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Reviews of Embassy Suites by Hilton Austin Central

3.5 out of 5
Embassy Suites by Hilton Austin Central
5901 N I 35, Austin, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 721 out of 1500 reviews" "
Rating 8 - Good. 353 out of 1500 reviews" "
Rating 6 - Okay. 208 out of 1500 reviews" "
Rating 4 - Poor. 121 out of 1500 reviews" "
Rating 2 - Terrible. 97 out of 1500 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Air conditioning was leaking all over bathroom and it was noisy. The bed was not comfortable and overall the decor is very tired. One day they forgot to clean the room.
Stayed 5 nights in May 2024
Response from Ryan P on 23 May 2024
Thank you for providing feedback from your stay with us. We will use this feedback to improve our guest experience.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be definitely going back to this location! I was Great and i really enjoyed my stay.
Stayed 2 nights in May 2024
Response from PB on 20 May 2024
Dear VictoriaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Liked the happy hour.
Stayed 1 night in May 2024
Response from PB on 15 May 2024
Mario,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Tuyet

Travelled with family
Liked: Cleanliness, amenities
Not enough towels for the number people reserved
Stayed 2 nights in May 2024
Response from PB on 15 May 2024
Tuyet,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and safe sureoundings.
Stayed 1 night in May 2024
Response from PB on 15 May 2024
Diane,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Tiofilo

Liked: Cleanliness
Stayed 1 night in May 2024
Response from PB on 15 May 2024
Tiofilo,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Bala

Travelled with family
Poor rundown rooms.
Stayed 1 night in May 2024
Response from PB on 15 May 2024
Bala,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Hereward

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Austin is not a city where I am particularly comfortable, but I have to visit a few times a year for business. That said, Embassy Suites was the best hotel experience I’ve had in Austin so far. Parking is a reasonable fee (for the area), and the hotel is comfortable with a nice atmosphere and better than expected breakfast. That part of town is a bit rough, but the hotel grounds were very well maintained, clean, and safe. The kids loved the indoor pool.
Stayed 1 night in May 2024
Response from PB on 10 May 2024
Hereward,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
NO WI-FI, IT DOES NOT WORK, FOR last 2 YEARS. Everything else is good. WHY DON’T they Fix it?
Stayed 3 nights in May 2024
Response from PB on 10 May 2024
Keith,Thank you for taking a moment to share your experience. Your comments help our teams to strive to provide gracious, engaging and caring service and a great product and look forward to welcoming you back to our hotel in the not too distant future. Phillip B

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PB on 10 May 2024
Sarah,Thank you for taking a moment to share your experience. Your comments help our teams to strive to provide gracious, engaging and caring service and a great product and look forward to welcoming you back to our hotel in the not too distant future. Phillip B

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Broken glass all in parking lot look like multiple vehicles have been broken into at this location
Stayed 2 nights in Apr 2024
Response from PB on 14 Apr 2024
Glenn,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and friendly, hotel was clean and the kids loved the open style! Would stay again!
Stayed 2 nights in Apr 2024
Response from PB on 9 Apr 2024
Dear ErinThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on 10 Apr 2024
MiguelThank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

2/10 Terrible

Cristobal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worn out, filthy, poorly maintained. $15 parking without other options. Terrible experience. Roadside motel quality for a 4 star hotel price.
Stayed 1 night in Apr 2024
Response from PB on 8 Apr 2024
Dear CristobalThank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with part of the overall experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Phillip B

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PB on 8 Apr 2024
Dear KarenThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Danny

Stayed 1 night in Mar 2024
Response from Ryan P on 22 Apr 2024
Thank you for giving us a 5 of 5 rating! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I disliked was having to pay for parking
Stayed 2 nights in Mar 2024
Response from PB on 1 Apr 2024
Maria,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Ryan P on 22 Apr 2024
Thank you for rating our hotel & we are glad you enjoyed it! We look forward to seeing you again.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny Liang on 26 Mar 2024
Thank you for the 5 Star review! We look forward to seeing you again!

