Exterior
Check availability

Reviews of Hotel FRANQ

4 out of 5
Hotel FRANQ
Kipdorp 10-12, Antwerp

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 217 reviews" "
Rating 8 - Good. 57 out of 217 reviews" "
Rating 6 - Okay. 12 out of 217 reviews" "
Rating 4 - Poor. 2 out of 217 reviews" "
Rating 2 - Terrible. 0 out of 217 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. EXCELLENT restaurant.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 30 Apr 2024
Dear Philip,I would like to thank you for taking the time to write this beautiful review about your stay at FRANQ.I will pass on your compliments to the entire team at both the hotel and restaurant! We hope to get the opportunity to welcome you again in the near future.Kind regards,Nette LeusFront Office SupervisorFRANQ

10/10 Excellent

Patanjali

Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 30 Apr 2024
Dear Patanjali,I would like to thank you for leaving this perfect score about your stay at FRANQ. We're glad to read you enjoyed our service and look forward to welcoming you back to FRANQ in the future.Kind regards,Nette LeusFront Office SupervisorFRANQ

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and restaurant were lovely. Great location. Staff friendly and helpful. Would stay here again!
Stayed 2 nights in Dec 2023
Response from Front Office Supervisor on 30 Jan 2024
Dear Sarah,I would like to thank you for taking the time to write this beautiful review about your stay with us. I will pass on your compliments regarding the service to the team.We're happy to read you enjoyed Antwerp and your stay and that we get to welcome you back in the future.Warm regards.Nette Leus

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Supervisor on 14 Feb 2024
Dear Emile,Thank you for leaving this beautiful review about your stay. It makes us very happy to read that you enjoyed your welcome and we look forward to welcoming you again in the future.Warm regards.

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. My biggest problem with this hotel is the bed. The bed was awful. Waking up on vacation sore and uncomfortable isn't ideal. The breakfast was wonderful as was the staff on duty for the breakfast.
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 24 Dec 2023
Dear Daniel,I would like to thank you for leaving a review about your stay. We're so happy to read that you enjoyed our overall service, I will happily pass on your compliments to the entire team.I will pass on your remarks to the internal management for further evaluation, we thank you for voicing your opinion this way we can improve our service even more.Warm regards.Nette Leus

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and great location
Weekend stay, our room faced the courtyard and was very quiet & comfortable. Hotel is well located within walking distance to old town & the port. We walked from the train station to the hotel and it was okay distance if you don’t have a lot of luggage but a taxi may be a better choice
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor on 5 Dec 2023
Dear guest,On behalf of Team FRANQ I would like to thank you for taking the time to write this lovely review about your stay with us. We're happy to hear you enjoyed the quiet room and the nearby attractions in Antwerp.We hope we get the opportunity to welcome you back to FRANQ in the near future for another lovely stay.Warm regards Nette Leus

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Assistant Front Office Supervisor on 14 Nov 2023
Dear Charlotte,On behalf of Team FRANQ I would like to thank you for taking the time to write leave this beautiful review about your stay with us. We hope we get the pleasure of welcoming you to Antwerp again in the near future.Warm regardsNette Leus

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - very well appointed and well staffed. Rooms were a good size for Europe and beds very comfortable with nice linens. Especially loved the welcome glass of Prosecco during check in! Great stay and beautiful area!
Stayed 2 nights in Nov 2023
Response from Assistant Front Office Supervisor on 10 Nov 2023
Dear Jayne,On behalf of Team FRANQ I would like to thank you for leaving this beautiful review about your stay. How lovely to hear you enjoyed our location and the comfortable beds. Your compliments regarding the service will be passed on to the entire team, it was our absolute pleasure welcoming you!We hope we get the opportunity to welcome you back to FRANQ in the future for another lovely stay in Antwerp.Warm regards,Nette Leus

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Assistant Front Office Supervisor on 28 Oct 2023
Dear PaulTeam FRANQ thanks you for leaving this beautiful score about your stay with us. We hope to welcome you back to FRANQ in the near future.Warm regards

