temperature right. The breakfast... so we got up early so you would assume that everything was fresh. Nope the eggs and sausage were like rubber. So we decided to eat the prepackaged yogurt, turns out it expired on the 15th "we checked in on the 25th" and for our entire stay they never put out more yogurt. There was a waffle iron that they would leave the batter out and the smell would permeate the lobby and it would start to smell like rotten dough. The elevator had a permanent smell yet always slightly different but no less bad. The area, it was really close to the concert we were seeing and during the day it was nice. But at night we had tons of druggies heckling us on the way back from the concert. So, in the room (besides the shower) it was pleasant enough and the staff was all very polite and friendly but the rest was just a big no.
Stayed 3 nights in Apr 2024
Response from GM on 29 Apr 2024
We appreciate your detailed review. Thank you

6/10 Okay

Jessica

Travelled with family and small children
Didn’t realize the hotel was literally right in a very congested area. No parking lot for hotel so we had to walk a couple blocks with our bags. Room was extremely small but it was ok for a night. It seems like an old apartment building or something like that. Witnessed drug use outside of the hotel and in the area around the hotel. I have young children that were scared by the area. Restaurant Next door (Royal Menu) had pretty decent food. Only had 2 interactions with staff: check-in fella was nice and friendly. Kid working the desk at night didn’t speak aside to tell me it was $10 for the 4 cans of soda we grabbed. Overall, not a horrible stay but I would probably choose a more traditional and better located hotel in the future, especially with kids.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
We appreciate your feedback

10/10 Excellent

Tiahna

Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you

2/10 Terrible

koston

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY. DO NOT STAY JUST BECAUSE IT IS CHEAP AND WALKING DISTANCE TO THE BALLPARK. It is dangerous. Very close Lexington Market Station which has a history of violent crime and murders. Spend the extra money to stay closer to the harbor/ballpark. It is not worth risking your safety. You are at risk walking anywhere around the hotel.
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
This review has nothing to do with the hotel and everything to do with the neighborhood. Sorry to hear that your stay wasn't a pleasant stay

2/10 Terrible

Gene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 17 Apr 2024
Thanks

4/10 Poor

Omar

Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Thank you for your feedback

2/10 Terrible

Kate

Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Thank you for your feedback

2/10 Terrible

danielle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Area is very sketchy. People in and around the property doing drugs/hallway smelled like weed when I stepped out of the elevator. No one was available to at the front desk to talk to/no one answers the phone. No wifi. None of the outlets in the room worked. I ended up leaving 30 minutes after check-in and booked a room elsewhere. They were unwilling to work with me to provide a refund.
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Thanks for the feedback.

2/10 Terrible

Mitchelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible mold smell everywhere, every corner is dirty, pillows are horrible, carpets are sticky, filthy dirty. Small cockroaches roaming around the room. Dining area is dirty, very disorganized. On my check out elevator broke and I have a recent knee injury, no one to call to help me bring my luggage down the lobby, managed to bring it myself and twisted my injured knee again. The worst hotel I ever stayed with.
Stayed 4 nights in Apr 2024
Response from GM on 15 Apr 2024
Thanks for the feedback.

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i recieved had dog poop and the shower curtain was missing... Brought it to the attention of one of the staff members who said he would have a new roomnfor us whem we got back from work and there wasnt a room another staff member said they cleaned the poop but they only replaced the shower curtain... The poop was still there... I would like a refund
Stayed 3 nights in Apr 2024
Response from GM on 11 Apr 2024
As we informed you at that time, it wasn't poop, it was chocolate stuck to the carpet. we tried cleaning during your stay, but carpet had to be washed.

6/10 Okay

Hema

Travelled with partner
Liked: Cleanliness, amenities
I stayed here for a night with my husband. Its affordable and easily reachable to the inner harbour by 15 min in bus. Our room was small but had everything necessary. Breakfast was decent. The only complaint I had was that someone was very loud and knocking doors in the mid night.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
We appreciate your feedback.

6/10 Okay

Shyanne

Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you for your feedback.

10/10 Excellent

Roddy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there front desk would refuse to check me in a few hours early even though there was a “early check in” option, ok fine. The worst part was knowing I was staying 2 nights in the hotel and on night 1 my key card didn’t work anymore. I go down to ask why and in the system I was “checked out early”. Which was not true, a complete nightmare. Never again. Never ever ever again.
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Thanks for the feedback.

10/10 Excellent

Della

Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you

10/10 Excellent

Dymond

Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you

2/10 Terrible

Trevor Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Thanks

8/10 Good

Sara

Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Thank you

2/10 Terrible

Shanita

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A guy was rolling a blunt at the front desk, safety lock on room door was loose, night stand was missing a the draw, lamp had rust stains we checked out the same night !
Stayed 1 night in Mar 2024
Response from gm on 25 Mar 2024
Thank you for your feedback

2/10 Terrible

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were stained was there 10 minutes and left took video and pics
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
We appreciate your feedback

2/10 Terrible

Margarita

Business traveller
Disliked: Cleanliness, property conditions & facilities
The area is dangerous, there no parking, homeless all around area. Hotels does not look like the pictures. I was dying for morning to come to leave..so loud inside outside wow horrible
Response from GM on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Marnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms but order door dash in maybe I wouldn’t adventure too much out in the night unless you have a car
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your feedback.

