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Reviews of Queenstown TOP 10 Holiday Park

3 out of 5
Queenstown TOP 10 Holiday Park
70 Arthurs Point Road, Arthur's Point

Reviews

8.4

Very good

Rating 10 - Excellent. 163 out of 363 reviews" "
Rating 8 - Good. 119 out of 363 reviews" "
Rating 6 - Okay. 47 out of 363 reviews" "
Rating 4 - Poor. 30 out of 363 reviews" "
Rating 2 - Terrible. 4 out of 363 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The area was superb for hiking and the scenery was great. All in all i would recommend this camp site to all
Stayed 5 nights in Apr 2024
Response from Queenstown TOP 10 on 14 May 2024
Thank you for the great feedback Neil. Cool to read you enjoyed the local hiking and scenery! We hope you come back to visit in the future.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcome by staff accommodation was great very quite scenery was wonderful would stay there again very clean
Stayed 2 nights in Apr 2024
Response from Queenstown TOP 10 on 8 May 2024
Thank you for the fantastic review Mary. We are so pleased to read you enjoyed your stay at Queenstown TOP 10 Holiday Park and hope you come back to visit in the future.

10/10 Excellent

may

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, nice place looking forward to stay again in the our future family holiday.
Stayed 1 night in Apr 2024
Response from Queenstown TOP 10 on 21 Apr 2024
Thank you for taking the time to submit a review May. We are pleased you had an awesome stay and will return with your family. We look forward to it!

10/10 Excellent

stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really cute cabin with bunk beds and a queen. The bathroom building was only a short walk from the cabin. The bathroom was very clean and the showers as well. They have rainfall shower heads!
Stayed 1 night in Mar 2024
Response from Queenstown TOP 10 on 27 Mar 2024
Thank you for the awesome feedback Stacey! We are thrilled to read you had a great stay in one of our cosy cabins. Happy travels

8/10 Good

Shari

Liked: Amenities
Love the clean, communal kitchen and shared spaces to hang out!
Stayed 1 night in Mar 2024
Response from Queenstown TOP 10 on 27 Mar 2024
Thank you for taking the time to submit a review Shari ! We are pleased you enjoyed our communal facilities.

8/10 Good

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good communal areas
Stayed 1 night in Feb 2024
Response from Queenstown TOP 10 on 26 Feb 2024
Thank you for the 4/5 rating Cara!

8/10 Good

Kieran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Queenstown TOP 10 on 26 Feb 2024
Thank you for the 8/10 rating Kieran!

8/10 Good

Janet

Stayed 1 night in Jan 2024
Response from Queenstown TOP 10 on 27 Mar 2024
Thank you for the 4/5 rating Janet!

10/10 Excellent

Steve and Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Queenstown TOP 10 Holiday Park on 21 Dec 2023
Thank you for the 5/5 rating Steve & Janelle. We are glad you enjoyed your stay.

8/10 Good

Nadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice holiday park. Clean, modern. Liked it so much we extended our stay by a night. Only issue being housekeeping forgot to service our room, so when we arrived back after office hours we still had our wet towels on the floor and a full rubbish bin - and couldn’t get any fresh towels until the morning. I recommend renting a kitchen cupboard that comes with cutlery and crockery, and pots and pans - there aren’t any shared items in the kitchen. There is also a great drying room and spa pool. And bonus air con unit in the cabins too, which was awesome. Friendly, helpful staff and a 10-15 min drive into Queenstown itself.
Stayed 2 nights in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 12 Dec 2023
Thank you for the awesome detailed feedback Nadie. Great to read you extended your stay! Apologies your towel were not taken away and rubbish bin emptied. Did you have your door hanger faced to yes? We do not offer full services unless a full service is requested at reception for an extra cost. We are really pleased you had an awesome stay and hope you come back to visit again

10/10 Excellent

Dorje

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 11 Dec 2023
Thank you for the 5/5 rating Dorje!

