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Reviews of Ballina Palms Boutique Motel

4 out of 5
Ballina Palms Boutique Motel
Cnr Owen Street & Bentinck Street, Ballina, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 476 out of 658 reviews" "
Rating 8 - Good. 158 out of 658 reviews" "
Rating 6 - Okay. 18 out of 658 reviews" "
Rating 4 - Poor. 1 out of 658 reviews" "
Rating 2 - Terrible. 5 out of 658 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Geoffrey

Gods water pressure and hot water in the shower. Comfortable bed and all the utensils to eat in my room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Lovely suite
Stayed 1 night in Feb 2024

10/10 Excellent

ROSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Balinese decor and the size of the room was impressive. We had the Balinese suite and were very happy. Everybody was so helpful. Room was clean quiet and comfortable.
Stayed 2 nights in Mar 2024

6/10 Okay

Alica, Garland

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Didn’t care for this place. Floors were dirty and sticky. Bed was raised up I guess for cleaning but wasn’t lowered. I was able to fix it but I’m sure some people would not have been. Would not stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Clean, comfortable room.
Stayed 1 night in Feb 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay. Clean and welcoming. Location is convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Had lovely time, the town is a lovely place to stay and the motel exceeded our expectations. Very clean comfortable room. Loved the decor. Pool was warm and the ballinese them gorgeous. Andre was very helpful and friendly. Can highly recommend this place
Stayed 4 nights in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover!
Clean and comfortable suite with a 4 posted bed. Well equipped with tea and coffee making and a fridge. The pool was refreshing and the people very friendly when checking in. A great place to stop for a stop over.
Stayed 1 night in Jan 2024

10/10 Excellent

Dilara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is really nice and clean. Super close to the airport and shops, very convinent. The couples are lovely and accomadated to all our needs, they even let us use the freezer to store my breast milk. Overall, its nice place to stay, would definitely come again in the future.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay. Walls aren’t very sound proof though.
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely motel/studio with a nice pool area
Lovely motel/studio with a nice pool area. We had a corner suite which was very spacious. Ballina seems a nice town. We just stopped over for one night on a tour up the east coast.
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
As above, very clean. Good layout all you need and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable room tv air con fan comfy bed all amenities available.
Stayed 2 nights in Jan 2024

2/10 Terrible

Helen

The property is fine but I didn’t get to stay there because of a stuffup you made in booking me in
Stayed 1 night in Jan 2024

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spotless clean & fantastic mini kitchenette
Stayed 1 night in Jan 2024

6/10 Okay

Zuhal

Stayed 6 nights in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodation very clean and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2023

10/10 Excellent

Bern

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The blinds were a little broken so it was hard to block out light from outside.
Stayed 3 nights in Dec 2023
Response from Relief manager Shirley on 21 Dec 2023
Thanks Colleen,its on the list of to dos after xmas.Glad to hear you enjoyed your stay

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Road and, Wyndham Vale

Liked: Cleanliness, staff & service, property conditions & facilities
The property seemed very well maintained the rooms were very large bed was comfortable for my liking, room was well set out with good features, room I found was very nice and would def be staying again in future
Stayed 1 night in Dec 2023

10/10 Excellent

Dylan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice and easy stay. No complaints!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Short but pleasant stay. Comfy bed, very clean really appreciated the small bottle of fresh milk to have a coffee in the room and lovely toiletries would highly recommend reasonably priced as well.
Stayed 3 nights in Dec 2023
Response from Relief manager Shirley on 21 Dec 2023
Thank you ,great to hear that the milk suited your taste also.

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Beverley

Stayed 1 night in Dec 2023

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious rooms, enjoyed having a lounge and a table to sit at. The shower head really needed replacing, sprayed water everywhere but down. Was a bit noisy as a close to a main road. Overall, enjoyed my stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was a delight. Check-in super easy, as was check-out. Rooms clean and tidy. A little warm when we arrived but very efficent air con took care of that quickly. Very happy to recommend and would stay again when next in the area.
Stayed 2 nights in Nov 2023

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean accommodation
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out, amazingly clean rooms & hot shower with good pressure & a comfy bed with a good night sleep
Stayed 1 night in Nov 2023

8/10 Good

Sasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
The Motel is about a 20 minute walk from the town centre. Very nice farmers market on Sundays - well worth checking out
Stayed 2 nights in Nov 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, easy checkin and comfortable bed
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for everything we wanted. Shops, beach, clubs and pubs all within a 5 minute drive. Some traffic noise but not unbearable. Free onsite parking. Nice pool area. Comfortable night's accommodation for us to break up the 8 hour trip to Brisbane.
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Slightly disappointed with room No. 2 It was smaller than we expected Last year we stayed at this property same price if not slightly cheaper and had a much bigger room Anyway still very pleasant
Stayed 1 night in Nov 2023
Response from Relief manager Shirley on 16 Nov 2023
Hi There Jennifer,I'm thinking last year it would have been the Balinese suite ,yes the room is more spacious in these but we only have three of them .Price structured according to management .Thanks for returning to stay with us

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Relief manager Shirley on 16 Nov 2023
Thanks Warwick,Glad to see you enjoyed the stay

2/10 Terrible

Kevin

Travelled with family
We didn’t get to stay there, property was booked out. Please supply refund of $321.36
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hi Kevin,I am very sorry for the mix up with your booking. It is not something that normally happens. I have contacted Expedia and your refund has already been processed.Kind regardsAndreManager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay. Enjoyed and will be back.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good motel in Ballina
Highly recommend! Nice cozy bed and large spacious room for 2pp. Friendly staff and good car park space. Only down side was smell of air conditioning but it wasn’t hot day, so it wasn’t big problem for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with a tropical vibe in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Sep 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. It was the little things that count and this gorgeous motel had it all. We would love to stay there again. 10 out 10.
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karan

Stayed 1 night in Oct 2023