City view
Check availability

Reviews of Heaven on Baltimore Downtown Fully Furnished Apartments

Heaven on Baltimore Downtown Fully Furnished Apartments
W Pratt St. & S. Greene St., Baltimore, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 35 reviews" "
Rating 8 - Good. 8 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Reyad

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Hotel Management on 2 Jun 2023
Thank you for your review, Reyad. We are glad that you enjoyed your stay. Looking forward to your next visit!

6/10 Okay

KENNETH

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Feb 2023
Response from Jo on 27 Feb 2023
Hi Kenneth, I was wondering what made you dissatisfied. We could have assisted you better if you had told us during your stay. Nonetheless, we thank you for staying. Warm regards,

8/10 Good

Sandy

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the location, great view, large apartment, easy check in/out. Only complaint was both couches were very uncomfortable to sit on, ok as beds.
Stayed 3 nights in Oct 2022
Response from Julian on 25 Oct 2022
Thank you for your wonderful feedback, Sandy. We are glad that you enjoyed your stay. Looking forward to your next visit!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2022
Response from Chris Rivers on 3 Sept 2022
Hi Angela,Thank you for this review, we hope to host you again in the future. Best,Chris Rivers

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, room comfort
This was a great place to stay. The pillows were hard and the couches not that comfortable but I would stay here again.
Stayed 2 nights in Jul 2022
Response from Jo on 31 Jul 2022
Hi Patrick, Thank you for your honest feedback, we highly appreciate it. Nevertheless, we are glad that you enjoyed your stay!

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We visit the Maryland Capital Jazz Festival every year. This year we decide to forgo the hotel and stay at the Pelican apartments. Staying there was such a good choice. The apartment was clean, comfortable, convenient to access highway and many different dining options. The icing on the cake was the nice view we had of the Orioles Stadium. Upon arrival the cable was out due to the recent storms. However once I notified Pelican Reps they had the repair company out the very next morning. We will definitely stay there again next year.
Stayed 3 nights in Sep 2021
Response from Chris Rivers on 7 Sept 2021
Hi Danielle, Thank you for this wonderful review, we hope to host you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I were very impressed with the Zenith in Baltimore MD. I had read some negative comments on service but people must realize it is not a hotel you are given everything you need trash bags & a trash shoot on your floor to to throw out trash a washer and dryer in your apartment and all the cooking 🍳 supplies & beds linens you need. If I can say one ☝ thing that was cable tv there tv are smart tv and they only offer internet tv so you don’t get much live tv. There is a fix for that you can get a subscription for YouTube or Sling
Stayed 3 nights in Jun 2021
Response from Corporate Office on 26 Jun 2021
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fabulous views from a spacious and clean apartment.
Stayed 2 nights in Jan 2021
Response from Corporate Office on 31 Jan 2021
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

TOM

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2020
Response from Corporate Office on 14 Oct 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Corporate Office on 6 Nov 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and nice with all information in place and location very perfect, will definitely stay hare again.
Stayed 6 nights in Oct 2019
Response from Corporate Office on 12 Oct 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Corporate Office on 3 Oct 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Proximity to baseball stadium was outstanding! Having a nice bar with food in the building was convenient. Internet was fast. Front desk was both helpful and cordial. Mouldings in apartment were not finished. Floors need to be scrubbed. Bathtub drain was slow. Seems like it's time for a k-cup coffeemaker. Bed was spongy. Xfinity cable was disconnected. Remotes to the TV were missing (but there was quick service in getting them). Overall, it was a good experience because of the proximity to the baseball stadium. We attended two games. Parking was easy and free.
Stayed 3 nights in Sep 2019
Response from Pelican Residences on 19 Sept 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Verified traveller

Liked: Amenities
Great location however it is not clear who the contact person is after you arrive. There were three different numbers... two contact numbers on the welcome placemat in the unit and a number that was texted from before checking in. I used that as my primary contact number and reported that the TV was not working. It did not work all weekend and I did not get a call back.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Chris Rivers on 30 Apr 2019
Hi Guest, Thank you for this feedback, may we know the details as to why we only got 4 stars for this? Best, Chris Rivers

