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Reviews of Grand Bohemian Asheville, Autograph Collection

4.5 out of 5
Grand Bohemian Asheville, Autograph Collection
11 Boston Way, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 606 out of 843 reviews" "
Rating 8 - Good. 135 out of 843 reviews" "
Rating 6 - Okay. 63 out of 843 reviews" "
Rating 4 - Poor. 28 out of 843 reviews" "
Rating 2 - Terrible. 11 out of 843 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Expedia web site showed rooms with a beautiful tub in the rooms for this category. When we checked in before seeing our room i asked about upgrades and was told they were sold out. So when we arrived to our room with NO tub there wasnt a point asking for another room with one. The room is very nice but the one pictured we anticipated was much better. Otherwise we would have stayed at Grove Park. VERY disappointed with Red Stag dining from the room. I called the restaurant to make an order and they advised me at the restaurant for take out they coulnt take an order it had to go through the hotel front desk? They did take my simple order - mashed potatoes and a mac and cheese. They screwed up and gave me 2 potatoes even with the receipt saying what i had ordered. I was told when i called in my order that it would be a long wait...for potatoes?! Wasnt a horrible wait. BUT when they had to correct the order it took 15 minutes for mac and cheese to be corrected. At firsr at the restaurant they said they DIDNT TAKE CASH?!? But she was wrong and they did but had to wait 10min for change and when they brought my change they shorted me $1. When i pointed it out the lady asked "do you really want your $1"....i just left unsatisfied with the service there. A year ago we ate lunch there and were but 1 other table there that day and waited almost an hour for a burger!
Stayed 1 night in May 2024
Response from Guest Service Team on 5 May 2024
Thank you for your valuable review. We sincerely apologize for your recent experience at the Grand Bohemian Asheville and Red Stag Grill. We will use your feedback and address these service issues.Please contact the Grand Bohemian Hotel in Asheville and ask to speak with a manager and we would be please to assist you regarding your recent stay.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 24 Apr 2024
Thank you so very much! Please let us know when you plan on returning!

10/10 Excellent

Gina

Stayed 1 night in Mar 2024
Response from Guest Services Team on 15 Apr 2024
Thank you for taking the time out of your day to let us know that your stay with us was so enjoyable.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services Team on 24 Mar 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville and thank you for your feedback regarding your experience.

10/10 Excellent

Patricia, Merrick

Stayed 3 nights in Mar 2024
Response from Guest Services Team on 28 Mar 2024
Thank you for taking the time out of your day to let us know that you had an enjoyable stay with us. Please keep us in mind the next time that you are in the area

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were great. Red Stag restaurant was pricey but had excellent food. My only complaint was no microwave in the room.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville for your experience. Thank you for your valuable feedback. We look forward to exceeding your expectations for your next visit to Asheville.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the greatest hotel we’ve ever stayed at. The red stag restaurant was amazing ( try the grits). The staff was fantastic and soo helpful, I can’t recommend enough. Thank you grand bohemian, you made our vacation.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 16 Feb 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville. We're so pleased to hear about your recent experience and appreciate the detailed feedback. We look forward to your return in the future.

6/10 Okay

Johnson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service! Love the valet! The staff made everything super easy. My only complaint is the noise from the street outside. Got absolutely NO sleep because every hour a train would come through. But it IS right in the middle of downtown, so next time I’ll probably book a space away from the city
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 6 Feb 2024
Thank you for taking the time out of your day to let us know about your stay with us. However, I do want to apologize about your party not being able to get any sleep. Hopefully, you will give us another chance in the future to rectify the issues you experienced in your previous stay.

10/10 Excellent

Dominique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel very close to Biltmore
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 6 Feb 2024
Thank you for taking the time out of your day to let us know that your stay was enjoyable. Please keep us in mind the next time that you are in the area.

10/10 Excellent

Mary Ellen

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was delightful. The hotel is a remarkable experience of old world class. Hotel is steps from the entrance to the Biltmore estate. We had a beautiful stay
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 6 Feb 2024
Thank you for taking the time out of your day to let us know that you had an incredible stay with us. Please keep us in mind the next time you are in the area.

10/10 Excellent

Marian, Sylva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management !
Stayed 1 night in Jan 2024
Response from Guest Service Team on 27 Jan 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville and thank you for your feedback. We're pleased to hear about your recent experience and look forward to seeing you again.

10/10 Excellent

Teresa

Travelled with partner
Liked: Staff & service
Beautiful hotel. We took advantage of the spa there-wonderful! Everyone was very nice and accommodating. We were wowed at the whole experience and will certainly come again
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 17 Jan 2024
Thank you for taking the time out of you day to say such nice things about your experience, please keep us in mind the next time that you are in the area.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! With great staff, but a bit dangerous driving into and out of the parking garage onto the streets.
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 17 Jan 2024
Thank you for taking the time out of your day to say such nice things about your experience, however we do apologize that the parking garage situation was not up to your satisfaction.

