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Reviews of Country Inn & Suites by Radisson, Atlanta Airport South, GA

2.5 out of 5
Country Inn & Suites by Radisson, Atlanta Airport South, GA
5100 West Fayetteville Road, College Park, GA

Reviews

7.6

Good

Rating 10 - Excellent. 243 out of 583 reviews" "
Rating 8 - Good. 125 out of 583 reviews" "
Rating 6 - Okay. 86 out of 583 reviews" "
Rating 4 - Poor. 59 out of 583 reviews" "
Rating 2 - Terrible. 70 out of 583 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

jina

Shuttle was not available at 12:30am
Stayed 1 night in Apr 2024

6/10 Okay

KATIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were not friendly
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear KATIE,We're deeply sorry to hear that you did not experience friendly service during your stay. Providing a warm and welcoming environment for our guests is a top priority, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address this matter with our team to ensure improvements are made. We hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Just not a place i would recommend. When i drove up i immediately found a different hotel and went to it. Pictures lie to you on this location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Brad,We're sorry to hear that our hotel did not meet your expectations upon arrival and that you chose to stay elsewhere. We strive to accurately represent our property through photos and descriptions, and we apologize if this was not the case for you. Your feedback is important to us, and we will review our marketing materials to ensure they accurately reflect the guest experience. We understand that first impressions are crucial, and we regret that we were not able to provide you with a positive one. Sincerely, Hotel Manager

10/10 Excellent

Jamesen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Jamesen,Thank you for the wonderful review of your stay at our hotel. We're thrilled to hear that you found our place cool! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Both Elevators had expired inspections. Seems like it's a run down hotel. Should be updated. It's an old building.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear William,We apologize for any inconvenience caused by the expired elevator inspections. We will address this issue promptly with our maintenance team to ensure that all necessary inspections are up-to-date. We understand your concerns about the condition of the building. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Julie

Very unfriendly front desk lady with red glasses
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Julie,We're deeply sorry to hear about your experience with our front desk staff. Your feedback is important, and we will address this issue to ensure that all of our guests receive the courteous service they deserve. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Molly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 May 2024
Dear Molly,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Laquetta, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Laquetta,We're pleased to hear that you found your stay peaceful. Creating a serene environment for our guests to relax and unwind is important to us, and we're glad that we achieved this during your visit. We look forward to welcoming you back for another peaceful stay in the future.Sincerely, Hotel Manager

8/10 Good

Rod

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Room was clean but sofa was torn and shoddy. Not much to do in the area. For the price it was a safe clean place to stay with no real complaints.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Rod,Thank you very much for your stay. We're pleased to hear that our staff was friendly and that you found your room clean and safe. However, we apologize for the condition of the sofa and any inconvenience it may have caused. We will address them with our team to ensure that improvements are made where needed. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Bernard

Travelled with family
Liked: Staff & service
Floors in our room were sticky and the main entrance as well... The shower head leaked into the toilet are because it is loose. Used a facecloth hanging over the shower head to stop the spraying into the bathroom area. The room window, 1st floor, was about a half inch open . Someone could have broken into our room. We closed it but it could not be locked.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Bernard,We are truly sorry to hear about the issues you encountered during your stay. Your experience falls far below the standards we strive to maintain, and I apologize for any inconvenience or discomfort it may have caused you. We take matters of guest safety and comfort very seriously, and I assure you that we will address these concerns with our maintenance and housekeeping teams to ensure that such incidents are avoided in the future. We hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

8/10 Good

Amy

Travelled with partner
Property could use some updating but the room staff do an excellent job of keeping the rooms clean. That’s the most important part in my opinion
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Amy,Thank you for your feedback. We're pleased to hear that our room staff have done an excellent job of keeping the rooms clean during your stay. We appreciate your understanding regarding the need for updating, and we will certainly consider your comments as we continue to improve our property. We value your feedback and hope to welcome you back again in the future.Sincerely, Hotel Manager

4/10 Poor

Anthony

Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
Not a good place to stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Anthony,We are sorry to hear that your experience at our hotel did not meet your expectations. We take guest feedback seriously and would appreciate any specific details you can provide about your stay so that we can address any issues and improve our service for future guests. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Olayinka,Thank you so much for your kind words. We are so pleased that you found us a quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Branden L

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to the airport with a free shuttle. Bed was comfortable and the room was clean. Lots of planes taking off close by, so there was noise from that, but not as much as I expected. Sink was clogged and didnt drain.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Branden L,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel convenient, with its close proximity to the airport and complimentary shuttle service. We're also glad to know that you found your bed comfortable and the room clean. However, we apologize for the inconvenience caused by the noise from nearby planes and the clogged sink. We will address these issues promptly to ensure a more enjoyable experience for our guests in the future. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Nitasha