4/10 Poor

Dymond

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Thank you for your feedback

4/10 Poor

Elizabeth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Much smaller than expected, room was clean but there were water marks on the ceiling in the bedroom and the shower handle was broken so it was very difficult to get hot water. Ended up checking out a night early and cutting the trip short. Staff was nice and I was impressed with the one lady’s handling of another rude guest.
Response from GM on 27 Feb 2024
We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff, but everything else was subpar
The neighborhood is not nice. We heard a gunshot in the night. The bathroom toilet was not clean and the smoke detector was covered with a plastic bag and dangling by a cord from the wall. The breakfast was not good. The milk was slightly soured, the bread was hard and the plastic wear was very flimsy. And each time I needed a napkin I had to open a new pack of plastic wear. But, and a BIG but. The staff at check-in (11pm) and that morning was very friendly and understanding when we asked for someone to clean the bathroom and then asked to check-out early the next morning and have our reservation cancelled. Your staff's friendliness and hospitality is your only saving grace at this point.
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
We appreciate your feedback.

4/10 Poor

Bernard

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not great
Just a bad experience from the moment I checked there was some disgusting looking stuff on the counter as well as what looked like red wig hair. the desk guy was decent enough I guess if I had to say something nice it would be the bathroom was clean and decent in the room. Just not a good atmosphere really did not feel safe so we went to the concert and drove home lost a hundred bucks place is just dated and had a smell that was not great I would not recommend it to anyone honestly. my son actually said he would give me the hundred dollars and drive home to not stay there.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for your feedback

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bryant and the staff were super friendly and helpful.
Stayed 3 nights in Jan 2024
Response from GM on 19 Feb 2024
Thank you.

2/10 Terrible

Starling

Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
We are sorry that your stay was not to your satisfaction. We do appreciate your feedback.

10/10 Excellent

Deontrae

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful affordable clean convenient and accessible
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you

8/10 Good

mark

It was ok
Stayed 2 nights in Jan 2024
Response from GM on 7 Feb 2024
Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Environment not safe, inside smelling, noisy from the outside, I did not even stay upto 10minutes and canceled. Even though I was charged for a night which is not suppose to be.
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 6 Feb 2024
Thank for the feedback

2/10 Terrible

Sherri

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lack of cleanliness was unreal. There was hair everywhere when we arrived, and a window was left open. The smoke alarm was hanging off the wall and most of the furniture had missing finishes. The linen were dingy yellow color, and there was no soap. I was asked to give a $25 cash deposit but not a credit card for incidentals. I have included a picture of their pillows.
Stayed 2 nights in Jan 2024
Response from GM on 5 Feb 2024
The 25 fees was for an early check in, we don't ask for a credit card for incidentals if there's one on file. We do apologize for the bad experience you had at our hotel.

2/10 Terrible

Emmanuel, Spring

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place ever , very dirty , unprofessional, lied about parking in their description, lobby filled with homeless people Elevator smells bad and doesn’t work. Room does not have sheet or iron I’ll never book here , and I recommend any one else not too
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Mr. Emmanuel as explained upon check in, there's no parking at the hotel, we are in the middle of Baltimore city so there are parking garages and metered parking. I will check the room that you were in and find out why those things were not there. We inspect rooms daily and replenish what people take away from the room on daily basis.

2/10 Terrible

Amber

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The wood in room had been chewed by a dog peices were missing off dresser, the room smelled of dog pee, i waited 2 and 1/2 days for toilet paper, lost power for 11 hours and i am handicapped, stuck on 2nd floor noone came to tell me anything with elevator not working or ask if needed help
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Half of Baltimore city was out of power after 11 pm, there was only one lady at the desk. We do apologize for not checking up on you, but this is a hotel, and we do no disturb our guests

8/10 Good

Ronald

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk was great
Front desk personal was great. The first room, the heater/ac was non operational and disgusting. They moved us to another room. This one was acceptable, but the outlets in the bathroom were non working. Also, scheduled room for 3 adults and had only coffee, towels for 1 person and no shampoo at all.
Stayed 2 nights in Jan 2024
Response from GM on 28 Jan 2024
Thank you for your feedback.

10/10 Excellent

Latisha

Stayed 3 nights in Jan 2024
Response from GM on 26 Jan 2024
Thank you

2/10 Terrible

Sabrina, Waldorf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here plenty of times but the last time I stayed here was the worst!! There was some young people staying across the hall from us and they must of partied too much because somebody got sick and the paramedics came but they were extremely noisy and slamming doors all night. When I called downstairs they just made excuses for them and didn't address the issue with them. And when my boyfriend looked out the door to see what was going on a young intoxicated girl said something smart and my boyfriend had to address her and when I went to the door I had to put her back into a child's place where she belonged. Never the less hopefully next time we won't have to experience that again
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
I spoke to my front desk staff and they informed me that while you were here, the room in front of you had a medical emergency and the emergency services were called. Front desk had explained that to you, and you were okay with that.

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, this hotel was as miserable as the city it’s in. Do yourself a favor and stay home.
Stayed 2 nights in Jan 2024
Response from GM on 28 Jan 2024
Thanks

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Church bells went crazy at 7 A.M.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
We agree!