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The most wonderful welcome I've had at a hotel. Staff were friendly and helpful throughout our stay Room was comfortable, bed sensational and shower top notch Breakfast was incredible! Wonderful, small but perfectly formed, fresh buffet with pastries straight out the restaurant oven, and cooked to order eggs Would come back
Stayed 2 nights in Oct 2023
Response from Assistant Front Office Supervisor on 24 Oct 2023
Dear Catherine,On behalf of team FRANQ I would like to thank you for writing this wonderful review about your stay with us.How lovely to hear you enjoyed our service, the facilities in the room and our carefully chosen breakfast. I will gladly pass on your compliments to the team.We hope we get the opportunity to welcome you back to FRANQ in the future!Warm regardsNette Leus

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would absolutely stay again
Excellent stay. Very welcoming staff and very helpful. Great central location.
Stayed 2 nights in Oct 2023
Response from Assistant Front Office Supervisor on 24 Oct 2023
Dear Karen,On behalf of Team FRANQ I would like to thank you for writing this beautiful review about your stay with us.How lovely to hear you had a pleasant stay with us and enjoyed our service, I will pass on your compliments to the team.We look forward to welcoming you again to FRANQ in the future!Warm regardsNette Leus

10/10 Excellent

Jeff, Sn Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Front Office Supervisor on 4 Oct 2023
Dear Jeff,We would like to thank you for taking the time to leave this perfect score about your stay at FRANQ. We hope we get the opportunity to welcome you back to Antwerpen in the future.Best regardsNette Leus

10/10 Excellent

David, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional with fresh breads, cheese, fruits, and juices. Eggs to order. Adding the breakfast option was well worth it. The bed is comfortable. Shower was spacious. Everything was great. The only exception is Road construction in front of the property but this is temporary as of 9/28/23.
Stayed 4 nights in Sep 2023
Response from Assistant Front Office Supervisor on 29 Sept 2023
Dear David,I would like to thank you for taking the time to write this lovely review about your stay at FRANQ. We're so happy to hear you had a pleasant stay and that you enjoyed our thoughtfully made breakfast options. We hope to welcome you back to FRANQ soon for a lovely stay in Antwerpen.Best regardsNette Leus

8/10 Good

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Assistant Front Office Supervisor on 22 Sept 2023
Dear Gina,We thank you for leaving this lovely review about your stay at FRANQ, we're happy to hear you had a pleasant stay with us. We hope we get the opportunity to welcome you back in the near future.Best regards,Team FRANQ

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with superb staff and rooms
Stayed 1 night in Sep 2023
Response from Assistant Front Office Supervisor on 20 Sept 2023
Dear Jason,On behalf of Team FRANQ I would like to thank you for taking the time to write this beautiful review about your stay with us. We're very happy to hear you had a pleasant stay and enjoyed our service.We look forward to seeing you soon at FRANQ!Best regards,Nette Leus

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The road works were challenging but the hotel coped very well with the limited access
Stayed 3 nights in Sep 2023
Response from Glenn Geskens on 9 Sept 2023
Dear Gillian, Hotel & Restaurant FRANQ thanks you greatly for sharing your feedback with us. We are happy to see thatyou enjoyed your experience with us, even though we have the challenge of the external works! As we always try to give our guests the best possible service with eye to detail, we happy very happy to see that you received our communication well. Hopefully, we have the pleasure of welcoming you back to our accommodation. With kind regards,Glenn GeskensFront Office Supervisor

10/10 Excellent

Ricky

Travelled with family
Liked: Staff & service
Netta was really helpful Beautiful hotel and great location
Stayed 1 night in Sep 2023
Response from Assistant Front Office Supervisor on 8 Sept 2023
Dear Ricky,Thank you for leaving this wonderful review about your stay at FRANQ. We're happy to hear you enjoyed our service and the atmosphere and location of the hotel.It was my pleasure to serve you and I hope we get the opportunity to welcome you again to FRANQ!Best regards,Nette Leus