8/10 Good

Jeffery

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Close to Queenstown
The most basic accommodation is comfortable. Kitchen facilities are great . Definitely recommend ! Close to Wueenstown !
Stayed 2 nights in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 11 Dec 2023
Thank you for the review Jeffrey! Thank you for your recommendation

10/10 Excellent

Jeffery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a fantastic upgrade to a 2 bedroom unit because of overbooking . Next day back to reality a cabin lol
Stayed 1 night in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 11 Dec 2023
Thank you for taking the time to submit a review Jeffery. I bet you enjoyed your one night stay in one of our luxurious 2 Bedroom Units.

10/10 Excellent

Kasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place .I really like shuttle bus to the town. Kitchen very big clean and tidy. Bathroom clean and warm.
Stayed 2 nights in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 11 Dec 2023
Thank you for the awesome review Kasia! We are really pleased you enjoyed your stay.

10/10 Excellent

Lesley P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Queenstown TOP 10 on 27 Nov 2023
Thank you for the 5/5 rating Lesley!

10/10 Excellent

Arianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Queenstown TOP 10 on 27 Nov 2023
Thank you for the 5/5 rating Arianne!

8/10 Good

Fergus

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Queenstown TOP 10 on 26 Sept 2023
Thank you for the 4 sar rating Fergus!

10/10 Excellent

Sally

Stayed 1 night in Sep 2023
Response from Queenstown TOP 10 on 27 Nov 2023
Thank you for the 10/10 rating Sally!

10/10 Excellent

Sally

Stayed 1 night in Sep 2023
Response from Queenstown TOP 10 on 26 Sept 2023
Thank you for the 10/10 rating Sally!

8/10 Good

Courtney

Stayed 3 nights in Aug 2023
Response from Queenstown TOP 10 on 28 Aug 2023
Thank you for the 8/10 rating Courtney! We are pleased you enjoyed your stay

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the basic cabins, just beds and small table. A bit out dated and carpet had a lot of stains on it, over all though the cabin was clean and tidy. The facilities were great everything you need and the staff were lovely and friendly. Pleasant stay and easy to get to. Only a short drive to Queenstown and Arrowtown. Would definitely stay again but up grade to a unit with jug and tea making facilities. Thank you Queenstown top ten, Arthur’s Point, New Zealand
Stayed 2 nights in Feb 2023
Response from Queenstown TOP 10 on 6 Mar 2023
Thank you for the awesome, informative feedback Robyn. Yes, our standard cabins are very basic but do the trick if this is all you are looking for. These are due a spruce up this year so watch this space. We have a variety of accomodation options available on site. We are so pleased you enjoyed your stay.

10/10 Excellent

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle bus to town
Stayed 2 nights in Jan 2023
Response from Queenstown TOP 10 on 6 Mar 2023
Thank you for the 5/5 rating Amal! We are pleased you had a great stay.

10/10 Excellent

Qiuxuan

Stayed 1 night in Dec 2022

8/10 Good

Paulina

Travelled with family
Liked: Cleanliness, staff & service
Staff very friendly. Difficultnto get access to bathroom as always occupied
Stayed 1 night in Dec 2022

10/10 Excellent

hardeep singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location.
Stayed 2 nights in Nov 2022
Response from Kim on 24 Nov 2022
Tahnk you for the awesome feedback Hardeep! We are pleased you had a great stay

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, quiet little caravan park just a few kms from the hustle and bustle of Queenstown. We loved our cosy sanctuary: comfortable cabin; strong, hot showers; shared bathrooms well-heated; a large, clean kitchen and dining area; friendly fellow travellers. The bus stop right outside was handy (about 10 mins to Queenstown), and mountain trails and the Shotover River are only short walk away. Downsides: BYO cutlery, crockery and towels. We didn't bring these and there was an extra fee to rent them. Also extra fee to use hot pool and kids trikes.
Stayed 5 nights in Oct 2022
Response from Kim on 24 Nov 2022
Thank you for the awesome detailed feedback Nina! We are so please you enjoyed your stay and made use of the facilities we offer. Yes, we used to provide utensils to guests but these were either stolen or left for our team to clean. For a small fee and bond you can hire everything you need to cook and eat a meal. We hope you come back to visit in the future

6/10 Okay

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delay with check-in, room wasn’t ready. Had a wedding to attend so bit annoying.
Stayed 1 night in Sep 2022
Response from Queenstown TOP 10 on 8 Sept 2022
Hi Kieran, apologies your room was not ready upon check-in. Like most business we have limited staff at the moment and are struggling to fill these positions so our team on the ground are slightly under the pump as Queenstown has had an influx of visitors over the ski season. I hope you got to your wedding on time and this didn't interfere with your plans too much.

