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Reviews of Homewood Suites by Hilton Atlanta-Galleria/Cumberland

3 out of 5
Homewood Suites by Hilton Atlanta-Galleria/Cumberland
3200 Cobb Pkwy, Atlanta, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 437 out of 909 reviews" "
Rating 8 - Good. 223 out of 909 reviews" "
Rating 6 - Okay. 107 out of 909 reviews" "
Rating 4 - Poor. 70 out of 909 reviews" "
Rating 2 - Terrible. 72 out of 909 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

JAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not ask for a better staff so polite and professional. They care that is a rarity these days. I will definitely stay there again.
Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was more like an apartment complex and the reason that we booked a two room suite was because my mother has dementia and I didn’t want her being able to leave the room however they gave us a one bedroom suite with an adjoining room next to it so she had access to leave the property. We actually had to put furniture in front of the door to prevent her from being able to leave. I was extremely disappointed at the safety issues of that. Also, I couldn’t get anyone to answer the phone when I called because the television did not work for the high price I would definitely recommend , a different property.
Stayed 1 night in Apr 2024

8/10 Good

ROANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice it just had a pungent smell. Had to go buy air fresheners
Stayed 3 nights in Mar 2024

2/10 Terrible

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we were told that we would would have to pay $10.00 a night for parking even though it was not on the website. The A/C was not working in the room nor was the ice maker. The next room they gave us smelled like sewer and still no ice. The entire place smelled like pot, inside and outside, The staff never cleaned our room. We had to go to the front desk to get clean towels. I would rate this place a -0. It's like staying in the hood. I will never stay here or recommend this place. Hilton should close this place and have it torn down. I will never stay at a Hilton owned property again. This is terrible.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robin

Stayed 1 night in Apr 2024

2/10 Terrible

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terrible. Dirty and broken items
Stayed 3 nights in Mar 2024

4/10 Poor

Molly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a no smoking room this obviously had been smoked in an no one cared…. Do a deep clean!! I requested non smoking and they said they all were but it smelt badly if cigarettes so we had to leave to get allergy meds 😡 And… specifically asked about breakfast… was told it will be ready before we leave… it was not. Carpet was dirty, minimal towels for our group… will NOT recommend. I went to desk and told worker snd he said “better luck next time”

8/10 Good

HongTuyen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pay $10 for parking
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Average
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Raphael Rashad

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Chelsea

Stayed 1 night in Feb 2024

8/10 Good

Ronald

Travelled with family, Business traveller
Bill at the desk was great and a good asset to the company. Rest of property was so, so.
Stayed 3 nights in Feb 2024

4/10 Poor

Bruce, Sammamish

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Staff & service
Phil and staff were excellent.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The staff was AMAZING...this is an older hotel which was evident in the bathroom...shower was not 100%clean
Stayed 1 night in Jan 2024

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

bricola

Travelled with family
Mercedes at the front desk was absolutely amazing. She was patient, detailed about the amenities on the property, efficient, and accurate! I really enjoyed her at the front desk. There is a young man that assisted as well apologies I can’t remember his name but he was on the shift with Mercedes at time of my arrival. Thank you all for a safe experience.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel will stay here again with no hesitation. Mercedes the front desk representative was very sweet and attentive and made our stay very pleasant!
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercedes was extremely helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Howard, Davenport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning Breakfast was great. It was so nice waking up to a hearty breakfast of eggs and Sausage, grits, oatmeal, cereal, muffins, yogurt, English Muffins and so much more. My room was spacious and very clean and comfortable. Every staff member was very polite ands sociable. I would definitely recommend this property to others.
Stayed 2 nights in Dec 2023

8/10 Good

WANSHIN

Stayed 2 nights in Dec 2023

6/10 Okay

Sally

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

April

Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Renovated Apartment
First I want to say the staff were very friendly, helpful and considerate! Everyone we encountered gave amazing service! The room was not what I expected from Hilton. This is an old apartment complex turned into hotel. So there are buildings and your door opens to the outside. You can tell they did this on the cheap because there was an old 90’s ceiling fan still in the bedroom! Gross popcorn ceilings and rotten trim in the bathrooms. Want to let you know what you’re getting when you stay here! No one mentioned this in any review that I read.
Stayed 1 night in Dec 2023

4/10 Poor

Blair

Travelled with family
Disliked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

ANTHONY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Did not give late check out option.
Stayed 1 night in Dec 2023

8/10 Good

Sherrita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Shabazz-X, DALLAS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023

6/10 Okay

Anton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Dog fur was all over my room when I stayed. You should have pets only rooms.
Stayed 5 nights in Dec 2023

10/10 Excellent

RaGan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I picked this particular suite because it offered a fireplace but upon checking in the fireplace was covered with a grill and a sign posted as for display only. The complex is overall great and we've stayed there several times over the years.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite hotel. My room felt like home. Mercedes at the front desk was very helpful with my check in. She was super friendly and so was the other employees I seen. The bed was def my favorite and made my stay even more enjoyable. I will def be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Stayed 1 night in Nov 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Stayed 2 nights in Oct 2023

6/10 Okay

Bhuvan

Business traveller
Average place compared to room rent, value
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023

8/10 Good

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everyone was friendly and helpful. Room was clean along with the rest of hotel. Only complaint was the pillows were not comfortable. Bed was fine. Overall it was a great place to stay and off the beaten path tucked away. Definitely would stay there again.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael J

Travelled with family
Disliked: Cleanliness, amenities
Poop on toilet. Bugs in room. Smells bad. Old.
Stayed 1 night in Sep 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! Avoid if you can. Dirty and in disrepair. Smells of cat/dog urine mixed with a strong cologne to mask it. I will say the front desk staff, the housekeeping supervisor and the kitchen staffing were all super kind and attempted to be accommodating to all the issues. Sadly it was one disaster after another and we would never stay again.
Stayed 3 nights in Sep 2023

8/10 Good

anthony, brooklyn center

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking spots are too narrow is literally the only issue we had. The place itself was wonderful.
Stayed 1 night in Sep 2023

10/10 Excellent

Bridgette M

Liked: Cleanliness, staff & service
Nice setting. Tight parking. Felt safe. Upon entering the building where our room was you could smell bleach.
Stayed 1 night in Sep 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great host. Horrible room/enviornent
Adjacent rooms were under construction. Constant impact noise through the daytime. Shower temperatures did not adjust. Couch “which was supposed to be a bed to accommodate should have been removed because it is broken and terrible. Staff was nice. The hotel was not!
Stayed 3 nights in Aug 2023