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Reviews of Hyatt Regency Aqaba Ayla Resort

5 out of 5
Hyatt Regency Aqaba Ayla Resort
Marina Village Ayla Oasis, Aqaba

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 183 reviews" "
Rating 8 - Good. 34 out of 183 reviews" "
Rating 6 - Okay. 11 out of 183 reviews" "
Rating 4 - Poor. 4 out of 183 reviews" "
Rating 2 - Terrible. 4 out of 183 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles, Abu Dhabi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue
Stayed 2 nights in Mar 2024
Response from Reema Al-Bakri / Marketing Communications Manager on 14 Apr 2024
Dear Valued Guest, Thank you for taking the time to review Hyatt Regency Aqaba Ayla Resort. We are pleased that our venue added to the convenience of your visit. Your review means a lot to us, and we look forward to hosting you again in the future. Best Regards,

6/10 Okay

Abdalla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful weather nice dining options but a bit pricey
Stayed 2 nights in Feb 2024
Response from Reema Al-Bakri Marketing Communications Manager on 21 Mar 2024
Dear Guest, Thank you for taking the time to review Hyatt Regency Aqaba Ayla Resort. Your feedback serves as a tremendous source of motivation for our team to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back in the future! Best Regards,

10/10 Excellent

Esra'a

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Rochelle Bulan on 7 Feb 2024
Dear Guest,Thank you for your 5 star review. Looking forward on your next visit. Best Regards,

10/10 Excellent

Ghayth

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel is at the heart of Ayla area which has plenty dining and shopping venues.
Response from Marketing Team on 18 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Hyatt Regency Aqaba Ayla Resort. We are pleased that our central location at Ayla Oasis added to the convenience of your visit. Your review means a lot to us, and we look forward to hosting you again in the future. Warm Regards,

10/10 Excellent

ALHassan

Stayed 1 night in Oct 2023
Response from Rochelle Bulan on 28 Nov 2023
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Rochelle Bulan on 7 Oct 2023
Dear Guest, Thank you for your perfect rating! We're thrilled to know you had an exceptional stay with us. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We can't wait to host you again soon!Best Regards,

8/10 Good

Olga

Stayed 4 nights in Sep 2023
Response from Rochelle Bulan on 7 Oct 2023
Dear Guest,Thank you for taking the time to rate your experience at our hotel. We appreciate your feedback. If there are any specific areas where we can improve and earn a higher rating next time, please feel free to share. We hope to welcome you back soon for an even better stay!Best Regards,

6/10 Okay

Talal

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from Rochelle Bulan on 2 Oct 2023
Dear Guest, Thank you for taking the time to provide your feedback. We appreciate your input and will use it to enhance our services. If you have any further comments or suggestions, please don't hesitate to share. We hope to have the opportunity to improve your experience on your next visit.Best Regards,

8/10 Good

Gil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rochelle Bulan on 15 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear you had a positive experience. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your next stay is even better.Best Regards,

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from Rochelle Bulan on 2 Oct 2023
Dear Guest, Thank you for rating us. Looking forward on your next visit.Best Regards,

10/10 Excellent

Lorenz

Travelled with family
Nice hotel and nice facilities. Really nice rooms
Stayed 2 nights in Jul 2023
Response from Rochelle Bulan on 9 Jul 2023
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property Pool overlooking the water Very convenient location Staff very courteous Highly recommended
Stayed 1 night in Jun 2023
Response from Rochelle Bulan on 19 Jun 2023
Dear Guest, Thank you for your kind words and recommendation! We're delighted to hear that you found our property beautiful, enjoyed the pool overlooking the water, and appreciated our convenient location. We're also thrilled that our staff provided you with courteous service. We look forward to welcoming you back for another outstanding experience.Best Regards,

10/10 Excellent

Or

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing resort, loved every minute of it. Rooms are great, facilities even better, a good value for money. Food is a weak point, in both restaurants, and check-in/out process needs to be faster.
Stayed 2 nights in May 2023
Response from Rochelle Bulan on 11 May 2023
Dear Guest, Thank you for your amazing feedback! We're delighted that you loved every minute of your stay at Hyatt Regency Aqaba Ayla Resort. We appreciate your compliments on our great rooms and excellent facilities, as well as your feedback regarding the food and check-in/out process. Your comments will help us improve, and we hope to have the opportunity to welcome you back for an even better experience.Best Regards,