Travelled with family and small children
Disliked: Staff & service, amenities
You get what you pay for as far as CUSTOMER SERVICE..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Nitasha,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

victor

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Looks better on pictures then what it is in a reality . Big name Radisson was a hook for me , more looks like motel 6 somewhere next to highway I-5 in Oregon . Pool is marshy with rotten leafs and frogs in it .
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Victor,Thank you for your feedback on our property. We are truly sorry to hear that your experience did not meet your expectations. I apologize for any disappointment caused by the condition of the pool and any discrepancies between the hotel's appearance in photos and reality. Maintaining a clean and inviting environment is important to us, and I assure you that we take your feedback seriously. We will address these concerns with our team to ensure that improvements are made. Hope you will visit again.Sincerely, Hotel Manager

4/10 Poor

Antwaun

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled overwhelmingly like cigarette smoke. The staff were all beyond amazing though, they were able to get us moved into a new room. However, the new room smelled like feet. 5 star staff, 1-2 star hotel. Would not stay again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Antwaun,We are sorry to hear about the unpleasant odor you experienced during your stay and the subsequent issues with the new room. This is not the experience we want for our guests, and I apologize for any inconvenience or discomfort it may have caused you. I assure you that we will address these concerns with our housekeeping team to ensure that such incidents are avoided in the future. Hope you will reconsider.Sincerely, Hotel Manager

2/10 Terrible

Andrew

Travelled with group
Disliked: Amenities
The staff were rude , very rude and it took an hour before the shuttle bus turned up and they could not care . Rooms are average and when the air conditioning stop working the window were screw shut .
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Andrew,We are truly sorry to hear about your disappointing experience with our staff and shuttle service. This falls far below the level of service we aim to provide, and I apologize for any inconvenience or discomfort it may have caused you. Additionally, I apologize for the issues with the air conditioning and the difficulty in addressing them due to the windows being screwed shut. Your feedback is important, and I assure you that we will address these concerns with our team to prevent similar incidents in the future. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Good property to stay at.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for staying at our hotel. We're delighted to hear that you enjoyed your stay at our property! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Good

Flanklin Alves Roso

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and met all my expectations
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Flanklin,Thank you very much for your stay. We're delighted to hear that we met all your expectations during your stay! Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

6/10 Okay

Valarie

Liked: Cleanliness
Disliked: Staff & service, amenities
Room was nice inside, but driver never showed up, had to pay for ride, counter staff ok, grounds and halls ok, breakfast and first van too late for my flight.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Valarie,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks. I apologize for the inconvenience you experienced with the transportation service the timing of breakfast and the shuttle for your flight. Your feedback is important, and I assure you that we will address these issues with our transportation and breakfast teams to ensure a more timely and convenient experience for our guests in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

10/10 Excellent

Bernita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Bernita,Thank you for your stay. We're glad to hear that you found our accommodations to be a good value for the price. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!Sincerely, Hotel Manager

10/10 Excellent

Wadia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Wadia,Thank you for your kind words. We're thrilled to hear that you found our hotel to be very welcoming! Ensuring our guests feel comfortable and at home is a top priority for us, and we're delighted that you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy the stay we will visits this place again the price reason able good choice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Dorothy,Thank you for your wonderful feedback. We're delighted to hear that you and your family enjoyed your stay with us and that you found our pricing reasonable. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was pretty neat
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Marvin,Thank you for your stay. We're glad to hear that you found the restaurant to be a positive aspect of your stay. Providing a pleasant dining experience for our guests is important to us, and we're pleased that you enjoyed your time there. We hope to welcome you back for another enjoyable visit in the future.Sincerely, Hotel Manager

4/10 Poor

Halil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors in the room had many sticky areas, obviously not well-cleaned. The desk was dirty and had white sugar or a salt-like substance all over the place! I had a strange noise in the ceiling of the room and I wanted to call the hotel staff. The phone in the room was dead! Imagine that you had an emergency and needed to use the phone in the hotel room; it was not working at all! When I eventually called the staff using my mobile phone to report the strange and loud noise in the ceiling, they were not helpful. It was obvious that the building and rooms were not well maintained. The wireless connection in the hotel was very unstable. I got kicked out of my Zoom meetings due to unstable connections. I called the front desk, and they asked me to re-enter the Wi-Fi password, which had nothing to do with the Wi-Fi connection issues!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Halil,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.Sincerely, Hotel Manager

10/10 Excellent

alphonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was so nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your stay. We hope to welcome you back soon for another enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

Dichonne

Disliked: Staff & service
front desk lady, one of them was rude
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Dichonne,We apologize for any inconvenience caused by the behavior of one of our front desk staff members. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Matt

Business traveller
Liked: Staff & service
Disliked: Amenities
Rooms just felt unkept and in poor condition...I wouldn't stay here again
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced with the condition of our rooms. Please know that we take your comments seriously and will address them promptly with our team. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
T
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations. We value your input and will use it to improve our services for future guests.Sincerely, Hotel Manager

6/10 Okay

Dana

Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your experience to better serve you in the future. If you have any specific comments or concerns you'd like to share, please feel free to reach out to us directly. We hope to welcome you back for an improved stay soon.Sincerely, Hotel Manager

