Royal Sunset Island Resort Reviews

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Reviews of Royal Sunset Island Resort

Royal Sunset Island Resort

Atata Island, Atata Island

8.0

Very good

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

2/10 Terrible

Cheryl

Travelled with group

1 Mar 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy, run down, discriminatory treatment.

We went to the Royal Sunset with 6 of our Tongan young friends who help us at a humanitarian clinic we work in. We are leaving Tonga and wanted to thank them for all they do. We decided to spend the night at the Royal Sunset. The rooms were filthy. The linens were stained and the rooms were unbearably hot. The pool water was brown. Of the 3 kayaks that were available for use, 2 took on water as soon as you pulled them into the ocean. We waited 1 hour and 15 minutes for our lunch and we were served after a group of Caucasian day guests who arrived 45 minutes at the restaurant after we did. Our group was turned away from the snorkelling boat and told to take the next one, even though we were first in line waiting to go. My husband and I just sat and watched in amazement all day as our Tongan young guests were treated to the ultimate in racial discrimination. We left on the 4pm boat going back to Tongapatu and spent a wonderful night at the Tanoa Hotel where our young friends were treated as equal guests to everyone else staying at the resort. Please do not ever go to the Royal Sunset!

Stayed 1 night in Feb 2020

Response from Resort on 2 Mar 2020

Thank you for taking the time to review our resort. We would like to first of all present our sincere apology for your stay with us. We will review in details your complaint as we want to improve our service and standards. To reply to the treatment of your Tongan Friends this is Not acceptable and this is something I will personally follow up as we have Zero Tolerance on such behaviour. We are Fully for Diversity and Integration. The Resort Staff and Management are All Tongan and from the Village and there should not be any discrimation with their fellow Tongans. Palangi (European) have no preferantial treatment. For The Facilities especially the SwimmingPool - I believe the Swimming Pool was being cleaned when you arrived and was cleaned by the afternoon. Not really sure about the Kayaks as we have 5 Kayaks in working Order. The Filth and Dirty Linen - I cannot comment as It was our Head Housekeeper who prepared herself the Fales. Once Again Accept Our Apologies.

10/10 Excellent

Verified traveller

13 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved everything! Service from Losa was exceptional!! Please tha k her again from us. Our stay was too short but we definitely will be back again.

Stayed 1 night in Feb 2020

Response from RSIR Team on 13 Feb 2020

Thank you for taking the time to review the resort and you king words on Lose. I will personally pass onto your comments. Looking forward to welcome you one day. Malo.

6/10 Okay

Champi, San Miguel de Allende

Travelled with partner

9 Feb 2020

Disliked: Amenities

The island is beautiful and the trips to the reef to snorkel were fantastic. the food is average, though there is a chef that is a great cook and we enjoyed the fish with papaya sauce and the Lu Ika. The staff are not very attentive and they could have much more activities going on as it tends to be quite boring after a few days. We kayaked a lot and saw much marine life which was great!

Stayed 5 nights in Jan 2020

Response from RSIR on 12 Feb 2020

Thank you very much for taking the time to write a review for your stay. It is very important as we can try to improve our services. We will raise your issues with our team.

8/10 Good

Verified traveller

24 Sept 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great location!

We stayed in a beautiful bungalow right on a secluded beach! Bed was comfy and room was clean and modern. Food was good, very basic but good. Only gripe was the service, very slow and a few times what we ordered just never turned up at all.

Stayed 1 night in Sep 2019

8/10 Good

Liked: Cleanliness, staff & service, amenities

Stayed 4 nights in Jul 2019

Response from eni on 23 Jul 2019

Thanks for your kind review. Will share with the Staff your feedback.

8/10 Good

Verified traveller

Travelled with partner

24 Jun 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful part of the world. You are on a stunning island, with a beautiful beach steps from your accomodation. So relaxing and stunning to wake up to every morning.