10/10 Excellent

Ran, yavne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Apr 2023
Response from Rochelle Bulan on 12 Apr 2023
Dear Guest, Thank you for rating us . Looking forward on your next visit. Best Regards,

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel. Looks and feels brand new. Located in a new gated marina. Huge suites. Nice pools and artificial beach. Good restaurants but little pricey. A lot of adult only areas so if you have big kids it’s a big plus so you can have a quiet time. Only major downside is they charge for the kids bed 20JD and that is after you already paid extra for a room with two children’s. There’s no sofa bed or anything for the kids to sleep on in a 84sqm suite.
Stayed 4 nights in Apr 2023
Response from Rochelle Bulan on 12 Apr 2023
Dear Guest, Thank you so much for your wonderful review. Please accept our sincere apologies for the inconveniences that you had experienced. Rest assured that your comment has been shared to the appropriate hotel team to investigate and take action accordingly. Best Regards,

10/10 Excellent

Ran, yavne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Rochelle Bulan on 11 May 2023
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

8/10 Good

Rado

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2023
Response from Rochelle Bulan on 28 Nov 2023
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Dec 2022
Response from Rochelle Bulan on 1 Jan 2023
Dear Guest, Thank you for your wonderful review. Looking forward on your next visit. Best Regards,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Response from Rochelle Bulan on 5 Nov 2022
Dear Guest, Thank you for your review. Looking forward on your next visit. Best Regards,

8/10 Good

SHANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Rochelle Bulan on 26 Oct 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Amazing hotel! It is elegant and chic, the design is beautiful and new, the rooms are big and comfortable, the food is great, the grounds are a dream!
Stayed 1 night in Oct 2022
Response from Rochelle Bulan on 16 Oct 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

maor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , great service.
Stayed 3 nights in Oct 2022
Response from Rochelle Bulan on 16 Oct 2022
Dear Guest, Thank you so much for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Khader

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Rochelle Bulan on 9 Oct 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

8/10 Good

Michael

Stayed 3 nights in Sep 2022

10/10 Excellent

islam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Greater
Stayed 3 nights in Sep 2022
Response from Rochelle Bulan on 27 Sept 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Walud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Rochelle Bulan on 18 Sept 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

islam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Sep 2022
Response from Rochelle Bulan on 12 Sept 2022
Dear Guest, Thank you for your 5 star rating. Looking forward on your next visit. Best Regards,

8/10 Good

diyaa

Stayed 3 nights in Aug 2022
Response from Rochelle Bulan on 8 Sept 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Irit

Stayed 4 nights in Aug 2022
Response from Rochelle Bulan on 8 Sept 2022
Dear Guest, Thank you for rating us perfectly. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

6/10 Okay

Layth

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Asaf

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No cribs? No beds for 4ppl stay in a suite?
Its not the 1st time I stay @Hyatt. Its the 1st time I place an order for 4 ppl in a room, and then requested to pay additional amount of 20 jod per rollout bed after discount for every child staying in the suite I have ordered. In addition, the infant staying with us could get a baby cot/crib, because they were fully booked. Not sure what can a family do in such case.
Stayed 4 nights in Aug 2022
Response from Rochelle Bulan on 8 Sept 2022
Dear Guest, Thank you for sharing your recent experienced with us. Please accept our sincere apologies for the any inconveniences that you have experienced. Rest assured that we have shared your comment to the appropriate hotel team to investigate and take action accordingly. Sincerely,

10/10 Excellent

israel

Stayed 5 nights in Aug 2022
Response from Rochelle Bulan on 8 Sept 2022
Dear Guest, Thank you for your perfect rating. Looking forward on your next visit. Best Regards,

2/10 Terrible

Tzlil

Stayed 4 nights in Aug 2022
Response from Rochelle Bulan on 24 Aug 2022
Dear Guest, Thank you for rating us. Please accept our sincere apologies for the any inconveniences that you have experienced.Hope to regain your trust and better your experience in the future. Sincerely,

