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Reviews of Holiday Inn Express & Suites Annapolis, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Annapolis, an IHG Hotel
2451 Riva Rd, Annapolis, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 428 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

XANDROEA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 7 May 2024
Xandroea, we apologize for any inconvenience you had with your stay.

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice!
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Heather we are pleased you enjoyed your stay with us.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr 2024
David ;thanks for your review.

8/10 Good

martha a

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 22 Apr 2024
Martha thank you for reviewing us.

10/10 Excellent

Nora

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. We’ll stay again.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Nora looking forward to your next visit.

8/10 Good

scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the view of church and grave stones from my window birds flying around
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Scott glad you enjoyed your stay.

6/10 Okay

Rebecca

Travelled with family, Travelled with partner
Disliked: Cleanliness
Parking was horrible, multiple shipping containers taking up spots, the hallways were smelling of weed all day long, the breakfast was disappointing with gravy being put out frozen still, the cinnamon rolls and bagels were stale as cardboard. But the biscuits were nice and fresh and sausage links were great. The bed was comfortable and clean but the bathroom needs a serious deep scrub because idk what was on the walls around the walls or why when floor got wet the mat turned black. The workers I interacted with can't speak for all just seemed not to interested in being there or over dealing with clients.
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Rebecca thank you for your feedback. I will speaking with my staff to make sure we address all concerns.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Management on 8 Apr 2024
Brittany we are pleased you enjoyed your stay with us.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
The location is near a nice variety of restaurants and shopping. The fitness room exceeded expectations.
Stayed 1 night in Mar 2024
Response from Managment on 25 Mar 2024
Bob, we are pleased that you in enjoyed your stay with us.

10/10 Excellent

Xavier, altamonte springs

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Managment on 19 Mar 2024
Xavier Thanks so much for the review.

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Typically with a Holiday Inn Express I know to not expect anything crazy but this stay was really unexpectedly poor. There was no hot water due to an issue with the hot water heater, the AC didn’t work and would sound like it was running but no air was coming out, the shower had mold around it and the room wasn’t ready for over an hour after we were told it would be ready.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
We apologize for all issues with the stay. Our check in time isn't until 3pm. We do our best to honor early check in request but it isn't guarantied.

10/10 Excellent

Jose, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Management on 18 Mar 2024
Jose apricate you taking the time to review us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and close to things we wanted to do.
Stayed 2 nights in Mar 2024
Response from Managment on 11 Mar 2024
Heather we apricate your review.

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, hotel with above average included breakfast. The handicap features were good.
Stayed 1 night in Mar 2024
Response from Management on 5 Mar 2024
James we apricate the kind words and hope stay with us again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area around hotel. Staff was super friendly rooms very clean.
Stayed 2 nights in Feb 2024
Response from Managment on 4 Mar 2024
Barbara thanks for your kind words.

6/10 Okay

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Plenty of food stores (Whole Foods & Stop & Shop) and dining (Cava, Mission BBQ to just name a few) options surround the property. Parking was also convenient. The breakfast was so-so. We stayed 2 nights and had morning meal twice. First morning, the eggs, sausage and turkey bacon were all undercooked. Next day, it was much better so someone probably spoke up. The pancake maker made undercooked pancakes also. But, they had fruit, several oatmeal flavors, cereals, juices, milk, decent coffee and tea options. The gym is VERY small and in a bad location. You walk right up to it in the lobby as you head to any room so you would feel like an exhibit since the front is all glass. Staff was fine. The decor of the rooms is very dated. The bathrooms look like they were last updated maybe in the 1990's at the earliest, but everything worked ok. The safe in the room also did not work. My biggest complaint is that there is virtually ZERO noise insulation between rooms. I heard two ladies' conversation next door like they were sitting right in front of me. When they used the hair dryer, you would have sworn it was coming from your own bathroom. Thank God they weren't late night TV watchers, because we wouldn't have slept otherwise. If they fixed that, my overall rating would be higher. But overall, the convenience of all the stores/restaurants listed previously made it a pretty good value. We were on a visit to the USNA and it was about 3 miles (8-10 min) away by car.
Stayed 2 nights in Feb 2024
Response from Management on 25 Feb 2024
Darren thanks for your feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Old but many positive qualities
Wonderful staff. Nice bkfst. Sheets and bathroom clean. But all really old- this may be the first HI Express ever built. Furniture carpet fixtures beat and old. Shampoo the carpet would help to start. Great shopping and food walking distance- loved it.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Richard thanks for the positive feedback.We will be renovating our rooms and replacing carpet in the upcoming months.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 6 Feb 2024
Warren Thank you for taking the time to review us. We are pleased you enjoyed your stay.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Christina thanks for your kind review.

