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Reviews of Unison Hotel and Spa

3.5 out of 5
Unison Hotel and Spa
Mulualem Rd., Bahir Dar, Amhara

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

XIAOZHONG

Liked: Staff & service, amenities
Decent hotel in a small city, fair price. Okay for a short stay,
Stayed 3 nights in Apr 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Only recommended for heavy sleepers
The best thing about this hotel is the people that work there. I found most people to be friendly and service minded. Particularly the cleaning staff and the waiters. Since I only speak English I found the language to be a barrier, but most times we managed to figure it out. The food in the restaurant was excellent. As I was staying there for 2 weeks for work I ate there several times a day. There are many positives about this hotel, however, the biggest negative was my lack of sleep due to noise from the nightclubs and bar on the ground floor. I slept with both earplugs and a headset and I could still hear it very well. I tried to call reception several times and they did not seem to understand my issue and hung up on me. I swapped rooms twice, but unfortunately, it did not get much better. If I was here on holiday it might not have been such an issue but I was there for work and had to get up early. If you are a light sleeper, like myself, I recommend finding another hotel. The hotel also has an okay gym that I used regularly. However it was not clean even though they closed it for two hours in the middle of the day to clean it. The guy working in the gym was also not very friendly. I used the spa several times and highly recommend their massage. I would say that the only con is that you can hear the music from the gym and the tv in the reception area so it's not very relaxing in that sense. But the quality of the massage makes up for it.
Stayed 17 nights in Jan 2023
Response from Asnakew on 5 Feb 2023
Dear our respected guest Andrea,We would like to forward our gratitude for taking your valuable time for reviewing our hotel. We would like to forward our formal apologies for the noise from the ground floor, call hung up and misunderstanding from the frot desk and the cleanliness issue in our gym. We are working hard on those issues and we hope you will visit us in the future and you will receive a better service. Thank you

10/10 Excellent

Aung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but some noise
* Good service * Delicious Foods * Comfortable - loud noise from Bar - the other part of the hotel environment, which is closed to the other building and outside bar, is noisy even in the midnight
Unison Special Juice and Stir Fried Chicken
Chicken Cotlet
Stayed 16 nights in Jan 2023
Response from Asnakew on 31 Jan 2023
Dear our respected guest Thura,We would like to forward our gratitude for taking your precious time to review our hotel and spa. We appreciate and accept your feedback. We are working on the sound from our bar.We hope you will visit us again in the near future. Thank you

10/10 Excellent

Yohannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels, all the staff are friendly, and the room is so clean and the bed is so comfy. I asked the front desk agent about the area and what is the trust attraction area. She gave me detailed information and assigned someone. This would be my next home from now on. There was confusion during checking, but the supervisor handled the situation quickly.
Stayed 5 nights in Jan 2023
Response from Atinkut on 26 Jan 2023
Dear esteemed guest, we appreciate for your time to review our property.Thank you very much for the encouraging score. We look forward to serving you again.Atinkut Melaku.Sales person of the Unison hotel and spa

10/10 Excellent

Bewket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and quality!!!
Response from Atinkut on 26 Jan 2023
Dear esteemed guest, we appreciate for your time to review our property.Thank you very much for the encouraging score. We look forward to serving you again.Atinkut Melaku.Sales person of the Unison hotel and spa

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convinient next to Lake Tana and park. There seem to be limited variety of restaurants that severe Western menu but this is a minor issue.
Stayed 7 nights in Dec 2021
Response from Atinkut on 13 Jan 2022
Dear our guest Russell, We appreciate your time to review our property and thank you for the glorious suggestion. Hope to serv you again. With hopitality regards, Atinkut Melaku /sales person of the Unison hotel and spa/

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2021
Response from Atinkut on 5 Jul 2021
dear guest, we would like to thank for your concern to review our property and we will happily welcome you again. Atinkut, sales person of Unison hotel and spa

10/10 Excellent

Henok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Atinkut on 5 Jul 2021
Dear our esteemed custemer Henok, we thank you so much for taking time and give us your nice review. hope to see you again in our property. stay safe and blessed. Atinkut Melaku /sales person of Unison Hotel and spa

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Worst hotel I ever seen in my life. The staff they don’t treat you right, breakfast was horrible. I booked this hotel for 7 days but i checked out from the hotel after my 3 day and moved to another hotel. The way the staff talk to you and treat you is disappointing, they don’t have any respect.
Stayed 7 nights in Oct 2020
Response from Ate on 22 Oct 2020
Dear our guest, We thank you for taking time to advice us. Of course we realize as you checked out after three days of stay because of some emergency problems from your family. also you requested us to refund the payment and we were not able to do so sunce the payment has done throgh expedia and it might be one of your inconvinience. But we sorry again and are hope fully to try experience our property another time. sorry again for any inconvenience. Stay safe and blessed! Atinkut Melaku /Sales person of the Unison hotel and spa/

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Ate on 19 Oct 2020
dear guest, we would like to thank you for taking time and review our property. it gives us a great courage. thank you again! Atinkut Melaku /sales person of the unison hotel and spa

6/10 Okay

James

Liked: Room comfort
Disliked: Property conditions & facilities
Expected much more.
Pro: next to good restaurant and cheap bars. Room was clean. Con: bad WiFi...in room, in lobby, in (soulless) bar. Really mediocre breakfast in restaurant with alarmingly stained furniture and linens. Awful ambient saxophone/pan flute airport music that bleeds in to room. Free shuttle from airport but it is not indicated in confirmation nor to be found on website...I ended up walking
Stayed 2 nights in Feb 2020
Response from Unison hotel on 25 Oct 2020
Dear our guest, We thank you so much for all constructive advices and comments It will be our pleasure to serv you in our hotel again. Atinkut Melaku /sales person of the unisonhotel and spa/

10/10 Excellent

Haile, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only qualm was the air conditioning being insufficient - it didn't get cold! Otherwise great facilities, staff, and special shiro to die for. If you order beef/steak be sure to inform the staff not to overcook it. I had one issue with medallions being too dry for my liking. The staff was nice enough to re-fire my order and it wasn't as dry.
Stayed 1 night in Oct 2019
Response from Ate on 11 Nov 2019
Dear our esteemed guest, we would love to pass our tons of thanks for your golden time by reviewing on our property. we highly appreciate and will be more committed to improve our services by learning from the clients. warm regards and best wishes. Atinkut Melaku /sales person/

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good food friendly staff. Excellen location. Close to the town centre and Lake Tana shore.
Stayed 13 nights in May 2019
Response from Atinkut on 16 Jul 2019
Dear guest, We thank you very much for your helpful suggestion about our hotel and we hope to serve you again! Many thanks from the Unison staffs!

8/10 Good

JORGE, St romain le puy

Liked: Cleanliness, staff & service, amenities
Bon hôtel près des embarcadères pour le lac Tana et du marché aux vêtements. Wifi pas terrible mais… existant . Le personnel est très efficace et disponible . La navette gratuite pour l’aéroport est un vrai plus . Le restaurant est de bonne facture. En résumé, très bon rapport qualité/ prix pour quelques jours à Baher dar
Stayed 1 night in Nov 2023
Response from Asnakew on 19 Dec 2023
Dear JORGE,We would like to forward our gratitude for taking your precious time to review our hotel and spa. We hope we will serve you sometime in the near future. Thank you