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on 9 Jan 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville. We're so pleased to hear about your experience. We look forward to seeing you again in the future.

6/10 Okay

James

Travelled with partner
“Nicer” executive room just ok- sofa needs to be tossed…dust hanging off wall. Had to call to get room cleaned first day.Tacky artwork for sale in narrow hallways. Valet guys are super polite and nice.
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 9 Jan 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville. Thank you for your valuable feedback.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was exceptional. John the concierge did an outstanding job. Dinner at The Red Stag was unfortunately terrible. Long ticket time combined with lack of management presence. When the food came out the bisque was cold and the pork chop was overcooked. We will be back to stay but not to dine.
Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on 17 Jan 2024
Thank you for taking time out of your day to say such nice things about our property and about John, I will definitely let him know. However, we do apologize that the dining experience was not up to your or our standard.

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Service Team on 9 Jan 2024
Thank you for choosing the Grand Bohemian Hotel in Asheville. We're sorry your experience did not rise to the level we expect for our guests.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was impeccable, the art display created an old-world atmosphere, and the room was homey and organized down to the last minute detail.
Stayed 2 nights in Dec 2023
Response from Guest Service Team on 24 Dec 2023
Thank you for choosing the Grand Bohemian Hotel in Asheville for your experience! We sincerely look forward to seeing you again in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary champagne on checkin and proximity to Biltmore makes this one of our favorite places to stay in Asheville. We love it!
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 22 Dec 2023
Thank you for choosing the Grand Bohemian Hotel in Asheville. We're pleased to hear about your recent experience. We look forward to seeing you again in the future. Happy holidays!

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for Biltmore Christmas tour. Very romantic getaway. Wonderful. Like being offered champagne upon check-in made the weekend very special.
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 28 Nov 2023
It was our pleasure to make your getaway as romantic as possible. Please keep us in mind if you are ever in the area again.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property and everyone was so nice.
Stayed 1 night in Nov 2023
Response from Baron on 28 Nov 2023
It has been our pleaser! Please come again at the Grand Boheiman Hotel.

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with wonderful restaurant on site. We return every time we are in Asheville.
Stayed 1 night in Nov 2023
Response from Guest Services Team on 28 Nov 2023
Thank you so very much for your kind words! We are thankful for your loyalty!

10/10 Excellent

Carole Sue

Stayed 1 night in Nov 2023
Response from Guest Services Team on 22 Dec 2023
We're pleased to hear about your recent experience with us and thank you for choosing the Grand Bohemian Hotel in Asheville. We look forward to seeing you again in the future. Happy holidays!

10/10 Excellent

Wendy, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful eclectic hotel with a fantastic dining option ( Red Stag ) and easily walkable location to shopping/dining. Beautiful room and amenities. Lovely artwork. A favorite boutique hotel!
Stayed 1 night in Nov 2023
Response from Guest Services Team on 11 Nov 2023
Thank you so much for your kind words! We hope to see you again in the near future!

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally wonderful, the service at the restaurant awesome, Kylie from Minnesota is a terrific waitress. This place is an experience.
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 31 Oct 2023
Thank you for choosing the Grand Bohemian Hotel in Asheville. We're so pleased to here about your recent experience. We sincerely look forward to seeing you again and wish you a wonderful rest of your year.

8/10 Good

Ginger

Liked: Cleanliness, property conditions & facilities, room comfort
I travel quite often and splurge frequently for top of line accommodations. The hotel is beautiful. Parking is awkward. There are 2 separate buildings with rooms, which is mentioned in the description but it is not specified in the reservation which building you will be in. Had to pay for an upgrade to be in main building. The beds were very comfortable. Valet are polite, but luggage not delivered to room in a timely manner. My husband had to go get it. Restaurant is fabulous. Overall the hotel is nice, but I’ve stayed in less expensive hotels that offered the same, if not better experiences. For a one night stay, drinks before dinner and dinner for 4, my bill was almost $1800.00
Stayed 1 night in Oct 2023
Response from Guest Services Team on 25 Oct 2023
Thank you for your valuable feedback; we strive for the best and most inspiring experience, and apologize that this was not fully delivered to you.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire experience was fantastic! Highly recommend.
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 16 Oct 2023
Thank you so much for your kindness! We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services Team on 12 Oct 2023
Thank you so much for choosing us and for this valuable feedback! Please let us know when you plan on returning!

8/10 Good

Julia

Stayed 3 nights in Sep 2023
Response from Guest Services Team on 8 Oct 2023
Thank you for choosing us! Please let us know what would make this an even better stay for you.

4/10 Poor

Mary

Stayed 3 nights in Sep 2023
Response from Guest Services Team on 8 Oct 2023
We are so deeply sorry that you did not enjoy your experience. Please let us know what would have made your experience a better one.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 1 night in Aug 2023
Response from Guest Services Team on 21 Aug 2023
Thank you so much for choosing us!

4/10 Poor

Heber

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I’ve been coming here and other Kessler properties for years. I booked a “King room” that I was accustomed, then was sent “across the street” This was a “bait and switch”. Tiny sink, micro fridge (that doesn’t hold a single bottle of wine), no tub and no bathroom door?!?!? All contrary to my previous stays and the photos shown on the Expedia booking page. If this is how a loyal customer is treated, I’m done with this property and will think twice before booking with Kessler, again.
Response from Guest Services Team on 1 Sept 2023
We understand and looked into your reservation, seeing that you did book a king room in the private manor building. Had we any availability to move you into the main hunting lodge we absolutely would have, but we were sold out for that time. Please let us know when you plan on returning and we will make sure you are in the main hunting lodge.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining experience wasn’t the best, but the overall hotel is GORGEOUS and like being in an art gallery/hunting lodge all at the same time. The woodwork inside is gorgeous and the large soaking tub in our room a major plus. They provide a driver and car service so you can save your $$ on Ubering around which was major for us. Would definitely stay here again. Complimentary champagne at check in reminded me of previous resort experiences I’ve had.
Stayed 2 nights in Aug 2023
Response from Guest Services Team on 18 Aug 2023
Thank you so much for the wonderful feedback! Please let us know when you plan on returning!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well appointed hotel In great location. Pet Friendly too
Stayed 1 night in Aug 2023
Response from Guest Services Team on 12 Aug 2023
Thank you so much for your kind words! We appreciate them and we hope to see you again soon!

10/10 Excellent

Allex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Aug 2023
Response from Jacob W on 8 Aug 2023
Thank you! We hope to see you again soon

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great spot
Stayed 3 nights in Aug 2023
Response from Jacob W on 7 Aug 2023
Thank you for your loyalty with us!

8/10 Good

Mary

Stayed 1 night in Jul 2023
Response from Guest Services Team on 19 Jul 2023
Thank you for choosing the Grand Bohemian Hotel in Asheville. We look forward to exceeding your expectations with your next experience.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so nice and accommodating. Made checking in so easy through an e-mail and we’re able to get me in my room early. Overall an amazing experience
Stayed 1 night in Jul 2023
Response from Guest Services Team on 17 Jul 2023
Thank you so very much! We hope to see you back soon!

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jacob W on 18 Jun 2023
Thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that when we arrived the valet service came and took our luggage and told us not to worry they would deliver it to our room. Also I loved the fact that when we checked in we were offered something to drink. The room was excellent. There was no complants about our stay there it was excellent.
Stayed 2 nights in Jun 2023
Response from Jacob W on 16 Jun 2023
We are so happy you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Rosemarie

Stayed 1 night in Jun 2023
Response from Guest Services Team on 4 Jul 2023
Thank you so much for feedback! We sincerely hope you come back and let us know when you book!

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too pricey
Stayed 1 night in May 2023
Response from Guest Services Team on 29 May 2023
We do apologize that you did not enjoy your time with us, though we thank you for choosing us.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stated square footage of our king room was comperable to most standard rooms, but seemed cramped. You had to sit on the bed to be comfortable if hanging out in your room for any length of time.
Stayed 2 nights in May 2023
Response from Guest Services Team on 23 May 2023
Thank you for choosing the Grand Bohemian Hotel Asheville! We appreciate this feedback and though we have limitations in regards to space, we nevertheless are thankful you shared this with us!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Guest Services Team on 22 May 2023
Thank you so much for choosing us!

10/10 Excellent

Kerry

Stayed 3 nights in Apr 2023
Response from Guest Services Team on 11 May 2023
Thank you so much! We look forward to your return!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of nights with my wife while celebrating our 35th anniversary. Wonderful property close to downtown and literally across the the street from the Biltmore entrance. Staff, property and location were all perfect.
Stayed 2 nights in Apr 2023
Response from -Jacob on 19 Apr 2023
We are so happy we could make this stay memorable! We hope to see you again!

4/10 Poor

chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent overall except for the booking and billing. I booked a room with a balcony from Expedia - the room I got did not have a balcony. I gave the front desk my card for incidentals when I checked in and I got a notice from the card that it registered the transaction- I later had to complete another form w all of my information again to complete the process.
Stayed 2 nights in Apr 2023
Response from Guest Services Team on 13 Apr 2023
Thank you for informing us of this issue and we are deeply sorry that the billing issue impacted your time with us. As for the balcony room, we do not have a record of your booking with a balcony and we do apologize that we could not accommodate this for your stay.

10/10 Excellent

BART

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful design and decor.
Stayed 1 night in Apr 2023
Response from -Jacob on 12 Apr 2023
Thank you! We hope you will stay again!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and decor were amazing at this hotel.
Stayed 4 nights in Mar 2023
Response from Guest Services Team on 5 Apr 2023
Thank you so much for choosing us!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and enjoyable stay
Stayed 1 night in Mar 2023
Response from Guest Services Team on 18 Mar 2023
Thank you so much for your valuable feedback. Please let us know what we can do to make your stay a "5" next time!