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Had a lovely night here on our Belgian tour. Couldn’t fault the hotel - great room, clean bathroom and good shower. Central location too. Road works outside the hotel but had no effect on our stay and didn’t notice any noise. Lovely touch was the glass of Prosecco on arrival.
Stayed 1 night in Aug 2023
Response from Assistant Front Office Supervisor on 21 Aug 2023
Dear Charlotte,On behalf of Team FRANQ I would like to thank you for taking the time to write this amazing review about your stay in Antwerp. We're happy to hear you enjoyed our service and our rooms.We hope we get the opportunity to welcome you again with a glass of Prosecco to FRANQ!Best regards,

10/10 Excellent

Normand

Stayed 2 nights in Jul 2023
Response from Assistant Front Office Supervisor on 21 Aug 2023
Dear Normand,On behalf of Team FRANQ I would like to thank you for taking the time to give us this wonderful review.How lovely to hear you give us a 5 out of 5. We hope we get the opportunity to welcome you again to FRANQ for another great experience.Best regards

10/10 Excellent

Helen

Stayed 2 nights in Jul 2023
Response from Assistant Front Office Supervisor on 21 Aug 2023
Dear Helen,On behalf of Team FRANQ I would like to personally thank you for leaving this review about your stay.We're so happy to hear you give your stay a 5 out of 5. We hope we get the opportunity to welcome you back to FRANQ soon for a new great experience.Best regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This is a wonderful hotel with excellent staff located in a great location for shopping and eating.
Stayed 5 nights in Jun 2023
Response from Glenn Geskens on 19 Jul 2023
Dear Susan, Thank you for your trust and preference in Hotel & Restaurant FRANQ. We are always trying to improve our service and make sure that all of our guests feel special and unique. It makes us extra happy to read that you truly felt welcome with us. Our team hopes of having the pleasure of meeting you again in the future. With kind regards,Glenn Geskens Front Office Supervisor

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Eiffel and trains
Stayed 2 nights in Jun 2023
Response from Glenn Geskens on 19 Jul 2023
Dear Louis, Hotel & Restaurant FRANQ thanks you greatly for taking the time to send this lovely review. It was a pleasure to welcome you to our accommodation. Hopefully we have the pleasure of being at service for you once more. With kind regards,Glenn Geskens Front Office Supervisor

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had one of the small rooms but it was well equipped and the bed was comfortable. (Unfortunately the street was a building site and the first thing to greet us at the entrance was a huge digger. Presumably that was temporary and not something the hotel staff have any control over.). Breakfast priced at 28 euros was well above and beyond our budget.
Stayed 4 nights in Jun 2023
Response from Team R&C FranQ on 15 Jun 2023
Dear Philip,We would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

10/10 Excellent

Carl

Stayed 1 night in Jun 2023
Response from Team R&C FranQ on 12 Jun 2023
Dear Femke,We would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location about 5 minutes for the main square but far enough away to be quiet and not get disturbed by bars and restaurants
Stayed 3 nights in May 2023
Response from Team R&C FranQ on 1 Jun 2023
Dear DavidWe would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Team R&C FranQ on 1 Jun 2023
Dear YasminWe would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Team R&C FranQ on 1 Jun 2023
Dear StephanieWe would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

8/10 Good

Jonathan, Queensbury

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Poor check in. Little assistance available. Asked for a map of the local area and got one the size of a soap. Excellent housekeeping and restaurant-bar staff. Windows are paper thin. We listened to men arguing each night from the apartment building across the street at 2am every morning.
Stayed 4 nights in May 2023
Response from Team R&C FranQ on 1 Jun 2023
Dear JonathanWe would like to thank you for choosing to stay with us at Hotel FRANQ. We are so glad to hear that you've had a pleasant stay with us and that our staff was able to be of your service! We also would like to apologize about the poor check-in and the map the size of a soap. hope to have you as our guest once again soon! Thank you for taking the time to write us a review. Kind regards Hotel & Restaurant Franq