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great view out to Oreole Park Really convenient to UMMC
Stayed 9 nights in Feb 2019
Response from Corporate Office on 27 Feb 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Communication was Great. Parking was included and great. For a 100 Dollar cleaning fee, we expected It to be cleaner. Vents had a bunch of dust and there was popcorn on the floor In corners from a previous guest.
Stayed 2 nights in Jan 2019
Response from Corporate Office on 12 Jan 2019
Thank you for staying with us. We use a professional cleaning company and these complaints were not found to be true. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

DW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great location and the amenities too. The location was perfect for downtown and near the harbor.
Stayed 4 nights in Nov 2018
Response from Corporate Office on 16 Nov 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Baltimore
The apt's condition was as-described on the website. Simple check-in. Many amenities - big and small. Great view.
Stayed 3 nights in Oct 2018
Response from Corporate Office on 9 Oct 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
When we first arrived, it was a little crazy to get too because of all the traffic. The key didnt work to get in right away, had a bit of trouble. The apartment was gorgeous, spacious, neat, organized. Couldve been a little bit cleaner, floors looked like they hadnt been swept in a while, merly because there was hair all over the bathroom floor.
Stayed 2 nights in Aug 2018
Response from Corporate Office on 13 Aug 2018
Thank you for staying with us. We work hard to make our guests happy and will take steps to correct observations. We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Joe, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, perfect location to Camden Yards and Inner Harbor. Enjoyed having the kitchen option. My only advice is if you plan to use the parking garage, make sure you have clearance for the garage (6'6") because I have a car top carrier that goes on my roof rack and I had to remove it to park.
Stayed 3 nights in Jul 2018
Response from Corporate Office on 18 Jul 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Tamla

Liked: Cleanliness, staff & service, property conditions & facilities
The only criticism I have is that I wish there were menus or more lists given in the binder about where to eat and what to do. I really loved the view and the apartment was beautiful. I would definitely stay there again.
Stayed 3 nights in Jun 2018
Response from Ritu on 18 Jun 2018
Thank you for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Baltimore break
This is nice one-bedroom apartment on an upper floor. It’s not a hotel, and it’s pretty much self service. The check in was unusual but the concierge was very helpful. The one minor complaint was that the AC in unit was loud, although we did get used to it. It gave us a taste of what it’s like to live in downtown Baltimore.
Stayed 2 nights in May 2018
Response from Ritu on 18 Jun 2018
Thanks for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Ritu on 18 Jun 2018
Thanks.

6/10 Okay

Shanae

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Different
Well it was different no usual things a hotel has like front desk but was clean if u like surprises this is for you
Response from RV on 17 May 2018
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice condo style stay
This is a condo not a hotel, so understand what to expect. More space and nicer place, no front desk or services. Very close to the Orioles stadium and the UMaryland Southern Management Center. Next to Hilton and Marriott. Close to inner harbour. Safe.
Stayed 6 nights in Sep 2017
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good option for a long stay, bad for a short one
While the Haven is listed with hotels, it is actually a one bedroom apartment in a residential building that is being rented out. As such, there is no hotel staff. There is a concierge desk in the lobby that can provide some assistance if you have questions about the area. Additionally, there is a $100 cleaning fee added to the room rate that was listed in the small print which I missed when booking. This fee is not a big deal if you are staying in town for a while, but for just two nights makes the apartment cost more than nearby hotels. It is in a great location down town Baltimore close to the ball park and harbor. The apartment was clean and the 24 hour gym was adequate. The curtains could have been better at blocking the morning sunlight. If you are planing on staying for a week or so and want a kitchen and laundry facilities, this apartment is worth considering. If you are only in town for a few days you can probably get a better deal at one of the neighborhood hotels due to the $100 cleaning fee. If not for the cleaning fee for my short stay I would have given the Haven 4 stars instead of 3.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

A, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near everything!
Great place to stay, close to everything, full kitchen is key for people needing to make their own food!
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Mery

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Bradley

Parking
The room for itself was great, but entering and leaving the was terrible, because you don't have key to open the parking area. Otherwise you have to hope that the front desk is paying attention or you have to call everytime for them to open the gate.

10/10 Excellent

Hemine, Maryland, Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
This place is breathtaking as in clean and comfortable. I am so pleased I stayed here, cool and calm what I needed after a hectic day. I wouldn't have asked for more. Will stay here again if I am traveling for work. The staff are very nice and answer all questions in a timely manner. In fact it's a very beautiful place.
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk diatance to inner harbor and a great place overall.
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

KOREA INDUS

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Gwen on 17 Feb 2024
Thank you!