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Ulasan tentang Staybridge Suites Atlanta - Midtown, an IHG Hotel

3 out of 5

Ulasan

7.2

Baik

Penilaian 10 - Cemerlang. 351 daripada 1002 ulasan" "
Penilaian 8 - Baik. 247 daripada 1002 ulasan" "
Penilaian 6 - Boleh diterima. 155 daripada 1002 ulasan" "
Penilaian 4 - Lemah. 119 daripada 1002 ulasan" "
Penilaian 2 - Teruk. 130 daripada 1002 ulasan" "

7.6/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

7.6/10

Kemudahan

7.4/10

Keadaan hartanah & kemudahan

7.2/10

Mesra alam

Ulasan

4/10 Lemah

Cheryl

Tidak sukakan: Kemudahan
Will not recommend this place!
Menginap 4 malam pada Mei 2024
Respons daripada Jada Sayles pada 23 Mei 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

10/10 Cemerlang

Linda Michelle

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good! The recepcionist amazing!
Menginap 1 malam pada Mei 2024
Respons daripada Jada Sayles pada 22 Mei 2024
Thank you for staying with us and leaving for the positive feedback! We are glad to hear that you had a great experience with our receptionist. We appreciate your kind words and hope to see you again soon.

2/10 Teruk

Kimberly

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
No one to help check in or out
Menginap 2 malam pada Mei 2024
Respons daripada Jada Sayles pada 22 Mei 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

10/10 Cemerlang

Zack

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very spacious room.
Menginap 1 malam pada Mei 2024
Respons daripada Jada Sayles pada 20 Mei 2024
We greatly appreciate the positive feedback you provided regarding your recent stay at Staybridge Suites Atlanta Midtown. It is wonderful to hear that you found the spacious room to your liking. We are delighted to have met your expectations and to have provided a memorable experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay.

2/10 Teruk

Victor

Mengembara bersama pasangan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
Pésimo servicio mi habitación no estaba lista para cuando llegue a la hora estimada del check in 3 pm me dieron ingreso a las 6 pm
Menginap 1 malam pada Mei 2024
Respons daripada Shaylene C. pada 16 Mei 2024
Mr. VictorWe’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast and efficient service, but sometimes it takes longer than expected. We value our guest feedback and work hard to ensure that similar issues do not occur in the future. I will be sharing your feedback with the team. Thank you and we hope you enjoy the rest of your stay with us. If there is anything you need, please let us know.

4/10 Lemah

Travis

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
It was nice they had a free breakfast, but it was always difficult to find a seat and they were always out of things including dishes and utensils. Also, the pool was closed for winter, despite it being May and the temperature was in the low to mid 80s (28C) which was absolutely brutal, especially since it wasn’t advertised as closed. I would not stay here again.
Menginap 3 malam pada Mei 2024
Respons daripada Shaylene C. pada 16 Mei 2024
Mr. Travis We are happy to hear that you enjoyed the food but the service itself was not up to par. We apologize that our pool was not as advertised. We always strive to deliver an experience that meets your expectations. We will sharing your feedback with the team as this does not reflect the standard of service that our customers deserve.

2/10 Teruk

LaShaun

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Very upset that I booked this through Expedia. They advertise a beautiful pool but when my kids and I arrived we were told it was closed until the end of the month. I didn’t have enough time to search and look for another hotel after driving 8 hours. The room was dirty, air conditioner rusted and barely worked, shower had hair on it and torn shower curtain. I am waiting to see if I will receive a partial refund.
Menginap 3 malam pada Mei 2024
Respons daripada Jada Sayles pada 20 Mei 2024
I'm sorry to hear about your disappointing experience. It's definitely frustrating when a hotel doesn't meet expectations, especially after a long drive. I extend my apologies on behalf of Expedia for the misleading pool advertisement, as it is scheduled to open on Memorial Day. Furthermore, I apologize for the substandard conditions of the room, including the dirty state, the poorly functioning and rusted air conditioner, as well as the presence of hair and a torn shower curtain in the bathroom. If you require any further assistance in addressing this matter, please do not hesitate to contact the hotel.