6/10 Okay

Kelly, Canal Winchester

Booked two rooms- they have no adjoining available. Originally was not even going to be on same floor. Front desk employee acted like she did me a huge favor to put them together. The room was small and smelled like smoke. Extremely loud neighbors- meant no rest. Won’t stay here again.
Stayed 2 nights in Jan 2024
Response from Management on 15 Jan 2024
Kelly, I apologize for all issues with your stay we hope you give us another chance to prove that this isn't our norm.

2/10 Terrible

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Keith we apologize for any issues you had with your stay.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is one of a kind
Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Bradley thanks for your kind words.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 11 Jan 2024
Simon thanks for the review.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort. Great sleep.
Stayed 3 nights in Dec 2023
Response from Management on 11 Jan 2024
Robert we look forward to your next visit.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 3 nights in Dec 2023
Response from Management on 5 Jan 2024
Robert thanks for reviewing us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were super friendly. We enjoyed our stay. The breakfast was very good.
Stayed 2 nights in Dec 2023
Response from Management on 5 Jan 2024
Sandra thanks for mentioning our excellent breakfast team.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but it was odd that the clerk asked us if we wanted "the parking lot view or the cemetery view." The TV did not work due to heavy rain.
Stayed 1 night in Dec 2023
Response from Management on 2 Jan 2024
Juila, thanks for the review.

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 29 Dec 2023
Joann thanks for rating us so highly.

8/10 Good

Michael

Response from Management on 12 Feb 2024
Thanks for the review.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to game at Naval Academy and good price.
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
Lynne thanks for mentioning that we are convenient for a good price.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Management on 29 Dec 2023
Janice thanks for the 10 out of 10.

10/10 Excellent

Pricila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 8 Dec 2023
Pricila Thanks for taking the time to review us

10/10 Excellent

Juli

Travelled with partner
Liked: Property conditions & facilities
There was a little hiccup with check in but was very quickly resolved and with a great attitude
Stayed 2 nights in Dec 2023
Response from Management on 5 Dec 2023
Juli We are pleased your issue was resolved and thank you for your review.

10/10 Excellent

Janelle

Stayed 1 night in Nov 2023
Response from Management on 11 Dec 2023
Janelle Thanks so much for the review.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled terrible and the beds sagged in the middle. We were also overcharged $50.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Laura we are sorry for any issues you experienced during your stay with us. Please note we authorize your card for an additional 50.00 during check in for incidentals and the 50.00 falls off in 3 to 5 business days.

8/10 Good

Karen

Liked: Cleanliness, amenities
We enjoyed the stay however my friend's credit card was charged sn extra $50. Her credit card company is now disputing the charge
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Karen thanks for rating us so highly, your friend wasn't charged an extra 50.00. We authorize an additional 50.00 for incidentals an the authorization falls off after 5 to 7 business day as long as there were no damages to the room.

10/10 Excellent

janet

Stayed 1 night in Nov 2023
Response from Management on 4 Dec 2023
Thanks for the great review.

8/10 Good

Sharon, Hebron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thanks so much for the review.

10/10 Excellent

Monica

Stayed 2 nights in Oct 2023
Response from Management on 21 Nov 2023
thanks for rating us so highly

4/10 Poor

Amy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff is nice, Place is not good condition
The staff was very nice - no complaints there. The condition of the hotel was what was sub par especially for what we paid. The price of the hotel was over 800.00 for two rooms. We killed multiple bugs in our room. The price was higher than 5 star hotels.
Stayed 1 night in Oct 2023
Response from Management on 26 Oct 2023
Amy thanks for mentioning our great staff. We apologize for all issues experienced during your stay with us.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Management on 18 Oct 2023
Douglas thanks for your review.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 18 Oct 2023
Josephine thanks for taking the time to review us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.,
Stayed 1 night in Oct 2023
Response from Management on 18 Oct 2023
Joseph thanks for mentioning our great staff.

2/10 Terrible

Audrey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
TV was broke and hotel did nothing to accommodate me
Stayed 1 night in Oct 2023
Response from Management on 13 Oct 2023
Audrey, I apologize for the issues you had with the t.v.I noticed your a rewards member. I went had and deposited points into your account.

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Ronald thanks so much for the feedback.

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Ian thas for taking the time to review us.

6/10 Okay

Danilo

Liked: Staff & service, amenities
Breakfast was great. The carpet in the room needs cleaning.
Stayed 2 nights in Oct 2023
Response from Management on 13 Oct 2023
Danilo Glad you enjoyed the breakfast, thanks for letting us know about the carpet

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very good Holiday Inn. Considering the price of other hotels in the area, this is a great value
Stayed 2 nights in Sep 2023
Response from Management on 13 Oct 2023
James thanks for say such nice things.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us to do what we needed to do. Loved being able to walk anywhere for dinner.
Stayed 3 nights in Sep 2023
Response from Management on 10 Nov 2023
Thanks for the 10 out of 10.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and clean
Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Thanks for taking the time to review us.