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable room.
Stayed 1 night in Aug 2022
Response from Queenstown TOP 10 on 1 Sept 2022
Thank you for the feedabck Keith. We are pleased you enjoyed your stay

4/10 Poor

Derik

Travelled with family
Liked: Staff & service
Kitchen and toilets are too far from the bedrooms. Bedroom also too small.Gap between bunk bed very low.
Stayed 1 night in Aug 2022
Response from Queenstown TOP 10 on 1 Sept 2022
Thanks for taking the time to submit a review. We have toilets and showers at both ends of the park as well as communal facilities in the middle of the park so I am unsure what your comments are referring to.

10/10 Excellent

Emma

Stayed 2 nights in Aug 2022

10/10 Excellent

Natalia Alexeevna

Stayed 8 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very informative, great room very clean and tidy and ammenities were great !
Stayed 2 nights in Aug 2021
Response from Kim on 19 Aug 2021
Thank you for the awesome review! We are so pleased you enjoyed your stay with us. Friendly team, great room and great amenities is what we like to hear 😀

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Kim on 6 Jan 2021
Thank you for the 10/10 rating! 🙂

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Kim on 7 Oct 2020
Thank you for the 5/5 rating! 🙂

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are magnificent ,ultra friendly and helpful. The room was clean and tidy
Stayed 6 nights in Jan 2020
Response from Kim on 11 Mar 2020
Thank you for the awesome feedback! Our team will be thrilled to read these comments which reaffirms the hard work we put in every day to deliver TOP quality service. Great to read you enjoyed your stay! 🙂

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The shuttle to town was the best. Made our trip stress free. Thanks
Stayed 2 nights in Feb 2020
Response from Kim on 24 Feb 2020
Thank you for the positive feedback. Yes our free shuttle service to and from downtown Queenstown is super handy! Happy travels 🙂

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Kim on 24 Feb 2020
Thank you for taking the time to submit a review! 🙂

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for taking the time to submit a rating 🙂

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay.
Not bad.
Stayed 5 nights in Dec 2019
Response from Kim on 9 Jan 2020
Thank you for the 10/10 rating Blake! :)

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Clean and simple
Stayed 1 night in Dec 2019
Response from Kim on 26 Dec 2019
Thank you for taking the time to submit a review! :)

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Kim on 6 Dec 2019
Thank you for the 5 out of 5 rating! :)

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
We have booked one night for our family of 5 adults. The unit which is likely a size of 40 ft container is too small, cramped and uncomfortable for 5 of us, hardly any walking -and luggage space. The toilet is very small, and the wash basin is so small that it is hardly useful. There is no pantry sink so washing of utensil is very inconvenience. May be it is suitable for individual back packers, but definitely not recommended for family. Location is also not convenient and there is nothing interesting in the surrounding area of the premise. For the price of over $200/night, it's not worth the money spent, as with this price or slightly higher we can get a much bigger and comfortable unit in Queenstown city centre, which we actually did two days back before coming here.
Stayed 1 night in Oct 2019
Response from Kim on 19 Nov 2019
Thank you for taking the time to submit a review. Your comments have been taken on board. We are based in the beautiful Arthurs Point, home of the famous Shotover Jet and Canyon Swing and only a short 6km drive away from the hustle and bustle of downtown Queenstown. We offer a free shuttle service to get there and back to the park too. It sounds as though you stayed in our Rata Lodge,this area is planned to have renovations done in the future and we hope to have you back to stay again when this is completed :)