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Great staff. Convenient to sites.
Stayed 1 night in Mar 2023
Response from Team R&C FranQ on 17 Apr 2023
Dear Barb, Thank you very much for sharing this lovely score! Seeing this nice score, we therefore hope you enjoyed your stay with us. Hopefully we can welcome you again with us in the future. Best regards, Team R&C FranQ

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Team R&C FranQ on 17 Apr 2023
Dear Robert, Thank you very much for sharing this lovely score! Seeing this nice score, we therefore hope you enjoyed your stay with us. Hopefully we can welcome you again with us in the future. Best regards, Team R&C FranQ

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Team R&C FranQ on 16 Mar 2023
Dear Fiona, Thank you very much for sharing this lovely score! Seeing this nice score, we therefore hope you enjoyed your stay with us. Hopefully we can welcome you again with us in the future. Best regards, Team R&C FranQ

6/10 Okay

Michelle

Disliked: Staff & service
Bad Value
Fell short of luxury experience expected at the price.
Stayed 2 nights in Feb 2023
Response from Team R&C FranQ on 2 Mar 2023
Dear Michelle, Thank you for your stay at Relais & Châteaux FranQ. We appreciate it that you took your precious time to write down your honest feedback about our accommodation. Know that this will be taken very seriously. We are sorry that our hotel did not meet your expectations. It is very important to us that our guests feel welcome and special. We try to connect with our guests so that everyone can enjoy a special and warm service. This will be discussed internally so situations like this, will not occur again. This is not what we are known for and we hope that we can prove this to you in a next visit. With kind regards, Team R&C FRANQ

10/10 Excellent

Mark, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel in beautiful mansion. Excellent Michelin * restaurant. Close to historic center of Antwerp.
Response from Team R&C FranQ on 9 Jan 2023
Dear Mark, Thank you very much for sharing this lovely score! Seeing this nice score, we therefore hope you enjoyed your stay with us. Hopefully we can welcome you again with us in the future. Best regards, Team R&C FranQ

4/10 Poor

Kejian

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Horrible staff that doesn’t say hi at all, Hospitality is key and not being friendly is really a huge let down with these place. It’s very outdated and needs a entire refresh for the interior. With all these iconic designers like Vincent van duysen, Axel, etc etc I expected a better design over all since this hotel is next to so many interior showrooms.
Stayed 3 nights in May 2022
Response from Glenn Geskens on 17 Jun 2022
Dear Keijan, Thank you for you stay at Relais & Châteaux FranQ. We appreciate it that you took your precious time to write down you honest feedback about our accommodation. Know that this will be taken very seriously. We are sorry that our hotel did not meet your expectations. It is very important to us that our guests feel welcome and special. We try to connect with our guests so that everyone can enjoy a special and warm service from everyone. This will be discussed internally so situations like this, will not occur again. This is not what we are known for and we hope that we can prove this to you in a next visit. With kind regards, Glenn Geskens Front Office Supervisor

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Hotel Franq is a quick taxi ride or tram from Antwerp Station. It is on a quiet street, but an easy walk from the old town sights and the trams. The hotel has quirky, stylish decor and the rooms are decent size with good air conditioning and all the usual amenities. The bar was nice with good snacks, if a little expensive. The Michelin star restuarant was very good, if not spectacular. Some dishes were truly great, some were good but not that special. (The galangal sorbet with siracha palate cleanser was outstanding!) Staff were all very friendly and very helpful. We did think that green tracksuits as the bar/restaurant uniform looked a little bit odd, but that is a minor comment! We would definitely recommend Hotel Franq for a lovely place to stay when in Antwerp.
Stayed 3 nights in Apr 2022
Response from Team R&C FranQ on 7 Jun 2022
Dear Jean, Thank you for staying with us and taking the time to write a review and give us this excellent score! We're so happy to read that you enjoyed your overall stay with us, as well as the restaurant experience. I will definitely share the feedback about the tracksuits with the management. We're looking forward welcoming you again in the near future. Kind regards, Team R&C FranQ