Stayed 5 nights in Jun 2019

Response from Eni on 26 Jun 2019

Thank You so much for your kind words and sure will share with the Staff this good comments. Thank You once again and hope to meet you again soon. Kindly Regards, Tieni

10/10 Excellent

Verified traveller

Beach at your doorstep - great safe family friendly holiday. Kayaks and snorkeling free. The village experience is special if you want a real feel for everyday living for many people.

Stayed 2 nights in Nov 2018

8/10 Good

Trina, New Zealand

28 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed our stay here. Lovely Tongan people. Food was great. We were the only guest staying for the first night. Our Fale was nice but the single bed wasn't. Its a shame too see so much rubbish on the beach. But I definitely had a lovely holiday there. :-)

Stayed 3 nights in Oct 2018

8/10 Good

Iryna

4 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is amazing

My husband and I stay at the resort for 5 nights. Our bungalow only 25 metres from the water. We had a large seated veranda with a bench to dry our swim gears and clothes line. Just a few metres into the sea off the beach sand the line of sea grass begins. Plenty of canoes and boards to paddle out on the lagoon. At 2:30pm each afternoon there was the option to go out by boat to a nearby reef for snorkelling. Went off to a different and interesting spot each day. No sign of any life jackets on board. The included breakfast is quite adequate. Plenty of cereals and fruit, toast and cuppas. Dinner courses served up on cold plates - never good. Deep fried food is often rather bland with not much flavour. Caesar Salad was not what it is traditionally supposed to be. Restaurant menu contents only 2 entrees, two mains and two deserts (both being with ice cream), but they are ready to meet your needs if you want something different. So just ask for what you would like if it is not on the menu. With a change in chef later in our week the dinners greatly improved. Recorded music was very relaxing in bar / lounge (at the wi-fi hotspot). In the evenings we were treated to a delightful singing boy-band trio. Staff are very friendly. Great to witness the spectacular evening sunsets and fiery golden clouds over the western ocean. Just sit in your beach lounger and relax. Happy to come here again.

Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

26 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a fabulous time at Royal Sunset. Great for families, friendly staff and a relaxed atmosphere which is a exactly what we were after. We plan to return!

Stayed 7 nights in Sep 2018

10/10 Excellent

N, Auckland

6 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great fale, perfect island location

Everything you could ask for in an "island paradise "get-a-away" ...

Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

26 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Rooms on the beach with great views. Staff were really friendly and helpful and the added advantage of being able to take the ferry back to the mainland if you wanted to do a day visit. Most relaxing and restful holiday.

Stayed 5 nights in Jul 2018

10/10 Excellent

Orsi, New Zealand

14 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream Honeymoon destination, will go back!

We spent 9 days on the Atata island, went there off season, and we had the whole island just for ourselves. They upgraded our fale for free to a beachfront one, we loved it so much! The food was delicious for a good price ($8-9 for a lunch, we could have dinner from the lunch menu as well). Our daily schedule was the following: breakfast, snorkeling in the morning, lunch, kayaking in the afternoon, dinner, sleep... for 9 days, and the island is so beautiful, the reef is so close we didn't get bored! People were very friendly, we visited the village twice, and learned a lot about Tongan culture. We will definitely go back.

Stayed 8 nights in May 2018

8/10 Good

Yuan

5 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful Resort

A really great stay. The island is about 30min from Nukualofa and seems a world away. We went in low season and only had one other person sleeping at the resort so we had the run of the facilities. The food at the restaurant was a bit limited due to the small amount of people there but were flexible in trying to give us a choice of different meals. Service was very good and we the got in some very nice snorkeling just two minutes boat ride from the island.

10/10 Excellent

Thomas

1 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

16 Oct 2017

Liked: Staff & service

Disliked: Property conditions & facilities

Lovely beachside location but I think the cost was higher than it should have been for a hotel of this basic standard. My shower didn't work properly.