10/10 Excellent

Crissy, Sweeny

Stayed 1 night in Mar 2024
Response from PB on 14 Apr 2024
Crissy,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

8/10 Good

Fanny

Travelled with family and small children
We love staying here
Stayed 1 night in Mar 2024
Response from PB on 22 Mar 2024
Fanny,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Nice rooms and always great service.
Stayed 2 nights in Mar 2024
Response from PB on 22 Mar 2024
James,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on 22 Mar 2024
Miguel,Thank you for taking a moment to share your experience. Your comments help our teams to strive to provide gracious, engaging and caring service and a great product and look forward to welcoming you back to our hotel in the not too distant future. Phillip B.

10/10 Excellent

Sherry, katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on 13 Mar 2024
Dear :SherryThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Shaccara

Stayed 1 night in Mar 2024
Response from PB on 1 Apr 2024
Shaccara,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Bertha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and the atmosphere was great.
Stayed 2 nights in Mar 2024
Response from PB on 13 Mar 2024
Dear :BerthaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2023
Response from PB on 13 Mar 2024
Dear :BrittanyThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Gloriann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PB on 7 Mar 2024
Dear GloriannThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Roxane

Stayed 1 night in Feb 2024
Response from PB on 22 Mar 2024
Roxane,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Belen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here!
Stayed 1 night in Feb 2024
Response from PB on 28 Feb 2024
Dear Belen,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Kierre

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great rooms.
Stayed 1 night in Feb 2024
Response from PB on 28 Feb 2024
Dear Kierre,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great - the property surrounding it was a little sketchy. I didn’t like that we had to pay for parking
Stayed 1 night in Feb 2024
Response from PB on 28 Feb 2024
Dear Pamela,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

JOSE MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from PB on 28 Feb 2024
Dear Jose,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PB on 28 Feb 2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Austin Room
This hotel was overall great! The ambiance is very nice, has that nice outdoor feel but you’re still inside. Our room was overall good, however it had a slight wet feeling that wouldn’t go away. We also were using the pull out couch and needed extra pillows, and the hotel was not able to accommodate that request. I made it work with the pillows on the couch, but it wasn’t very comfy. Overall, we had a great stay. Worth the price we paid.
Stayed 1 night in Feb 2024
Response from PB on 28 Feb 2024
Dear Madeleine,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Linda

Travelled with family
Disliked: Property conditions & facilities
Property needs alot of upgrades.
Stayed 1 night in Dec 2023
Response from PB on 28 Feb 2024
Dear Linda,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PB on 28 Feb 2024
Dear TashaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Sabyasachi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property.
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear SabyasachiThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Gyan Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and huge. The washroom was a bit small but overall a nice property. The complimentary breakfast had many options and pretty amazing. I loved my stay at the hotel and would surely visit again.
Stayed 2 nights in Feb 2024
Response from PB on 19 Feb 2024
Dear GyanThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Jenny

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A lot of space
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear JennyThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Stephanie, Cibolo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom toilet ran all night. Water pressure was low. Bed super uncomfortable
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear StephanieThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear AnonymousThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, no issues
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear RosaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean and good location
Stayed 2 nights in Feb 2024
Response from PB on 19 Feb 2024
Dear PaolaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

DANNY JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from PB on 19 Feb 2024
Dear DannyThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from PB on 22 Mar 2024
Ana,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at this hotel!! Easy check-in, beautiful property, pet-friendly, clean, comfortable, excellent breakfast options. We look forward to staying here again when we're in Austin.
Stayed 1 night in Feb 2024
Response from PB on 7 Feb 2024
Dear EdnaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Melvin L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintain.
Stayed 2 nights in Feb 2024
Response from PB on 7 Feb 2024
Dear MelvinThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Brent

Stayed 1 night in Jan 2024
Response from PB on 22 Mar 2024
Brent,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Phillip B on 29 Jan 2024
Dear Luis,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B