6/10 Okay

Xiaochen, Gainesville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Apr 2024
Dear Xiaochen,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and the staff was also friendly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Victoria,Thanks for your stay at our hotel. We're thrilled to hear that you found our hotel very clean and our staff friendly during your stay! We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Raniyah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience with our staff. Providing exceptional service is a top priority for us, and we're delighted that our team made your stay memorable. We look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Sue, Port St. Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff to be wonderful. Providing excellent service is our top priority, and we're thrilled that our team made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, a nice bar/restaurant attached by the pool with very food Wings and Drinks! In room delivery till 0200 as well!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Stephen,Thank you for your kind words. We're delighted to hear that you enjoyed your experience with us! Providing friendly service and delicious food and drinks is what we aim for, and we're glad we could meet your expectations. We take pride in providing a lodging experience that everyone will enjoy. I hope we will still be your first choice in this area in the future.Sincerely, Hotel Manager

2/10 Terrible

Shanice

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Shanice,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
I came for a quick overnight stay after getting in late from the airport. Easy check-in, clean room, and great shuttle service!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Charmaine,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your overnight stay with us was convenient and comfortable! Providing easy check-in, clean rooms, and reliable shuttle service are all priorities for us, especially for guests arriving late from the airport. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Patty

Liked: Staff & service, property conditions & facilities
The lady that checked me in was great. She was nice and welcoming.. my room was off the road so it was loud. My shoes stuck to the floor so not sure when the floor was last mopped.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Patty,We're pleased to hear that our check-in staff provided you with a warm and welcoming experience. However, we apologize for the inconvenience caused by the noise from the road and the cleanliness issue with the floor in your room. Your feedback is important to us, and we'll address these concerns promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Kathleen,Thank you so much for your kind words. We are so pleased that you found us a quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Denyaa

Liked: Property conditions & facilities
Cool lil spot
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Denyaa,Thank you for your wonderful comment. We're glad to hear that you enjoyed your stay! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

6/10 Okay

Byron

Liked: Staff & service
Disliked: Property conditions & facilities
The bed was like sleeping on a brick.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Byron,We're sorry to hear that you found the bed uncomfortable during your stay. Your comfort is important to us, and we apologize for any inconvenience caused. We'll take your feedback into consideration and look into ways to improve the bedding experience for our guests. Hope you will visit again.Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall the stay was nice and quite. The breakfast was decent but I'm vegan so there wasn't a lot of options. They do have a on-site bar/ restaurant which is cool. The only thing that bothered me was the amount of dust on the vent in the bathroom, looks like its been there for years. And there was stains on the wall and ceiling but other than that the stay was pleasant.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Tiffany,Thank you for sharing your feedback with us. We're pleased to hear that you had a nice and quiet stay overall and that you found the on-site bar/restaurant to be a cool amenity. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no issues Pleasant stay
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Kendra,Thank you for your stay. We're thrilled to hear that you had a pleasant and issue-free stay with us! Your comfort and satisfaction are our top priorities, and we're glad we could provide you with a positive experience. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Dpatrice, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The looks of this property were deceiving from exterior appearance. It didn’t look safe (kind of shady and hood) but once we got in the, experience was good. The staff was friendly, room was nice and clean, and the attached restaurant was great. Don’t judge a book by its cover.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,We're pleased to hear that despite initial impressions, you had a positive experience once inside our property. Ensuring a safe and welcoming environment is a top priority for us, and we're glad our friendly staff, clean rooms, and great restaurant contributed to an enjoyable stay. Thank you for giving us the opportunity to exceed your expectations. We hope to welcome you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude, there was no shower curtain, blankets or toilet paper. The one blanket I had, had big holes in it.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Victoria,Thanks for the stay at our hotel and the feedback with the 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

8/10 Good

Brandi

Liked: Cleanliness, property conditions & facilities
It was affordable and close to where we needed to be. Staff not knowledgeable on things like bus schedules and the like. But overall a decent place to stay
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Brandi,Thank you for your stay. We're glad to hear that you found our hotel to be affordable and conveniently located for your needs. We apologize for any inconvenience caused by our staff not being knowledgeable about bus schedules and similar information. We'll take your feedback into consideration and work on improving our staff's knowledge and assistance in such matters to better serve our guests in the future. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Cate

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient 7 minute drive from the airport! The staff is helpful and polite and there is a restaurant on property that does room service until 2 am which is super convenient. The room was clean and well stocked.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Cate,Thank you for your positive feedback. We're thrilled to hear that you had a convenient and enjoyable stay with us! Providing excellent service and amenities for our guests is our top priority, and we're delighted that our location near the airport, helpful and polite staff, and convenient room service options meet your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely,Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price and close to the airport
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Stephanie,Thank you for the wonderful review of your stay at our hotel. We're glad to hear that you found our hotel to be a good value for the price and conveniently located near the airport. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager