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Reviews of Homewood Suites by Hilton Augusta Gordon Highway

3 out of 5
Homewood Suites by Hilton Augusta Gordon Highway
312 Timbercreek Lane, Augusta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 138 reviews" "
Rating 8 - Good. 26 out of 138 reviews" "
Rating 6 - Okay. 11 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 8 out of 138 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Travelled with family, Travelled with pets
We were able to have our pup during our stay which was amazing! The staff were friendly and kind! Highly recommend ⭐️
Stayed 1 night in Mar 2024

2/10 Terrible

Venski

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were ask to leave the lounge area of the hotel, first we thought we were loud, the said we were not. I explained we there with our 90 year old celebrating her birthday, pointed her out sitting in tv area. The was a 15 of us, and each of us were 50plus in age. We packed ourselves in my aunt's room and continued to have a great night. In the the past 4 years we have had at least 3 family events at that location with no complaints and booked at least 20rooms each time. Never had an issue with the lounge area. My family does not want to return to this location
Stayed 1 night in Jan 2024

10/10 Excellent

Aneka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a quick weekend visit to the Fort Eisenhower Army Base which is less than 10min away! It was convenient and very clean with a friendly and helpful staff. For example, the staff "saved the day" when we almost had a very unpleasant food experience using Grub Hub. There aren't a lot of food options in walking distance, so we ordered out. Unfortunately, the restaurant delivered our food to the wrong hotel, Hampton Inn, in front of Homewood Suites and we had to drive to the other hotel in the rain to pick up the order. Already off to a bad start. Then they forgot to include condiments, salad dressing, utensils and the food was cold. We asked the hotel staff for assistance and they quickly offered us condiments and dressing from their kitchen. Thankfully we were also able to use the microwave and cutlery in our hotel suite which made up for what would have been a really bad food experience. Based off these small but meaningful experiences we'll plan to stay here the next time we visit our son at the Army Base!
Stayed 2 nights in Mar 2024

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Terry

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
I love this hotel. I stay here everytime I’m in Augusta. It’s my home away from home.
Stayed 1 night in Oct 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
This hotel is nice and roomy. Close to the base and downtown. Love that it’s 15 min away for so much. We have stayed at this hotel twice to visit my son.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean, comfortable beds, great breakfast with the fancy pancy plates and glasses, great service as everyone was extra nice..
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay; excellent staff.
Stayed 6 nights in Jun 2023

2/10 Terrible

william

Stayed 1 night in Jul 2023

2/10 Terrible

Timothy

Travelled with family and small children
Disliked: Cleanliness, staff & service
did not clean room no towels coffee was not good eat out of paper plates and food was warm and dry no taste
Stayed 3 nights in May 2023

6/10 Okay

B

Business traveller
Ok if all you need is a place to stay. No frills and not all that welcoming. But by no means a bad place. Comfortable and quiet. House keeping once every five days/by request is not preferable but not a big deal. All in this was an unremarkable stay, nothing went wrong and nothing stood out.
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and safe area, Good stay
We stayed for one evening and it was pleasant. We were given the wrong room but it was fixed very quickly. The new room smelled like cigarette smoke but it wasn't terrible. It was clean and the beds were comfortable. The noise level in the room next to ours was crazy though. Overall it was clean, breakfast was decent and it was a nice safe area.
Stayed 1 night in May 2023

10/10 Excellent

Demetrise

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
I left my wedding ring in the room. Tabatha Parker (the assistant manager) went above and beyond to help me get it back. She should get a raise!
Stayed 1 night in Mar 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Frederick

Stayed 1 night in Jan 2023

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had no Shower Curtain in my room
Stayed 1 night in Oct 2022

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property easy to get to and clean!
Stayed 1 night in Oct 2022

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and quiet (away from interstate). Limited breakfast and property along the parking lot was grown up with brush and weeds and looks to have been left this way since its construction.
Stayed 1 night in Oct 2022

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Wonderful staff, very clean and spacious rooms. It was my favorite hotel that we stayed at on our trip.
Stayed 3 nights in Aug 2022