10/10 Excellent

Aviv

Stayed 4 nights in Jul 2022
Response from Rochelle Bulan on 18 Aug 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

afshin, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fantastic. What was challenging is finding the place. Navigation takes you to a nonexistent entrance. Took me 30 minutes of driving around to figure out where to go. Hotel is aware of the issue, but made no effort to warn guests prior to arrival on how to get there. This was a common issue with multiple guests I spoke with at the property.
Stayed 1 night in Jul 2022
Response from Rochelle Bulan on 18 Aug 2022
Dear Guest, Thank you for sharing your recent experienced with us. Please accept our sincere apologies for the inconveniences you have experienced. Rest assured that your comment has been shared to the appropriate hotel team to take action accordingly. Sincerely,

10/10 Excellent

Angie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and honest staff. Love the pool and outdoor space (incl visiting cute cats). Good quality food, quick response to any issue. Would return. Only issue is room fridge barely cold.
Stayed 5 nights in Jun 2022
Response from Rochelle Bulan on 13 Jul 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in all was a great experience
Stayed 1 night in Jun 2022
Response from Rochelle Bulan on 26 Jun 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

4/10 Poor

Eyas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like two points; 1st: I was asked to go pay early check-in and it was about $120 since there is no choices. 2nd: I was asked to pay the breakfast as well as I wasn’t informed while the checking-in process that the suite not included the breakfast.
Stayed 1 night in Jun 2022
Response from Rochelle Bulan on 26 Jun 2022
Dear Guest, Thank you for sharing your recent experienced with us. Please accept our sincere apologies for the inconveniences that you have experienced. Rest assured that your comment has been shared to the appropriate hotel team to check and take action accordingly. Sincerely,

10/10 Excellent

islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Rochelle Bulan on 17 Jun 2022
Dear Guest, Thank you for rating us. Looking forward on welcome you back again in the near future. Best Regards,

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was good. I did not like that i made reservation in a suite for 4 yet i had to pay for additional bed.
Stayed 2 nights in Jun 2022
Response from Rochelle Bulan on 11 Jun 2022
Dear Guest, Thank you for sharing your review. Please accept our sincere apologies for not meeting your expectation . Sincerely,

10/10 Excellent

Norouz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022
Response from Rochelle Bulan on 11 Jun 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

8/10 Good

Mais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to marine village is perfect, one gate closes at 1 am though. Ideal family stay. Great service
Stayed 3 nights in May 2022
Response from Rochelle Bulan on 11 Jun 2022
Dear Guest, Thank you for your review. Looking forward on your next visit. Best Regards,

10/10 Excellent

Waleed

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in May 2022
Response from Rochelle Bulan on 11 Jun 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Moataz

Stayed 4 nights in May 2022
Response from Rochelle Bulan on 23 May 2022
Dear Guest, Thank you for giving us perfect rating. Looking forward on your next visit. Best Regards,

8/10 Good

Moataz

Stayed 4 nights in May 2022
Response from Rochelle Bulan on 23 May 2022
Dear Guest, Thank you for rating us. Looking forward on your next visit. Best Regards,

10/10 Excellent

Nir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with wonderfully infinity pool toward the sea Beautiful rooms and warm service. We also received efficient service from the concierge Abdalla, arranging our trip to Petra and Vadi Ram.
Stayed 1 night in Apr 2022
Response from Rochelle Bulan on 23 May 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

6/10 Okay

Avraham

Stayed 2 nights in Apr 2022
Response from Rochelle Bulan on 28 Apr 2022
Dear Guest, Thank you for rating us. Hope to better your experience and regain your trust to welcome you back again in the future. Sincerely,

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and friendly staff
Stayed 4 nights in Apr 2022
Response from Rochelle Bulan on 18 Apr 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Rahul

Stayed 1 night in Feb 2022
Response from Rochelle Bulan on 3 Mar 2022
Dear Guest, Thank you for giving us a perfect rating. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,

10/10 Excellent

Dean-Thor

Liked: Cleanliness, property conditions & facilities, room comfort
Outstanding
From start to finish, outstanding. Staff so friendly and willing to help. Light refreshments bar, chatty and no pushyness, breakfast dinning area, bloody lovely. Large bright amd natural sun light and staff all will to help you. So over all, a beautiful hotel, clean and very inviting. Restaurant and meeting places are very inviting as well. 10/10 well done
Stayed 2 nights in Jan 2022
Response from Rochelle Bulan on 24 Feb 2022
Dear Guest, Thank you for your wonderful review. Were so glad that you enjoyed your stay. Looking forward on your next visit. Best Regards,