4/10 Lemah

Landon

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
For the price this facility, was outdated and very loud. They really need to sound proof the windows, especially since the balcony doors to not open. There are a ton of updates this hotel needs to complete. I will not stay at this facility again or recommend to others. I paid for valet and it took 15 min for them to bring my vehicle around. They made me late to my dinner reservations.
Menginap 1 malam pada Mei 2024
Respons daripada Shaylene C. pada 13 Mei 2024
Mr. Landon,We are saddened to hear that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were suitable for you and close to your expectations. We sincerely apologize for the loud noise disturbance and the long wait time that you experienced. Our goal is to provide fast and efficient service, but sometimes it takes longer than expected. We must let you know that it pains us that you did not have a good time staying with us. Thank you bringing your concerns and issues to our attention, we will be addressing them with our team.

8/10 Baik

Gary

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good size room. This was my third time here. Room was unavailable 2 hours after check in time. But convenient area
Menginap 1 malam pada Mei 2024
Respons daripada Jada Sayles pada 20 Mei 2024
We appreciate your recent stay at Staybridge Suites Atlanta Midtown. We apologize for any inconvenience caused by the unavailability of the room two hours after the scheduled check-in time. However, we are glad to know that the hotel is located in a convenient area and pleased to hear that you found the room to be spacious. Thank you for your understanding.

6/10 Boleh diterima

Brian, Monroe

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan
Was very hard to find. Somehow this hotel shares the same building as the Crowne plaza?? But they don't have the same front desk which is very confusing when you're going to the correct street address but the names don't match up.
Menginap 3 malam pada Mei 2024
Respons daripada Jada Sayles pada 20 Mei 2024
Hello Brian, I understand your frustration and confusion. It can be challenging when hotels share the same building but have different front desks and names. I hope you were able to navigate through this and have a pleasant stay despite the confusion. If there's anything else I can assist you with, please feel free to ask.

10/10 Cemerlang

Mark, Oak island

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good place to stay
Menginap 3 malam pada Mei 2024
Respons daripada Shaylene C. pada 7 Mei 2024
Thank you for sharing this positive review, Mr. Mark. We appreciate our location here in the Atlanta-Midtown area just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Boleh diterima

JAMAL

I wasn’t too impressed. For a place this expensive, the building feels old, the breakfast window is only two hours from 6am to 8am, who wakes up that early. You have to call an advance to get your room cleaned. The staff wasn’t too friendly. I would not stay there again .
Menginap 3 malam pada Apr 2024
Respons daripada Shaylene C. pada 7 Mei 2024
Mr. Jamal, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We value your feedback and will share this with our team to ensure that this incident is not repeated again.

6/10 Boleh diterima

Shonda

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Staff was amazing however, however, walls and windows. Very thin could hear the traffic all night. From the 20th flfor sirens. Everything all night cause you're in. People in the hallway property could use some cleaning up and maintenance outside of that was a pretty good stay. The person who checks you in and out was absolutely amazing. And did her absolute best to make sure our state was wonderful.
Menginap 1 malam pada Apr 2024
Respons daripada Shaylene C. pada 1 Mei 2024
Ms. Shonda,We are happy to hear that you had a great experience with one of our staff members. However, we sincerely regret that your experience was not as perfect as you'd hope for. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. We will be sharing your feedback with the appropriate individuals.

6/10 Boleh diterima

Vernon, HEMEL HAMSTEAD

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
It was very near and easy to access the city landmarks
Menginap 4 malam pada Apr 2024
Respons daripada Jada Sayles pada 20 Mei 2024
We appreciate your positive feedback about your recent stay at Staybridge Suites Atlanta Midtown and are glad to hear that you loved the spacious room. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

10/10 Cemerlang

Hilton

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2024
Respons daripada Shaylene C. pada 1 Mei 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

2/10 Teruk

Rubina

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We had booked our stay for 3 days since it was so terrible, we had cut our trip short. We paid $130 per night this kind of hotel should have been price for $50. We are disappointed by the service and dirty rooms including their ac and heat vent that I got sick there couldn’t breathe there. Disgusting room!!! Please refund my money back
Menginap 3 malam pada Apr 2024
Respons daripada Shaylene C. pada 1 Mei 2024
Ms. Rubina,Thank you for your valuable feedback. We apologize that our location wasn’t convenient for you and your loved ones, that you had to shorten your trip. We care deeply about our guest and want to provide the most comfortable experience possible. Please reach out to us to discuss your experience in detail.

10/10 Cemerlang

Kelly, Philadelphia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Only hotel i will stay in Atl. No complaints 5star❤
Menginap 5 malam pada Apr 2024
Respons daripada Shaylene C. pada 1 Mei 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust. Our entire team here at Staybridge Suites Atlanta-Midtown works hard to deserve your loyalty.

10/10 Cemerlang

Brenda, Redford

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was very close to North Ave MARTA station. Property is well maintained staff is friendly and helpful. Breakfast was free hot and delicious. Room was clean I like the full size fridge and stovetop
Menginap 3 malam pada Apr 2024
Respons daripada Shaylene C. pada 1 Mei 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can’t go wrong with hot breakfast to start your day! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

10/10 Cemerlang

Linda

Menginap 1 malam pada Apr 2024
Respons daripada Shaylene C. pada 13 Mei 2024
Ms. Linda,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back again.

10/10 Cemerlang

Angela

Menginap 2 malam pada Apr 2024
Respons daripada Shaylene C. pada 13 Mei 2024
Ms. Angela,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Staybridge Suites Atlanta-Midtown. We hope you’ll visit us again soon.

10/10 Cemerlang

Doris

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The young lady Shay was very nice, welcoming, informative, understanding, and extremely helpful. The rooms were clean and we loved the view from the 24th floor. We expected a more upgraded choice of television. DirecTV is horrible! Other than that, we'll definitely choose Staybridge again!!! We stayed 5 nights and loved it! The breakfast was decent too.
Menginap 1 malam pada Apr 2024
Respons daripada Shaylene C. pada 7 Mei 2024
Ms. Doris, With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to welcoming you back soon.

8/10 Baik

Quentin, baltimore

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan
The property and room itself was great. Loved the set up gave an apartment feel. The main issue is that the ac units were down most of the trip. This seemed to be a known issue for both properties yet nobody on the staff volunteered this information. I was check in with no mention of this. As i got to the room i notice it was hot adjusted the temperature and figured it would cool eventually. After long i was headed out n spoke to the staff who claimed to not be there the past two days which became a common theme. Had that not been a issue i would have ranked higher
Menginap 2 malam pada Apr 2024
Respons daripada Shaylene C. pada 22 Apr 2024
Thank you for providing us with your valuable feedback. We have shared your feedback with our team in order to improve in these areas. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Cemerlang

Doris

Menginap 4 malam pada Apr 2024
Respons daripada Shaylene C. pada 7 Mei 2024
Ms. Doris,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We hope you’ll visit us again soon.

10/10 Cemerlang

Marquez

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good view. Good bed.
Menginap 2 malam pada Apr 2024
Respons daripada Shaylene C. pada 16 Apr 2024
With so many great places to choose from, it’s an honor that you decided to give us a try! Thank you for sharing this positive review and we hope to have you back again.

4/10 Lemah

Samra

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Breakfast was good
Menginap 3 malam pada Apr 2024
Respons daripada Shaylene C. pada 16 Apr 2024
Thank you for taking a moment to share your experience here with us at Staybridge Suites Atlanata-Midtown. We're happy to hear that you enjoyed the breakfast. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon.

4/10 Lemah

Precious

Tidak sukakan: Keadaan hartanah & kemudahan
Our room was an hour late and the ac and tv did not work !
Menginap 1 malam pada Apr 2024
Respons daripada Shay pada 16 Apr 2024
Thank you for taking the time to provide valuable feedback about the AC, TV and waiting an hour after to check in. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Cemerlang

Natalia

Pengembara perniagaan, Mengembara bersama haiwan kesayangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Kind and understanding staff
Menginap 3 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
Thank you for taking the time to let us know about your experience at Staybridge Suites Atlanta Midtown. We are delighted to hear that you found our staff to be kind and understanding during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on a future visit.

10/10 Cemerlang

YU

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Near downtown, clean room.
Menginap 2 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
Thank you for bringing to our attention your recent experience at Staybridge Suites Atlanta Midtown. We are pleased to hear that you were satisfied with the cleanliness of your room and the convenient location of our hotel. Your feedback is highly valued, and we look forward to the opportunity of hosting you again on your next visit. Thank you for your kindness and understanding.

