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Reviews of Chagala Hotel Atyrau

3.5 out of 5
Chagala Hotel Atyrau
Ismagulov str., 1, Atyrau

Reviews

6.4
Rating 10 - Excellent. 2 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 7 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Nothing was unique about this bland tired hotel. I wouldn’t stay here again it’s a budget hotel only
Stayed 2 nights in Apr 2019
Response from Esales on 28 May 2019
Dear Guest, Thank you for your comments, We hope we can change your mind on your next stay with us. Warm regards, Hotel Management.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Dave, KY

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
put me on 3rd floor with no elevator. Made me wait 1.5 hours until check in time
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Stayed 2 nights in May 2018

8/10 Good

Alfiya, Aksai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Title
For the price you couldn’t ask for any more except there were no towels in bathroom. Room was clean and usual tv and tea making facilities were there.
Stayed 1 night in Apr 2018

6/10 Okay

Alan, TX

Liked: Cleanliness, room comfort
Nice river walks
The room cleaning service is very good. It's located on the river so there's a nice walk along the river. The breakfast buffet at the hotel was good. The hotel has a relaxing restaurant with very friendly staff, though the menu is limited. Check out was a little slow with some minor communication issues. All bills were settled correctly.

6/10 Okay

Maxim

Liked: Room comfort
Very slow and irresponsible staff for preparing documents.

8/10 Good

PJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable stay and not too expensive

8/10 Good

john, Uk

Liked: Cleanliness, staff & service, room comfort
Johns review
Room was fine

8/10 Good

Jim, Vienna

Liked: Cleanliness, room comfort
I stayed in an apartment for 6 days. Price was great. Hotel was ok, with all required kitchen facilities, appliances and dishes. Staff were friendly and could speak very good English. Breakfast was included and had many western food items. I would definitely stay there again.

6/10 Okay

John, USA

Liked: Cleanliness, staff & service, room comfort
A few days getaway at a hotel on the river
We currently live and work in Atyrau. My husband and I wanted a few nights away from the house. We loved the inside of the lobby, room and dining area. Service was good. We were on the third floor (no elevator) and it was quiet. The lobby is separated from the rooms, so you have to walk outside to get to your room. It was secure as you had to have a fob to even get into the building. The room set up was a plus. We had a 2 bedroom, both with full baths, with a living room and kitchen between. Was great as a home away from home. We especially liked the location for the closeness to restaurants. O'Niels', an Irish pub, is a stone throw away, and other restaurants are in easy walking distance. The hotel is located on the river, and there is a river path which can take you even further into town easily. Breakfast was included and was a nice selection! The downside, for my husband, who loves to exercise, was the gym. Equiptment was old and not in working order. As with other buildings in town, you shouldn't judge the inside, by the outside. The inside is great and we would recommend it to others!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
This is not a luxury hotel but the staff is very nice and helpful and professional and do dare about your needs while staying there. The menu is not vast but very adequate. This hotel has age and could use remodeling but it is comfortable, quiet and clean and I recommend it mostly due to the friendliness of the staff

8/10 Good

Ty, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Stay at Chagala Hotel Atyrau
My thanks to the front desk staff)). Comfortable stay. Quite and peaceful.
Response from Esales on 16 Jul 2015
Dear Ty, thank you very much for sharing your experience with us and other Expedia members. We are happy to have you again with us and would certainly be honoured to welcome you soon again. Please consider our hotel your home in Atyrau and Chagala the option to stay in Kazakhstan. We have properties in Aksai, Bautino, Aktau and Uralsk as well. Best regards from all Team Members

8/10 Good

Ty, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and cleanliness at an affordable price.
Good hotel option in Atyrau getting a Western style operation at a value. Front desk staff very helpful with all requests, focusing on customer satisfaction. This is a rarity)).
Response from Esales on 16 Jul 2015
Dear Ty, thank you very much for taking some time and share your experience with us. We are happy you mention the Western operation style and the customer satisfaction focus- as these are values Chagala stands for. Please consider us your home here in Atyrau. Hope to serve you soon again. Best regards, Chagala Atyrau hotel Team

8/10 Good

Max, Atyrau, Kazakhstan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel in Atyrau
A decent hotel in Atyrau. Well priced, well located, convenient. It was used mainly by oil industry men in the past but now with more hotels around it became more affordable to general public. Good western management standards.
Response from CAHT on 8 Jun 2015
Dear Max, thank you very much for your review. We are really happy to hear you enjoyed your stay with us. "Well priced, well located, convenient. Good western management standards" - is exactly what we want to be known for. We hope to see you soon again. Best regards, Chagala Atyrau hotel Team

2/10 Terrible

ahmet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otele almadılar , anlaşmanız olmayan otel beni ara
Otele bizi almadılar , ücreti iade ediniz nakit olarak ödeme yaptık , rezervasyonumuz gözükmüyor , acil beni ararmısınız. +905354579839
Stayed 1 night in Mar 2020
Response from Hotel Administration. on 20 Mar 2020
Para almak için ayırdığınız kaynağa bağımsız olarak başvurmanız gerekir. Kendi açımızdan, extranet üzerindeki konuğun iadesini kabul ettiğimizi zaten belirttik. Dear Sir, You yourself need to apply to the resource where you booked in order to receive funds. From our side, we have already noted that we agree to the refund of the guest on the extranet. Best wishes,

2/10 Terrible

Rustam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

junseong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔합니다
공항에서 1400-1500텡게 택시비 금액대비 매우 깔끔하고 좋은시설 및 친절 로비에서 룸까지 거리는 좀 먼편이지만 이정도는 뭐.. 흡연자는 왔다갔다 불편함이 있을순 있지만
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

2/10 Terrible

Mehmet E., istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but trendy!
There is no nearby attraction for them who wants to get out at night by walking. Also the neighborhood looks not so safe. It is surprising to see this kind of hotel s all the time full. You need to walk more than 100 m in order to reach to your room in average.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Not Provided, С-Петербург

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Четыре дня спокойствия и тишины.
Уютно, удобно, комфортно, но в отдалении от центра.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort