2/10
First of all, I will star with me wanting a 5 star hotel with beach club on the deck.
Which both the hotel have failed to bring up.
It start with a failure of the front desk to accommodate transportation at night time for 2 women. (which much expensive then just to get taxi)
After that Ive booked sea/pool front room but then the hotel changed it to garden view, with all those inconveniences also the staff at the front desk was super unprofessional and very not welcoming. They make me feel like they do me a favor. (No any 5 star hotel Ive ever been I experienced such a bad staff treatment)
After that, at the morning I was at least excited to go to the beach on the deck to enjoy the day ( as you could see in the pictures of the property)
Then the front desk saying its been close for a while and there is a shuttle of 10min drive to the beach till 6pm. Totally unacceptable! No one told us before booking or after. Completely disrespectful towards to customer.
At the evenings I was supposed to get ready to dinner and I was asking for iron to the room and there was very rude response of the staff of them telling me there is no iron allowed to the room and if I want i can use their iron service from 10am with cost of 15/20€ per ITEM! Where is that make sense?
Went with wrinkly clothes to dinner and my total vacation ruined because their “rules”
After all these inconveniences the staff was totally not nice. The staff was porously made us hard to get transportation.
Bad wifi !!!!
Evelina
Menginap 3 malam pada Jul 2025