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Hot in Georgia.
We booked this hotel because it had some major features that were perfect for our little getaway. One, they had suites with lovely kitchenettes that include a cook top, full refrigerator, and a dishwasher. It made ensuring my Vegan husband had food on our trip as we’ve yet to stay at any Hilton property with vegan options for breakfast. The second reason I chose this location was because they had lovely photos of an outdoor pool. So, I packed my new bathing suit and SPF 100 with the expectation that we would be spending some quality time in the pool and soaking up some vitamin D. Upon arrival, we were given the choice of any floor in the building. I’m assuming they weren’t really busy. We were informed of breakfast times and that was it. Imagine my utter disappointment and extreme frustration to find out the next day that the pool was closed indefinitely. It was 108° F (42° C) and we couldn’t use the pool. There should have been a notice that the pool wasn’t open at the time of booking. I would have made a different choice, but I’m sure that is why it’s still being advertised as an amenity. Let’s talk about breakfast. The space was clean and provided ample space for sitting. The selection of food was sparse. The room was clean and spacious. The bed was meh and the bedding was scratchy. The pillows were blah. (Feather pillows are awful and unsupportive. I woke with a sore neck and welts on my face from the feathers.)So far, I’m not a happy Hilton customer.
Stayed 3 nights in Jul 2022

10/10 Excellent

Vanessa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the features of the room.
Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2022

10/10 Excellent

Constance

Stayed 2 nights in Jun 2022

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 must stay again
The who crew were very nice and the cooks for breakfast was amazing as well. I would definitely recommend this stay to some of my people or anyone who would ask.
Stayed 1 night in May 2022

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Bernardis

Stayed 2 nights in Apr 2022

10/10 Excellent

Kandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found our return hotel for August GA
This is a very comfortable and clean hotel. Everyone was so nice and accommodating for our large group and made sure all of the rooms were together.
Stayed 3 nights in Apr 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
First everyone was very friendly. Our room was about as far away from ck in as possible. Our Tv did not work and after service we requested another room. Which we received. It also was a long walk. Ice maker did not work, but did find one. Elevator dropped as we got on it. A bit frightening. Noise level was high until after 11. But again the staff was super
Stayed 1 night in Apr 2022

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 2 nights in Feb 2022

8/10 Good

Tony

Liked: Cleanliness, room comfort
Hotel was really nice little expensive but overall nice. Only complaint was the coffee had coffee grounds in it.
Stayed 1 night in Dec 2021

6/10 Okay

Carol

Travelled with family
Carol
The hotel is a little dated, worned carpet and furniture. The first room w e were given vanity sink was stopped up. The breakfast amenities were scarce. Really was not worth the time spent to go get a meal. Some cook items were very depressing. Oatmeal in pouches , cereal in individual containers, boil eggs and fresh fruit would have been better. Staff was courteous and considerate. Location was great, easy to get around. Please work on the the breakfast admenities.
Stayed 4 nights in Nov 2021

8/10 Good

Latasha

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Tom, Troup

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall this was a nice place to stay however I expected a bit more from Hilton. Breakfast was limited, the outside property could have been kept cleaner including the pool. The staff was friendly and helpful and the room was clean.
Stayed 3 nights in Oct 2021

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Carmen D

Stayed 1 night in Oct 2021

10/10 Excellent

Mauricio

Stayed 3 nights in Sep 2021

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, room comfort
Amazing staff was super.
Stayed 3 nights in Sep 2021

10/10 Excellent

LaKesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about it. My boys had alot to do with the pool, basketball court, and gym... Free breakfast in the morning, it was an amazing experience and definitely will return
Stayed 1 night in Aug 2021

8/10 Good

Christopher

Stayed 2 nights in Aug 2021

4/10 Poor

Larry

Stayed 1 night in Jul 2021

4/10 Poor

Tammy

Travelled with family
Disliked: Property conditions & facilities
Not fabulous
Definitely not fabulous. The 2nd floor hall smelled and the room smelled like cover up smoke. It was also definitely way overpriced.
Stayed 1 night in Jul 2021

8/10 Good

Jarineyda

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Jenay

Stayed 1 night in Jul 2021