10/10 Excellent

Pat

Stayed 3 nights in Mar 2022
Response from Team R&C FranQ on 22 Apr 2022
Beste Pat, Hartelijk dank voor het delen van deze mooie score! Bij het zien van deze score, hopen we dat u genoten heeft van uw verblijf bij ons. Hopelijk kunnen we u snel nogmaals ontvangen bij ons. Met vriendelijke groeten, Team R&C FranQ

10/10 Excellent

Alain

Stayed 1 night in Feb 2022
Response from Team R&C FranQ on 26 Feb 2022
Beste Alain, Hartelijk dank voor uw verblijf bij Relais & Chateaux FranQ en voor uw geweldige review! Wat fijn te lezen dat u genoten heeft van onze accommodatie. We hopen u hierbij zeker nogmaals te mogen ontvangen bij Hotel FranQ. Met vriendelijke groet,

10/10 Excellent

Julian

Stayed 2 nights in Feb 2022
Response from Team R&C FranQ on 26 Feb 2022
Beste Julian, Eerst en vooral willen we u van harte bedanken voor uw verblijf bij Relais & Chateâux FranQ. Wij vinden het een eer om zo een mooie score te krijgen! Hierbij hopen wij u zeker nogmaals te mogen ontvangen in de nabije toekomst. Met vriendelijke groet,

8/10 Good

Dobromir

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city hotel missing a spa.
Stayed 1 night in Jan 2022
Response from Team R&C FranQ on 26 Feb 2022
Dear Dobromir, We thank you very kindly for your stay at Relais & Chateâux FranQ and for your wonderful and honest review. We are pleased to read that you njoyed our accommodation. Thank you for your advice regarding a spa. We will share your review internally. Hereby we hope to be at service for you in the near future. With kind regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another gem of a hotel and restaurant combo
Amazing combination of best possible restaurant and boutique relais and chateaux hotel to stay … ultra friendly staff - perfect service and beautiful room …
Stayed 1 night in Aug 2021

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel close to the Old City Centre
Lovely hotel close to the old city centre. Impressive lobby and friendly reception. Happy to accommodate additional requests for room amenities. Was hoping for a bath - description said tub/shower combo but rainforest shower was acceptable. Room service was excellent and attentive to detail. A little noisy (plumbing, other guests) but probably due to the beautiful old building. Could make more of a feature of the downstairs vault - a lounge/bar/exhibition space? - paying homage to the history of the building’s architectural features. Gay friendly but surprisingly quiet during a gay festival...shame because deserved to be busier.
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel, very clean and modern. Staff has been very helpful and accompanying.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Office Team on 22 Feb 2020
Beste, Bedankt voor uw positieve feedback! Hopelijk mogen wij u nogmaals verwelkomen in ons hotel. Met vriendelijke groeten, Lynn Peeters

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby has a large atrium, giving a light-filled atmosphere. The gallery on the first floor has a nice sitting area. The hotel has a cosy boutique feeling. The room was exceptionally small however. The breakfast service was good. The staff carried in their approachability and willingness to assist but the majority were helpful
Stayed 1 night in Nov 2019

10/10 Excellent

Marissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely
Service is limited but courteous. Decor is sparse but lovely. Don’t plan any casual meals in hotel. So many choices close by. Convenient to walk about the city.
Stayed 4 nights in Oct 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel except for a big glitch
I loved almost everything about this beautiful hotel: great location by the Old Town, close to the tram, beautiful rehab of an ornate 19th- century bank building, friendly employees. The “almost” has to do with the fact that when I sent a shirt out for laundering, it did not come back in the promised 12 hours, and then it did not come back until 54 hours. Two and a half days! And the staff did not seem to be on top of the situation enough to rectify it quickly. What if I was going to be checking out the following day? What if I need mes that shirt for a special event the following night? The staff at least did not charge me the laundry fee, and they offered apologies, but nothing more. Not a free breakfast, not a free drink in the bar, not one night off of my total seven-night stay; nothing. This is a Relais et Châteaux property, for heaven’s sake. A Best Western would have offered more. So that was the one blot on my otherwise lovely stay.
Stayed 7 nights in Oct 2019