6/10 Okay

Rita

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
bathrooms were spotless. Bed linen clean. staff friendly and efficient. Cabin cramped. Too small for2 people let alone4. Tired and in need of replacement or refurbishment. Specific advice on self catering needed. While we arrived with food/ and drink we had no crockery or cutlery, we were forced to dine out. Adding an extra expense we hadn't anticipated
Stayed 2 nights in Sep 2019
Response from Kim on 22 Sept 2019
Thank you for the detailed review Rita. We do our best to provide a thorough description at the time of booking of what your accommodation does and does not provide. We also state that cutlery and towels are available for hire from reception if guests don't bring these items with them.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a but further out from queenstown than we realised. Hiwever shuttlebus was convenient and efficient. Cabin was tired. Facilities were clean. Need stronger advice on what self sufficient cateribg entails - we coukdnt wven make a tea or coffee because we hadnt brought crockery or cutlery
Stayed 1 night in Sep 2019
Response from Kim on 22 Sept 2019
Thank you for the review. We do our best to provide a thorough description at the time of booking of what your accommodation does and does not provide. We also state that cutlery and towels are available for hire from reception if guests don't bring these items with them. We agree the free shuttle service we offer is very handy and popular with our guests because we are a short 6km drive out of the hustle and bustle of downtown Queenstown, located in the stunning Arthurs Point :)

8/10 Good

KC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 stayed in the Rata Lodge for 5 nights. Being Malaysian, the -5°C forecasted one night concerned me but we arrived to find the heating in the room and our beds sufficient. The beds and pillows were soft and comfy and the room was clean. Cups, saucers, cereal bowls, cutlery, toaster, kettle, microwave oven and fridge were supplied. The only complaint we had was the tiny sink in the bathroom which meant wetting the bathroom floor every time we washed in it, considering there was no sink in the room to wash our dishes. The communal kitchen included multiple stoves, sinks (washing liquid, brushes and sponge provided), enough tables and chairs, a TV, a fireplace and sofas. We brought along our own utensils since hiring them would cost NZ$5 each time. Thought it neat that there were a fridge and a shelf to store FREE items - unfinished or unlabelled foodstuff - instead of throwing them out. Laundry facilities included a washer and dryer at $4 each per load. We couldn't see detergent added eventhough we had pressed a red button on the machine as instructed. We were then told to press it for a longer time which i did (10 secs or so) and it worked. The staff were generally friendly. James, who drove the shuttle, was especially friendly and helpful! The shuttles to town ran hourly from 9am-12pm, 3pm-7pm and a last trip at 7.30pm, with the return ride departing 15 mins later. Overall an enjoyable stay for an affordable price and we'd certainly recommend it.
Stayed 6 nights in Sep 2019
Response from Kim on 19 Sept 2019
Thank you for the detailed review! We are planning on having the Rata Lodge refurbished in the future. Great to read you had an awesome stay at Queenstown TOP 10 Holiday Park and that the staff made sure the unit was warm on your arrival! Yes the free shuttle service we offer is very popular with guests. Happy Travels :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, very clean place. Can't go wrong.
Stayed 2 nights in Sep 2019
Response from Kim on 16 Sept 2019
Thank you for the awesome review, we are thrilled you enjoyed your stay at Queenstown TOP 10 Holiday Park :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought toilet and shower area was very clean and warm. Great!
Stayed 1 night in Aug 2019
Response from Kimberly on 5 Aug 2019
Thank you for the 5 star review! We are glad you found our facilities nice and clean. We hope to have you back to stay with us in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, very scenic. Nice cabin and staff really friendly and helpful.
Stayed 1 night in Jul 2019
Response from Kimberly on 29 Jul 2019
Thank you for the awesome review! Great to read you enjoyed your stay in one of our cabins and that our staff were friendly and accommodating! We hope to have you stay with us again :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great location. It was clean and staff were helpful and friendly.
Stayed 2 nights in Jul 2019
Response from Kimberly on 7 Jul 2019
Thank you for taking the time to submit a review. We are glad you enjoyed your stay with us at Queenstown TOP 10 Holiday Park! :)