Flamingo Grand Hotel & SPA Reviews

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Reviews of Flamingo Grand Hotel & SPA

Flamingo Grand Hotel & SPA

Albena, Albena

8.0

Very good

7.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

10/10 Excellent

Kameliya

Travelled with family

14 Jul 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect weekend family stay

We were upgrated to a even higger class hotel in Albena, due to Covid situation. Overally - exellent experience!

Stayed 2 nights in Jul 2020

4/10 Poor

Chris, Chicago

Travelled with family, Travelled with group

1 Nov 2019

Disliked: Amenities

This is an expensive hotel and it is sad to see/have the feeling that taking your money is the priority instead of offering a service deserving good pay. I've paid for three people but got only two umbrellas at the beach. Absurd, extremely annoying, I think even dangerous, they offer no water at the prepaid, quite expensive, dinner. Except, of course, if you pay extra for it at a rate that can be three times what you pay at a restaurant on the beach.

Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group

11 Sept 2019

Liked: Staff & service, amenities, property conditions & facilities

I like the view from the room balcony. The room is big enough for three persons, and durring the night there were no noises to disturb. Cons: ventilation fan for bathroom was out of order The parking was 20 BGN/day double as the previous year At the dinner the water should be paid separately althought we had haf board.

Stayed 7 nights in Aug 2019

10/10 Excellent

PAVEL

Travelled with family

24 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

24 Aug 2019

Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children

27 Jul 2019

Disliked: Cleanliness, staff & service

Hotel staff were unhelpful and generally unconcerned that my wife and I got food poisoning during our stay - we spent most of the holiday in hospital or in bed. The room was not clean and when it asked for it to be cleaned it always felt like they were going out of their way to oblige. The noise every evening from the hotel bar was unbearable - we didn’t sleep until it calmed down around midnight every evening. Overall, very disappointed with our stay. Definitely not a 5 star hotel.

Stayed 7 nights in Jul 2019

2/10 Terrible

Iva

28 Jun 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

5 stars hotel on the level of 3 stars... Lack of any amusements, bad service, impolite, not informed staff.... very disappointing. The hotel was crowded. The facilities were not to be used from the guests of the hotel, only for private parties and functions ... the beach was too far, the rooms not very clean.... I will never go back there

Stayed 3 nights in Jun 2019

8/10 Good

Stoica

6 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fair price

Stayed 4 nights in Apr 2019

8/10 Good

Ty, London GB

Travelled with partner, Travelled with group

23 Apr 2019

Liked: Staff & service, amenities

Most staff are friendly and helpful. A few are not and worryingly despise foreigners. My partner is Bulgarian - they didn't realise she was and so heard some shocking comments coming from waiters discussing other non-Bulgarian guests. Too graphic to repeat here. But luckily isolated to a couple of instances at the foyer bar. Rooms are fine, a bit dated decor but clean and functional. Try not to be too picky.. this is good quality Bulgarian standard, but will not directly compare to Western 4 or 5 Star standards. It will be around 3 Star if viewed through that prism. Location fantastic, hotel amenities good, things like the Spa are hugely overpriced by Bulgarian standards - 40-50 Euros for a 60min massage is what we pay in big cities in Western Europe. Just be prepared. At time of writing there's a huge construction site opposite and noise starts around 7am. If your visit is later in 2019 then maybe finished by then.

Stayed 4 nights in Apr 2019

10/10 Excellent

Eric, Chicago, IL

8 Sept 2018

26 Jul 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was very nice stay there. The only advice is to have more see food for dinner because it is hotel on the see side!

10/10 Excellent

Christopher, Dallas

23 Jul 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spot, good value!

Great spot to stay for families. It's a separate resort, like many others in Bulgaria. I'd recommend it for families, and we had a good time!

10/10 Excellent

Ludwig

10 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2023

10/10 Excellent

Jean-Philippe

Travelled with family

12 Jul 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2020

8/10 Good

Elena

13 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Мы были в этом отеле второй раз, в Албене - наверное, в 14-й. Все было привычно хорошо. И существенный плюс - WiFi отлично работал в номере, а не только у рецепции, как раньше. Единственные проблемы создавал один из сотрудников пляжа (это отдельная структура, не относящаяся к отелю) В этом году объявили борьбу резервированию зонтиков- шезлонгов, ок, хорошо. Но в итоге наши вещи на пляже были депортированы во время нашей утренней пробежки по линии прибоя. И это были не просто полотенца, брошенные на шезлонг, но и одежда, обувь, сумка с вещами. Нас не было 20 мин, в Албене очень многие бегают на пляже, но никогда ранее за 14(!) лет не было ничего подобного.

Stayed 13 nights in Jul 2019

8/10 Good

Odd Rune

2 Jul 2019

Liked: Staff & service, property conditions & facilities, room comfort

Høy standard, flott hotell.

Høy standard, litt treghet med å bytte pærer som var gått på badet. Generelt hyggelig betjening. God mat.

Stayed 7 nights in Jun 2019

6/10 Okay

traveler

29 Sept 2018

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Fint, men fått smake tidens tann

Likte å vere der! Trivelege folk, men ganske lite på stell Stort pluss for at dei tok meg imot natta før planlagt, utan dikkedarier og utan ekstra betaling

Stayed 2 nights in Sep 2018

Response from Desislava Dobreva Sales Manager on 8 Oct 2018

Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ELG, Nürnberg

19 Sept 2018

Liked: Staff & service

Disliked: Cleanliness, room comfort

An sich ein hübsches Hotel...

Wir hatten erstmal ein tolles Zimmer, groß, mit schönem Balkon, bequemes Bett. Bei der Sauberkeit durfte man da aber schon nicht genauer hinsehen. Wir haben aus privaten Gründen noch einen Tag verlängert und mussten in ein anderes Zimmer umziehen. Dies war weder sauber noch 5* Standard. Das Frühstück war sehr gut. Die Auswahl reichlich. Der Pool war leider eiskalt.

Stayed 2 nights in Sep 2018

Response from Desislava Dobreva Sales Manager on 8 Oct 2018

Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Vladimir

16 Aug 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bohuzel mne neubytovali i pres mou reservaci musel jsem zcelou rodinou do jineho hotelu

Stayed 4 nights in Aug 2018

Response from Desislava Dobreva Sales Manager on 8 Oct 2018

Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter, Sweden

8 Jul 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Fint hotell i bra läge

Här bor man nära gågatan och inte långt från hotellets privata strand.

Stayed 2 nights in Jul 2018

8/10 Good

C, Germany

3 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel, aber...

Wir kennen das Hotel seit Jahren und stellen einen schlechteren Service fest: Personal im Restaurant ist zu Stoßzeiten heillos überfordert und spricht z.T. weder Deutsch noch Englisch (habe Schälchen für das Marmeladenbuffet nachbestellt und nach längerem Warten ein Körbchen mit Teelöffeln bekommen...); während der üblichen Essenszeiten für Kinder steht man gerne mal länger Schlange; geht man später am Abend zum Essen, kann schon mal das Highlight des Abends aus sein (in unserem Fall um 20 Uhr). Die Extras an den Poolanlagen waren nicht in Betrieb. Die Kinderbetreuung ist wirklich miserabel und macht nur kleine Kinder glücklich. Dafür ist das Personal sehr freundlich und hilfsbereit. Der anfangs unvollständige Zimmerservice wurde nach einer Beschwerde sofort verbessert. Auch ist die Lage des Hotels sehr gut.

Stayed 7 nights in Jul 2017

8/10 Good

Svetlana

30 Jul 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort