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NH Collection Andorra Palome

4.0 star property

Choose dates to view prices

Consider a stay at NH Collection Andorra Palome and take advantage of a terrace, a garden and laundry facilities. Be sure to enjoy a meal at ÉMO, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a bar and a gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available
The current price is RM495
RM536 total
includes taxes & fees
22 Mar - 23 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room

Minibar, in-room safe, soundproofing, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hairdryer
Electric kettle
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Terrace

Minibar, in-room safe, soundproofing, bed sheets

Superior Room, Terrace

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hairdryer
Electric kettle
  • Mountain view
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, soundproofing, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (View)

Minibar, in-room safe, soundproofing, bed sheets

Suite (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony

Minibar, in-room safe, soundproofing, bed sheets

Superior Room, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hairdryer
Electric kettle
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, soundproofing, bed sheets

Superior Room (View)

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Electric kettle
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, in-room safe, soundproofing, bed sheets

Deluxe Room

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hairdryer
Electric kettle
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Arinsal is home to NH Collection Andorra Palome. La Farga Rossell and Casa Rull are cultural highlights, and some of the area's landmarks include Casa de Areny Plandolit and Sant Marti de La Cortinada. Looking to enjoy an event or a game while in town? See what's happening at Estadi Comunal de Aixovall or Devk-Arena. Visit our Arinsal travel guide
Map
Crta. d'Arinsal s/n, AD400 Erts, Arinsal, La Massana, AD400

What's nearby

  • Amazing view from Obelix. Around halfway down the blue run at Arinsal
    Vallnord Ski Area
    5 min drive - 2.8 km
  • Roc de la Coma d'Erts Via Ferrata
    9 min walk - 0.8 km
  • Els Orriols Ski Lift
    15 min walk - 1.3 km
  • Comapedrosa Highlands Trail
    15 min walk - 1.3 km
  • Valles del Comapedrosa Nature Park
    19 min walk - 1.5 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    46 min drive
  • La Seu d'Urgell (LEU)
    70 min drive

Restaurants

  • Taverna Comapedrosa
    12 min walk
  • Borda De L'avi
    2 min drive
  • Borda Xica
    3 min drive
  • Lounge Bar🍸
    15 min walk
  • Commencal Spot
    2 min drive

About this property

NH Collection Andorra Palome

Upscale hotel near Caldea Spa
Take advantage of a terrace, a garden and laundry facilities at NH Collection Andorra Palome. Be sure to enjoy a meal at ÉMO, the on-site restaurant. In addition to a bar and a gym, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Luggage storage, a TV in reception and concierge services
  • A water dispenser, a 24-hour front desk and multilingual staff
Room features
All guest rooms at NH Collection Andorra Palome have comforts, such as air conditioning, as well as amenities, such as safes and sound-insulated walls.
Other amenities include:
  • Reusable coffee/tea filters, recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 40-inch LED TVs with cable channels
  • Electric kettles, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 15 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ÉMO

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Uncovered self-parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

NH Collection Andorra Palome Hotel
NH Collection Andorra Palome Arinsal
NH Collection Andorra Palome Hotel Arinsal

Frequently asked questions

Is NH Collection Andorra Palome pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at NH Collection Andorra Palome?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at NH Collection Andorra Palome on 22 Mar 2026 start from RM495, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at NH Collection Andorra Palome?

Self-parking is available for EUR 15 per day.

What time is check-in at NH Collection Andorra Palome?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at NH Collection Andorra Palome?

Checkout is at noon.

Where is NH Collection Andorra Palome located?

Situated in Arinsal, this hotel is within a 15-minute walk of Els Orriols Ski Lift, Comapedrosa Highlands Trail and Roc de la Coma d'Erts Via Ferrata. Pitch & Putt El Torrent and Valles del Comapedrosa Nature Park are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Collection Andorra Palome Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 41 out of 64 reviews
Rating 8 - Good. 16 out of 64 reviews
Rating 6 - Okay. 3 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

Reviews

10/10 Excellent

Marilys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical Stay

Our stay was magical! Our room had the most amazing view of a lake outlined with snow. We were able to enjoy the view from the bed. The room and hotel were very clean. We enjoyed the breakfast which was a varied, delicious spread of the local cuisine.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quality. Very clean and pleasant rooms. Parking is additional $ but you can park for free on the street.
Stayed 1 night in Oct 2023

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations!

