Travel to Ballarat East

Staff were amazing. Very welcoming. Room was a great size with an amazing view. A very comfortable room

Great position. Rooms comfy, everything to expect Would easily stay here again

Brilliant accommodation, staff and restaurant

Room not to executive standard. Tired decor, room knocked about a bit and needed refreshing. Microwave not working on arrival, although quickly replaced. Coffee maker terrible, it didn't work properly. Blind broke in bedroom. Fridge opened wrong way. No spare bedding, such as a blanket, it was too hot on the first night due to weight of duvet. After asking twice on the second day, got a blanket to use instead of the duvet, although it didnt fully cover the bed. Hugh balcony, which was great but no seating or furniture so unable to use it. Staff helpful.

Well located in the fancy East end of Melbourne cbd with access to free tram and sightseeing. No twin bed options so booked king suite which had very comfy bed, spacious living area/kitchen with old fashioned plush design/grand feel to it and usual facilties (fridge, mini disjwasher, microwave, bathroom amenities). But perhaps emphasis on old as spa bath left bathroom toilet area cramped with no room to undress, bath sink area not enclosed with a door so less privacy and exposed to sleeping area. One uncleaned window that looks onto another building so dark and claustrophobic. Timing of housekeeping wasn't ideal as they showed up 2.30pm in arvo when we were back from touring all day, but they were efficient. Feng Shui of the hotel generally strange, room entries banked onto narrow balcony like walkway that overlooked the vast open atrium when one can hear scrapping of heavy lobby chairs in the morning or echo of lounge performers in the evening, whilst 12 floors up. Surprised with the $100 deposit hold PER DAY and strict monetised options for early/late check in. Was effective in causing a flurry at 11am check out with lifts and lobby busy, but concierge was good to hold/store bags. Would probably try a different more moden hotel in this area next visit.