8/10 Baik

Venkatesh

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Breakfast area could be little better. Felt it was more crowded.
Menginap 1 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
Thank you for informing us about your experience at Staybridge Suites Atlanta Midtown. We apologize for any inconvenience caused by the crowded breakfast area and will take your feedback into consideration for future improvements.

10/10 Cemerlang

Almin, Houston

this hotel is best and affordable
Menginap 1 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
Thank you for taking the time to provide us with your feedback regarding your experience at Staybridge Suites Atlanta Midtown. We are pleased to learn that you found our hotel to be the best option in terms of affordability. Your comments are highly appreciated, and we look forward to continuing our commitment to providing exceptional service to all our guests. Thank you again for choosing Staybridge Suites.

10/10 Cemerlang

bianca

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved the rooms....like mini apartments...we were there because my dad had Triple Bypass surgery at Emory....only complaint wish pool area had been opened not to swim but just to enjoy sitting out there after a long day at hospital.
Menginap 1 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
We appreciate you taking the time to provide us with your valuable feedback regarding your recent experience at Staybridge Suites Atlanta Midtown. We are pleased to hear that you found our rooms enjoyable. However, we apologize for any inconvenience caused by the temporary closure of our pool for seasonal maintenance. We value your business and hope to have the opportunity to host you again in the near future.

10/10 Cemerlang

Kareemah

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay, Awesome staff. Danielle was extremely helpful
Menginap 1 malam pada Apr 2024
Respons daripada Jada Sayles pada 12 Apr 2024
We appreciate you taking the time to provide us with your valuable feedback regarding your recent experience at Staybridge Suites Atlanta Midtown. We are pleased to hear that you had a great stay and interaction with our staff. We value your business and hope to have the opportunity to host you again in the near future.

8/10 Baik

Janet

Mengembara bersama keluarga
The only problem I had was the false advertising that the room had a sleeper sofa. Because of this my daughter and I had to share a bed which led to a very uncomfortable night of sleep. When I talked to the front desk they said they were overbooked and didn’t have another room. They said they told management about Expedia advertising the room having a sleeper sofa when it didn’t come with one.
Menginap 2 malam pada Mac 2024
Respons daripada Jada Sayles pada 9 Apr 2024
Dear Janet, Thank you for sharing your feedback on your recent stay at Staybridge Suites Atlanta Midtown. We apologize for the false advertising regarding the sleeper sofa in your room and the inconvenience caused by the overbooking situation. We've addressed these issues with our management and are taking steps to prevent them from happening again. We hope to serve you better in the future and look forward to welcoming you back soon.

10/10 Cemerlang

Richard

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff was helpful
Menginap 2 malam pada Apr 2024
Respons daripada Jada Sayles pada 9 Apr 2024
Dear Richard, Thank you for leaving a positive review! We're glad you enjoyed our location in Atlanta Midtown. We hope to see you again soon.

8/10 Baik

Brian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Reasonably priced and great location.
Menginap 3 malam pada Apr 2024
Respons daripada Jada Sayles pada 9 Apr 2024
Dear Brian, Thank you for choosing to stay at Staybridge Suites Atlanta Midtown. We are thrilled to hear that you had a great time during your stay with us and that you found our location and reasonable price to be satisfactory. Your kind words about your experience at our hotel are truly appreciated, and we would be more than happy to welcome you back in the future. We look forward to seeing you soon!

10/10 Cemerlang

Jalita

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love everything
Menginap 3 malam pada Apr 2024
Respons daripada Jada Sayles pada 6 Apr 2024
Dear Jalita, Thank you for choosing to stay at Staybridge Suites Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us. Your kind words about your experience at our hotel are truly appreciated, and we are thrilled to hear that you will choose to stay with us again in the future. We look forward to welcoming you back!

10/10 Cemerlang

eneidy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excelent hotel in Atlanta
Menginap 3 malam pada Mac 2024
Respons daripada Jada Sayles pada 4 Apr 2024
Dear Eneidy, Thank you for choosing to stay at Staybridge Suites Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us. Your kind words about your experience at our hotel are truly appreciated, and we are thrilled to hear that you will choose to stay with us again in the future. We look forward to welcoming you back!