We truly can’t complain—NH Collection was an outstanding experience! The staff was incredibly welcoming and attentive, making us feel right at home from the moment we arrived. The hotel itself is beautifully designed, with elegant interiors and top-notch facilities that add to the luxurious ambiance. Initially, we had booked a stay at the neighboring Sant Grant, but unfortunately, it was such a disappointment that we had to leave. Despite both hotels being rated four stars, the difference in quality, service, and overall experience was like night and day. NH Collection completely turned our trip around, and we couldn’t be happier with our choice. Highly recommended for anyone looking for a refined and comfortable stay!
Stayed 5 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great b'fast. There is just some kind of 'soul' missing in the hotel. It lacks atmosphere. Staff are helpful but a couple of minor issues suggested lack of attention to detail (shower gel container empty, which I found out while in the shower, another time I was naked and about to run a bath when I noticed the plug was missing). Also there is a smell which I have noticed on both trips. I think it's due to poor enforcement of no smoking rules. Bed very comfortable. Ski lockers didn't seem to be heated. Cold wet boots in the morning are no fun.
Stayed 7 nights in Feb 2025

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

Great hotel, well located. Solid breakfast too. You can use also their parking in Andorra la Vella if you stay in Palome (just ask reception). Magda was great and provided us excellent recommendations, thank you again.
Stayed 6 nights in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely breakfast buffet
Stayed 4 nights in Feb 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Receptionist was just lovely and very helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Palome. The room was clean and comfortable and the bed was superb. I had a great nights sleep. The staff were also very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional staff

Exceptional staff. Extremely helpful and friendly. Lovely hotel with very good location.
Stayed 2 nights in May 2023

10/10 Excellent

Angeliani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024

4/10 Poor

Ariel

Disliked: Property conditions & facilities
Awful
Stayed 1 night in Jan 2025

8/10 Good

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the parking separately and its not cheap
Stayed 3 nights in Feb 2024

10/10 Excellent

Orlando

Liked: Cleanliness, amenities, property conditions & facilities
Excelente habitación
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan Luis

Liked: Cleanliness, staff & service, amenities
Todo muy bien.
Stayed 1 night in Dec 2025

2/10 Terrible

Julien

Disliked: Staff & service
J’ai réservé et lorsque je suis arrivé l’hôtel était fermé J’ai dû faire une autre réservation dans un autre hôtel . Hôtel.com ne m’a pas remboursé
Stayed 1 night in Nov 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderno con desayuno fabuloso. El único incinveniente fué la wifi en las habitaciones, no funcionaba nada bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la verdad la entrada fue fantástica, el recepcionista fabulosos
Stayed 2 nights in Apr 2025

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hinta/ Laatusuhde 10+

Yksi parhaista hotelli kokemuksista. Palvelu oli erinomaista, henkilökunta ystävällistä ja kaikki toimii. Erinomainen aamupala/ illallinen ravintolassa.
Stayed 6 nights in Jan 2025

8/10 Good

Icram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Stayed 1 night in Dec 2024

10/10 Excellent

Maria P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendado

Muy buena estadia Personal muy amable y profesional
Stayed 5 nights in Dec 2024

10/10 Excellent

VLADEMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel maravilhoso

Hotel incrível ! Adorei tudo ! Super indico
Quarto limpo, banheiro excelente
Stayed 2 nights in Dec 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bonita suite
Stayed 1 night in Sep 2024

10/10 Excellent

MANUEL HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, excelente restaurante, y servicio maravilloso. Está junto a un arroyo, y en la noche en la terraza se disfruta la vegetación y el sonido del agua.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Para repetir

Una gran suite moderna con un buen colchón y vistas al río y a la montaña. Ducha y bañera de hidromasaje en un amplio baño. Si abres ligeramente la ventana puedes dormir con el sonido del Río. Una gozada.
Stayed 1 night in Aug 2024