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Reviews of Candlewood Suites Youngstown W I-80 Niles Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Youngstown W I-80 Niles Area, an IHG Hotel
5575 Cerni Place, Austintown, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 361 reviews" "
Rating 8 - Good. 91 out of 361 reviews" "
Rating 6 - Okay. 22 out of 361 reviews" "
Rating 4 - Poor. 19 out of 361 reviews" "
Rating 2 - Terrible. 13 out of 361 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronardo

Stayed 4 nights in Mar 2024

10/10 Excellent

Katelyn

Stayed 1 night in Mar 2024

4/10 Poor

JEWEL

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was very unclean .The floors and rugs.
Stayed 2 nights in Feb 2024

2/10 Terrible

Roberta

Stayed 4 nights in Feb 2024

6/10 Okay

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good, no complaints. However, after check out I didn't receive an email of the room charges. My Visa acct shows a higher charge than when I booked.
Stayed 1 night in Jan 2024

8/10 Good

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was comfortable and provided easy access on/off the expressway. The room was clean with the notable exception of a lazy boy chair that was very worn and dirty.
Stayed 1 night in Jan 2024

2/10 Terrible

Mandie Yanasak

Stayed 1 night in Dec 2023

8/10 Good

rhonda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
AMAZING STAFF
Amazing staff , quiet , back off the highway , lived here before years ago , close to everything from Walmart to tractor supply , they allow dogs which gets an A+……big area to walk them around .
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023

6/10 Okay

Janea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nice that they had a kitchen and full size fridge. However was not the cleanest, did not offer breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Stayed 2 nights in Oct 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and very friendly. Hotel pool and hot tub was always clean. I will from now on make this my hotel of choice when i come back home to visit.
Stayed 7 nights in Sep 2023

6/10 Okay

michaela

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Upon arrival after 3pm to the hotel our room was not ready. Waited an additional 30mins before we could go in the room. Then to see that the bins under the dish counter was not emptied. I spent 12 days there and during that time my room was cleaned once with request and once without request. Both times after cleaning I had to request additional wash cloths, there was no dish cloths and it was unbelievable that the room attendants didn’t wash the dishes after they so called cleaned the room. How can a room be cleaned with the dishes being washed? Additionally the sofa mattress is dirty and soiled it needs changing. It is not suitable for human beings to lay on.
Stayed 12 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Aleksandr

Stayed 1 night in Jul 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

C. Stanley

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
I love that it’s a two room suite, BUT it needs updating. The staff was friendly but could have been a bit more helpful. It was quiet enough other than a few noisy neighbors.
Stayed 12 nights in Jun 2023

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice but the furniture was torn and stains on wall.
Stayed 1 night in May 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Regina D

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, but furniture was dated, and there was a beat-up armchair which looked dirty and was worn - I didn't even want to put my coat on it. The outlet between the beds did not work when I plugged my phone in to charge it. The bathroom was well stocked with towels and clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Latia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was great as expected! Love this place, no need to look for more. Pool, hot tub… smoking rooms would make this better, but it’ll never happen. I accept that lol
Stayed 1 night in Feb 2023

4/10 Poor

Adam

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty broken down, not much of anything good for the price

4/10 Poor

Catherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Of all our stays in the Austintown area this was the worst motel. It was dated and dirty! I would not stay again or recommend.

10/10 Excellent

Janine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites were very nicely equipped.
Stayed 1 night in Dec 2022

8/10 Good

Loria

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Quiet hotel, courteous staff. Outdated furniture, our recliner was ripped.
Stayed 1 night in Nov 2022

10/10 Excellent

John

Stayed 1 night in Nov 2022

10/10 Excellent

CHRISTINE, Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice and lots of room in our suite for our wedding party to het ready. Clean!
Stayed 2 nights in Oct 2022

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great suites!
Stayed 1 night in Oct 2022

10/10 Excellent

YazzMeonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here everytime I come to Youngstown
Stayed 5 nights in Oct 2022

10/10 Excellent

Anchalee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2022

10/10 Excellent

Steven Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Needs updated furniture, TV in room. The overall style/Decor and tech needs to be brought into 2022
Stayed 1 night in Aug 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

David, Ashburn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Jaquala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right off the freeway and very easy to find. Rooms were clean. Staff was courteous
Stayed 1 night in Jul 2022

10/10 Excellent

Esmirna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
No issues. Customer service on point, friendly. Room was spacious.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

joan m

Travelled with family
Disliked: Cleanliness
King suite with kitchen.. entire 3rd floor smelled bad from dinner being cooked and no ventilation. Mold in shower stall. Bed was comfortable. Very busy traffic area. Gas station, holiday express all within 1/4 block
Stayed 1 night in Jul 2022

10/10 Excellent

Meagan

Stayed 1 night in Jul 2022

4/10 Poor

Avinash

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not at all clean . The laundry room and machines are very dirty, smelly and old. We are tested positive after our stay in the property. Looks like we got it while we are in the property. Smoking Smell in the lift. Room also smells bad.
Stayed 7 nights in Jun 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Timothy, Germantown

Travelled with pets, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk person was from another shift. Didn't know how to check in. No remote in bedroom. When provided with one it didn't work. Lamp in bedroom didn't work. Individuals running up and down the hallway screaming at 11 pm, 4am, and again at 5am. When checking out, no staff ever came to the front desk to do check out process.
Stayed 1 night in May 2022