10/10 Cemerlang

Karen

Sukakan: Keadaan hartanah & kemudahan
I enjoyed my four night stay. The room was clean and comfortable. The property was in a good location to places I needed to be. I definitely will stay there again. Thank you for making my time enjoyable.
Menginap 4 malam pada Mac 2024
Respons daripada Jada Sayles pada 2 Apr 2024
Dear Karen, Thank you for choosing to stay at Staybridge Suites Atlanta Midtown. We are delighted to hear that you enjoyed your four-night stay with us. Your kind words about your experience at our hotel are truly appreciated, and we are thrilled to hear that you will choose to stay with us again in the future. We look forward to welcoming you back!

2/10 Teruk

Larell

Menginap 1 malam pada Mac 2024
Respons daripada Jada Sayles pada 2 Apr 2024
Dear Larell, We apologize for falling short of your expectations during your stay. Our team strives to provide exceptional service to all guests, and we regret that we did not meet your needs. Please contact our team to discuss your concerns. We value your patronage and hope to restore your faith in our hotel.

8/10 Baik

Clement

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was our first time in Georgia and we wanted to explore Atlanta and the hotel was perfectly located for us to do that. It was within minutes of everything, with a great rate.
Menginap 4 malam pada Mac 2024
Respons daripada Jada Sayles pada 2 Apr 2024
Dear Clement, Thank you for sharing your experience at Staybridge Suites Atlanta Midtown. We're glad to hear that our convenient location allowed you to explore Atlanta with ease and that you found our rates to be excellent value. We hope to welcome you back in the future and if you need any assistance, don't hesitate to contact us.

2/10 Teruk

Monette

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
They overbooked and didn't have the 3 rooms (suits with 2 queen) beds available when we arrived at 3pm.....finally around 7 pm we had to take alternative rooms. The young valet guy was EXTREMELY RUDE two days in a row. The rooms was VERY dusty, bedding was soiled, sofa was soiled with blood; pullout mattress was soiled and had to be replaced, one of the rooms had small roaches running around; we requested room service cleaning daily it was not done, microwave didn't work, we had difficulty closing the bedroom door (we had to pull extremely hard and slam it in order to close it); appliances in breakfast area needs cleaning daily...overall a VERY TERRIBLE STAY
Menginap 3 malam pada Mac 2024
Respons daripada Jada Sayles pada 29 Mac 2024
Dear Monette, We're sorry for the inconvenience you experienced during your stay at our hotel. We apologize for the delay in securing alternative accommodations, rude behavior of our valet staff, cleanliness issues, malfunctioning microwave, difficulty in closing the bedroom door, lack of daily room service cleaning, and cleanliness of the appliances in the breakfast area. We're committed to improving our services and would appreciate the opportunity to discuss your concerns in more detail. We apologize again and hope to provide you with a better quality service.

6/10 Boleh diterima

keirilys

Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
En los 5 días que estuve , nunca fueron a limpiar la habitación. Nos quedamos sin papel higiénicos
Menginap 5 malam pada Mac 2024
Respons daripada Jada Sayles pada 28 Mac 2024
Dear Keirilys, Gracias por brindarnos sus comentarios sobre su reciente estadía en Staybridge Suites Atlanta Midtown. Nos disculpamos por el descuido en la limpieza de su habitación y por quedarnos sin papel higiénico durante su estancia. Hemos abordado estos problemas con nuestro equipo y tomado medidas inmediatas para evitarlos en el futuro. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente para una estadía más placentera.

6/10 Boleh diterima

Kaia

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Property was in good condition, however the kitchenette room needed desperate attention to cleanliness. The chair was covered in human bodily fluids that had been cleaned but not well. The amount of dust and grim above hood vent area in the kitchen area was horrific and the sticky floors were off putting. For a quick stay it was not bad.
Menginap 2 malam pada Mac 2024
Respons daripada Jada Sayles pada 26 Mac 2024
Dear Kaia, Thank you for sharing your feedback on your recent stay at our Hotel/Staybridge Suites Atlanta Midtown. We apologize for the inconvenience caused due to the cleanliness issue in the kitchenette. Our housekeeping team has been informed, and we will take immediate action to rectify the issue. We prioritize the health and safety of our guests and have implemented additional cleaning protocols. Your comments regarding dust and grime above the hood vent area and sticky floors will be shared with our team as well. We apologize for any discomfort caused and hope to provide you with an exceptional experience in the future. Please contact our front desk team if we can make your stay more enjoyable. Thank you for your feedback.