Stayed 1 night in Oct 2017

8/10 Good

Julia

30 Aug 2017

Liked: Cleanliness, staff & service, room comfort

Island getaway

We enjoyed our 2 days on the island. Its beautiful! The beach is just outside your front door. Everyone is very helpful and food is yummy. My children loved playing in low tide with the sea cucumbers and high tide gave them a great swimming area. The resort accom is older and you do need to pay for transfer fees back to the main island, all meals at set prices (lunch $18TOP, dinner $28 TOP, kids dinner $8TOP), we enjoyed our stay but would stay longer so we felt like the transfer fees were worth it.

Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

23 Aug 2017

Liked: Cleanliness, staff & service

Well worth the stay

We loved our time at the Royal Sunset. It gets a lower rating because the bungalows aren't built like 5-star hotel rooms, the water pressure is you can't drink the brakish water from the taps. However, the whole resort runs off a generator (which you can hear day and night unfortunately) and their water comes from a desalination plant and all supplies need to be brought in by boat. So, given the relatively difficult conditions they're working under, the hotel was very well presented and quite comfortable. If you go there expecting something pristine, you won't find it. But if you go there expecting them to have done a lot with not much, provide excellent service, food and assistance, then you'll be in for a treat. When we arrived they gave us a glass of orange juice before we'd even put our bags down. The restaurant menu changes daily and included the fresh Tuna we caught on a trip out with one of the hotel guides. They run snorkeling boat trips each day and can do dive trips on request, provided their instructor is available. There is also kayaks, beach loungers, etc. Every bungalow is on the beach front and most of them have a great view of the sunset each day. The resort is surrounded by nice beach, which is more than you get on the main island nearby. The ferry to the mainland runs twice a day, but you need to tell them you're coming or going otherwise you might not get a seat if they're full. There's a small village at the other end of the island.

Stayed 4 nights in Aug 2017

8/10 Good

Lu, Aus

18 Aug 2017

Liked: Cleanliness, staff & service, room comfort

Relaxing and Beautiful

Everything about Atata was beautiful. From the exciting boat ride to the beautiful well catered bungalow and the delicious food. Staff service was excellent and went out of their way to ensure we were comfortable and had enough to eat. Overall great stay and cant wait to be back!

Stayed 2 nights in Aug 2017

8/10 Good

Sue, Australia

5 Jul 2016

Liked: Staff & service, room comfort

Beautiful location to watch the sunset

The atmosphere was very relaxing, with a great feeling about the hotel as everyone who works there comes from the adjacent village. We looked forward to dinner every night as the fish we saw caught would then reappear for dinner and the meals were well cooked. Activities included - the afternoon opportunity to go out in a boat to a variety of locations for snorkeling, kayaks available all the time, walking along the sand to find a large range of beautiful shells and the boat trip from the dock on Tongatapu, as the way to arrive and leave the island.

6/10 Okay

jo, new zealand

9 Jan 2016

Liked: Staff & service, room comfort

Welcoming and Peaceful

The welcome we received as we arrived on the Island was lovely and friendly., our fale was very comfortable and spacious, the staff were very helpful, we stayed 2 nights and managed to have plenty of time for swimming, snorkelling, kayaking and walks thru the local village, we were lucky enough to be there for a church service at the local Tongan church, a must see and do!

10/10 Excellent

Verified traveller

5 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

7 Sept 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

設備がボロボロ。。。。

Stayed 2 nights in Sep 2019

8/10 Good

RUPERTO

21 Aug 2018

Liked: Cleanliness, room comfort

Relax entre sonrisas

Sitio tranquilo, con pueblito con gente muy amigable y una gran playa magnífica

Stayed 2 nights in Aug 2018

6/10 Okay

Kristian, Norrköping

6 Sept 2015

Liked: Staff & service

Mysepys

Helt ok resort. Mysiga stränder och mycket trevlig personal. God mat och gott med dricka. Gratis wifi i allområdet. Falen såg dock ut att ha sett sina bästa dagar med droppande kranar och en takfläkt som såg ut att kunna falla över oss när som helst.