6/10 Boleh diterima

Stacey

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel itself was ok. did not receive information that 2 hotels are located on one property, made parking and check-in difficult. only saw 2 out of 4 elevators working for a sold out 25 story building. Took valet service 3 tries to find our vehicle at checkout.
Menginap 1 malam pada Mac 2024
Respons daripada Jada Sayles pada 26 Mac 2024
Dear Stacey, Thank you for your feedback about your recent stay at Staybridge Suites Atlanta Midtown. We apologize for the inconvenience caused by the two hotels on our property, limited elevator availability, and valet service delays. We will address these issues and use your feedback to improve our services. We appreciate your business and hope to welcome you back soon.

10/10 Cemerlang

Elise

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This Hotel is nice . The door to the balcony had cracks so air was let in . It was cracks in the heater, very dusty, king bed is very small . The only great thing is the free breakfast and the staff was amazing and helpful.
Menginap 1 malam pada Mac 2024
Respons daripada Jada Sayles pada 25 Mac 2024
Dear Elise, Thank you for your feedback about your recent stay. We apologize for the inconvenience you experienced and have taken measures to address the issues. We have implemented new procedures for replenishing linens and reminded our housekeeping team to maintain all rooms. Thank you for bringing this to our attention. We hope to welcome you back soon.

6/10 Boleh diterima

David

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Staff - not a great attitude with the guest
Menginap 1 malam pada Mac 2024
Respons daripada Jada Sayles pada 19 Mac 2024
Dear David, Thank you for sharing your feedback about your recent stay at Staybridge Suites Atlanta Midtown. We apologize for any attitude displayed by our staff and assure you that we have addressed your concerns with our team. Your feedback will help us make the necessary changes to enhance the overall guest experience. We appreciate your patronage and hope to serve you again in the future.

10/10 Cemerlang

Jennifer

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Hotel was beautiful, room was clean and had an awesome view. The woman who checked us in was very short and rude but we enjoyed our stay. I had little kids with me so I was very grateful the doors to the balcony were bolted shut. The parking was very expensive. Breakfast was great, too, lots of options! The pull-out sofa didn't have a mattress on it so we couldn't use it, and only 2 chairs in the place for 6 people but overall had a great experience
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Balschi- Director of Operations pada 16 Mac 2024
Thank you so much for your review. I am glad your check in experience did not impact your stay. We will definitely be looking into the issues experienced so we can properly fix them.

6/10 Boleh diterima

Vanessa

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
The property was ok! I would say that the room I was need needs a bathroom update. The cleanliness of it was fair too. My room smelled like the person before me and so I had went to my car and got bleach spray and Lysol lemon spray because I didn’t feel like it was wiped down. I use to clean for the hospital and was a room attendant at the Hampton Inn in Huntsville, AL, so I know clean. Out of 10 it was a 4 for me also because the parking rate is outrageous on top of me having to clean my own room because it didn’t smell clean
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Balschi- Director of Operations pada 16 Mac 2024
Thank you for your review and I am very sorry about your room condition. We take all feedback seriously and will make sure we are more thorough with our cleanliness

2/10 Teruk

William, Clive

Menginap 1 malam pada Mac 2024
Respons daripada Jada Sayles pada 4 Apr 2024
Dear William, We apologize for falling short of your expectations during your stay. Our team strives to provide exceptional service to all guests, and we regret that we did not meet your needs. Please contact our team to discuss your concerns. We value your patronage and hope to restore your faith in our hotel.

10/10 Cemerlang

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The services was A1
Menginap 3 malam pada Mac 2024
Respons daripada Jada Sayles pada 15 Mac 2024
Dear Michael, Thank you for your feedback. We are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the future. Your satisfaction is our top priority, and we are committed to providing exceptional service to all of our guests.